Immediate Remote Help for Tucson Arizona Information Networks
For businesses located in Tucson Arizona, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging networking issues, plus the assistance of CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.
Progent's online support engineers offer excellent leverage due to the fact that they have the practical background and have access to the advanced tools required to resolve the majority of network problems quickly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits even more with indirect costs by reducing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you owe just for the services that you actually get. Unlike typical online service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid situations where fast repairs manage to end up as big tabs. Progent's skill at handling problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized tools and proven processes which promote the maximum level of efficiency for online help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your computer system remotely without violating network security.
Progent's advanced service database system includes thorough records for all support that Progent's clients have received. Progent's staff service personnel have access to the specifics of services provided to every customer by every engineer. This database of problems and repairs is stored as a readily retrievable proprietary database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's online consulting experts are able to determine the best solutions in the least time.
Remote support offered by Progent to clients in Tucson Arizona include:
Authorized Windows Experts
Progent's Microsoft-certified online service professionals can provide computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to help you company to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration help as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and validates a person's networking skills at the expert level. CCIEs know how to deal with even the most stubborn issues associated with network planning, integration, maintenance, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad experience enables them to solve problems quickly. In common cases, less qualified consultants can struggle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system using advanced remote troubleshooting tools to provide quick, secure, and affordable analysis and repair.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in Tucson Metro Area
Progent's CCIEs offer assistance with all of Cisco's market leading selection of networking appliances. Cisco networking consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet APs planning and integration support, Cisco wireless controllers consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services that can enhance the defenses of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your company to recuperate quickly following a serious penetration. Security solutions offered by Progent cover thorough information security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to address a wide range of information technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables clients to execute major projects economically and on time. Progent's special remote engineering solutions include:
How Your Tucson Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established one, evaluating or modifying Help Desk software to meet the unique needs of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk team to deal with demanding situations such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned information technology experts gives your computer users in Tucson Arizona quick access to a dependable network service resource with substantial experience delivering phone support and online repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's intent is to fix rather than just report network issues.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides online and in-depth engineering support and training in special business application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Tucson Arizona remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so your network maintenance is proactive rather than reactive. By uncovering looming problems before they expand into downtime, automated monitoring can avoid disruptive and expensive information system failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that incorporate a mix of platforms.
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Tucson Arizona, Progent's phone-based computer support specialists can provide effective and cost-effective system help the moment your company requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost time associated with in-person support calls.
Even if your Tucson office has a regular independent consultant or employs an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to resolve sudden network crises or particularly complicated integration projects.
Details of Progent's Remote Computer Support for Tucson Arizona
Progent's online support, remote troubleshooting, network security expertise, and network management services give businesses in Tucson Arizona unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Tucson Arizona and is also ideal for networks in geographic areas that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide selection of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides online help on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum fee for online service and imposes no periodic subscription fee for support services provided during normal working hours. This saves you from paying big invoices for quick repairs.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers access to authorized specialists with experience in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support services include technology integration, MS Exchange Server consulting, system security planning, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting expertise in specific application areas. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Software Design
Apple Mac Help
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that align with the specific needs of your business.
- Advanced Remote Access Software
Secure remote access permits Progent's support professionals to observe exactly what your users see. This makes it easier to produce quick solutions to problems that might otherwise demand a costly personal visit. Effective remote access tools and experienced engineers combine to allow Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite support and automated system monitoring.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for Maximum System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained businesses whose workers require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical expertise, refined support tools, and familiarity with corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, in the trenches of network support, executing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This means that you get not just world-class technical skills, but also a consultant with proven methods for applying computer knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be forced to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Businesses who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.