Fast and Affordable Online Technical Support for Toronto Ontario Networks
For businesses located in Toronto Ontario, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.
Progent's remote technical support experts offer excellent value due to the fact that they possess the practical background and have access to the sophisticated technology necessary to solve the majority of network problems quickly. This reduces direct expenses because solutions require fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves even more in incidental costs by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to typical online support firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor repairs somehow turn into big invoices. Progent's skill at disposing of problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and field-proven methodologies that permit the maximum level of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your network without violating network security.
Progent's advanced service database application maintains comprehensive records describing all support that Progent's customers have received. Progent's authorized consultants have access to the history of support provided to each client by every engineer. This archive of issues and responses is stored as an easily searchable internal knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available other vast technical support databases and permit priority response from vendors' internal support staff with the result that Progent's online service experts are able to arrive at optimal solutions quickly.
Online support services offered by Progent to companies in Toronto Ontario include:
Certified MS Windows Support
Progent's Microsoft-certified remote support professionals offer computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to assist your company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for networking engineers, and validates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs can deal with the most stubborn issues associated with network infrastructure design, integration, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to resolve problems rapidly. In common cases, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using state-of-the-art remote troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity devices. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs consulting support, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to recover quickly after a damaging penetration. Security solutions available from Progent cover thorough data security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; setting up firewalls; building safe techniques for remote and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide spectrum of information technologies including system architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help resolving problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:
How Your Toronto Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or enhancing your existing organization, identifying or enhancing Help Desk Call Center software products to handle the particular needs of your business, or providing temporary online personnel to work with your internal Help Desk Call Center team during high-demand events like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk team of veteran network professionals gives your clients in Toronto Ontario instant communication with an effective technical support resource with substantial experience delivering telephone-based support and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center perception as a crucial contributor to company success, and Progent's intent is to fix rather than just document network issues.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group provides online professional consulting expertise and education in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, customization, and training services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Toronto Ontario remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so your IT support is proactive rather than reactive. By uncovering looming trouble spots before they expand into network outages, system monitoring can head off inconvenient and expensive service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks powered by multiple operating systems.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Toronto Ontario, Progent's online computer support specialists can provide professional and economical IT support the instant your business has to have it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Toronto business deals with a regular freelance consultant or employs an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to address sudden system crises or especially complex integration problems.
Advantages of Progent's IT Support for Organizations in Toronto Ontario
Progent's remote network troubleshooting services allow your Toronto business to have the benefits of immediate, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will derive added strategic worth by being increasingly available, efficient, and protected. Advantages to your business include:
- Convenient remote extension of your local support resources
For most organizations in Toronto Ontario, nearby network service providers, whether made up of freelance consultants or an in-house maintenance staff, can handle the majority of network issues. However, major troubles may spring up when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's online support specialists provide an easy, quick, and affordable solution to augment your regular help and to convey useful knowledge to increase your ability to handle downstream problems locally.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller offices commonly depend on independent freelance consultants. While freelance consultants carry smaller overhead than big support organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the absence of reserve help may force your business to go without assistance during an IT crisis. As your company grows, system unavailability and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup support expertise to make sure your IT system remains up and running.
- Build a Solid Basis for Smooth Growth
Companies often begin with an IT system created on a modest budget. Without a robust framework, slap-dash fixes can get piled on top of a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. These badly built environments require proper assessment, smart strategic planning, and wide IT expertise to evolve to a network architecture that can offer the stable foundation to meet vital business requirements and ease future growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller organizations require guidance and technical education to negotiate an ever more complicated array of technology alternatives available for accelerating business growth and improving efficiency. These companies do not need a computer engineer who is motivated to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed
solution is designed around a profitable product rather than the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the best needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT knowledge, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the front lines of IT service, performing a broad range of IT tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not only expert IT skills, but also a consultant with proven approaches for using technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to each customer. The practice of documenting and organizing service activity allows more efficient support and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.