Immediate Online Troubleshooting for Tucson Information Networks
For businesses located in Tucson or anywhere in the state of Arizona, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts offer exceptional value because they have the real-world background and are equipped with the advanced technology required to resolve most network issues rapidly. Efficient support lowers direct costs since service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and associated costs stemming from business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote technical support expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are billed just for the support that you receive. In contrast to typical online service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing avoid scenarios where fast repairs somehow turn into big invoices. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and proven processes that ensure the highest degree of efficiency for online consulting and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your environment without violating network security.
Progent's powerful customer support reporting system includes detailed documentation describing all support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of all help provided to every customer by every consultant. This archive of anomalies and resolutions is structured as an easily searchable internal database that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft make available additional extensive technical databases and permit fast response from vendors' internal support staff so Progent's remote service specialists can find optimal solutions quickly.
Remote support services provided by Progent to clients in Tucson and throughout the state of Arizona include:
Certified Windows Experts
Progent's Microsoft-certified remote service engineers can deliver computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server design,
Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop support services to help you business to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network engineers, and certifies a consultant's network technology skills at the master level. Cisco-qualified CCIEs know how to handle the most stubborn issues encountered in network design, integration, maintenance, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs provide excellent value because their deep expertise allows them to resolve problems rapidly. In common cases, less seasoned engineers can struggle for hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system via sophisticated on-line troubleshooting tools to perform fast, safe, and affordable analysis and repair.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area
Progent's CCIEs offer assistance with all of Cisco's top-selling selection of networking products. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Access Points deployment support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Qualified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to clean up quickly following a damaging breach. Security solutions available from Progent cover in depth data security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; installing firewalls; designing safe techniques for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide spectrum of information technologies including network infrastructure, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux solutions. Progent's team-oriented approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help diagnosing problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced technology used by many of the industry's leading corporations. The ProSight series of network management outsourcing services addresses all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Tucson Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are a convenient solution for businesses who lack the resources to assemble and manage an internal Call Center but who want quick communication with a reliable Call Center with proficient telephone support plus the ability to escalate complex trouble tickets to high-level consultants.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk or improving your established organization, selecting or enhancing Help Desk Call Center application software to meet the unique demands of your company, or providing temporary online personnel to reinforce your existing Call Center group to deal with high-demand events such as software transitions, major updates, or installing new business software.
Progent's Call Center team of veteran network consultants gives your clients in Tucson or anywhere in the state of Arizona immediate contact with an efficient technical support resource with years of experience providing phone consulting and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center the reputation as a crucial contributor to business success, and Progent's aim is to resolve instead of simply annotate technical problems.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts staff offers phone-based professional engineering expertise and training in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, programming, and training services, see Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Tucson, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your IT maintenance is proactive and automated. By uncovering possible trouble spots before they cause crashes, automated monitoring can head off inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support multiple OS platforms.
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Tucson or anywhere in the state of Arizona, Progent's online computer support engineers are ready to deliver professional and economical IT support whenever your business has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Tucson business relies on a local independent consultant or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to fix sudden network emergencies or particularly complex integration projects.
Features of Progent's Remote Network Services for Tucson
Progent's online help, Internet-based troubleshooting, network security consulting, and system management services offer businesses in Tucson or anywhere in the state of Arizona the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Tucson and is also ideal for networks in more remote regions of Arizona that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support tools, technical information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent requires no minimum fee for phone help and imposes no monthly subscription fee for support services delivered during normal working hours. This saves you from paying big invoices for routine repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists who have experience in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic support offerings include technology integration, MS Exchange expertise, network security planning, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting expertise in critical business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Application Design
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that fit the specific requirements of your company.
- Advanced Remote Access Tools
Secure remote connectivity permits Progent's service professionals to see precisely what your customers see. This makes it possible to find quick fixes to problems that might otherwise require a costly personal visit. Sophisticated online access tools and expert engineers together allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For offices with vital applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained offices whose clients need immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, fine tuned support software, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the forefront of IT support, performing a wide variety of technical tasks for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying computer knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be tempted to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each staff member to every client. The discipline of documenting and archiving service activity results in more effective service and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide 24x7 network tracking services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.