Fast Remote Troubleshooting for Tucson Information Networks
Fast Remote Consulting for Tucson SystemsFor organizations located in Tucson or anywhere in the state of Arizona, Progent offers online help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts offer excellent leverage because they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of network issues rapidly. Efficient support reduces immediate costs since service calls require minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support experience is especially important in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing avoid situations where fast solutions somehow turn into major tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized tools and field-proven processes which permit the maximum degree of effectiveness for online help and repair for information networks of any size. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to interface to your company's system remotely without violating corporate security.

Progent's proven technical support database system stores extensive records of all support that Progent's clients have been provided. Progent's team service personnel have access to the history of services rendered to every Progent customer by any Progent consultant. This database of problems and responses is stored as a readily retrievable support knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's remote service specialists are able to come up with the most efficient resolutions in the least time.

Remote technical support services offered by Progent to companies in Tucson and throughout the state of Arizona include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who don't have the budget to assemble and manage an in-house Call Center but who require fast access to an efficient Help Desk Call Center with proficient telephone support as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting services can assist you in building an efficient new Call Center or revamping your established one, selecting or enhancing Call Center application software to meet the particular demands of your business, or providing temporary online staff to work with your existing Help Desk resources to handle high-demand situations like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk staff of seasoned information technology consultants offers your workers in Tucson or anywhere in the state of Arizona immediate assistance from a dependable technical support resource with extensive experience offering telephone-based consulting and remote troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a key enabler of company efficiency, and Progent's target is to fix instead of just annotate network problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group offers phone-based professional consulting expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Tucson, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By uncovering emerging trouble spots before they expand into downtime, system monitoring can avoid inconvenient and expensive service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a mix of operating systems.
How Your Tucson Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Tucson or throughout the state of Arizona, Progent's phone-based computer support engineers can deliver professional and economical system support the instant your company requires it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Tucson office deals with a local freelance consultant or employs a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the time or the expertise to handle unexpected network crises or particularly complex integration problems.

Advantages of Progent's Network Help for Offices in Tucson
Progent's online support services allow your Tucson organization to enjoy the benefits of on-call, world-class network support without the expense of managing an in-house IT staff. Your information system will derive greater business worth by being increasingly available, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most businesses in Tucson or anywhere in Arizona, local network service resources, whether made up of outside consultants or an in-house maintenance staff, can resolve typical technical problems. On the other hand, major troubles can occur when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite support people. In these instances, Progent's on-call support specialists provide an easy, fast, and budget-friendly solution to supplement your local help and to transfer useful knowledge to increase your capability to handle downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller organizations often rely on individual freelance service providers. While freelance consultants have less internal costs than larger support companies and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with critical software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service expertise to make sure your IT system remains up and running.

  • Create a Solid Basis for Smooth Growth
    Organizations often start with an information architecture created on a shoestring budget. Without a proper infrastructure, band-aid repairs can get piled on top of a weak foundation. When a company grows, stability and scalability problems can hinder the success of the organization. Such poorly built systems require proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure that can offer the stable foundation to meet vital business demands and facilitate future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller offices require advice and technical education to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and enhancing efficiency. They hardly need a computer consultant who is attempting to sell a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a predetermined product instead of the true needs of a client. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, refined support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, in the trenches of IT support, executing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical capability, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has little competition. Businesses who work with familiar freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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