Fast Remote Help for Toronto Information Networks
For companies in Toronto or anywhere in the state of Canada, Progent offers remote support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-accredited security consultants to handle advanced security design and troubleshooting issues.
Progent's remote support engineers offer exceptional value due to the fact that they possess the practical background and have access to the advanced tools needed to resolve the majority of network problems quickly. This lowers direct expenses because solutions require minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly important in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to many remote support companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from situations where fast fixes manage to turn into large tabs. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that promote the highest degree of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your environment without violating system security.
Progent's proven service database application keeps comprehensive records of all service that Progent's customers have received. Progent's team consultants have access to the records of assistance provided to each client by any consultant. This history of anomalies and repairs is organized as a conveniently searchable proprietary database that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up additional vast technical databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote service experts can come up with the most efficient solutions promptly.
Online services offered by Progent to companies in Toronto and anywhere in the state of Canada include:
Certified Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop support services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and certifies an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with even the most difficult challenges occurring in network planning, deployment, administration, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. Cisco CCIEs are an exceptional value since their depth of experience allows them to fix problems quickly. In many instances, less seasoned engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network via advanced on-line support tools in order to provide fast, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity appliances. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless APs planning and integration services, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions to improve the immunity of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your company to recover quickly following a serious penetration. Security support services available from Progent include: in depth information security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing secure mechanisms for remote and mobile connectivity; defending your email system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Progent offers advanced remote support services to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online consulting services to address a broad array of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency remote help diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Toronto Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk staff of experienced network consultants gives your customers in Toronto or anywhere in the state of Canada instant assistance from a dependable technical support resource with substantial background delivering telephone-based support and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a major enabler of business success, and Progent's target is to fix rather than simply track network issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group offers remote and in-depth consulting expertise and training in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and training offerings, see Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Toronto, or anywhere in the state of Canada, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your network support is proactive and automated. By anticipating possible trouble spots before they cause full-scale emergencies, system monitoring can minimize disruptive and expensive network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that support a mix of operating systems.
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Toronto or throughout the state of Canada, Progent's online network support specialists are ready to deliver professional and cost-effective IT support the moment your organization needs it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair computer problems quickly while avoiding the expense and lost time associated with on-site service calls.
Even if your Toronto company works with a local freelance support technician or employs an in-house IT staff that can deal with day-to-day network problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to deal with unexpected network emergencies or especially tough integration projects.
Advantages of Progent's IT Support for Businesses in Toronto
Progent's remote support services allow your Toronto organization to experience the advantages of on-call, world-class network support without the expense of maintaining an in-house IT staff. Your network will derive added business worth by becoming more reliable, efficient, and secure. Benefits to your business include:
- Convenient virtual extension of your local IT resources
With most offices in Toronto or anywhere in Canada, local network support resources, whether made up of independent consultants or an internal maintenance staff, can handle typical technical problems. On the other hand, major troubles might strike when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite support people. In these situations, Progent's online service professionals offer a convenient, fast, and affordable solution to supplement your local help and to convey valuable information to increase your ability to deal with downstream problems in-house.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller organizations commonly rely on independent freelance consultants. Although freelance consultants have smaller overhead than larger support organizations and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of fallback personnel may force your business to go without assistance during an IT crisis. As your business grows, network unavailability and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve service expertise to make sure your network stays up and running.
- Build a Solid Foundation for Smooth Expansion
Companies typically begin with an information architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly designed systems require careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure that can offer the solid foundation to handle current business demands and facilitate future expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller offices require guidance and technical training to navigate through an ever more complex array of technology options capable of accelerating business growth and improving productivity. They hardly need a computer consultant who is trying to resell a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed
solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match technical consulting with the best interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical knowledge, refined support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the front lines of network support, executing a wide range of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not only expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.