Quick, Low-cost Online Computer Network Technical Support for Torrance, California Small Businesses
For over twenty years, Progent has focused on delivering enterprise-class computer support services to customers with small-company IT budgets. Progent has built a unique service system that features a cost-effective, tightly connected virtual office infrastructure, custom online repair tools, a large team of consultants certified in a wide range of IT disciplines, a Help Desk Call Center operational structure that maximizes responsiveness and ensures follow-through, a worldwide team of on-line troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to resolving technical problems in the shortest time and at the least cost to customers.
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the skills of your internal IT support staff. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application development, business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of certified experts to assist your business to design and implement your cloud strategy.
Main IT Areas Supported by Progent for Office Networks in Torrance, California
Progent's team of certified experts provides help for virtually all aspects of network technology used by companies of all sizes. Areas supported by Progent in Torrance include:
Support Delivery Alternatives Available for Torrance, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering IT support is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough service documentation, dependable follow-up, and tight expense monitoring across a range of IT service delivery alternatives that include online troubleshooting, onsite support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can help clients to troubleshoot and fix network problems without the expense or delay of on-premises support calls. The experience of Progent's network consultants allows them to handle most IT issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup procedure for new customers to accommodate urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's remote network troubleshooting services.
- Onsite Service
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to deliver small businesses the optimal solution: onsite support professionals when you need them plus the remote help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for in-person support visits is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how and why to register for Progent's onsite computer service.
- Help Desk
Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who require prompt and dependable support from an online Helpdesk with effective telephone support, remote troubleshooting capability, and sufficient technical depth for full escalation. Since smaller businesses typically have tight IT budgets and can provide scant management bandwidth for dealing with IT support tasks, Progent's Contact Center Services can be the most efficient option to make sure that business information networks stay productive. Learn more about Progent's Contact Center outsourcing services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, non-stop network consulting, virtual server solutions, plus configuration, programming and training for business applications such as financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site moves and major system migrations, longer term initiatives like business analytics software programming and support, database application development and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network management, or urgent services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host vital business applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of reliability, protection, and performance than is feasible with the class of internal data center that is achievable for most small and midsize companies. Since Progent uses the same facilities that host the gear of some of the planet's largest IT companies, Progent can save you the cost of building and managing the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, security and efficiency is continually tracked, and systems are regularly archived and available for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for the entirety of a small company's servers in a setting that not only provides the top degree of dependability and extensibility but that is in addition easy for clients to transfer to another service provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that allow small businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure support, and network administration while getting world-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can handle the mixed- OS and loosely standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that moving to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Torrance, California Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise IT support enable small companies to avoid the pitfalls associated with excessive reliance on small service firms or freelance consultants.
Working with Progent's Experts allows your business to:
- Avoid Over Reliance on Freelance Consultants
For network support, smaller companies sometimes depend heavily on freelance consultants. Though freelance service engineers have lower expenses than more substantial IT service firms and can typically charge apparently smaller rates, individuals are often unable to react rapidly to urgent network problems. If an independent engineer is occupied with different client, sick, on vacation, or in class, the absence of replacement personnel may force your company to go without assistance during a crisis. As your small business grows, network unavailability or problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast due to lost productivity. In addition, when independent consultants encounter unfamiliar technologies, the lack of a large consulting group to count on for assistance forces them to learn on the job while your company ends up footing the costs for their continuing education.
- Have Access to Experts in Sophisticated Information Technology Solutions
Many smaller support firms or freelance engineers who concentrate on small company network support may excel at providing connect-the-dots solutions but lack the experience to deal cost-effectively with complex IT infrastructures that have a variety of platforms, multiple sites, Voice over IP implementations, remote workforces, interconnected accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with global companies and Progent's large group of experts can be valuable to your company because big-company environments are characteristically complex, integration problems require in-depth understanding of in numerous technical areas, and achieving a high level of stability, reliability, and security requires industry-proven best practices.
- Create a Solid Foundation for Growth
Small businesses typically begin with a network cobbled together on a tight budget. Without a solid basis, a series of ad hoc repairs commonly get piled onto of a marginal structure. As a business grows, reliability and scalability problems can undermine the success of the organization. These networks require thorough assessment, intelligent strategic planning, and in-depth experience to upgrade to an IT environment that can provide the solid basis to handle critical business requirements and support downstream expansion.
- Work with Solution Finders, Not Product Resellers
Smaller companies require guidance and insight to navigate through an increasingly complicated array of technology alternatives available for accelerating business growth and improving productivity. They do not need a network consultant or support organization that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent sells consulting and services only. This permits Progent to match consulting support with the real interests of clients. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected technology rather than being driven by the true requirements of a customer.
How to Contact Progent
If your Torrance, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).