Professional Online Service for Torrance, California Networks from World-class Engineers
Small companies have traditionally been underserved by major IT service firms. Some small companies permit themselves to become overly dependent on freelance consultants or small consulting firms who don't have the bandwidth or extensive knowledge to react quickly or effectively to network emergencies. Still other small companies turn to giant service providers that employ personnel trained to offer by-the-numbers solutions to common problems but who do not have the background and versatility to deal with the diversity of environments and absence of standards typical of small business IT systems.

Progent's proven approach to providing low-cost and successful technical service to small companies has made Progent among the top Microsoft-certified network consulting firms in the country. Progent has delivered remote help to businesses in every state in the United States (refer to Progent's customer testimonials).

For larger businesses, Progent offers co-sourcing services to supplement the technical skills of your internal network service personnel. This can save money and minimize technical risks for major projects like software design and development, disaster recovery planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your business to plan and implement your cloud computing strategy.

Key Technologies Serviced by Progent for Torrance, California Office Networks
A Microsoft-certified Partner consulting company that maintains a large group of Cisco Certified CCIE network consultants and Apple Computer certified consultants, Progent offers emergency troubleshooting and low-cost online consulting to Torrance, CA small businesses for a wide range of computer technologies including:

Service Delivery Alternatives for Torrance, California Companies
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing network support services is based on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Service Mechanism promotes fast support, thorough service records, dependable follow-through, and strict cost control across a range of IT support delivery modes that include online repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and fix network issues without the cost or delay of in-person support visits. The experience of Progent's network engineers makes it possible to handle the majority of network issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup process for new clients to address emergency network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional details about Progent's online computer support services.

  • On-site Support
    Progent offers onsite computer support for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support experts to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for in-person support calls is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who require fast and reliable access to an online Help Desk with effective telephone assistance, remote troubleshooting tools, and enough technical depth for full escalation. Since smaller businesses typically are constrained by limited IT funds and can provide little management attention for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that business computer networks stay up and running. Read more details about Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security engineering, fault tolerant network design, virtualization strategies, plus integration, programming and support for business software such as accounting, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including office relocations and major software migrations, extended initiatives like business analytics application development and support, database software development and DBA services, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange and SQL Server in order to provide small companies with greater degrees of reliability, protection, and recoverability than is possible using the type of on-site data center that is practical for the majority of small businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's largest information technology companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is constantly tracked, and systems and data files are regularly archived and ready for full and prompt restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of availability and expandability but that is also easy for clients to transfer to another service provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow businesses with mixed environments to save dramatically on the expense of hardware, system maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the multi- platform and non- standardized networks common with small companies, and keeps control of the licenses in the customer's hands so that moving to a new virtualized host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting services to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine local IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Torrance, California Businesses
Progent's staff size, depth of information technology expertise, and familiarity with enterprise network support enable small companies to avoid the problems related to excessive reliance on small service firms or independent consultants.

Working with Progent's Experts enables your business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT services, smaller businesses often depend excessively on freelance consultants. Though individual service providers have lower expenses than larger support organizations and can afford to charge nominally smaller rates, individuals are often too overworked to respond quickly to critical situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of backup staff may force your company to go without help during an emergency. The more your small business expands, network downtime or difficulties with critical applications get more costly. The money you thought you were conserving on a freelancer can be eaten up quickly due to lost productivity. In addition, when independent engineers encounter new problems, the lack of a large consulting group to count on for assistance requires them to train in place while your organization winds up with the costs for their continuing education.

  • Gain Access to Experts in Complex IT Issues
    The majority of smaller service firms or freelance consultants focused on small company network consulting may excel at providing routine fixes but lack the seasoning to deal efficiently with complex network configurations with a variety of platforms, many sites, Voice over IP implementations, remote workforces, interconnected accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's background with global enterprises and Progent's large staff of experts can be valuable to your company because enterprise networks are by nature complicated, integration problems require thorough knowledge in numerous technical areas, and achieving an acceptable level of robustness, availability, and protection requires enterprise-tested best practices.

