Quick, Affordable Remote Computer Network Support for Torrance, California Small Businesses
For more than two decades, Progent has specialized in delivering world-class network support to customers who have small-business IT budgets. Progent has developed a powerful service solution that includes a streamlined, tightly connected virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial pool of engineers accredited in a broad range of IT practice areas, a Help Desk Call Center service model that promotes responsiveness and ensures follow-through, a global team of remote service professionals, on-site support dispatching for the majority of most zip codes in the United States, and a company culture committed to fixing technical problems in the shortest time and at the least cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the technical skills of your in-house network support team. This can reduce expenses and minimize technical risks for big IT initiatives such as software development, business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified consultants to assist your business to plan and execute your cloud computing strategy.
Main Products and Technologies Supported by Progent for Torrance, California Businesses
A Microsoft-certified Partner IT service firm that maintains a large group of Cisco CCIE network experts and Apple Computer certified consultants, Progent provides emergency assistance and low-cost online consulting to Torrance, CA small businesses for a broad range of computer technologies including:
Support Delivery Options Available for Torrance, California Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's model for delivering network support is based on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Service Model promotes fast support, thorough service records, reliable follow-through, and strict expense control for a range of IT support delivery options that include remote repairs, in-person support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of in-person support visits. The background of Progent's IT consultants makes it possible to handle most IT issues quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to address urgent situations and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more details about Progent's online network support expertise.
- Onsite Service
Progent offers onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote service experts to deliver small businesses the ideal combination: hands-on service technicians when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most issues. For details, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop network engineering, virtual server solutions, plus integration, customization and support for small business software such as accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and major system migrations, longer term initiatives such as business information software programming and support, relational database software development and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL to provide small and midsize businesses with greater levels of availability, security, and recoverability than is possible with the class of in-house data center that is achievable for the majority of small companies. Because Progent utilizes the same facilities that host the gear of some of the planet's biggest information technology companies, Progent can eliminate the expense of building and managing the systems required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs stay current, protection and efficiency is continually tracked, and systems are consistently archived and available for full and rapid recovery. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of availability and expandability but that is also simple for clients to transfer to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow businesses with mixed environments to benefit significantly on the costs of hardware, system support, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can handle the multi- platform and loosely standardized environments typical of smaller companies, and keeps control of the licenses in the customer's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online support to help companies of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on system protection and can help with complex security programs such as SIEM solutions to help enterprises comply with industry standards and government regulations for IT data protection and reporting.
The scope and size of Progent's consulting staff bring a powerful set of advantages to clients trying to maximize the business value of their information network within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, in the trenches of network service, executing a wide variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with proven methods for repairing actual network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits per minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many support firms impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size bills for quick repairs. An additional advantage of by-the-minute billing is that you are not tempted to permit minor issues to fester until they become major problems.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation given by each staff member to every customer. The practice of documenting and archiving support records allows more efficient service and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Small companies who utilize independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Torrance, California company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).