Consulting and Technical Support Services for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile PDAs were once one of the most successful products for achieving mobile access to messaging, calendars, web applications, and other vital business data. Progent can provide Toronto, Canada businesses the services of BlackBerry-qualified experts who can help companies to manage existing BlackBerry environments or migrate efficiently to a more popular mobile platform.

As the sophistication of small business networks has increased, and as the need for world-class protection, dependability, and recoverability has become the norm for businesses of all sizes, successful deployment and maintenance of RIM BlackBerry technology has become increasingly difficult. To address areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations frequently resort to external consulting firms who specialize in BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to design, administer, and troubleshoot BlackBerry environments economically and effectively, eliminating the necessity for an in-house BlackBerry solutions expert and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, coupled with Progent's efficient remote support model, provides small companies a budget-friendly solution for integrating RIM BlackBerry technology productively into their business information network.

Progent's experts can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange setup so that your data and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft technology, configure easy-to-use management utilities so you can monitor and support BlackBerry smartphones across your business, recommend security policies that make sense for your company, customize wireless software, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered rapidly and safely.

Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies administration and maintenance of BlackBerry devices, providing a centralized solution for controlling key jobs such as smartphone installation, upgrades, and deactivation and offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Exchange Server, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry users and allows wireless synchronization.

BlackBerry BES Server Integration Help

BlackBerry BES Server includes a variety of security capabilities beginning with automatic encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows great versatility in selecting degrees of protection to match the specific needs of your company's network. Progent's BlackBerry authorized consultants can assist you to choose advanced security features and enable them wirelessly. Samples of these over-the-air configurable security settings include:

  • Lock down a BlackBerry smartphone
  • Erase data from a missing or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Activate internal defenses against malware

BES Server also offers flexibility in selecting how to keep BlackBerry users from loading or executing unsafe or unauthorized code. Progent can assist you to choose protective processes like:

  • List precisely which applications are allowed on the device
  • Block third-party software from allocating non-volatile storage on the device
  • Select which resources third-party programs can access on the BlackBerry smartphone
  • Limit the types of access third-party applications running on the BlackBerry smartphone can establish
  • Block all third-party programs from being installed or run on the BlackBerry device

How Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has been awarded certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting mobile productivity solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures such as resolving enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, implementing over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified consultants can also assist you to operate management software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry BES environment and assist you to define and install sensible security options.

Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, set up the MDS and IM, deploy access control lists, control Microsoft Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, troubleshoot, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs assessment, solution design, installation planning and execution, performance tuning, configuration of a fault-tolerant environment, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to create a wireless solution that meets your information technology budget and supports your business plans. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to determine which administration approach and hardware products match your needs, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions about options for software editions, server hardware and mass storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can assist you to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-qualified security specialists to perform company-wide security assessment and compliance validation and recommend enhancements to support your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Qualified Expert
To contact Progent about consulting help for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.
















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