Fast Remote Technical Support for Tucson Computer Systems
For organizations located in Tucson or anywhere in Arizona, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.
Progent's online support engineers provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced technology necessary to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions use up fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental costs by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you receive. Unlike many online service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where quick fixes manage to turn into big invoices. Progent's penchant for dealing with problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized technologies and field-tested methodologies that ensure the highest level of efficiency for remote help and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to link to your company's computer system remotely without breaching network security.
Progent's proven customer support reporting application includes extensive histories describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of all help delivered to each client by any Progent engineer. This history of trouble tickets and responses is structured as a readily exploitable internal database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit fast access to vendors' internal product engineers with the result that Progent's online service experts can come up with the most efficient resolutions promptly.
Remote technical support services provided by Progent to companies in Tucson and throughout the state of Arizona include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers offer computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business planning and deployment support, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to help you business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking professionals, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to resolve the most challenging challenges surrounding network planning, deployment, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or locating program patches. CCIEs provide exceptional value since their broad experience enables them to resolve problems quickly. In common instances, less qualified consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system by means of advanced remote support tools in order to perform fast, safe, and economical analysis and remediation.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking appliances. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Aironet APs deployment expertise, Cisco WiFi controllers integration consulting, Cisco VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services that can enhance the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to clean up rapidly following a serious breach. Security solutions available from Progent include: in depth network security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine local resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to cover a wide array of information technologies such as network architecture, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology used by many of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all critical areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Tucson Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk or enhancing your established organization, selecting or enhancing Call Center software products to meet the special requirements of your corporation, or adding temporary online staff to reinforce your in-house Call Center team to handle high-demand events like software transitions, major updates, or installing new applications.
Progent's Call Center team of experienced network experts provides your workers in Tucson or anywhere in the state of Arizona fast contact with a large support group with extensive experience delivering telephone-based help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center the reputation as a significant enabler of company performance, and Progent's policy is to solve instead of simply record IT issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group provides phone-based advanced engineering support and education in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Tucson, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting looming issues before they result in full-scale emergencies, remote monitoring can head off stressful and costly network breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on multiple platforms.
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Tucson or throughout the state of Arizona, Progent's phone-based computer support specialists are ready to deliver effective and economical system help the instant your organization requires it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Tucson business deals with a regular freelance consultant or maintains an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to fix sudden network crises or especially complicated integration problems.
Details of Progent's Online Computer Services for Tucson
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services give offices in Tucson or throughout the state of Arizona the greatest leverage for your IT budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk services and network management, Progent's experts can deliver your company world class network support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Tucson and is also ideal for customers in geographic areas of Arizona that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a per-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for online help and imposes no ongoing retainer for services provided during normal business hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide help from authorized specialists who have experience in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core support offerings consist of technology integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting expertise in critical business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management Support and Application Development
MySQL Database Administration and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By offering a full service centralized resource for IT generalists and specialists, Progent can deliver fast, affordable, and thorough IT solutions that match the special requirements of your business.
- Sophisticated Online Connectivity Tools
Secure online access allows Progent's support professionals to observe precisely what your users see. This makes it easier to find quick solutions to issues that could otherwise require a costly onsite visit. Effective online access tools and expert engineers together allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Support for High System Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose workers need instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you pay only for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces little competition. Businesses who utilize trusted independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.