  • Build a Firm Foundation for Growth
    Small companies typically begin with an IT system implemented on a tight budget. Lacking a strong basis, a sequence of improvised fixes commonly get thrown onto of a weak foundation. As a company grows, reliability and scalability problems can obstruct the success of the business. Such environments need thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to a network environment that will provide the reliable basis to meet critical business requirements and ease future growth.

  • Partner with Solution Providers, Not Product Resellers
    Small businesses require direction and education to work through an ever more complicated maze of technology options available for accelerating business growth and improving productivity. They do not need a network engineer or support firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent offers services only. This allows Progent to align technical support with the genuine needs of customers. Mixing IT support and product reselling can lead to a situation where the recommended solution is built around a preselected technology instead of being driven by the true requirements of a client.

Contact Progent
If your Torrance, California company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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Microsoft Exchange 2013 includes major enhancements to the functionality of its predecessor Exchange Server 2010 and delivers important innovations plus a redesigned structure. These improvements affect vital facets of IT such as ease of administration, availability, security, operational costs, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the potential business benefits of migrating to Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable online support and management for Microsoft Exchange Server 2013.

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Progent can help you to plan and execute a smooth migration from a UNIX-based IT environment to a network powered by Microsoft Windows and suited for running Microsoft's familiar office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can assist you to preserve your information and reduce business discontinuity by developing an effective migration strategy that protects your current assets in UNIX application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of existing environment, transition strategy and testing, Microsoft Exchange migration services, information and application software transition, and server and storage system transition and economization.

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Progent has been delivering SharePoint consulting services since the first SharePoint product was published more than a decade ago, and Progent has the breadth and depth of technical knowledge to help businesses of all sizes to plan and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring significant business value to your information network. Progent's Microsoft-certified consulting team can help you to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from a different collaboration solution; decide whether an on-premises, Cloud-based or hybrid deployment is best suited for your organization; and select the right edition of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can help in specific jobs associated with your SharePoint 2013 deployment.

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The latest generation of Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network experts can assist your company to manage your legacy PIX or ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, tune, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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Progent's team of application experts can provide in-depth consulting, software development, deployment assistance, and webinar training for popular business applications covering vital areas including ERP and MRP, financials, business reporting, web commerce application development, and the MS Office family of business productivity solutions. As a Microsoft Partner with years of background providing advanced consulting and troubleshooting services online, Progent can assist clients anywhere in the United States to save the time and expense associated with travel and on-premises activity without compromising the effectiveness of consulting support.

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Progent can assist your business to design and implement an efficient migration from a UNIX-powered IT system to a network powered by Windows and suited for running Microsoft's powerful office productivity suites, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and application experts can help you guard your information and reduce business disruption by designing an efficient transition plan that protects your existing investments in UNIX application and infrastructure. UNIX-to-Windows transition consulting services offered by Progent include analysis of current infrastructure, transition planning and validation, MS Exchange migration support, information and application migration, and processor and mass storage transition and economization.

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Progent's Cisco CCIE-certified SIP integration experts can assist you to plan, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected IP PSTN trunks and offer affordable remote or onsite support to help companies to migrate smoothly to an advanced communications network that delivers fast return on investment. Progent's certified Microsoft collaboration experts can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.

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Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during normal business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.

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Service Reporting Onsite Technical Support

Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every client. The discipline of detailing and organizing support activity allows more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

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Small to mid-sized businesses can now enjoy all the benefits of Operations Manager and also have quick access to Progentís Microsoft and Cisco certified network support professionals. With Progent's economically priced network support programs, mid-size organizations can select a simple co-sourcing service program based on Microsoft Operations Manager with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager to provide small company networks enterprise-class availability, security and performance.

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Check Point UTM-1 Edge Technology Consulting

Progent's Check Point Software consultants can help you choose and configure Check Point Software Firewall/VPN software and appliances powered by Check Point Software's security platform to provide an affordable and efficient security solution for your information network. Progent can also show you how to configure other Check Point technologies such as Check Point ZoneAlarm and Check Point Series 80 firewalls with security solutions from other vendors and provide a central source for continuing network support, maintenance, education, and consulting services.

