For small companies in Tucson or anywhere in the state of Arizona, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's remote technical support services represent excellent value because they have the practical experience and the sophisticated tools to resolve the majority of information system issues quickly. Efficient support lowers direct costs since solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves even more in incidental expenses by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the services that you receive. Unlike many remote service organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with scenarios where fast repairs somehow turn into major bills. Progent's penchant for handling problems efficiently translates into your company spending less money.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies which ensure the maximum degree of effectiveness for remote help and troubleshooting for small company information systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's online support team to connect to your company's computer system without violating network security.
Progent's highly evolved service reporting system stores comprehensive histories for all support that Progent's customers have been provided. Progent's staff consultants have access to the history of services delivered to each customer by any Progent engineer. This history of problems and resolutions is structured as a conveniently retrievable proprietary database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick access to vendors' in-house support staff so Progent's online consulting experts can find the best solutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Tucson or anywhere in Arizona or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's phone-based support professionals possess credentials in a comprehensive array of disciplines. This broad scope of capability permits Progent's engineers to resolve virtually any emergency likely to occur in a small company network. Certificates earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Associate.
To support clients with mixed-platform environments, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services provided by Progent to companies in Tucson and anywhere in the state of Arizona include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a wide range of computer technology including system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified administration, and migration from older applications to the latest MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency remote help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and indicates a person's network technology knowledge at the master level. CCIEs know how to handle even the most stubborn problems associated with network design, integration, administration, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying program updates. CCIEs are an exceptional value because their depth of experience allows them to fix even the most difficult problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers quick phone contact with a CCIE so your company can receive timely support for complex network infrastructure problems that are hurting worker productivity but are outside the experience of your local IT service personnel. Progent's Cisco CCIE engineers can communicate with your network via state-of-the-art remote support technology in order to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 design,
Skype for Business Server migration support, Lync Server management and Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online PC desktop support including Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or help your company to recover quickly following a serious penetration. Security solutions offered by Progent cover comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; configuring firewalls; building secure mechanisms for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting experts for special projects that small companies frequently request. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Tucson Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for small businesses who don't have the money or time to assemble and manage an internal Help Desk but who need fast access to an efficient Call Center with professional telephone support as well as the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk is designed for larger companies and serves as a seamless supplement to your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as an escalation resource to handle the toughest technical challenges, or be ready in those instances when your other service providers are overwhelmed.
Progent's Help Desk consulting support can support you in building an efficient new Help Desk or enhancing your current organization, identifying or modifying Help Desk application software to meet the particular requirements of your business, or providing occasional phone support staff to reinforce your existing Call Center group to handle demanding scenarios such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of veteran network experts provides your customers in Tucson or anywhere in the state of Arizona immediate communication with a dependable network service resource with extensive background delivering telephone-based support and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a solid contributor to company performance, and Progent's intent is to resolve and not simply record IT issues.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team can supply online advanced engineering support and training in specific application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft applications including CRM, Project, Microsoft Word, and MS Office Excel. To read more concerning Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the creative components of Mac systems by providing remote consulting services and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio/video or establishing an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Tucson, or anywhere in the state of Arizona, remote network monitoring services based on MS Operations Manager network monitoring, enhanced by Progent to suit your environment so your computer support is proactive rather than reactive. By anticipating emerging problems before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and expensive information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a variety of operating systems.
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area