Fast and Affordable Remote Technical Support for Tukwila Computer Systems
Fast Phone Technical Support for Tukwila SystemsFor companies located in Tukwila or anywhere in Washington, Progent offers online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support reduces immediate costs because solutions accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to typical online support companies, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from scenarios where speedy. minor repairs somehow end up as major bills. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven processes that allow the maximum degree of efficiency for remote technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your company's network without compromising corporate security.

Progent's powerful service reporting system includes thorough histories of all support that Progent's clients have been provided. Progent's authorized engineers have access to the details of services provided to each customer by every Progent engineer. This database of anomalies and fixes is stored as a conveniently exploitable support database that allows Progent's online support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' internal engineering staff so Progent's remote consulting specialists can come up with optimal resolutions quickly.

Online technical support services provided by Progent to clients in Tukwila and throughout the state of Washington include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the world's top enterprises. The ProSight series of outsourced network management services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete major projects economically and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your existing one, identifying or enhancing Help Desk Call Center application software to address the special needs of your business, or providing temporary phone support staff to supplement your internal Help Desk group to handle demanding scenarios like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran network experts provides your workers in Tukwila or anywhere in the state of Washington rapid contact with a dependable technical support resource with substantial experience offering phone help and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a significant driver of business success, and Progent's intent is to solve and not merely annotate network issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Group provides online advanced engineering support and training in key application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and education for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Tukwila, or anywhere in the state of Washington, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your IT support is proactive rather than reactive. By exposing possible problems before they evolve into crashes, automated monitoring can avoid disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of OS platforms.
How Your Tukwila Business Can Contact Progent's Online Service Experts
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Tukwila or throughout the state of Washington, Progent's phone-based network support specialists can deliver professional and affordable system support whenever your business has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix network problems rapidly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Tukwila office works with a local independent support technician or maintains a full time IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to fix sudden network crises or particularly challenging integration problems.

Features of Progent's Online Network Support for Tukwila
Progent's online help, remote repair, system security consulting, and system administration services give businesses in Tukwila or anywhere in the state of Washington the greatest leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can provide your organization world class IT support while allowing you to avoid the expense and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, in the trenches of network support, executing a wide variety of technical projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This guarantees that you get not only expert technical capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.