For small and midsize businesses in Tucson or anywhere in the state of Arizona, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to resolve most information system issues rapidly. Efficient support reduces direct expenses since service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves even more in indirect costs by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing model for remote support is structured to get the most out of your network support investment. Progent bills per minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent situations where fast repairs somehow turn into big invoices. Progent's skill at disposing of problems quickly results in your company saving money.
Progent's Online Support Technologies
Over the years, Progent has refined an array of optimized technologies and field-tested methodologies that allow the maximum degree of effectiveness for online help and troubleshooting for small company information networks. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's Technical Response Center to interface to your company's computer system remotely without breaching system security.
Progent's advanced customer support database system includes extensive records for the support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of assistance delivered to every Progent client by any Progent engineer. This archive of anomalies and resolutions is organized as a conveniently accessible support database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available other extensive technical support databases and allow quick access to vendors' internal engineering staff with the result that Progent's online service experts can determine the most efficient resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone support in Tucson or anywhere in Arizona or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's remote network support experts possess certified skills in a comprehensive array of disciplines. This broad range of IT skills enables Progent's consultants to manage virtually any emergency that may crop up in a small or midsize business information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to clients with multi-operating system networks, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services Offered by Progent to companies in Tucson and throughout the state of Arizona include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of computer technology such as network infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and easy management, and transitioning from older applications to the latest MS Windows or Linux environments. Progent's group-oriented approach to resolving network problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help for troubleshooting anomalies within UNIX/Linux systems powered by popular variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and validates a person's technical knowledge at the master level. CCIEs know how to deal with even the most stubborn challenges occurring in network infrastructure design, integration, maintenance, protection, and repair. CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program patches. CCIEs represent an excellent cost-effectiveness since their depth of expertise enables them to solve the most complex problems rapidly. In common cases, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can receive immediate help for complex network infrastructure problems that are crippling worker efficiency but are not within the experience of your ordinary IT support resources. Progent's CCIE support experts can interface to your network via state-of-the-art on-line support technology to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling family of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-certified online support engineers can provide computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration support,
SharePoint 2019 design and deployment,
Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of remote PC desktop support such as Windows 7 migration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISSP and ISSAP network security engineers can provide a range of security solutions to bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recuperate quickly after a damaging breach. Security services offered by Progent include: thorough security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; designing safe architectures for off-site and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for special projects that small businesses frequently need. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows customers to execute critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Tucson Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center services are well suited for small businesses who lack the budget to support an in-house Help Desk but who require quick communication with a dependable Call Center with professional phone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk consulting support can guide you in building an efficient new Help Desk or enhancing your existing organization, identifying or modifying Call Center software products to meet the special needs of your business, or adding temporary online personnel to work with your existing Help Desk Call Center resources during demanding scenarios such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of experienced network experts provides your clients in Tucson or anywhere in the state of Arizona immediate communication with a dependable technical support group with extensive experience delivering telephone-based support and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center perception as a significant contributor to company efficiency, and Progent's goal is to fix rather than just report technical problems.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online advanced consulting support and training in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, MS Office Word, and Microsoft Office Excel. To find out additional information about Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the artistic aspect of Mac systems by delivering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent offers companies in Tucson, or anywhere in the state of Arizona, online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent for your environment so your computer maintenance is proactive rather than reactive. By exposing looming issues before they evolve into full-scale emergencies, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a mix of operating systems.
To contact Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area