Fast Online Help for Tucson Networks
For businesses in Tucson or anywhere in the state of Arizona, Progent provides remote help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's remote support experts provide excellent value because they have the practical experience and have access to the sophisticated technology needed to solve most network issues rapidly. Efficient support reduces immediate expenses since solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your company saves even more in indirect expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting know-how is especially important in environments that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.
Progent's billing model for remote support is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you pay only for the support that you receive. Unlike typical remote service companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for solving problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to communicate with your company's system remotely without compromising network security.
Progent's advanced service reporting application maintains thorough records describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of services provided to every Progent customer by every engineer. This history of problems and fixes is organized as an easily exploitable support knowledge base that allows Progent's online support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with key industry leaders such as Cisco and Microsoft open up other extensive technical support databases and permit fast response from vendors' in-house engineering staff with the result that Progent's online service experts can find the best solutions promptly.
Remote technical services offered by Progent to businesses in Tucson and throughout the state of Arizona include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support engineers can provide computer problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server application development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking professionals, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs can handle the most stubborn problems encountered in network infrastructure planning, installation, maintenance, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep expertise permits them to find solutions for problems rapidly. In common cases, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your environment using the latest remote support tools to perform quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of networking appliances. Cisco infrastructure consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless Access Points engineering support, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Qualified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to clean up quickly following a damaging breach. Security solutions offered by Progent cover thorough network security and compliance assessment using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; installing firewalls; building safe mechanisms for remote and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises resources along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for recovering services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to address a wide spectrum of information technologies such as system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Tucson Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are intended for organizations who don't have the budget to support an in-house Help Desk Call Center but who require quick communication with a dependable Help Desk with professional phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk or revamping your current organization, selecting or customizing Help Desk Call Center software products to handle the special needs of your corporation, or providing occasional online personnel to supplement your internal Call Center resources during unusually busy events such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center staff of experienced information technology experts offers your computer users in Tucson or anywhere in the state of Arizona instant contact with a large support resource with substantial experience offering phone consulting and online diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of business performance, and Progent's aim is to fix instead of merely track network problems.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group provides online advanced consulting expertise and training in specific business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Tucson, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By exposing emerging issues before they expand into crashes, system monitoring can ward off disruptive and expensive network crises. Progent can also deploy network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of OS platforms.
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Tucson or throughout the state of Arizona, Progent's phone-based computer support engineers are ready to provide professional and cost-effective IT support the instant your company has to have it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Tucson office deals with a regular independent consultant or maintains a full time IT staff that can deal with the majority of computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to solve sudden system crises or particularly challenging integration projects.
Features of Progent's Remote Computer Services for Tucson
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services give businesses in Tucson or anywhere in the state of Arizona unparalleled leverage for your support investment. Whether you require one-time phone help and remote network repair or full-time Help Desk Call Center support and system management, Progent's experts can provide your organization world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Tucson and is also ideal for customers in geographic areas of Arizona that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support tools, service databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers remote support on a by-the-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for phone help and requires no monthly retainer for services provided during normal working hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers access to on-staff specialists who have experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings consist of system integration, MS Exchange expertise, system security design, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting support for specific business applications. Help available from the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Database Administration and Application Design
Apple Mac Support
Amazon Marketplace Web Service Programming
By offering a full service centralized source for IT generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that address the specific needs of your business.
- State of the Art Online Connectivity Software
Protected online access allows Progent's service professionals to see precisely what your users see. This makes it possible to find quick solutions to issues that could otherwise require an expensive onsite visit. State-of-the-art remote connectivity software and experienced technicians together allow Progent to repair most IT issues quickly and affordably. Progent is a pioneer in online support and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Service for Maximum Network Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, in the trenches of network support, executing a broad range of technical tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just world-class technical capability, but also a support engineer with proven methods for applying computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help per minute. Consequently, you owe only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Companies who work with trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.