Immediate Remote Troubleshooting for Toronto Computer Systems
For businesses in Toronto or anywhere in Canada, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers offer exceptional value due to the fact that they possess the practical background and have access to the advanced tools necessary to resolve most network issues quickly. This lowers immediate expenses since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to many remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick solutions manage to turn into large bills. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and proven processes which ensure the maximum degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to link to your company's computer system without compromising network security.
Progent's proven customer support reporting system includes thorough documentation of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of services rendered to every Progent customer by every Progent engineer. This history of issues and resolutions is structured as a readily exploitable support knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit quick response from vendors' internal engineering staff with the result that Progent's online service experts are able to come up with optimal solutions quickly.
Remote support services provided by Progent to businesses in Toronto and anywhere in the state of Canada include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can deliver computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server application development, SharePoint 2016 migration consulting services, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable desktop services to assist you business to deploy, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and indicates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can handle the most challenging issues associated with network infrastructure planning, deployment, administration, protection, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software updates. CCIEs offer excellent value because their depth of experience enables them to fix problems quickly. In typical cases, less qualified engineers can struggle for many hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your network using state-of-the-art remote support tools in order to provide quick, secure, and economical analysis and repair.
Progent's CCIEs offer expertise in all of Cisco's market leading family of networking appliances. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless APs deployment support, Cisco WiFi controllers integration consulting, Cisco VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection solutions to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recover rapidly after a damaging penetration. Security solutions offered by Progent include: in depth data security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; integrating firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine local resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to address a wide array of computer technologies including system architecture, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. Progent's ProSight line of IT management outsourcing services covers all critical aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Toronto Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who need fast access to an effective Help Desk with professional phone support plus the ability to escalate the most challenging trouble tickets to high-level consultants.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your current one, identifying or enhancing Help Desk software products to meet the unique needs of your business, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center team during unusually busy situations such as software migrations, major updates, or installing new business software.
Progent's Call Center staff of experienced network professionals offers your customers in Toronto or anywhere in the state of Canada quick communication with a large network service group with years of experience delivering phone support and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a key enabler of business productivity, and Progent's goal is to fix rather than simply track network issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting staff offers phone-based advanced consulting support and education in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, programming, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Toronto, or anywhere in the state of Canada, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your IT support is proactive and automated. By exposing potential problems before they cause network outages, automated monitoring can head off stressful and expensive network failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems based on a mix of operating systems.
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Toronto or anywhere in the state of Canada, Progent's online network support specialists are ready to provide professional and cost-effective IT help the instant your business requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost time that comes with on-premises support visits.
Even if your Toronto organization deals with a local freelance support technician or employs a full time organization that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to deal with sudden system emergencies or particularly complex integration problems.
Details of Progent's Online Computer Services for Toronto
Progent's online help, Internet-based repair, system security consulting, and system management services offer businesses in Toronto or throughout the state of Canada unparalleled leverage for your support investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk Call Center services and system administration, Progent's professionals can provide your company world class network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Toronto and is also ideal for networks in geographic areas of Canada that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad range of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Reduce Costs
Progent provides online support on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for online service and requires no monthly retainer for support services delivered during regular working hours. This keeps you from paying big bills for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from on-staff specialists with skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, network security planning, and Help Desk Call Center support. Progent's Experts group can provide world-class consulting support in critical application areas. Help offered by the Application Experts Group includes:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Debugging
Oracle Management Support and Software Programming
MySQL DBA Services and Software Design
Apple Macintosh Help
Amazon MWS Programming
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that fit the unique requirements of your company.
- State of the Art Remote Access Software
Protected remote access allows Progent's service experts to observe exactly what your users see. This makes it easier to find fast solutions to problems that could otherwise require an expensive onsite visit. Cutting-edge online access software and experienced engineers combine to allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Service for High Network Availability
For businesses with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-constrained companies whose workers need instant access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT background, refined support tools, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT support, performing a wide variety of technical projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This means that you get not just world-class technical skills, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help per minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.