Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area
Immediate Remote Technical Support for Tucson Networks
For organizations in Tucson or anywhere in the state of Arizona, Progent offers online support for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support experts offer exceptional leverage because they have the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions use up fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves even more with incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting experience is particularly helpful for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing model for online support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where fast repairs somehow turn into large bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-proven processes which allow the highest level of efficiency for online technical support and repair for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to link to your system remotely without breaching system security.
Progent's powerful customer support reporting application maintains detailed documentation for all service that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help provided to every client by every engineer. This database of issues and fixes is stored as a readily exploitable proprietary knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's online service specialists can find the most efficient solutions quickly.
Online services offered by Progent to companies in Tucson and throughout the state of Arizona include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support engineers offer network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 application development,
Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and certifies a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to handle even the most challenging challenges occurring in network planning, installation, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an excellent value since their depth of experience enables them to resolve problems quickly. In many cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via sophisticated on-line troubleshooting technology in order to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide help for the entire range of Cisco's popular selection of connectivity products by providing consulting services such as:
CISSP, ISSAP, and CISM Qualified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recuperate quickly after a damaging breach. Security consulting services available from Progent cover thorough network security and compliance analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Progent offers advanced online support services to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based support services to cover a broad range of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server economization and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows clients to execute major projects within budget and on schedule. Progent's special online engineering services include:
How Your Tucson Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the resources to create an in-house Help Desk but who want fast response from an efficient Help Desk with proficient phone assistance as well as the ability to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent extension of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation option to resolve the toughest computer system issues, or be ready in hectic circumstances when your other resources are overwhelmed.
Progent's Help Desk staff of veteran information technology professionals gives your clients in Tucson or anywhere in the state of Arizona fast access to an effective support resource with substantial experience providing telephone-based consulting and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a key driver of company efficiency, and Progent's intent is to resolve and not simply document technical issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers remote and in-depth consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Tucson, or anywhere in the state of Arizona, remote hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so that your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they cause downtime, automated monitoring can ward off disruptive and expensive information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by a combination of operating systems.
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Tucson or throughout the state of Arizona, Progent's phone-based network support specialists can provide expert and cost-effective system help the instant your company needs it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Tucson organization relies on a local independent consultant or employs a full time organization that can handle the majority of network problems, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to resolve unexpected network crises or particularly complicated integration projects.
Benefits of Progent's IT Support for Businesses in Tucson
Progent's online technical help services enable your Tucson organization to realize the advantages of immediate, expert network support without the expense of managing a full-time IT organization. Your information system will derive added business worth by becoming increasingly reliable, productive, and secure. Advantages to your company include:
- Seamless remote extension of your on-site support resources
With most businesses in Tucson and throughout Arizona, local network support providers, whether consisting of freelance consultants or a full-time IT staff, can solve the majority of technical problems. However, serious problems can occur when local resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your local service personnel. In these instances, Progent's online service specialists provide an easy, fast, and affordable way to augment your local help and to transfer valuable knowledge to improve your capability to handle future problems in-house.
- Less Dependence on Individual Consultants
For network support, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants carry less internal costs than big consulting organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of fallback personnel may require your business to wait for help during an emergency. As your business expands, network unavailability and problems with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to insure your IT system remains up and running.
- Build a Scalable Foundation for Seamless Expansion
Organizations typically start with an information architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs often get piled onto an unstable foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. These poorly built environments require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture that can provide the stable foundation to handle critical business requirements and ease future expansion.
- Work with Solution Providers Instead of Product Sellers
Smaller companies require advice and technical education to negotiate an ever more complex array of product alternatives capable of promoting business growth and enhancing efficiency. Businesses hardly need a computer consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed
solution is built around a profitable technology instead of the true needs of a client. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match IT expertise with the real interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, refined support software, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 support, Windows 2003 Server maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you are charged just for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be tempted to allow simple problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to every customer. The discipline of documenting and archiving support activity allows more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.
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