Immediate Online Technical Support for Tucson Computer Networks
For organizations located in Tucson or anywhere in the state of Arizona, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated tools needed to resolve most network problems rapidly. This reduces direct costs since service calls accumulate fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding network downtime and associated costs due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support expertise is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's pricing model for online help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many online support companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast solutions somehow turn into big tabs. Progent's penchant for solving technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized tools and field-tested methodologies which promote the maximum degree of efficiency for remote help and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's online support team to connect to your computer system without violating corporate security.
Progent's proven technical support database system stores extensive histories describing the support that Progent's clients have been provided. Progent's authorized consultants have access to the details of support provided to each customer by every consultant. This database of trouble tickets and repairs is organized as a readily exploitable support knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available additional massive technical support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists can find the most efficient resolutions promptly.
Online technical support services provided by Progent to companies in Tucson and anywhere in the state of Arizona include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service professionals offer network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 design, SharePoint Server 2016 migration consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to help your company to install, integrate, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs can resolve even the most challenging problems surrounding network infrastructure design, installation, maintenance, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to find solutions for problems rapidly. In common instances, less experienced engineers can wrestle for many hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system using the latest on-line troubleshooting technology to perform fast, safe, and economical analysis and remediation.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading selection of connectivity devices. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless APs deployment support, Cisco wireless controllers integration consulting, Cisco VPN Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security services that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to recuperate quickly after a damaging penetration. Security consulting services available from Progent include: in depth network security and compliance analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad spectrum of computer technologies such as network architecture, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows customers to execute major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Tucson Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want quick access to an efficient Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is designed for larger companies and serves as a transparent supplement to your established Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation alternative for the most difficult technical problems, or be available in overflow situations when your other support engineers are too busy.
Progent's Call Center team of experienced information technology experts gives your clients in Tucson or anywhere in the state of Arizona fast assistance from a large support group with extensive background providing telephone-based help and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a solid driver of business productivity, and Progent's aim is to solve rather than just report IT problems.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team provides online professional engineering expertise and education in specific business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom development, and education services, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Tucson, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they grow into downtime, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a combination of platforms.
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Tucson or throughout the state of Arizona, Progent's phone-based computer support specialists can deliver professional and economical IT help the moment your business needs it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve computer problems quickly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Tucson business deals with a regular freelance support technician or maintains a full time IT staff that know how to handle common computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to deal with sudden system crises or especially tough integration problems.
Details of Progent's Remote Computer Services for Tucson
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give businesses in Tucson or anywhere in the state of Arizona unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your company world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Tucson and is also ideal for networks in geographic areas of Arizona that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Billing to Minimize Costs
Progent offers online help on a per-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for phone support and imposes no ongoing retainer for services provided during regular business hours. This saves you from facing big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals with experience in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting services include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting expertise for specific application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Application Development
MySQL Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop resource for network generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that fit the unique needs of your business.
- Sophisticated Online Connectivity Tools
Protected remote access allows Progent's service professionals to see precisely what your customers see. This makes it possible to find quick fixes to problems that could otherwise require a costly onsite visit. Effective remote connectivity tools and expert technicians together enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Availability
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose clients require immediate access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Servers
Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each consultant to each customer. The discipline of detailing and organizing service records allows more effective service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.