Fast and Affordable Remote Technical Support for Toronto IT Networks
For companies in Toronto or anywhere in Canada, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide exceptional leverage because they have the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of network problems quickly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves even more with indirect expenses by reducing or avoiding system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support experience is especially helpful in environments that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where quick repairs somehow end up as big invoices. Progent's skill at handling technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested processes which permit the maximum level of effectiveness for online help and repair for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's remote service group to access your company's network remotely without violating system security.
Progent's powerful service database system maintains detailed records describing all support that Progent's customers have received. Progent's team engineers have access to the history of all help rendered to every Progent client by every Progent engineer. This archive of issues and responses is stored as a quickly retrievable proprietary knowledge base that permits Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit priority access to manufacturers' internal support staff so Progent's online service experts can arrive at optimal solutions quickly.
Online support provided by Progent to clients in Toronto and anywhere in the state of Canada include:
Authorized Windows Experts
Progent's Microsoft-expert remote support experts can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to assist your company to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and certifies a person's technical knowledge at the expert level. Cisco CCIEs can resolve the most challenging problems associated with network infrastructure planning, deployment, management, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness because their broad experience enables them to resolve problems quickly. In typical instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of advanced on-line troubleshooting tools to provide fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's market leading selection of connectivity devices by offering services that include:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to clean up quickly after a damaging breach. Security consulting services available from Progent cover in depth data security and compliance assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; setting up firewalls; building secure architectures for off-site and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting support to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide range of information technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in networks that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Important Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver centralized control and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of information technology allows clients to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Toronto Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk staff of seasoned information technology professionals provides your workers in Toronto or anywhere in the state of Canada immediate access to a reliable support group with substantial experience providing telephone-based help and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a key contributor to business efficiency, and Progent's aim is to resolve and not just annotate IT problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Toronto, or anywhere in the state of Canada, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By uncovering possible problems before they evolve into crashes, system monitoring can avoid disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a combination of platforms.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Toronto or anywhere in the state of Canada, Progent's online computer support specialists are ready to provide professional and cost-effective system help whenever your company needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Toronto company deals with a local independent consultant or maintains a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve unexpected network emergencies or particularly tough integration projects.
Details of Progent's Online Computer Services for Toronto
Progent's phone support, remote troubleshooting, network security consulting, and network management services give businesses in Toronto or anywhere in the state of Canada unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your office world class network support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Toronto and is also ideal for networks in geographic areas of Canada that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for online service and requires no monthly subscription fee for support services delivered during regular business hours. This protects you from paying big invoices for routine repairs.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco offers access to authorized specialists who have experience in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings include system integration, MS Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Management Support and Software Development
Apple Macintosh Support
Amazon MWS Software Design and Programming
By providing a full service centralized source for network generalists and application experts, Progent can deliver fast, cost-effective, and thorough IT solutions that fit the specific requirements of your business.
- State of the Art Online Access Software
Secure online access allows Progent's service professionals to see exactly what your customers see. This makes it easier to find fast solutions to issues that could otherwise demand a costly onsite visit. State-of-the-art remote connectivity tools and experienced technicians together enable Progent to repair most network issues rapidly and economically. Progent is an industry leader in online support and remote network analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Service for Maximum System Uptime
For businesses with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are designed especially for budget-conscious businesses whose clients need instant recourse to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, in the trenches of network support, executing a wide range of IT projects for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces little competition. Businesses who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.