For small and midsize businesses in Toronto Ontario, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services represent excellent leverage because they are equipped with the real-world background and the advanced tools to resolve most information system problems quickly. This lowers immediate expenses since solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing policy for online support is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you actually get. Unlike typical online service companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from situations where speedy. minor repairs somehow turn into big bills. Progent's penchant for solving technical issues efficiently translates into your company conserving money.
Progent's Remote Technical Support Tools
Over time, Progent has refined an array of customized technologies and proven methodologies that permit the highest degree of effectiveness for online help and troubleshooting for small and midsize business computer networks. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to connect to your system remotely without violating network security.
Progent's powerful service reporting system includes thorough records for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of support provided to each customer by every Progent consultant. This history of anomalies and responses is structured as an easily accessible internal database that permits Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other vast support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to come up with optimal solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Toronto Ontario or to learn additional information about Progent's online support options, contact Progent at
Remote Technical Support Services Offered Progent
Progent's phone-based support professionals offer advanced credentials in a comprehensive array of disciplines. This breadth of IT skills enables Progent's consultants to handle almost any crisis that may occur in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To help companies with multi-OS networks, Progent also offers the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Online technical services Offered by Progent to small businesses in Toronto include:
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies within UNIX/Linux systems based on leading variants of UNIX including:
The Cisco CCIE credential is the top recognition for network professionals, and certifies a consultant's technical knowledge at the expert level. CCIEs know how to resolve the most complex issues associated with network design, deployment, management, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or locating program patches. CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to resolve the most difficult problems quickly. In typical instances, less seasoned engineers can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes.
Few support providers make CCIEs available to support small and medium sized companies. Progent can provide fast phone access to a Cisco CCIE so you can get urgent assistance for severe network infrastructure issues that are hurting business productivity but are not within the experience of your local computer maintenance personnel. Progent's Cisco-qualified CCIE engineers can tie into your network by means of sophisticated remote support tools in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's industry-leading family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN technology.
Progent's Microsoft-expert online service experts can deliver computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad variety of technology support services including Microsoft Windows Server 2022 planning and integration support,
Microsoft Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration support and cloud integration consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 upgrade (help, assistance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote desktop support including Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's accredited CISM and CISSP security engineers offer a range of security services to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your company to recuperate quickly after a serious penetration. Security consulting services offered by Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious assaults; configuring firewalls; designing secure mechanisms for off-site and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting support can guide you in establishing an effective new Call Center or enhancing your established organization, evaluating or modifying Help Desk Call Center application software to meet the unique needs of your company, or adding occasional phone support staff to supplement your internal Call Center team to handle unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology experts gives your workers in Toronto Ontario quick access to a reliable support resource with years of experience providing phone support and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a key driver of business performance, and Progent's goal is to solve rather than just report technical issues.
Progent's Apple Mac experts can promote the creative components of Mac computing by delivering remote help support and training in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio or video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Toronto Ontario remote network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent for your business so your network support is proactive and automated. By anticipating possible trouble spots before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on a combination of operating systems.