Fast Remote Technical Support for Tukwila Networks
For companies in Tukwila or anywhere in Washington, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISSP-qualified security consultants to handle high-level security architecture and diagnostic issues.
Progent's remote support experts offer excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to resolve the majority of information system issues rapidly. This lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with incidental costs by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you are charged exclusively for the support that you receive. Unlike typical online support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's skill at disposing of problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven methodologies which promote the maximum level of efficiency for remote consulting and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's Technical Response Center to link to your company's environment remotely without violating network security.
Progent's sophisticated customer support database system stores extensive records describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the records of services provided to every client by any Progent engineer. This database of anomalies and responses is organized as a quickly retrievable support database that permits Progent's online technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's remote consulting experts can come up with optimal resolutions quickly.
Online support offered by Progent to businesses in Tukwila and throughout the state of Washington include:
Authorized Windows Support
Progent's Microsoft-premier online support experts offer computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server application development, SharePoint Server 2016 migration expertise, Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop support services to help you company to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and certifies an individual's technical knowledge at the expert level. CCIEs know how to deal with even the most difficult problems encountered in network infrastructure design, installation, administration, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness since their broad experience allows them to solve problems quickly. In typical cases, less experienced consultants can struggle for hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can interface to your environment using the latest on-line troubleshooting technology to provide efficient, safe, and affordable analysis and remediation.
Onsite Network Support for Small Businesses in the Tukwila Area
Progent offers onsite support in the Tukwila area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity products. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and set up, Cisco Aironet APs deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Security engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security services to improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist you to recuperate quickly following a damaging breach. Security support services offered by Progent include: thorough data security and compliance audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; configuring firewalls; designing safe architectures for remote and mobile access; securing your email system against spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to address a wide range of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance diagnosing problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute major initiatives economically and on time. Progent's special remote engineering services include:
How Your Tukwila Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the money or time to build and maintain an internal Help Desk but who require quick access to an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís Virtual Call Center is intended for larger businesses and serves as a transparent reinforcement of your current Call Center organization. Progent's Virtual Help Desk can act as a an escalation resource to resolve complex network problems, or be available in hectic situations when your regular support engineers are swamped.
Progent's Help Desk team of seasoned network consultants gives your clients in Tukwila or anywhere in the state of Washington fast communication with a reliable network service resource with years of experience offering telephone-based consulting and online diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a solid contributor to business productivity, and Progent's target is to fix instead of just annotate IT problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply remote advanced consulting support and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Tukwila, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so your computer support is proactive rather than reactive. By spotting possible issues before they result in full-scale emergencies, proactive monitoring can head off disruptive and costly service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments based on multiple OS platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Tukwila or throughout the state of Washington, Progent's online computer support engineers can provide professional and economical system help the moment your business needs it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to repair network problems rapidly while eliminating the cost and lost time associated with on-premises service calls.
Even if your Tukwila organization has a local independent support technician or maintains a full time organization that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to fix sudden network crises or especially complex integration projects.
Benefits of Progent's IT Support for Businesses in Tukwila
Progent's remote network troubleshooting services enable your Tukwila business to enjoy the benefits of immediate, enterprise-class network support without the expense of managing a full-time IT organization. Your network will derive added business worth by becoming increasingly available, productive, and secure. Advantages to your business include:
- Convenient remote expansion of your local IT resources
With most offices in Tukwila and throughout Washington, local computer service resources, whether represented by outside consultants or an in-house IT staff, can handle typical network problems. On the other hand, IT crises may strike when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your local service people. In these cases, Progent's online service experts give you an easy, fast, and economical way to augment your regular resources and to pass on valuable information to improve your ability to resolve downstream problems in-house.
- Reduced Dependence on Freelance Service Providers
For network support, smaller businesses commonly rely on individual freelance consultants. While independent consultants have less overhead than big service firms and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the absence of fallback help may force your company to wait for assistance during an IT crisis. As your business grows, system downtime and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your network is always available.
- Build a Scalable Foundation for Seamless Expansion
Businesses typically begin with an information architecture created on a modest budget. Lacking a scalable framework, band-aid fixes often get thrown onto a shaky foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. Such badly designed systems need proper assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a system architecture able to deliver the solid foundation to meet current business demands and simplify downstream expansion.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller offices need advice and technical training to navigate through an ever more complicated maze of product alternatives available for promoting business success and improving productivity. Businesses hardly need a network consultant who is attempting to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended
solution is designed around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the real interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has few competitors. Businesses who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.