Immediate Online Technical Support for Tucson Computer Systems
For businesses in Tucson or anywhere in the state of Arizona, Progent provides online support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer exceptional leverage because they have the practical experience and are equipped with the sophisticated tools required to resolve most information system issues rapidly. This reduces direct expenses since service calls accumulate minimal billable minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves even more with incidental costs by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.
Progent's billing model for online help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you receive. In contrast to typical remote support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast repairs somehow end up as substantial invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized tools and proven processes which permit the maximum degree of effectiveness for online engineering help and repair for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to connect to your computer system without breaching network security.
Progent's proven service reporting system stores detailed documentation of the support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of all help provided to each customer by every engineer. This history of anomalies and repairs is structured as a conveniently exploitable proprietary knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to come up with the best solutions in the least time.
Online technical support services provided by Progent to clients in Tucson and anywhere in the state of Arizona include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support experts can provide computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to help your company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can deal with even the most challenging problems surrounding network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and developing alternate approaches or identifying software updates. CCIEs offer excellent cost-effectiveness because their broad experience allows them to find solutions for problems quickly. In common cases, less qualified service providers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment via state-of-the-art remote support technology in order to perform fast, safe, and affordable diagnosis and repair.
Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.
Progent locations in the Tucson Metro Area
Progent's CCIEs offer assistance with all of Cisco's top-selling family of infrastructure products by providing consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to bolster the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your business to recuperate quickly after a serious penetration. Security consulting services available from Progent cover comprehensive information security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; building safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Progent can provide expert online support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can produce reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide array of computer technologies including network architecture, messaging systems, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in environments that combine Linux with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight series of network management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Tucson Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Call Center service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center team of seasoned network consultants provides your customers in Tucson or anywhere in the state of Arizona instant contact with a reliable network service resource with years of experience providing phone consulting and remote troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a key enabler of company success, and Progent's target is to solve instead of simply report network problems.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth consulting support and training in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, customization, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Tucson, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so that your computer maintenance is proactive and automated. By anticipating emerging issues before they cause full-scale emergencies, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments based on multiple operating systems.
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Tucson or anywhere in the state of Arizona, Progent's online computer support engineers are ready to provide effective and economical system help whenever your business needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix computer problems rapidly while eliminating the cost and lost time that comes with on-site service calls.
Even if your Tucson organization works with a local freelance support technician or employs an in-house IT staff that can handle day-to-day computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to handle unexpected system crises or particularly challenging integration projects.
Details of Progent's Online Network Support for Tucson
Progent's phone help, Internet-based repair, network security consulting, and system administration services give companies in Tucson or anywhere in the state of Arizona the greatest leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk call center services and system administration, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Tucson and is also ideal for networks in geographic areas of Arizona that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for phone service and requires no monthly retainer for services delivered during regular working hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers help from on-staff professionals who have skill in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, MS Exchange consulting, system security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support in critical business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service centralized resource for network generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that address the specific needs of your business.
- Advanced Remote Access Software
Protected online connectivity permits Progent's service professionals to see precisely what your users see. This makes it easier to produce fast fixes to issues that might otherwise demand an expensive personal service call. State-of-the-art online connectivity software and experienced engineers combine to allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system tracking.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Service for High Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose clients need instant recourse to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical expertise, refined support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the front lines of network service, executing a broad variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to each client. The practice of documenting and archiving service records allows more efficient service and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.