Immediate Online Troubleshooting for Tucson Computer Systems
For companies located in Tucson or anywhere in Arizona, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISSP-certified security experts to help with advanced security design and diagnostic issues.
Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of network issues quickly. This lowers direct expenses because solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating network outages and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive online consulting expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's pricing model for online help is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you receive. Unlike many online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick repairs somehow turn into large bills. Progent's penchant for handling problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized tools and field-tested methodologies which permit the maximum level of efficiency for online technical support and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to access your network without compromising network security.
Progent's sophisticated customer support reporting application keeps thorough records of all service that Progent's clients have been provided. Progent's team consultants have access to the records of assistance rendered to each Progent client by any Progent engineer. This archive of trouble tickets and fixes is stored as a readily retrievable support knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote service experts can arrive at the best solutions promptly.
Remote technical support services offered by Progent to clients in Tucson and anywhere in the state of Arizona include:
Authorized Windows Support
Progent's Microsoft-premier online support experts can provide computer problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to assist your business to install, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network professionals, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with the most challenging problems encountered in network infrastructure design, deployment, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS network administration utilities and developing workarounds or locating program patches. Cisco CCIEs offer excellent value because their deep experience permits them to resolve problems quickly. In typical instances, less experienced service providers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your environment using advanced remote support tools to provide fast, secure, and economical analysis and repair.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area
Progent's Cisco-qualified CCIEs offer help for all of Cisco's market leading family of infrastructure devices by delivering consulting services that include:
CISM and CISSP Premier System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to recuperate rapidly following a serious breach. Security support services available from Progent cover in depth network security assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; installing firewalls; designing safe architectures for remote and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a wide range of information technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based environments. Progent's group-based approach to solving network problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Tucson Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are designed for companies who lack the resources to build and maintain an in-house Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with professional phone support plus the ability to escalate the most challenging problems to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and serves as a seamless addition to your existing Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation alternative for complex technical problems, or be ready in hectic instances when your regular support engineers are swamped.
Progent's Help Desk Call Center staff of experienced information technology experts provides your clients in Tucson or anywhere in the state of Arizona fast contact with a large support group with substantial background delivering telephone-based support and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a major enabler of business productivity, and Progent's intent is to solve rather than simply record IT issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Tucson, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your computer support is proactive and automated. By spotting possible trouble spots before they expand into downtime, remote monitoring can minimize stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments powered by a variety of platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Tucson or anywhere in the state of Arizona, Progent's phone-based computer support engineers can provide effective and cost-effective system help whenever your company needs it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix network problems rapidly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Tucson organization has a local freelance support technician or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to fix unexpected system emergencies or particularly challenging integration projects.
Advantages of Progent's IT Support for Companies in Tucson
Progent's remote support services enable your Tucson business to enjoy the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your on-site IT resources
For most offices in Tucson and throughout Arizona, nearby network support resources, whether consisting of outside consultants or a full-time maintenance staff, can solve the majority of network issues. On the other hand, IT crises sometimes spring up when local support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local support people. In these situations, Progent's online support specialists offer an easy, quick, and affordable way to augment your local help and to pass on valuable information to increase your ability to resolve downstream problems locally.
- Less Reliance on Freelance Service Providers
For network support, smaller companies commonly depend on independent freelance service providers. While freelance consultants carry smaller overhead than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of reserve help may force your business to wait for assistance during an emergency. As your company grows, system unavailability and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup service expertise to make sure your IT system is always up and running.
- Create a Scalable Foundation for Smooth Growth
Companies often begin with an IT architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get thrown on top of a weak foundation. When a company grows, stability and scalability issues can impede the success of the organization. Such poorly designed environments require careful assessment, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure that can provide the solid foundation to handle vital business requirements and simplify future growth.
- Interact with Problem Solvers Instead of Product Sellers
Smaller businesses require guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of promoting business success and improving efficiency. These companies do not need a computer engineer who is attempting to resell a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical consulting with the best needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, refined support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, at the front lines of IT service, performing a broad variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only expert IT help, but also a support engineer with proven methods for using computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.