Fast Online Technical Support for Toronto Computer Systems
For organizations located in Toronto or anywhere in the state of Canada, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support experts provide excellent value because they have the practical background and have access to the advanced tools required to solve the majority of information system issues quickly. This lowers direct expenses since service calls require fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for remote help is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical online support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate situations where fast fixes manage to turn into big invoices. Progent's skill at dealing with technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-proven processes which permit the maximum level of effectiveness for online engineering help and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to communicate with your company's system remotely without violating corporate security.
Progent's proven service database application includes comprehensive documentation describing the service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support delivered to every client by every Progent engineer. This database of trouble tickets and solutions is stored as a conveniently exploitable internal knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting experts are able to arrive at the best resolutions quickly.
Remote services available from Progent to businesses in Toronto and anywhere in the state of Canada include:
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts can deliver computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop services to help your business to install, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and indicates an individual's technical skills at the master level. CCIEs know how to handle even the most challenging challenges encountered in network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness because their broad expertise enables them to fix problems rapidly. In many instances, less seasoned engineers can struggle for hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of the latest on-line troubleshooting technology to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of infrastructure appliances. Cisco networking support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless APs deployment services, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to recuperate rapidly following a damaging penetration. Security consulting services offered by Progent cover comprehensive information security and compliance analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to address a wide range of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in environments that combine Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Toronto Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology experts provides your computer users in Toronto or anywhere in the state of Canada rapid contact with an effective technical support resource with years of experience providing phone consulting and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a crucial contributor to company success, and Progent's target is to resolve instead of simply record IT issues.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group offers online professional consulting support and training in specific business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, customization, and training services, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Toronto, or anywhere in the state of Canada, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your environment so that your network maintenance is proactive and automated. By spotting emerging issues before they expand into full-scale emergencies, proactive monitoring can head off disruptive and expensive network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that support multiple OS platforms.
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Toronto or anywhere in the state of Canada, Progent's phone-based computer support specialists can provide professional and affordable system support the instant your organization has to have it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair IT problems quickly while eliminating the cost and lost time associated with on-site support calls.
Even if your Toronto office relies on a regular independent consultant or employs a full time IT staff that can deal with common computer issues, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to fix sudden network crises or especially tough integration problems.
Details of Progent's Online Network Services for Toronto
Progent's phone support, Internet-based repair, network security expertise, and system management services offer companies in Toronto or anywhere in the state of Canada unparalleled leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can provide your office world class network support while allowing you to eliminate the expense and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Toronto and is also ideal for customers in more remote regions of Canada that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, technical information, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a by-the-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for phone service and requires no monthly retainer for support services delivered during normal working hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers access to on-staff professionals who have skill in planning, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, MS Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise in critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Software Development
MySQL Management Support and Software Development
Amazon MWS Programming and Debugging
By providing a full service centralized source for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that fit the special needs of your company.
- Sophisticated Online Access Software
Protected remote connectivity allows Progent's service professionals to see exactly what your customers see. This makes it possible to find quick fixes to issues that might otherwise demand an expensive personal service call. State-of-the-art online access tools and expert technicians combine to allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online support and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Service for Maximum Network Availability
For offices with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-constrained offices whose workers need immediate access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, in the trenches of IT support, executing a wide range of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not just world-class IT help, but also a consultant with field-tested methods for using computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.