Fast Online Help for Tucson Computer Networks
For businesses located in Tucson or anywhere in Arizona, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional leverage because they possess the practical experience and have access to the advanced tools necessary to solve most network issues quickly. Efficient support lowers direct costs because service calls require minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online consulting experience is particularly helpful in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to many online service firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing avoid scenarios where quick repairs somehow turn into large bills. Progent's skill at dealing with technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested methodologies that permit the highest level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to link to your computer system without violating corporate security.
Progent's advanced customer support database system includes extensive records describing all support that Progent's clients have received. Progent's staff engineers have the benefit of the records of services rendered to every customer by any Progent engineer. This database of problems and repairs is structured as a quickly accessible proprietary database that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft open up other massive support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to come up with the most efficient resolutions in the least time.
Remote technical support services provided by Progent to clients in Tucson and anywhere in the state of Arizona include:
Certified MS Windows Expertise
Progent's Microsoft-qualified online support engineers can provide network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to assist you company to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and indicates an individual's technical skills at the expert level. CCIEs know how to handle the most stubborn problems surrounding network infrastructure planning, installation, maintenance, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or locating software updates. Cisco CCIEs are an exceptional value since their broad experience enables them to fix problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of state-of-the-art on-line support tools in order to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling family of networking products by providing consulting services that include:
CISSP, ISSAP, and CISM Qualified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to clean up quickly following a damaging breach. Security consulting services offered by Progent include: thorough data security and compliance assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of information technologies such as network infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered environments. Progent's team-based approach to resolving network issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based help troubleshooting problems affecting UNIX/Linux systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Tucson Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for companies who lack the budget to assemble and manage an internal Help Desk Call Center but who need quick response from a dependable Help Desk with proficient phone assistance plus the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk application software to address the special demands of your business, or providing temporary phone support staff to work with your internal Help Desk group to handle high-demand events such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network professionals gives your workers in Tucson or anywhere in the state of Arizona fast access to an effective network service group with years of experience providing telephone-based support and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a crucial contributor to company efficiency, and Progent's goal is to resolve rather than just report network issues.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff offers remote advanced consulting support and education in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Tucson, or anywhere in the state of Arizona, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your network maintenance is proactive and automated. By exposing potential problems before they grow into downtime, proactive monitoring can avoid stressful and expensive service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate multiple operating systems.
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Tucson or throughout the state of Arizona, Progent's online network support specialists are ready to deliver effective and economical system help whenever your business has to have it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Tucson organization works with a local independent consultant or employs a full time IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to fix sudden system crises or especially challenging integration projects.
Advantages of Progent's IT Support for Offices in Tucson
Progent's remote technical help services allow your Tucson organization to have the benefits of immediate, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your information system will acquire added business worth by being more reliable, productive, and secure. Benefits to your company include:
- Seamless virtual expansion of your on-site IT resources
For most offices in Tucson and throughout Arizona, local computer support resources, whether made up of outside consultants or an internal maintenance staff, can handle the majority of network problems. On the other hand, IT crises can strike when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local support technicians. In these situations, Progent's online service specialists give you an easy, quick, and economical way to supplement your local resources and to pass on valuable knowledge to increase your capability to deal with downstream issues in-house.
- Less Reliance on Individual Consultants
For network support, smaller businesses often rely on independent freelance consultants. While freelance consultants have smaller internal costs than big consulting organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback help may require your business to wait for assistance during an emergency. As your network expands, network downtime and problems with vital software are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your IT system remains available.
- Build a Scalable Basis for Smooth Growth
Organizations often start with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get thrown onto a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the organization. Such poorly built systems need careful analysis, smart long-term planning, and wide technical expertise to evolve to a network infrastructure that can offer the solid foundation to handle current business requirements and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller offices need advice and technical training to negotiate an ever more complicated maze of product alternatives available for accelerating business success and enhancing productivity. They do not need a computer engineer who is motivated to earn a commission on a specific vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT expertise with the best interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, refined support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to permit simple problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by each staff member to every customer. The discipline of documenting and archiving service activity allows more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.