Fast Online Troubleshooting for Tucson Networks
Fast Remote Consulting for Tucson NetworksFor companies in Tucson or anywhere in Arizona, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the advanced technology necessary to resolve most information system problems rapidly. This lowers direct expenses because solutions require fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive online technical support experience is particularly valuable for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing model for online help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you receive. In contrast to typical online service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid scenarios where speedy. minor repairs manage to turn into large invoices. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies that promote the maximum level of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to interface to your computer system without compromising network security.

Progent's powerful technical support database application keeps extensive documentation for all support that Progent's customers have been provided. Progent's authorized engineers have access to the records of support provided to each customer by every consultant. This history of problems and resolutions is organized as a quickly accessible support knowledge base that allows Progent's remote support engineers to share their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to determine optimal solutions quickly.

Online technical support services provided by Progent to clients in Tucson and throughout the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading enterprises. The ProSight line of network monitoring and management services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk or improving your established organization, evaluating or enhancing Help Desk Call Center software to meet the particular needs of your corporation, or providing occasional online staff to supplement your existing Help Desk Call Center resources to deal with demanding events like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center team of veteran network professionals provides your customers in Tucson or anywhere in the state of Arizona quick contact with an efficient network service group with years of experience providing phone consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a solid contributor to company success, and Progent's policy is to fix and not merely report technical issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides online professional consulting support and training in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Tucson, or anywhere in the state of Arizona, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your computer support is proactive and automated. By uncovering potential issues before they expand into full-scale emergencies, automated monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or networks that support a combination of platforms.
How Your Tucson Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Tucson or anywhere in the state of Arizona, Progent's phone-based computer support engineers can provide effective and economical system support whenever your organization has to have it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve network problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Tucson business works with a local independent support technician or maintains an in-house organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with unexpected network crises or particularly tough integration problems.

Benefits of Progent's Network Help for Organizations in Tucson
Progent's remote technical help services enable your Tucson organization to enjoy the benefits of timely, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will derive greater strategic worth by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    For most offices in Tucson or anywhere in Arizona, nearby computer service resources, whether made up of independent consultants or an in-house maintenance staff, can deal with typical technical issues. On the other hand, IT crises may strike when local support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your local support people. In these situations, Progent's online support professionals provide a convenient, quick, and affordable way to augment your regular resources and to pass on useful knowledge to improve your capability to resolve future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses often rely on individual freelance service providers. Although freelance service people have smaller overhead than larger support companies and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may require your business to wait for help during an IT crisis. As your company grows, network downtime and problems with vital applications are more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service experts to insure your network remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Companies typically begin with an IT architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes can get piled onto an unstable foundation. When a company grows, reliability and scalability issues can impede the success of the organization. Such poorly built environments require careful analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a network architecture able to provide the stable foundation to meet critical business demands and simplify future growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller companies require guidance and technical education to negotiate an increasingly complex maze of technology options available for promoting business success and improving efficiency. They do not need a computer engineer who is motivated to resell a certain vendor's products. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the forefront of network support, performing a wide variety of IT tasks for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert IT help, but also a consultant with proven approaches for applying technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits per minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for support services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be forced to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every consultant to each customer. The discipline of documenting and archiving support records allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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    Progent's certified Windows 2000 consultants can show you how to enhance the functionality of your existing Windows 2000 Servers and can simplify network management, offer tech support and repair, and strengthen security. Progent can also show you how to design, justify, and execute a strategy to upgrade from Windows Server 2K to Windows Server 2003. Progent is expert in designing test programs to reduce the obstacles involved with migrating to Windows Server 2003 by identifying potential hardware and application compatibility issues.

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    Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and maximum availability for critical workloads by providing centralized, mixed-platform monitoring of IT infrastructure deployed across local datacenters and private and public clouds. Progent's consulting group can provide world-class remote and onsite support to assist businesses of all sizes to plan, implement, optimize, update and troubleshoot SCOM 2016 solutions. Progent can assist you to migrate to SCOM 2016 from earlier versions or from different monitoring platforms, or combine multiple monitoring tools into a unified IT management ecosystem. Progent can also show you how to extend your SCOM 2016 environment to incorporate infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.

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    Progent can help you design, deploy, manage, and repair a viable Wi-Fi network architecture, select sensible hardware and software, and configure wireless access points, wireless bridges, antennas, wireless controllers, and various wireless accessories. Progent can also show you how to put together a complete wireless system security strategy that is well integrated with the security plan for your entire corporate network.

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    Nagios and MRTG are powerful, license-free monitoring tools that run on the Linux OS and can be used to analyze UNIX environments, Windows networks, or mixed-platform environments where Linux and Windows coexist. Nagios lets network managers to track system services such as SMTP, HTTP, FTP, and NNTP. MRTG allows you to graph the bandwidth through SNMP-enabled network devices including servers, routers, and switches. Progent's system integration experts can help you utilize both these utilities to streamline and troubleshoot your network.

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