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Exchange 2010 Server Consultant
Exchange 2010 Compliance Support Services

Progent's Microsoft-certified network experts can assist your organization to assess the benefits of Exchange Server 2010 for your company and can help you to design and implement an efficient migration to Exchange 2010 from Exchange 2003 or Exchange 2007 Server that will offer quick payback by improving your workers' efficiency, lowering the cost of hardware and support, simplifying management, and consolidating your key communications platforms.

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Microsoft Windows 2000 Configuration

Progent's certified Windows 2000 consulting staff can show you how to enhance the functionality of your existing Windows 2K Servers and can streamline system administration, offer tech support and repair, and strengthen security. Progent can also help you design, justify, and execute a strategy to migrate from Microsoft Windows Server 2000 to Windows Server 2003. Progent is expert in setting up pilot installations to eliminate the technical risk involved with migrating to Windows 2003 Server by uncovering potential hardware and software compatibility issues.

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ProSight Remote Network Infrastructure Troubleshooting Consultants

Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks.

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Colocation Center On-site Technical Support

Colocation sites make it possible for companies to share enterprise-class data centers for housing network hardware that runs mission-critical applications and services. Progent's Microsoft and Cisco premier consultants can assist your company with all aspects of your colocation strategy such as choosing and moving to a colocation facility, designing system topology, specifying hardware, on-premises and on-line maintenance, setting up online network management, and education your IT staff.

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Progent can provide expert support for each step of your Exchange Server 2010 migration with services that include outsourced or co-sourced project management services, site prep, project design and documentation, specification of new software and hardware required, recommended sourcing, pilot testing at customer site or at Progent's test facility, managing temporary coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the previous system, and webinar training for client's support staff and end users.

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Exchange 2013 includes significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful innovations as well as a redesigned architecture. These improvements favorably impact key areas such as manageability, high availability (HA), security, operational costs, teamwork, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible business benefits of upgrading to Exchange Server 2013, create a cost-effective validation and rollout strategy, and educate your IT team to manage your Exchange 2013 environment. Progent also offers ongoing online consulting and management services for Microsoft Exchange 2013.

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Progent's Data Center professionals can show you how to find fault-tolerant data centers that meet the specific requirements of your business. High availability colocation sites are particularly appealing to small businesses because of their low cost and convenience compared to taking a do-it-yourself strategy. Trying to design an on-site data center that offers even a minimum level of fault tolerance is financially prohibitive for typical small organizations. Progent can help you get all the advantages of high availability data centers and fault tolerant colo sites by providing a complete array of engineering and maintenance services.

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Expert Microsoft Certified SCDPM 2012 Upgrade Support Outsourcing

Progent's Microsoft-certified consultants offer remote or in-person expertise to help companies of all sizes to design, implement, manage, and troubleshoot a backup-and-restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier releases of Data Protection Manager or from another backup system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent offers occasional help for resolving especially stubborn issues, or comprehensive project management support. Progent's consultants can also assist your business to design Data Protection Manager into an enterprise-class disaster recovery strategy.

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Virtual Server Consulting

With virtual server technology, businesses are able to operate many virtual servers on one actual server. Virtual server technology allows IT organizations to enjoy all the advantages of server segmentation, but without the expense that goes with purchasing additional server equipment. Virtualization is also the critical technology for private clouds, which provide major benefits such as reducing the costs of capital equipment, facilities, and management while enhancing information protection, network availability, and disaster recovery. Other key server management options include server monitoring utilities, Microsoft WSUS, and remote server management hardware. Progent's certified server management experts can assist you with all aspects of server consolidation and administration to allow your company to cut expenses and conserve time.

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Progent is a pioneer in affordably delivering world-class network support to small companies. Progent's success in handling the network service requirements of the historically underserved small business market is the cumulative result of major technical and operational innovations that have removed a great deal of the traditional expenses out of administering IT service, injected unprecedented technical skill into the support mechanism, and significantly accelerated the solution cycle.

