Fast and Affordable Remote Technical Support for Tukwila Computer Systems
For companies located in Tukwila or anywhere in Washington, Progent offers online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support reduces immediate costs because solutions accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to typical online support companies, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from scenarios where speedy. minor repairs somehow end up as major bills. Progent's penchant for solving technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven processes that allow the maximum degree of efficiency for remote technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your company's network without compromising corporate security.
Progent's powerful service reporting system includes thorough histories of all support that Progent's clients have been provided. Progent's authorized engineers have access to the details of services provided to each customer by every Progent engineer. This database of anomalies and fixes is stored as a conveniently exploitable support database that allows Progent's online support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' internal engineering staff so Progent's remote consulting specialists can come up with optimal resolutions quickly.
Online technical support services provided by Progent to clients in Tukwila and throughout the state of Washington include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers offer computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist you company to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and validates a consultant's network technology skills at the expert level. CCIEs can resolve even the most challenging challenges occurring in network planning, integration, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating software patches. CCIEs represent an excellent value because their depth of experience allows them to solve problems rapidly. In typical instances, less seasoned service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using state-of-the-art on-line troubleshooting tools to perform quick, secure, and affordable diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs offer expertise in all of Cisco's top-selling family of infrastructure devices. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Access Points engineering help, Cisco wireless controllers support Services, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM and CISSP security and compliance experts offer a variety of system protection services that can improve the immunity of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to recover rapidly after a serious breach. Security services offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; installing firewalls; building secure architectures for off-site and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable process for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to cover a broad range of computer technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in networks that incorporate Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Important Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the world's top enterprises. The ProSight series of outsourced network management services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete major projects economically and on schedule. Progent's special online consulting services include:
How Your Tukwila Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your existing one, identifying or enhancing Help Desk Call Center application software to address the special needs of your business, or providing temporary phone support staff to supplement your internal Help Desk group to handle demanding scenarios like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network experts provides your workers in Tukwila or anywhere in the state of Washington rapid contact with a dependable technical support resource with substantial experience offering phone help and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a significant driver of business success, and Progent's intent is to solve and not merely annotate network issues.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting Group provides online advanced engineering support and training in key application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and education for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Tukwila, or anywhere in the state of Washington, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your IT support is proactive rather than reactive. By exposing possible problems before they evolve into crashes, automated monitoring can avoid disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of OS platforms.
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Tukwila or throughout the state of Washington, Progent's phone-based network support specialists can deliver professional and affordable system support whenever your business has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix network problems rapidly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Tukwila office works with a local independent support technician or maintains a full time IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to fix sudden network crises or particularly challenging integration problems.
Features of Progent's Online Network Support for Tukwila
Progent's online help, remote repair, system security consulting, and system administration services give businesses in Tukwila or anywhere in the state of Washington the greatest leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can provide your organization world class IT support while allowing you to avoid the expense and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Tukwila and is also ideal for customers in geographic regions of Washington that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad range of Microsoft support utilities, service databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides online support on a by-the-minute billing plan, so you pay only for the support you use. Progent has no minimum fee for phone support and imposes no monthly subscription fee for support services delivered during normal working hours. This keeps you from paying big bills for routine repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers help from authorized specialists with skill in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support offerings consist of technology integration, MS Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise in critical application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL DBA Services and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By offering a full service one-stop resource for network generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that align with the specific needs of your business.
- State of the Art Online Access Tools
Protected online access allows Progent's support experts to observe precisely what your users see. This makes it possible to find quick solutions to issues that could otherwise require an expensive personal visit. Effective online access tools and expert engineers combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system analysis.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Service for High Network Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose clients need immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, in the trenches of network support, executing a wide variety of technical projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This guarantees that you get not only expert technical capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.