Fast Remote Troubleshooting for Tukwila Washington Computer Systems
For organizations in Tukwila Washington, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISA and CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since solutions require minimal chargeable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization benefits additionally in indirect expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is especially helpful in environments that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you pay just for the services that you receive. Unlike typical online service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where fast fixes somehow turn into substantial bills. Progent's skill at disposing of technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies which permit the maximum degree of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to link to your environment without breaching network security.
Progent's sophisticated service database application keeps detailed histories of the service that Progent's customers have been provided. Progent's authorized consultants have access to the records of support delivered to each client by any Progent consultant. This history of problems and repairs is stored as a conveniently accessible support knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to arrive at optimal resolutions promptly.
Online services offered by Progent to clients in Tukwila Washington include:
Certified MS Windows Support
Progent's Microsoft-expert remote service professionals offer computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting services, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop support services to help you business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most challenging challenges surrounding network design, installation, maintenance, protection, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs represent an excellent value because their depth of expertise allows them to fix problems quickly. In typical instances, less experienced service providers can wrestle for hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can connect to your network via sophisticated remote support tools to perform fast, secure, and affordable analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's market leading selection of infrastructure products by providing consulting services such as:
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up quickly following a serious penetration. Security solutions available from Progent include: comprehensive data security and compliance audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent can provide expert online consulting services to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online consulting services to address a broad spectrum of computer technologies including network architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from legacy applications to Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency online assistance diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight line of network monitoring and management services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Tukwila Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk service options for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your existing one, selecting or modifying Call Center application software to address the special needs of your corporation, or adding temporary online personnel to reinforce your internal Help Desk Call Center resources during high-demand scenarios like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran network consultants gives your customers in Tukwila Washington instant access to an efficient support group with extensive experience providing phone support and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a significant enabler of company productivity, and Progent's aim is to resolve instead of just annotate technical problems.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based professional engineering support and education in key business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Tukwila Washington online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your IT support is proactive rather than reactive. By exposing looming problems before they cause downtime, system monitoring can head off inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate a mix of platforms.
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Tukwila Washington, Progent's phone-based computer support specialists can deliver effective and cost-effective system help the moment your company needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair computer problems quickly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Tukwila organization relies on a local independent consultant or employs a full time IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to solve sudden network crises or especially complex integration projects.
Features of Progent's Online Network Support for Tukwila Washington
Progent's phone help, remote troubleshooting, network security expertise, and system administration services give companies in Tukwila Washington the greatest leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk services and system administration, Progent's experts can deliver your company enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Tukwila Washington and is also ideal for customers in geographic areas that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad array of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers online help on a minute-by-minute basis, so you pay only for the services you use. Progent has no minimum charge for online help and imposes no ongoing subscription fee for support services delivered during normal business hours. This keeps you from facing big bills for simple fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, network security planning, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting expertise for specific application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Database Administration and Application Design
Apple Macintosh Help
Amazon MWS Programming
By offering a full service centralized resource for network generalists and specialists, Progent can deliver fast, affordable, and thorough IT solutions that meet the special needs of your company.
- Advanced Remote Access Software
Secure remote access permits Progent's service experts to observe precisely what your users see. This makes it possible to find quick solutions to problems that could otherwise demand an expensive onsite service call. Sophisticated remote connectivity software and expert technicians combine to allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system analysis.
- Compatibility with Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Support for Maximum Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical background, fine tuned support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent offers in-depth support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help per minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services provided during regular working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be forced to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each staff member to each client. The practice of detailing and archiving service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.