Fast Remote Technical Support for Tucson Computer Systems
Fast Phone Consulting for Tucson NetworksFor organizations located in Tucson or anywhere in Arizona, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced technology necessary to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions use up fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental costs by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you receive. Unlike many online service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where quick fixes manage to turn into big invoices. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized technologies and field-tested methodologies that ensure the highest level of efficiency for remote help and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to link to your company's computer system remotely without breaching network security.

Progent's proven customer support reporting application includes extensive histories describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of all help delivered to each client by any Progent engineer. This history of trouble tickets and responses is structured as a readily exploitable internal database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit fast access to vendors' internal product engineers with the result that Progent's online service experts can come up with the most efficient resolutions promptly.

Remote technical support services provided by Progent to companies in Tucson and throughout the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology used by many of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all critical areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk or enhancing your established organization, selecting or enhancing Call Center software products to meet the special requirements of your corporation, or adding temporary online staff to reinforce your in-house Call Center team to handle high-demand events like software transitions, major updates, or installing new applications.

    Progent's Call Center team of experienced network experts provides your workers in Tucson or anywhere in the state of Arizona fast contact with a large support group with extensive experience delivering telephone-based help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center the reputation as a significant enabler of company performance, and Progent's policy is to solve instead of simply record IT issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides phone-based advanced engineering support and education in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Tucson, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting looming issues before they result in full-scale emergencies, remote monitoring can head off stressful and costly network breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on multiple platforms.
How Your Tucson Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Tucson or throughout the state of Arizona, Progent's phone-based computer support specialists are ready to deliver effective and economical system help the instant your organization requires it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Tucson business deals with a regular freelance consultant or maintains an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to fix sudden network crises or especially complicated integration problems.

Details of Progent's Online Computer Services for Tucson
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services give offices in Tucson or throughout the state of Arizona the greatest leverage for your IT budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk services and network management, Progent's experts can deliver your company world class network support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.


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Progent provides national remote phone support and consulting services for companies who run environments based on versions of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Remote technical support provides optimum leverage for your IT budget by preserving client efficiency and limiting the hours charged for computer analysis and repair. Advanced remote access technology and skilled service specialists and engineers allow Progent to handle the majority of IT problems without squandering time and expense by going to your location. In most of cases your network problems can be dealt with over the phone or via a mix of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP premier security professionals to help with the toughest network problems.

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Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Medium-size companies who work with familiar independent consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.

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Progent offers small and medium size businesses expert consulting for Intrusion Protection products and IPsec VPN solutions from major firewall and VPN security companies including Check Point Software, Juniper, and Symantec. Progent can show you how to create a detailed security strategy and select the right products from a variety of vendors to achieve your security objectives while staying within your spending restraints.

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ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information.

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Progent's CCIE-certified network infrastructure experts can assist you to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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Progent offers live online training for a range of desktop apps and operating systems such as Microsoft Office Excel, Word, PowerPoint and Project plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Online training offers the advantages of conventional physical classroom seminars, such as instant communication between students and teachers, but avoids the costs of travel and the hassle of trying to synchronize the schedules of multiple workers. Offered to individuals or groups of all sizes, Progent's live online instruction allows the instructor to conduct the seminar from a remote office while the students can be dispersed throughout an office or across the the U.S. Live online learning supports proven learning tools such as broadcast white boards, electronic hand-raising, and shared desktops. Classes can be short and personalized to specific topics or longer in time and broader in scope.

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Progent's Microsoft authorized experts offer three ways to help mid-size and large organizations develop a cost-effective and successful internal Computer Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process analysis and improvement, executive reporting, education of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Support Services help businesses analyze the numerous top level Help Desk software packages available and determine what products may be too expensive, lack critical capabilities, or align poorly with your organization's business goals. Progent also offers temporary staffing for organizations who need to reinforce their internal Help Desk team for occasional projects or to substitute for absent or indisposed workers.

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Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.

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The knowledge and experience of Progent's certified Windows Server consultants, with an average of over 11 years of work in Microsoft integration, assures you success in identifying the version and set up of Windows 2003 Server that aligns most closely with your business goals. Progent can also help you with designing, deploying, administering and supporting powerful information technology solutions based on Windows Server, and can assist your migration from Windows 2000 or Microsoft Windows NT.

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Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad variety of online support services to assist you to plan, program, test, deploy, administer, and debug business applications based on any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to move your current Excel applications to the newest versions of Excel, support Excel on Apple iOS-based iPhones and iPads and Android phones and tablets, and resolve compatibility issues between various releases of Office Excel. Progent can provide on-demand support to organizations looking for a fast fix to a stubborn problem associated with Office Excel and Progent also offers comprehensive project management support for migrating or creating mission-critical application software built on Office Excel. Progent's cost-effective webinar training for Excel can be custom tailored to meet the special requirements of individual users or teams.

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Cisco CCIE Online Information Technology Consulting Company

Progent offers rapid remote access to Cisco CCIE network infrastructure experts. Progent's CCIE consultants can connect to your environment using advanced remote support tools to provide quick and affordable troubleshooting and remediation of urgent network problems.

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