Consulting Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile PDAs were once among the most successful solutions for maintaining mobile connectivity to email, scheduling, web programs, and other vital business information. Progent offers Toronto, Canada businesses support from BlackBerry-premier consultants who can help companies to maintain existing BlackBerry deployments or migrate efficiently to a current mobile solution.

As the complexity of small business networks has increased, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for companies regardless of size, successful integration and support of RIM BlackBerry technology has become increasingly difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and corporate databases, small businesses often turn to outside consulting professionals who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to plan, manage, and repair BlackBerry environments economically and efficiently, dispensing with the requirement for an in-house BlackBerry solutions expert and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of experience, combined with Progent's proven online support model, gives small businesses an affordable solution for incorporating RIM BlackBerry technology productively into their business information network.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use administration tools so you can track and support BlackBerry devices across your business, recommend security policies that make sense for your business, develop custom mobile software, and ensure that your IT network architecture is properly designed to handle your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored quickly and thoroughly.

Consulting Support for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and support of BlackBerry smartphones, offering a single solution for controlling critical jobs like device deployment, upgrades, and deactivation while also providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server delivers seamless communication between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry BES Server Integration Assistance

BlackBerry Enterprise Server features a wealth of security options beginning with automatic data encryption of information sent between a BlackBerry wireless handset and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits excellent flexibility in selecting levels of security to meet the specific needs of your mobile environment. Progent's BlackBerry authorized consultants can help you to choose advanced security functions and activate them wirelessly. Samples of these over-the-air configurable security features include:

  • Lock down a device
  • Erase information from a missing or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Enable built-in protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to keep BlackBerry users from loading or executing unsecure or unauthorized applications. Progent can assist you to choose blocking processes such as:

  • List exactly which programs are allowed on the device
  • Block third-party applications from allocating persistent storage on the smartphone
  • Determine what resources third-party applications can access on the smartphone
  • Limit the kinds of connections external applications running on the BlackBerry smartphone can establish
  • Block all third-party software from being loaded or executed on the smartphone

Professional BlackBerry Technical Support Services Offered Online from Progent
Progent's certified BlackBerry support specialists are accessible remotely to provide prompt assistance to companies in the Toronto region or throughout the state of Canada. Progent's experienced remote technical support experts have helped IT organizations solve computer problems and cut support costs in each state in the U.S. and built a large following of loyal customers. (See Progent's client testimonials.)

Progent can provide remote consulting support for a broad array of issues associated with BlackBerry products including synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server, and strengthening wireless security. Major BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and produce documentation for a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology needs analysis, system design, installation strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to create a wireless environment that meets your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry BES Server, help you to decide which management approach and equipment meet your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning alternatives for software versions, processors and storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry expert can help you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to perform network-wide security vulnerability and compliance validation and suggest enhancements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry consultant offers support skills in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, create, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Help from a BlackBerry-Qualified Professional
If you wish to get in touch with Progent about technical assistance for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.