Immediate Remote Technical Support for Tukwila Networks
Immediate Phone Consulting for Tukwila SystemsFor businesses in Tukwila or anywhere in Washington, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage because they possess the practical background and are equipped with the sophisticated tools necessary to solve most information system issues quickly. This lowers direct costs because service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to many online support companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where quick repairs manage to turn into big invoices. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and proven methodologies that allow the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to interface to your environment without compromising network security.

Progent's sophisticated service database application maintains thorough records of the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of all help delivered to each Progent customer by every Progent engineer. This history of anomalies and repairs is structured as a conveniently retrievable support database that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote service experts can determine optimal resolutions quickly.

Remote technical services provided by Progent to businesses in Tukwila and anywhere in the state of Washington include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk or improving your existing organization, identifying or enhancing Help Desk software products to address the special demands of your business, or providing temporary phone support personnel to work with your internal Help Desk Call Center group to deal with high-demand events like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced network professionals gives your clients in Tukwila or anywhere in the state of Washington instant contact with an efficient support group with substantial background providing phone support and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk the reputation as a solid driver of business success, and Progent's target is to resolve rather than just track technical issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff offers remote professional consulting support and training in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Tukwila, or anywhere in the state of Washington, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so that your IT maintenance is proactive and automated. By detecting emerging problems before they grow into downtime, remote monitoring can avoid stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks based on multiple platforms.
How Your Tukwila Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Tukwila or throughout the state of Washington, Progent's phone-based computer support engineers can deliver expert and cost-effective system help the instant your business needs it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to solve network problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Tukwila organization deals with a regular independent support technician or employs an in-house organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to handle unexpected system crises or especially complex integration projects.

Advantages of Progent's IT Support for Organizations in Tukwila
Progent's remote technical help services allow your Tukwila business to enjoy the benefits of timely, enterprise-class network support without the cost of managing an in-house IT staff. Your network will derive added business worth by being more reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most companies in Tukwila and throughout Washington, local network service providers, whether made up of freelance consultants or a full-time IT staff, can resolve typical technical issues. On the other hand, serious problems may spring up when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call service experts offer an easy, fast, and budget-friendly solution to augment your regular resources and to convey valuable information to improve your ability to resolve future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses commonly depend on individual freelance service providers. While freelance consultants carry less internal costs than larger service organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of reserve help may force your business to go without help during an emergency. As your network grows, network unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of backup support expertise to insure your IT system is always available.

  • Create a Solid Foundation for Smooth Growth
    Organizations often start with an information architecture implemented on a modest budget. Without a robust infrastructure, band-aid repairs can get piled onto a weak foundation. As a network grows, reliability and scalability issues can impede the productivity of the organization. Such poorly designed environments require proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture able to offer the stable foundation to meet critical business demands and facilitate future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses require advice and technical training to navigate through an ever more complex maze of technology options capable of promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is trying to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT expertise, refined remote support tools, and understanding of corporate IT enable offices to escape the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.