For small companies located in Tucson or anywhere in Arizona, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online support services offer exceptional value because they are equipped with the practical background and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions require fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating system outages and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online support firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid scenarios where quick solutions somehow turn into major invoices. Progent's skill at solving technical issues efficiently results in your company saving money.
Progent's Online Support Technologies
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that allow the highest degree of effectiveness for online technical support and repair for small and midsize company information networks. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to access your system without breaching corporate security.
Progent's powerful customer support reporting system stores extensive records of all support that Progent's customers have received. Progent's authorized engineers have access to the details of assistance provided to every Progent customer by every Progent consultant. This archive of anomalies and repairs is organized as an easily searchable internal knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other extensive support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can arrive at the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Tucson or anywhere in Arizona or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's online network support engineers offer advanced credentials in a comprehensive set of technologies. This broad range of IT skills allows Progent's consultants to handle virtually any emergency likely to occur in a small company information system. Credentials awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to companies with multi-platform networks, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support Offered by Progent to customers in Tucson and throughout the state of Arizona include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology such as network infrastructure, messaging systems, network and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to current MS Windows or Linux solutions. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs can deal with even the most difficult issues encountered in network design, installation, management, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or locating software patches. Cisco CCIEs offer excellent cost-effectiveness since their depth of experience allows them to find solutions for the most complex problems rapidly. In typical cases, less seasoned consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs available to help small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can receive timely assistance for severe network problems that are crippling worker efficiency but are not within the comfort zone of your regular computer support resources. Progent's CCIE consultants can communicate with your computer system using sophisticated remote support tools to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-premier online support engineers can provide network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of online desktop support services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of security services that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist you to recuperate rapidly following a damaging penetration. Security solutions available from Progent include: thorough security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm attacks; installing firewalls; designing secure mechanisms for remote and mobile access; securing your email system from spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of seasoned remote consulting experts for special projects that small businesses often request. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Tucson Company Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Call Center support programs for small and midsize organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are a convenient solution for small organizations who lack the budget to assemble and manage an internal Call Center but who want quick response from a reliable Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in building an effective new Help Desk or enhancing your existing organization, selecting or enhancing Call Center application software to handle the particular requirements of your company, or providing occasional phone support staff to supplement your in-house Call Center team during high-demand situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of veteran network professionals gives your customers in Tucson or anywhere in the state of Arizona quick contact with a large support resource with extensive experience delivering telephone-based support and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a key enabler of business performance, and Progent's target is to solve instead of merely track IT problems.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides online and in-depth engineering support and education in specific business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and Excel. To find out additional information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can promote the imaginative aspect of Mac systems by delivering phone-based consulting support and training in graphics, audio, and video. Progent's support professionals can provide help in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio or video or establishing an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Tucson, or anywhere in the state of Arizona, online computer system monitoring support centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your network support is proactive rather than reactive. By detecting looming problems before they evolve into network outages, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that support a variety of operating systems.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area