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Progent can help you with every aspect of Microsoft Azure integration such as needs definition, prerequisites assessment, system architecture, pre-production testing, deployment, centralized administration, performance tuning, license controls, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can help you to set up and troubleshoot firewall appliances and VPN tunnels so your users can securely access to Azure-based resources, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to create a hybrid cloud environment that seamlessly combines on-premises datacenters with Azure services.

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Exchange 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important innovations plus a revamped structure. These enhancements favorably impact vital facets of IT such as ease of administration, availability, security, cost of ownership, collaboration, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the potential advantages of migrating to Microsoft Exchange 2013, create an efficient test and deployment plan, and educate your IT team to maintain your Exchange Server 2013 environment. Progent can also provide affordable online consulting and support and management services for Exchange Server 2013.

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Progent's certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your organization, develop test systems and rollout strategies, tune your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT support, staff, develop a corporate-wide security plan, automate network management, help with creating applications, and build and validate a disaster recovery/business continuity plan.

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Progent's Linux consulting services provide small and mid-size businesses and software developers help with administering and maintaining Linux systems that coexist with Microsoft-based networks. Progent offers your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of expertise provides you with a convenient single consulting firm to help you build and manage a secure and robust mixed-platform network and communications environment that allows Linux and Microsoft coexistence by combining MS Windows with major Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.

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Configuration Manager automates application and device provisioning across multiple sites, streamlines compliance settings management, inventories network assets, protects against corporate data leakage, provides health monitoring, enables safe end-user self service, and offers a single control mechanism for managing mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration experts can help you with any aspect of planning, implementing, using and repairing a SCCM deployment for on-premises, cloud-based, or hybrid networks.

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Progent's CISM-certified security staff can show you how to safeguard your Mac environment through professional support offerings such as running security tests, clean up after virus and worm penetrations, setting up firewalls, integrating safe off-site and mobile connectivity, installing monitoring programs for protection against viruses, spam, and malware, and creating a comprehensive security strategy appropriate for the particular goals of your business information system.

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Progentís Cisco-Certified technology consultants offer experienced PIX Firewall consulting services covering design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector threat protection, and safe access services. Ranging from compact, easy-to-install desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible level of security, performance and availability for business environments of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative solutions. Progentís network experts can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controllers to manage and monitor wireless LANs of all sizes. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller technology.

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Progent delivers the services of Microsoft and Cisco-Certified IT support experts to show clients economical alternatives to help organizations optimize the benefits of Microsoft and Cisco products. For networks that span from remote offices to nationwide corporations, Progent's expert consultants can help you improve your information system's e-mail infrastructure, security, reliability, performance, and network management.

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Progent's Cisco-certified wireless integration consulting experts can help organizations to deploy, manage, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.

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Security Audit Services for Juniper NetScreen 5200 Firewall

Progent's Juniper-certified NetScreen engineer can assist you to install and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen products to the latest Juniper technologies, and troubleshoot network infrastructure issues in all-Juniper or mixed-vendor environments.

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Onsite Technical Support for Server Virtualization

With virtual servers, companies can operate many virtual machines on a single actual server. Virtualization technology enables companies to enjoy all the benefits of server isolation, while avoiding the costs that goes with purchasing additional server hardware. Virtualization is also the enabling technology for building private clouds, which offer major advantages such as reducing the costs of hardware, facilities, and management while enhancing information protection, network reliability, and recoverability. Other key server management technologies are network monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management consultants can assist you with all areas of server consolidation and management to allow your business to cut expenses and save time.

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Progent's Cisco Jabber consultants can provide online or onsite expertise to help businesses of all sizes to design, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced support for all the products, technologies and services that go into creating a cohesive Jabber collaboration solution including Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.

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Microsoft Windows Server Failover Cluster Support

Progent's certified failover clustering consultants can assist businesses to assess the benefits of deploying Microsoft Windows Server 2012 failover clustering to create a powerful fault-tolerant/disaster recovery strategy, assist your organization to design and install a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for failover clusters composed of physical servers or virtual machines, and help you to automate the management of failover clusters.

