Consulting and Technical Support for BlackBerry Solutions
BlackBerry wireless PDAs were at one time one of the most successful products for maintaining location-independent access to email, calendars, web-based applications, and other critical business information. Progent can provide Tucson, Arizona companies support from BlackBerry-certified consultants who can assist organizations to manage existing BlackBerry deployments or transition smoothly to a modern mobile platform.
As the complexity of small company IT technology has expanded, and as the demand for world-class protection, reliability, and recoverability has grown to be the standard for businesses of any size, effective deployment and support of BlackBerry solutions has become increasingly challenging. To address areas like security, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations frequently resort to external support professionals who offer expertise in RIM BlackBerry installation and troubleshooting.
Progent offers the services of BlackBerry-certified consultants who can help small organizations to plan, administer, and repair BlackBerry environments economically and efficiently, dispensing with the requirement for an in-house BlackBerry technology specialist and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of experience, combined with Progent's efficient online support capabilities, gives small businesses an economical alternative for incorporating BlackBerry products seamlessly into their business information network.
Progent's engineers can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to track and support BlackBerry smartphones across your business, define security policies that are right for your business, customize wireless applications, and make sure that your IT network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be recovered rapidly and thoroughly.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area
Consulting and Technical Help for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated tool allows Microsoft Exchange Server, IBM Lotus Domino, or Groupwise clients to transmit and receive messages that are encrypted during wireless transit to ensure maximum data protection. BlackBerry Enterprise Server also streamlines a broad selection of crucial administrative tasks that span from smartphone setup and upgrades to wireless security and fault tolerance.
Progent's BlackBerry-certified engineers can assist you to use BlackBerry BES Server to perform basic jobs like:
- Deploy and manage applications
- Schedule smartphone, application, and policy updates
- Update BlackBerry device firmware wirelessly
- Manage user settings with BES Server's vast selection of policies
Progent's BlackBerry-premier consultants can also help your company to use BlackBerry Enterprise Server to implement key procedures not supported by the less advanced BES Server Express. These procedures include:
- Set up and manage BES Server's fault-tolerant architecture using virtual servers
- Install BlackBerry devices remotely
- Establish specialized management roles
- Monitor and analyze the overall health of your solution
How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has earned certifications from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support skills range from troubleshooting synchronization problems to architecting mobile productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective skill sets include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, editing user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified service professionals can also help your company to troubleshoot a wide range of problems concerning synchronization, handset detection, messaging consistency, web browsing, mobile connectivity, Instant Messaging, desktop application installation, and BlackBerry Desktop Redirector.
As a top innovator in delivering countrywide remote support for small business networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support costs at a minimum and, by solving issues promptly, optimizes the productivity of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, activating passwords, configuring over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.
Progent's BlackBerry-certified consultants can also show you how to operate administration software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise system and help your company to select and implement appropriate security options.
Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and delete BlackBerry device clients on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Exchange data flow, create, edit, and assign WLAN and VPN configurations, implement SNMP traps, and generate management reports based on SNMP results.
Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and document a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry include business and network requirements analysis, system design, installation planning and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery planning, and system-wide security design.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to design a wireless system that meets your IT budget and supports your business strategy. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which management approach and equipment meet your needs, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning options for software editions, processors and mass storage, network architecture, and application set up.
To maximize network protection, Progent's BlackBerry-certified consultant can help you to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security engineers to perform network-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry solution.
Call or Email Progent to Get Support from a BlackBerry-Qualified Expert
In order to get in touch with Progent about consulting help for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.