Consulting and Technical Support Services for BlackBerry Technology
BlackBerry Consulting ServicesBlackBerry mobile smartphones were once one of the most popular products for achieving anytime-anywhere access to messaging, calendars, web-based programs, and other vital business data. Progent can provide Toronto, Canada businesses the expertise of BlackBerry-certified consultants who can assist businesses to manage existing BlackBerry deployments or transition smoothly to a current mobile solution.

As the sophistication of small business networks has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the norm for businesses regardless of size, successful integration and support of RIM BlackBerry technology has grown more challenging. To handle issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and shared databases, small businesses often turn to outside support professionals who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small organizations to design, manage, and repair BlackBerry environments economically and efficiently, doing away with the need for an internal BlackBerry solutions specialist and lowering the expense and hassle of maintaining mobile workers. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of knowledge, combined with Progent's efficient remote support model, gives small businesses an affordable solution for incorporating BlackBerry technology productively into their IT system.

Progent's engineers can assist your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft software, configure streamlined administration utilities so you can monitor and support BlackBerry devices across your company, recommend security policies that make sense for your business, customize mobile applications, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry devices, offering a centralized platform for handling key jobs such as device deployment, upgrades, and retirement while also providing a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server supports transparent communication between Exchange, Groupwise, or Lotus messaging servers and BlackBerry smartphones and supports remote synchronization.

BlackBerry Enterprise Server Integration Support

BES Server provides a variety of security capabilities beginning with automatic encryption of messages sent between a BlackBerry device and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits great flexibility in selecting levels of security to match the specific requirements of your network. Progent's BlackBerry certified consultants can help you to select powerful security features and activate them wirelessly. Examples of these wirelessly configurable security settings include:

  • Lock down a smartphone
  • Erase data from a missing or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate internal protection against malware

BES Server also offers flexibility in determining ways to keep BlackBerry users from loading or running unsecure or unauthorized programs. Progent can help you to choose blocking techniques such as:

  • List exactly what programs are permitted on the device
  • Block external applications from using non-volatile memory on the device
  • Determine which functions external applications can access on the smartphone
  • Restrict the types of connections third-party programs running on the smartphone can initialize
  • Prevent all external software from being loaded or executed on the smartphone

Expert RIM BlackBerry Consulting Services Offered Remotely from Progent
Progent's authorized BlackBerry support specialists are available by phone to deliver prompt assistance to companies in the Toronto region or anywhere in the state of Canada. Progent's experienced remote technical support experts have helped businesses resolve network problems and cut IT service costs in every state in the country and built a large following of loyal customers. (See Progent's customer testimonials.)

Progent offers remote assistance for a broad array of issues related to BlackBerry products such as synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Important BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, troubleshoot, and produce documentation for a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and network requirements assessment, system design, deployment planning and implementation, performance optimization, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a wireless solution that meets your information technology budget and aligns with your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which administration model and hardware products match your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart choices concerning options for software editions, processors and mass storage, network topology, and application set up.

To maximize network security, Progent's BlackBerry-certified expert can assist your company to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to run network-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Professional
To get in touch with Progent about technical expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.

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    E-Mail Guard is Progent's affordable spam filtering and virus protection solution that gives small businesses enterprise-quality defense against spam, viruses, DHA attacks, and other types of e-mail-based attacks on IT networks. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive suite of web-managed antispam and virus defense services that ward off email attacks before they can penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their e-mail systems, irrespective of server platform, hardware type, or data center location.

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    Progent can provide affordable online support to help businesses of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design, testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security strategies.

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    Progentís Help Desk Co-management service makes it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top shared professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

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    Progent's Microsoft-certified professionals have 20 years of background planning, integrating, and maintaining email systems for companies in the and throughout the U.S. Progent provides economical Microsoft Exchange Servers consulting services to ensure that your email environment features protection, high availability, easy access for off-site and wireless users, efficient administrative utilities, and productive integration with telecommunications. Progent offers consulting and integration services for Exchange 2016, Microsoft Exchange 2013 Server, Exchange 2010, Microsoft Exchange 2007 Server, Microsoft Exchange 2003, and Exchange 2000. Progent can also assist small or medium companies to upgrade to Microsoft Exchange 2016 Server or MS Exchange 2013.

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    Progent can provide fast remote access to Cisco-certified CCIE network infrastructure consultants. Progent's CCIE consultants can connect to your environment using powerful remote support tools to deliver fast and affordable analysis and repair of urgent network problems.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their reach, reduce their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.

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    Lync Server 2013, renamed Skype for Business, allows organizations of all sizes to build a centrally managed and secure communications environment that permits the modern BYOD computing model with IM, real-time presence, audio/video and web meetings with application sharing, and both IP and PSTN calling enabled for a wide assortment of stationary PCs and handheld clients. Progent's certified Lync Server 2013 experts and network architects can assist your company to evaluate the advantages of Lync 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your current and long-term plans, implement Lync 2013 so as to speed up your ROI, and deliver custom online and on-premises training to your management team and end users. Progent offers expertise in critical components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.

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