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For enterprises with branch offices in or any area served by Progent's engineers, Progent's Microsoft-Premier IT support professionals and authorized Cisco network specialists offer a range of IT consulting services such as project planning, Sarbanes Oxley compliance, office moves, corporate security, system architecture, local or remote branch office support, and technical support for colocation hosting environments. A Progent network consultant can show you how to design a multi-site information system that makes efficient use of collocation facilities and Internet hosting sites. Progentís Microsoft Certified engineers can help major enterprises design, integrate and maintain massive rollouts of the latest releases of Microsoft technology such as Enterprise Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progentís CCIE and CCNP consultants can assist you to deploy Cisco technology for connection solutions that combine simple, high-performance, integrated, and remote networking.

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For small companies considering Progent's network support outsourcing, design expertise, or technical support offerings, call 800-993-9400 or e-mail information@progent.com.

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Progent wants to hire fulltime, solutions-driven Microsoft certified consultants with MCSE certification; Cisco certified network consultants with Cisco CCNP or CCIE certification; security consultants who have CISSP or CISM or equivalent security certification; and high-end network architecture experts with experience in mobile solutions, wireless connectivity, high uptime, disaster recovery, data preservation, and virtual servers. Progent also is looking for employees to join Progent's staff of helpdesk support specialists and off-site support professionals. Also, We are hiring talented managers who can operate effectively in our high-growth, virtual office culture.

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Progent wants to find staff-level, results-driven Microsoft certified engineers with Microsoft Certified Systems Engineer credentials; Cisco certified network consultants who have Cisco CCNP or CCIE credentials; security professionals with CISSP or CISM or comparable security credentials; and advanced system design consultants with experience in mobile solutions, wireless connectivity, high uptime, business continuity, data preservation, and server virtualization. Progent also is hiring professionals who can work on Progent's team of helpdesk support specialists and off-site troubleshooting experts. Also, Progent is looking for talented administrators who can operate productively in Progent's high-growth, virtual office culture.

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GIAC was founded in 1999 to validate the skill of IT security professionals. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide help with any of the network security disciplines addressed under GIAC certification including auditing infrastructure security mechanisms, security incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.

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Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to every client. The discipline of documenting and organizing service activity results in more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

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GIAC was founded in 1999 to validate the skill of information technology security experts. GIAC certifications are acknowledged by businesses and institutions throughout the world including and the United States NSA. Progent's GIAC-certified information assurance consultants offer support for any of the network security capabilities addressed under GIAC certification such as evaluating network vulnerability, event management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.

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Server proliferation wreaks havoc on network budgets and management resources. Server reduction via a virtual infrastructure offers lower TCO of servers and faster ROI, more efficient utilization of physical computers, streamlined operations, increased network uptime, and easier management. Typical usage scenarios for virtual machines are resource consolidation, low-cost platforms for mission-critical legacy software based on outdated operating systems, and affordable isolation of program development or evaluation environments from on-line systems.

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Email Guard by Postini provides continually upgraded spam and virus filtering, content filtering, and security from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and service specialist. If your company is too small to purchase for a standard Postini license, you can still have access to Postiniís Perimeter Manager services via Progentís E-Mail Guard spam filtering and virus defense aggregation program. Progentís expert e-mail security consultants can show you how to devise an email security strategy that includes anti-spam and anti-virus technologies and processes.

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Progentís colocation center IT services are designed for companies with equipment housed at Internet Data Centers or data center co-location hosting facilities and in need of on-demand in-person help at the co-location facility as well as remote support from Microsoft and Cisco Premier experts. Progent offers a complete range of data center and IDC and co-location consulting services such as system topology analysis, Windows and UNIX server integration and support, troubleshooting for server and telecommunications networking, design and installation of non-stop systems, defining and implementing layered security defenses, firewall configuration and support, designing load balancing solutions, and creating fault tolerant server and storage cluster systems.

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Progent's Cisco CCIE-certified SIP integration experts can help organizations of any size to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-based SIP trunks and offer affordable online or onsite support to help you to move efficiently to a productive unified communications ecosystem that offers fast ROI. Progent's certified Microsoft collaboration consultants can assist you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business or Lync Server for connectivity to a SIP-based IP PSTN trunk.

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