Immediate Phone Technical Support for Tucson UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Tucson or anywhere in the state of Arizona, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.

Progent's remote technical support services represent excellent value due to the fact that they are equipped with the practical experience and the sophisticated technology to solve most network problems quickly. This lowers immediate expenses since solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding system outages and related losses stemming from business disruption, upset clients, idle workers, and de-focused executives.

Progent's billing policy for online support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. Unlike many online support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick fixes manage to turn into substantial invoices. Progent's penchant for handling technical issues efficiently translates into your business conserving money.

Progent's Online Support Tools
Over time, Progent has refined a collection of customized tools and field-proven methodologies that allow the maximum level of effectiveness for online engineering help and repair for small and midsize company information systems. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your company's system without breaching corporate security.

Progent's powerful customer support reporting application stores comprehensive histories for all support that Progent's clients have received. Progent's team engineers have access to the history of assistance rendered to every customer by any Progent engineer. This database of issues and responses is organized as a quickly accessible support database that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft permit access to other massive technical support databases and permit fast access to vendors' internal support staff so Progent's remote consulting experts can find optimal resolutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Tucson or anywhere in Arizona or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's remote consulting experts offer certified skills in a comprehensive array of products and technologies. This breadth of capability permits Progent's consultants to address virtually any crisis that may take place in a small business network. Credentials held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.

To support businesses with mixed-platform networks, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical services Offered by Progent to small businesses in Tucson and anywhere in the state of Arizona include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux platforms for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco CCIE Consultants for Tucson, ArizonaThe Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs can deal with the most intractable issues associated with network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide excellent value since their depth of expertise allows them to resolve the most intractable problems rapidly. In common cases, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few consulting firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can get urgent support for complex network issues that are lowering business efficiency but are beyond the scope of your regular computer support group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your network via sophisticated on-line troubleshooting technology in order to provide fast, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

  • Authorized MS Windows Experts
    MS Windows Experts for Tucson, ArizonaProgent's Microsoft-expert online service engineers can provide network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 Server integration, MS Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint Server 2019 design and deployment, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full array of remote PC desktop consulting and support services including Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Premier Network Security Consultants for Tucson, ArizonaProgent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security services that can strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recover quickly after a damaging penetration. Security consulting services offered by Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile access; guarding your email system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support services to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine local IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special projects that small companies frequently request. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on time. Progent's special remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small businesses who lack the budget to support an in-house Help Desk Call Center but who require quick access to an effective Help Desk with professional telephone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk Call Center or improving your established one, identifying or modifying Help Desk Call Center software to meet the unique needs of your corporation, or providing occasional phone support personnel to reinforce your in-house Call Center group to deal with unusually busy scenarios like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your workers in Tucson or anywhere in the state of Arizona quick assistance from an effective network service group with years of background providing telephone-based help and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a solid contributor to company productivity, and Progent's goal is to solve instead of merely annotate network issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team provides phone-based professional engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. To read more on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac consultants can nurture the creative components of Apple Mac computing by providing phone-based help services and education in imaging, sound, and video. Progent's support professionals offer help in a range of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio or video or integrating an audio/video post production facility.

    Remote Network Monitoring Support
    Progent can provide companies in Tucson, or anywhere in the state of Arizona, online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering looming problems before they result in network outages, system monitoring can head off inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a mix of OS platforms.

How Your Tucson Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.

Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.

Onsite IT Consulting
Progent locations in Tucson Metro Area

City Address Phone Link
Tucson 5151 E Broadway, Suite 1600
Tucson, AZ 85711
520-448-0599 Tucson Network Support Services

An index of content::

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    If your organization does not require emergency remote support but you think you will require technical services with your information system in the near future, you can save time and money and ensure that the appropriate expertise will be ready when you need it by getting in touch with a Progent sales specialist and signing up as a customer. For details, phone 800-993-9400 or email

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    Microsoft Small Business Server is a low-cost collection of server products that provides the foundation for a feature-rich but manageable IT network. The inter-connectivity demands of the Microsoft .NET functions bundled with Small Business Server calls for an IT expert with real-world background and broad knowledge in planning and implementing cohesive end-to-end business technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This expertise assures you success in deploying, managing, and troubleshooting IT environments powered by the SBS suite of servers and applications.

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    Small Business Small Business IT Outsourcing Firms

    Progent delivers the help of Microsoft and Cisco-Certified IT consulting experts to show clients affordable alternatives to help organizations maximize the benefits of Microsoft and Cisco products. For networks that span from remote offices to nationwide corporations, Progent's network engineers can help you improve your network's e-mail architecture, protection, reliability, performance, and network management.

