Fast Remote Troubleshooting for Tucson Networks
For businesses located in Tucson or anywhere in the state of Arizona, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of network problems quickly. Efficient support lowers immediate costs since solutions use up fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support know-how is particularly important for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing model for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you actually get. Unlike typical online service firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where fast repairs somehow end up as substantial invoices. Progent's skill at handling technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and proven methodologies that ensure the maximum level of effectiveness for remote consulting and repair for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your company's network remotely without violating corporate security.
Progent's powerful technical support reporting application includes thorough histories for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of support provided to each customer by any Progent consultant. This database of issues and resolutions is organized as an easily accessible internal database that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' internal product engineers so Progent's online service experts can come up with the most efficient resolutions quickly.
Remote support available from Progent to clients in Tucson and throughout the state of Arizona include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers offer computer repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop services to help you company to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking professionals, and validates an individual's technical skills at the master level. Cisco-qualified CCIEs can resolve the most stubborn issues occurring in network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs provide exceptional value because their broad experience permits them to find solutions for problems quickly. In typical cases, less experienced consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment using advanced remote support tools in order to perform efficient, secure, and economical diagnosis and repair.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of connectivity appliances. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless Access Points deployment services, Cisco wireless controllers support Services, Cisco Security and VPN engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISM and CISSP security and compliance consultants offer a range of system protection solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help your company to recover rapidly after a damaging penetration. Security solutions offered by Progent cover in depth data security and compliance evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile communication; securing your email system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help businesses of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to cover a wide spectrum of information technologies such as system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency remote help analyzing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete major projects economically and on time. Progent's special online consulting solutions include:
How Your Tucson Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network consultants gives your workers in Tucson or anywhere in the state of Arizona fast access to an efficient technical support resource with years of experience delivering telephone-based help and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a key enabler of company performance, and Progent's target is to resolve rather than merely annotate IT issues.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Group can supply phone-based advanced consulting support and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, programming, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Tucson, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so your computer maintenance is proactive and automated. By uncovering looming issues before they cause network outages, proactive monitoring can minimize disruptive and expensive network crises. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks powered by a combination of OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Tucson or throughout the state of Arizona, Progent's online computer support engineers are ready to deliver expert and cost-effective IT support the moment your organization has to have it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair IT problems quickly while avoiding the expense and lost time associated with on-site service visits.
Even if your Tucson office works with a local freelance support technician or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to solve unexpected system crises or particularly challenging integration problems.
Features of Progent's Online Network Services for Tucson
Progent's online help, Internet-based repair, system security consulting, and network administration services offer businesses in Tucson or anywhere in the state of Arizona unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk call center services and network management, Progent's professionals can provide your business world class IT support while permitting you to avoid the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Tucson and is also ideal for networks in geographic regions of Arizona that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a minute-by-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for online service and requires no ongoing subscription fee for services delivered during normal business hours. This keeps you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's core consulting offerings consist of technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting support in critical business applications. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management and Software Programming
MySQL Project Management and Application Design
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient centralized resource for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that match the special needs of your business.
- Sophisticated Online Access Tools
Protected remote access allows Progent's service experts to see exactly what your customers see. This makes it easier to produce quick fixes to problems that might otherwise demand an expensive onsite visit. Sophisticated remote access tools and expert technicians combine to allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system tracking.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Support for Maximum Network Uptime
For offices with vital applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-conscious companies whose workers need instant access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical background, fine tuned support software, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 support, Windows Server 2003 upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Companies who work with trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.