Fast and Affordable Remote Technical Support for Tucson Information Networks
For businesses located in Tucson or anywhere in Arizona, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the services of CISSP-certified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent value because they have the practical experience and are equipped with the advanced tools necessary to solve most network issues quickly. Efficient support reduces direct expenses because service calls require minimal billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental costs by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to typical online support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid situations where quick repairs manage to end up as major tabs. Progent's skill at dealing with technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-proven methodologies that allow the highest level of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to connect to your network remotely without violating network security.
Progent's proven customer support reporting application keeps detailed documentation for all service that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of all help delivered to every Progent client by every Progent consultant. This database of problems and fixes is stored as a conveniently exploitable internal database that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's online service specialists are able to come up with optimal solutions quickly.
Online services offered by Progent to businesses in Tucson and throughout the state of Arizona include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service experts offer network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting services, Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and indicates a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult issues associated with network design, installation, maintenance, compliance, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise allows them to fix problems quickly. In common instances, less qualified service providers can wrestle for hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment by means of advanced remote troubleshooting tools in order to provide fast, safe, and affordable analysis and remediation.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking products. Cisco technology expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs planning and integration help, Cisco wireless controllers consulting, Cisco VPN engineering services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist you to recover rapidly after a serious breach. Security support services available from Progent include: in depth network security and compliance evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; installing firewalls; building secure techniques for remote and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a wide array of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight series of outsourced network management services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Tucson Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk Call Center service options for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center staff of seasoned network consultants offers your computer users in Tucson or anywhere in the state of Arizona fast assistance from a reliable network service resource with substantial background delivering phone support and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk perception as a crucial contributor to company efficiency, and Progent's intent is to fix instead of simply report IT issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff provides phone-based professional engineering expertise and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Tucson, or anywhere in the state of Arizona, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By uncovering looming problems before they cause full-scale emergencies, system monitoring can minimize stressful and costly network breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that support a mix of OS platforms.
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Tucson or anywhere in the state of Arizona, Progent's online computer support specialists can deliver professional and affordable system help the instant your business requires it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Tucson company relies on a local freelance consultant or employs a full time IT staff that can handle the majority of network problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve sudden system crises or especially complicated integration projects.
Features of Progent's Online Network Services for Tucson
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services offer offices in Tucson or throughout the state of Arizona the greatest leverage for your IT investment. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the expense and hassle of carrying a large internal IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Tucson and is also ideal for networks in more remote regions of Arizona that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide selection of Microsoft support utilities, technical information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for online help and asks for no ongoing subscription fee for support services delivered during normal business hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of authorized professionals with experience in planning, deploying, and managing networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core support services include system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting support in specific application areas. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Development
MySQL DBA Services and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized source for network generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that align with the specific requirements of your business.
- State of the Art Online Connectivity Software
Protected online connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to find fast solutions to problems that could otherwise demand an expensive personal visit. Sophisticated remote access tools and experienced engineers together enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network monitoring.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Support for High System Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose workers require instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical background, refined remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the front lines of IT support, performing a broad variety of technical projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This means that you get not only world-class technical help, but also a support engineer with field-tested approaches for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.