Professional Remote Help for Torrance, California Computer Networks from World-class Consultants
Small companies have traditionally been overlooked by major IT service organizations. Some small companies allow themselves to grow excessively dependent on freelance consultants or small consulting firms who lack the bandwidth or broad knowledge to react promptly or effectively to technical crises. Still other small businesses turn to giant support firms that employ technicians able to provide by-the-numbers solutions to common issues but who do not have the background and versatility to handle the diversity of environments and absence of standards typical of small business IT networks.
Progent's time-tested methodology for providing affordable and successful technical support to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the country. Progent has delivered online help to businesses in every state in the United States (See Progent's customer testimonials).
For mid-size and large businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house network service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives like software programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide access to accredited consultants to help your business to design and implement a sensible cloud strategy.
Main Technologies Serviced by Progent's Consultants for Businesses in Torrance, California
Progent's nationwide team of certified support professionals provides support for all aspects of information technology deployed by companies of all sizes. Technologies supported by Progent in and around Torrance include:
Support Delivery Alternatives for Torrance, California Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting, and network management. Progent's paradigm for providing computer support services is built on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Service Mechanism ensures rapid response, thorough activity documentation, consistent follow-up, and tight cost monitoring across a range of network service delivery options that include remote repairs, on-premises help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and fix hardware and software issues without the expense or time loss of in-person service visits. The background of Progent's network engineers makes it possible to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to address emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's remote network support services.
- On-site Service
Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support engineers to give small and midsize companies the optimal solution: onsite support technicians when you require them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for on-site support calls is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning how and why to register for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems. For details, see Help Desk Services.
- Consulting Services
Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, fault tolerant network design, virtualization solutions, plus integration, customization and training for business applications including financials, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office moves and major system migrations, extended projects such as management reporting application development and support, relational database software programming and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like data restoration and malware removal.
- Application Hosting
Progent can host vital applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is feasible using the class of internal data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same data centers that support the equipment of many of the world's largest IT companies, Progent can save you the cost of building and maintaining the systems needed for world-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay current, security and performance is continually tracked, and systems are consistently archived and available for full and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of availability and extensibility but that is also simple for customers to transfer to another service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is based on proven virtualization technologies that allow small businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network management while getting enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can support the mixed- platform and non- standardized networks typical of small companies, and keeps control of the software licenses in the customer's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert remote support to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of network technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on network protection and can help with advanced security projects like SIEM solutions to help companies comply with industry guidelines and government mandates for network information security and reporting.
The scope and depth of Progent's consulting staff offer a unique array of benefits to organizations trying to increase the productivity of their information system within a realistic budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, in the trenches of IT support, executing a wide range of technical tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not just expert technical skills, but also a support engineer with proven methods for fixing actual network problems quickly.
Find out more details concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates king-size invoices for fast solutions. An additional benefit of by-the-minute billing is that your company won't be inclined to allow less critical issues to fester until they become major ones.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation given by each staff member to every client. The discipline of detailing and organizing support activity allows more effective service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Small businesses who utilize freelance consultants or who employ internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
Find out additional information about Progent's knowledge transfer services.
If your Torrance, California company wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).