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    Small Office Network On-site Support

    If you have a small business network with 10 to 50 desktop users, Progent's network outsourcing services save your business from over-reliance on an individual freelance consultant while giving you affordable and dependable access to high-quality network expertise. By delivering IT consulting help when you need it, offering specialized knowledge for critical applications, offering unique services such as automated network monitoring, and billing only for services you use, Progent offers you an economical solution for optimizing the profitability of your small office network. Progent is the intelligent way for small organizations to build and maintain a robust and secure information network and to benefit from fast access to the skilled consulting typically restricted to businesses who are able to afford a sizeable in-house IT organization.

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  • Meraki MR72 Access Point Specialists
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    Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, set up, manage and debug Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco appliances for unified management.

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    Progent's Meraki Wi-Fi AP experts offer online and onsite support to assist businesses of all sizes to design, install, maintain, expand or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to set up and support Meraki-based Wi-Fi infrastructure for sites that can range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology including switches, routers and ASA firewalls to build a seamless network infrastructure that delivers identical connectivity, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients regardless of their mobility or computing device.

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    Remote 64-bit Server Support and Help

    Progentís Microsoft-expert consultants can assist your organization to update your workstations from 32 to 64 bits. Progent can help your company to understand the costs and advantages of migrating to 64-bit desktop processing, plan an efficient upgrade strategy that minimizes operational interruptions, and deliver inexpensive, expert remote support to aid you to configure 64-bit PC desktop operating systems and applications on your current hardware.

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    Progent can provide one-on-one education designed for individuals who wish to expand their understanding of the Apple macOS and OS X platform, Mac hardware, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one webinar classes for macOS and Mac OS X application software.

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    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data.

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    Cisco has designed an extensive array of routers including appliances designed to deliver the security, performance, and availability required by organizations ranging from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and network uptime. Progent can show you how to select and configure Cisco routers to build a reliable foundation for your network and to make it economical to expand as you add new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, such as the Cisco 800 family of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Series Routers.

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    Progentís Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that utilizes web technology for efficiently connecting people, teams and information. Microsoft SharePoint Server offers a central spot for your workers or clients to access, manage, share and manipulate relevant information, files, and software and to communicate with other people. SharePoint allows faster and more intelligent decisions, more effective access across groups and more streamlined business processes. Windows SharePoint Services join workers, customers, workgroups and projects with the data theyíve created in a manner that makes data easy to find, download and re-use. Progent's SharePoint consultants can assist your organization to manage your existing SharePoint solution or upgrade to the latest release of SharePoint.

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    Remote continuous network monitoring, proactive alarms, and periodic reports are vital to maintaining the health of your network and eliminating preventable and costly downtime. Remote Monitoring and Management solutions have progressed so far that companies of all sizes can get a degree of protection that was once limited to large enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions available as economical services created to assist you to detect and resolve a most network problems before they can disrupt your business.

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    Progent is looking for a variety of full-time workers including motivated Microsoft Certified Systems Engineers; network experts who have Cisco CCNP or CCIE certification; and specialists in fault-tolerant network architecture with experience in mobile access, wireless networking, high-availability environments, business continuity planning, data protection, and virtual servers. Progent is also looking for workstation support technicians, off-site service professionals, and CISSP or CISM accredited security professionals. We are also hiring experienced managers able to perform efficiently in Progent's dynamic, virtual office environment. Progent works with freelance professionals with in-depth knowledge and field experience in high-demand IT topics beyond our main technical concentration. Our Experts Group employs contractors who can provide advice and development support for mission-critical applications such as MRP, Enterprise Resource Planning, or Customer Relationship Management; have in-depth expertise with non-Microsoft platforms such as Linux, Apple OS, or Solaris, or offer expert skills in areas such as telecommunications, web development, EDI, web commerce, or dbm programming. Independent consultants certified by us cooperate with our staff professionals to provide comprehensive solutions for small and midsize company networks.

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    Progent's pricing policy is to charge for online support and on-site help by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity avoids big invoices for quick repairs so you will not be tempted to allow less critical problems to fester.

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    Progentís Co-managed Help Desk service makes it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top shared PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.

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    Progent can assist your business in all phases of your upgrade to Microsoft Exchange 2016 including designing high availability system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; specifying storage requirements for your VMs, mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.

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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the fast development of cutting-edge enterprise-class programs that can provide your business a significant competitive advantage. SQL Server features core support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in designing, installing and managing Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET environment.

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    Progent can assist small and medium-size organizations to configure and troubleshoot conferencing solutions to enable their at-home employees to collaborate productively with colleagues and clients.

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    If your company computer system combines UNIX, Linux or Sun Solaris platforms with Windows, Progent can show you how to incorporate your IT resources into a unified environment that allows all your OS platforms to coexist for easy management, transparent information exchange, high reliability, superior performance, and strong security. Progent's UNIX and Microsoft Windows coexistence assistance offerings feature IT infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online network help and troubleshooting, on-site technical support, and Help Desk Call Center support.

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    Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and repair a system-wide migration to 64-bit server and desktop operating systems and business applications. Progent can help you pilot your 64-bit environment to make sure it supports all of the important 32-bit applications that you want to keep plus the new 64-bit versions of applications you wish to install.

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