Immediate Remote Troubleshooting for Toronto Networks
Fast Phone Technical Support for Toronto SystemsFor organizations located in Toronto or anywhere in Canada, Progent offers remote support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage because they possess the real-world experience and are equipped with the advanced tools required to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally in indirect costs by reducing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting experience is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. In contrast to typical online support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where fast repairs manage to end up as major bills. Progent's penchant for solving problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes that promote the maximum degree of efficiency for online engineering help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's remote service group to link to your system remotely without breaching network security.

Progent's proven customer support database application keeps extensive records of all service that Progent's customers have received. Progent's team service personnel have access to the history of support rendered to every client by every engineer. This archive of anomalies and resolutions is stored as a quickly searchable proprietary knowledge base that permits Progent's online support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available other vast technical databases and permit quick response from vendors' internal engineering staff so Progent's remote consulting experts are able to come up with optimal resolutions in the least time.

Online technical services offered by Progent to businesses in Toronto and anywhere in the state of Canada include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your established one, selecting or enhancing Help Desk Call Center application software to address the particular demands of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk Call Center resources to handle demanding scenarios like software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center team of veteran information technology experts gives your clients in Toronto or anywhere in the state of Canada fast communication with a dependable support resource with substantial background offering phone help and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a crucial contributor to company success, and Progent's goal is to resolve instead of merely track technical problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff offers online advanced consulting support and education in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Toronto, or anywhere in the state of Canada, online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so that your computer support is proactive rather than reactive. By spotting possible problems before they result in crashes, automated monitoring can ward off inconvenient and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments powered by a combination of platforms.
How Your Toronto Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Toronto or anywhere in the state of Canada, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT support whenever your business has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Toronto business deals with a regular freelance support technician or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to handle unexpected system crises or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Toronto
Progent's online support services enable your Toronto company to realize the advantages of immediate, enterprise-level network support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic value by being more reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    For most companies in Toronto or anywhere in Canada, nearby computer service providers, whether made up of outside consultants or an in-house maintenance staff, can handle the majority of network issues. However, serious problems might spring up when local resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local service personnel. In these cases, Progent's online service professionals give you an easy, quick, and affordable solution to supplement your local resources and to transfer useful knowledge to improve your capability to deal with future problems locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller offices commonly depend on independent freelance consultants. Although freelance consultants carry less overhead than big service organizations and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of reserve help may force your company to wait for help during an emergency. As your network grows, system unavailability and problems with vital software are more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies often start with an IT system created on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get piled on top of a weak foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. Such badly built environments require proper analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet current business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses need advice and technical education to negotiate an increasingly complicated maze of product options capable of accelerating business growth and enhancing efficiency. They hardly need a network consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.