Immediate Remote Technical Support for Tukwila Computer Systems
For businesses in Tukwila or anywhere in Washington, Progent offers remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online support experts offer excellent leverage because they possess the real-world background and have access to the sophisticated tools required to solve the majority of information system issues rapidly. This reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support know-how is especially important in environments that rely on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you owe only for the support that you receive. In contrast to typical remote service companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where speedy. minor solutions manage to turn into major invoices. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven methodologies which promote the highest degree of effectiveness for remote technical support and repair for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to access your company's environment without breaching corporate security.
Progent's advanced service database system maintains extensive histories for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of all help delivered to each client by any consultant. This archive of trouble tickets and fixes is structured as a conveniently searchable support database that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft open up additional vast support databases and allow quick access to manufacturers' internal support staff so Progent's online consulting experts can find optimal solutions in the least time.
Remote technical services provided by Progent to companies in Tukwila and throughout the state of Washington include:
Authorized Windows Experts
Progent's Microsoft-premier online support professionals offer network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop support services to assist you business to deploy, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include providing Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and certifies a person's network technology skills at the master level. CCIEs know how to deal with the most stubborn problems surrounding network design, installation, maintenance, protection, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience enables them to fix problems rapidly. In typical cases, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system using sophisticated remote troubleshooting technology to perform efficient, safe, and affordable diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling family of networking devices. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Access Points consulting expertise, Cisco wireless controllers support Services, Cisco Security and VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can improve the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help your business to recover rapidly following a damaging penetration. Security solutions available from Progent cover thorough data security assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile access; defending your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a broad array of information technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's team-based approach to solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Tukwila Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or revamping your existing one, identifying or customizing Help Desk software to meet the special needs of your business, or providing temporary online staff to reinforce your existing Help Desk Call Center resources to handle high-demand scenarios such as software migrations, major upgrades, or rolling out new business software.
Progent's Call Center team of veteran information technology experts provides your workers in Tukwila or anywhere in the state of Washington instant assistance from a reliable network service group with extensive background delivering phone consulting and online diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a crucial enabler of company efficiency, and Progent's target is to fix rather than just annotate IT problems.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Team offers remote advanced consulting support and training in key business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, customization, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Tukwila, or anywhere in the state of Washington, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your IT maintenance is proactive and automated. By exposing possible issues before they evolve into downtime, remote monitoring can head off disruptive and costly service breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that support a mix of platforms.
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Tukwila or throughout the state of Washington, Progent's phone-based network support engineers can deliver professional and economical system support whenever your company needs it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Tukwila company relies on a local freelance consultant or maintains an in-house organization that can deal with typical computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to handle unexpected system crises or especially complicated integration projects.
Benefits of Progent's IT Support for Organizations in Tukwila
Progent's remote IT consulting services enable your Tukwila organization to have the benefits of immediate, expert IT support without the expense of managing an in-house IT staff. Your information system will acquire added business worth by becoming more reliable, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your on-site support resources
With most businesses in Tukwila or anywhere in Washington, nearby network support providers, whether represented by outside consultants or an in-house IT staff, can deal with the majority of network issues. However, IT crises may strike when your regular resources are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online service experts offer an easy, quick, and affordable solution to supplement your local help and to convey useful information to increase your capability to resolve downstream issues locally.
- Reduced Dependence on Individual Consultants
For IT support, smaller companies often depend on individual freelance service providers. While independent consultants carry less internal costs than big consulting organizations and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the lack of fallback help may force your business to go without assistance during an emergency. As your company expands, network unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve support experts to make sure your network is always available.
- Build a Scalable Foundation for Seamless Expansion
Companies often begin with an information system created on a modest budget. Without a scalable framework, slap-dash repairs often get piled on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. These badly built systems need careful analysis, smart strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to handle critical business demands and facilitate downstream growth.
- Work with Solution Providers Instead of Product Vendors
Smaller organizations require advice and technical training to navigate through an ever more complicated array of technology alternatives available for accelerating business success and enhancing productivity. These companies do not need a computer consultant who is trying to resell a specific vendor's products. Network consulting and product selling can result in a situation where the proposed
solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align IT expertise with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical knowledge, fine tuned support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 support, Windows 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits per minute. As a result, you pay only for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be tempted to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each client. The practice of documenting and archiving service activity results in more effective service and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.