Immediate Remote Support for Toronto Networks
For organizations in Toronto or anywhere in the state of Canada, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the services of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's online support experts offer excellent leverage because they possess the real-world background and are equipped with the sophisticated tools needed to solve most information system problems rapidly. This reduces immediate expenses because service calls accumulate minimal billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical online support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate situations where fast fixes somehow turn into big bills. Progent's penchant for solving technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-proven methodologies that permit the highest degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to link to your company's environment remotely without violating network security.
Progent's advanced customer support database system stores thorough documentation for all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of support rendered to each client by any Progent consultant. This history of problems and resolutions is structured as a conveniently retrievable support database that enables Progent's online support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit priority access to vendors' in-house engineering staff so Progent's online consulting experts are able to come up with optimal solutions promptly.
Remote support services offered by Progent to businesses in Toronto and anywhere in the state of Canada include:
Authorized Windows Support
Progent's Microsoft-certified online service professionals can provide computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to help you company to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and indicates a consultant's technical knowledge at the expert level. CCIEs can deal with the most difficult problems encountered in network design, installation, administration, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep experience allows them to solve problems rapidly. In many instances, less qualified service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your network using the latest on-line troubleshooting technology to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling family of networking products by offering services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security solutions that can strengthen the defenses of your Windows, macOS and OS X, or Linux network against attacks or assist your company to clean up rapidly following a serious breach. Security support services available from Progent cover in depth network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help companies of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a broad array of computer technologies such as system architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older applications to MS Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Major Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all critical areas of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Toronto Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting support can aid you in establishing an effective new Call Center or revamping your established organization, identifying or customizing Help Desk software products to address the unique requirements of your business, or providing temporary phone support personnel to supplement your internal Call Center resources to deal with demanding situations such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced information technology consultants provides your computer users in Toronto or anywhere in the state of Canada instant access to a dependable technical support group with extensive background delivering phone support and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center the reputation as a significant contributor to business performance, and Progent's goal is to resolve instead of merely record IT problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group provides online professional consulting expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers expertise, custom development, and education for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Toronto, or anywhere in the state of Canada, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your network support is proactive rather than reactive. By uncovering emerging problems before they cause downtime, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments powered by a variety of OS platforms.
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Toronto or anywhere in the state of Canada, Progent's phone-based network support specialists are ready to provide professional and cost-effective system support whenever your company requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to fix computer problems rapidly while eliminating the expense and lost time that comes with in-person service visits.
Even if your Toronto business relies on a regular freelance support technician or employs a full time organization that can handle typical computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to deal with unexpected system crises or particularly tough integration problems.
Features of Progent's Online Network Support for Toronto
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services give offices in Toronto or anywhere in the state of Canada the greatest leverage for your IT investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can provide your office enterprise-level network support while allowing you to eliminate the expense and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Toronto and is also ideal for networks in more remote areas of Canada that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad selection of Microsoft support utilities, service databases, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a per-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for phone support and imposes no monthly subscription fee for services delivered during normal working hours. This keeps you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of on-staff specialists with skill in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic support offerings include technology integration, MS Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support in specific application areas. Support offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Application Development
MySQL Management and Software Programming
Apple Macintosh Consulting
Amazon MWS Programming and Debugging
By providing a full service one-stop resource for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough IT solutions that match the unique requirements of your company.
- Sophisticated Remote Access Software
Protected online access permits Progent's support professionals to observe precisely what your customers see. This makes it possible to produce fast fixes to issues that might otherwise require an expensive onsite visit. Effective online connectivity software and expert technicians together enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Compatibility with Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Support for High Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious offices whose clients require instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, refined remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.