Fast and Affordable Remote Technical Support for Toronto IT Networks
For companies in Toronto or anywhere in the state of Canada, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with advanced security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage because they possess the real-world experience and have access to the advanced tools needed to resolve the majority of network issues quickly. This lowers immediate costs because service calls require minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is particularly valuable for businesses that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical online service companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with situations where fast fixes somehow end up as major tabs. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies that allow the maximum level of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to connect to your company's environment remotely without breaching system security.
Progent's powerful technical support reporting application keeps comprehensive records describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help provided to every Progent client by every engineer. This database of problems and resolutions is organized as a conveniently searchable internal database that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional vast support databases and allow fast access to vendors' internal support staff so Progent's online service specialists are able to come up with optimal solutions in the least time.
Online technical support services provided by Progent to customers in Toronto and throughout the state of Canada include:
Authorized Windows Support
Progent's Microsoft-certified online service experts can provide computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop services to help your company to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network engineers, and certifies an individual's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with the most challenging challenges associated with network design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an excellent value since their depth of experience enables them to fix problems quickly. In many cases, less qualified service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your network using advanced remote support technology to provide efficient, secure, and economical analysis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's market leading family of networking appliances. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet Wireless APs consulting support, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection services to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recover quickly after a serious breach. Security solutions offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; building secure architectures for off-site and mobile communication; defending your email infrastructure from spam and DHA attacks; and initiating 24x7 proactive monitoring.
Progent can provide expert remote consulting to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online consulting services to address a wide range of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that include Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance diagnosing anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's top enterprises. The ProSight portfolio of network monitoring and management services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Toronto Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the resources to support an internal Call Center but who require quick communication with a reliable Call Center with proficient phone assistance plus the ability to escalate the most challenging problems to high-level consultants.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk Call Center or improving your current one, evaluating or modifying Call Center software to address the particular requirements of your business, or providing temporary phone support staff to reinforce your existing Call Center team to handle demanding events like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Toronto or anywhere in the state of Canada immediate access to a dependable support resource with years of background providing phone help and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a solid enabler of company success, and Progent's goal is to fix rather than just report technical problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts staff provides phone-based professional engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Toronto, or anywhere in the state of Canada, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so your IT support is proactive and automated. By detecting possible issues before they cause downtime, proactive monitoring can head off inconvenient and expensive service failures. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems powered by a mix of platforms.
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Toronto or anywhere in the state of Canada, Progent's phone-based network support engineers can deliver expert and affordable IT help whenever your business requires it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to repair computer problems quickly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Toronto office deals with a local freelance consultant or employs a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to resolve sudden network emergencies or particularly complicated integration problems.
Details of Progent's Remote Network Services for Toronto
Progent's online support, remote repair, system security expertise, and network management services give businesses in Toronto or throughout the state of Canada the greatest leverage for your support budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Toronto and is also ideal for networks in geographic regions of Canada that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum charge for phone help and requires no periodic retainer for services delivered during normal business hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide help from on-staff specialists who have experience in planning, deploying, and managing networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core support offerings include technology integration, MS Exchange expertise, system security design, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting expertise for critical application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Development
MySQL Management and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient centralized resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that align with the unique needs of your company.
- Advanced Online Access Software
Protected online connectivity permits Progent's service professionals to see precisely what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand a costly onsite service call. Cutting-edge remote access software and experienced engineers together enable Progent to repair most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Support for High System Availability
For offices with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained companies whose clients require immediate access to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT expertise, refined remote support tools, and understanding of enterprise networking allow businesses to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of IT service, performing a broad range of IT projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for using computer knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits by the minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during regular working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each staff member to every customer. The practice of detailing and organizing service records allows more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.