Immediate Remote Troubleshooting for Toronto Computer Systems
For businesses in Toronto or anywhere in Canada, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers offer exceptional value due to the fact that they possess the practical background and have access to the advanced tools necessary to resolve most network issues quickly. This lowers immediate expenses since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to many remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick solutions manage to turn into large bills. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and proven processes which ensure the maximum degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to link to your company's computer system without compromising network security.
Progent's proven customer support reporting system includes thorough documentation of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of services rendered to every Progent customer by every Progent engineer. This history of issues and resolutions is structured as a readily exploitable support knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit quick response from vendors' internal engineering staff with the result that Progent's online service experts are able to come up with optimal solutions quickly.
Remote support services provided by Progent to businesses in Toronto and anywhere in the state of Canada include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can deliver computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server application development,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to assist you company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and certifies a person's network technology knowledge at the master level. CCIEs can deal with the most challenging challenges occurring in network planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs provide excellent value since their depth of experience permits them to find solutions for problems rapidly. In many cases, less seasoned consultants can struggle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system using state-of-the-art on-line support tools in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of networking appliances. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs planning and integration help, Cisco wireless controllers support Services, Cisco VPN Consulting help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services to improve the immunity of your Windows, macOS and OS X, Linux environment against attacks or help your business to recuperate quickly following a serious breach. Security services offered by Progent cover thorough information security and compliance evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; building secure mechanisms for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based support services to address a broad array of information technologies such as network architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that include Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help diagnosing anomalies within UNIX/Linux systems powered by popular variants of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables customers to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Toronto Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Call Center service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the money or time to build and maintain an in-house Call Center but who want quick response from an effective Help Desk Call Center with professional phone assistance plus the ability to escalate complex problems to high-level consultants.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your established organization, selecting or modifying Help Desk Call Center software products to handle the special demands of your corporation, or providing temporary online personnel to supplement your in-house Call Center team to handle high-demand scenarios such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network consultants offers your computer users in Toronto or anywhere in the state of Canada rapid access to an effective support group with extensive experience providing phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a major enabler of company productivity, and Progent's intent is to resolve instead of merely track technical problems.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers online advanced consulting support and education in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Toronto, or anywhere in the state of Canada, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they cause full-scale emergencies, remote monitoring can head off disruptive and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks powered by a variety of operating systems.
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Toronto or anywhere in the state of Canada, Progent's online computer support engineers can provide professional and affordable IT help whenever your business needs it. More than 15 years of delivering online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Toronto office deals with a local independent support technician or employs an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to solve unexpected system crises or especially tough integration problems.
Features of Progent's Online Computer Services for Toronto
Progent's phone support, Internet-based repair, system security consulting, and network administration services give businesses in Toronto or anywhere in the state of Canada unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk Call Center support and system management, Progent's professionals can provide your organization world class network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Toronto and is also ideal for networks in more remote regions of Canada that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support tools, technical databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers online support on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone help and imposes no ongoing subscription fee for services delivered during normal business hours. This protects you from facing big bills for quick repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers access to authorized professionals with experience in planning, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support services include system integration, Microsoft Exchange Server expertise, network security design, and Help Desk Call Center support. Progent's Experts group can provide in-depth consulting support in specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Software Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent can deliver timely, affordable, and comprehensive IT solutions that meet the special requirements of your business.
- Advanced Online Access Software
Secure remote connectivity allows Progent's support experts to see precisely what your users see. This makes it possible to produce quick fixes to problems that could otherwise require an expensive onsite visit. Cutting-edge online connectivity tools and expert engineers together allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Support for Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For companies with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained companies whose workers need instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical experience, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 R2 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits by the minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Companies who work with trusted freelance service providers or who employ internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.