For small and midsize businesses located in Tucson or anywhere in the state of Arizona, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support services represent excellent value due to the fact that they are equipped with the practical experience and the sophisticated technology to solve most network problems quickly. This lowers immediate expenses since solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding system outages and related losses stemming from business disruption, upset clients, idle workers, and de-focused executives.
Progent's billing policy for online support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. Unlike many online support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick fixes manage to turn into substantial invoices. Progent's penchant for handling technical issues efficiently translates into your business conserving money.
Progent's Online Support Tools
Over time, Progent has refined a collection of customized tools and field-proven methodologies that allow the maximum level of effectiveness for online engineering help and repair for small and midsize company information systems. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your company's system without breaching corporate security.
Progent's powerful customer support reporting application stores comprehensive histories for all support that Progent's clients have received. Progent's team engineers have access to the history of assistance rendered to every customer by any Progent engineer. This database of issues and responses is organized as a quickly accessible support database that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft permit access to other massive technical support databases and permit fast access to vendors' internal support staff so Progent's remote consulting experts can find optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Tucson or anywhere in Arizona or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote consulting experts offer certified skills in a comprehensive array of products and technologies. This breadth of capability permits Progent's consultants to address virtually any crisis that may take place in a small business network. Credentials held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To support businesses with mixed-platform networks, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services Offered by Progent to small businesses in Tucson and anywhere in the state of Arizona include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs can deal with the most intractable issues associated with network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide excellent value since their depth of expertise allows them to resolve the most intractable problems rapidly. In common cases, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can get urgent support for complex network issues that are lowering business efficiency but are beyond the scope of your regular computer support group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your network via sophisticated on-line troubleshooting technology in order to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-expert online service engineers can provide network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote PC desktop consulting and support services including Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security services that can strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recover quickly after a damaging penetration. Security consulting services offered by Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile access; guarding your email system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine local IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for special projects that small companies frequently request. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Tucson Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small businesses who lack the budget to support an in-house Help Desk Call Center but who require quick access to an effective Help Desk with professional telephone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk Call Center or improving your established one, identifying or modifying Help Desk Call Center software to meet the unique needs of your corporation, or providing occasional phone support personnel to reinforce your in-house Call Center group to deal with unusually busy scenarios like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your workers in Tucson or anywhere in the state of Arizona quick assistance from an effective network service group with years of background providing telephone-based help and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a solid contributor to company productivity, and Progent's goal is to solve instead of merely annotate network issues.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team provides phone-based professional engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. To read more on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can nurture the creative components of Apple Mac computing by providing phone-based help services and education in imaging, sound, and video. Progent's support professionals offer help in a range of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio or video or integrating an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Tucson, or anywhere in the state of Arizona, online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering looming problems before they result in network outages, system monitoring can head off inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a mix of OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in Tucson Metro Area