Fast Remote Troubleshooting for Tukwila Washington Computer Networks
For companies in Tukwila Washington, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's remote support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve most network problems quickly. This lowers immediate costs since service calls accumulate fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical online service companies, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from situations where quick repairs manage to end up as large invoices. Progent's penchant for handling technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized technologies and field-proven processes which ensure the maximum level of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.
Progent's advanced service reporting system maintains thorough records describing the support that Progent's clients have received. Progent's staff consultants have access to the specifics of services provided to each Progent customer by any Progent engineer. This database of issues and repairs is organized as an easily exploitable internal knowledge base that permits Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive support databases and permit quick access to manufacturers' in-house support staff so Progent's remote consulting specialists can come up with the most efficient solutions in the least time.
Remote technical support services offered by Progent to clients in Tukwila Washington include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support experts can deliver network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to assist your business to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network engineers, and certifies a person's network technology skills at the master level. CCIEs can handle even the most complex issues occurring in network planning, integration, management, security, and repair. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience permits them to solve problems quickly. In many instances, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system via sophisticated remote support technology to perform efficient, safe, and affordable diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading family of networking devices. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points planning and integration support, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions that can strengthen the immunity of your Windows, macOS and OS X, Linux environment against attacks or help your business to recover rapidly after a damaging penetration. Security services offered by Progent include: in depth network security and compliance audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; building secure techniques for remote and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide spectrum of computer technologies including system architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server economization and easy management in networks that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's group-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so that any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Tukwila Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or revamping your established organization, selecting or customizing Help Desk software products to address the particular needs of your company, or providing temporary phone support personnel to reinforce your internal Call Center team to handle high-demand scenarios like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology professionals offers your customers in Tukwila Washington instant contact with an effective technical support group with years of background offering telephone-based consulting and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of business success, and Progent's goal is to resolve and not just track technical issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts staff provides phone-based and in-depth consulting support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and training services, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Tukwila Washington remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your environment so that your IT support is proactive and automated. By spotting emerging issues before they result in downtime, remote monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks powered by a mix of operating systems.
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Tukwila Washington, Progent's online computer support specialists are ready to provide effective and cost-effective system help whenever your company has to have it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair network problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Tukwila company relies on a local freelance support technician or employs a full time IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to deal with sudden system emergencies or particularly complex integration problems.
Features of Progent's Online Computer Services for Tukwila Washington
Progent's phone support, Internet-based repair, system security expertise, and system administration services offer companies in Tukwila Washington unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can deliver your company world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Tukwila Washington and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a per-minute basis, so you are billed only for the services you receive. Progent has no minimum charge for online support and asks for no periodic subscription fee for services provided during regular business hours. This protects you from paying big bills for routine repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff specialists who have experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support services include system integration, Microsoft Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Experts group offers world-class consulting support for specific business applications. Help offered by the Application Experts staff covers:
Dynamics GP Consulting and Programming
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL DBA Services and Application Design
Apple Mac Integration
Amazon MWS Programming and Debugging
By providing a full service one-stop resource for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that align with the specific needs of your company.
- Sophisticated Remote Connectivity Tools
Secure online access allows Progent's service experts to observe exactly what your customers see. This makes it easier to find fast fixes to problems that might otherwise require an expensive onsite visit. Effective remote connectivity software and experienced engineers combine to enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Support for Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Service for Maximum System Availability
For businesses with vital applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious companies whose workers need immediate access to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be tempted to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Companies who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.