Fast Remote Troubleshooting for Tukwila Washington Computer Networks
Immediate Phone Help for Tukwila SystemsFor companies in Tukwila Washington, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve most network problems quickly. This lowers immediate costs since service calls accumulate fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical online service companies, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from situations where quick repairs manage to end up as large invoices. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized technologies and field-proven processes which ensure the maximum level of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.

Progent's advanced service reporting system maintains thorough records describing the support that Progent's clients have received. Progent's staff consultants have access to the specifics of services provided to each Progent customer by any Progent engineer. This database of issues and repairs is organized as an easily exploitable internal knowledge base that permits Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive support databases and permit quick access to manufacturers' in-house support staff so Progent's remote consulting specialists can come up with the most efficient solutions in the least time.

Remote technical support services offered by Progent to clients in Tukwila Washington include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so that any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or revamping your established organization, selecting or customizing Help Desk software products to address the particular needs of your company, or providing temporary phone support personnel to reinforce your internal Call Center team to handle high-demand scenarios like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology professionals offers your customers in Tukwila Washington instant contact with an effective technical support group with years of background offering telephone-based consulting and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of business success, and Progent's goal is to resolve and not just track technical issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts staff provides phone-based and in-depth consulting support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Tukwila Washington remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your environment so that your IT support is proactive and automated. By spotting emerging issues before they result in downtime, remote monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks powered by a mix of operating systems.
How Your Tukwila Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Tukwila Washington, Progent's online computer support specialists are ready to provide effective and cost-effective system help whenever your company has to have it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair network problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Tukwila company relies on a local freelance support technician or employs a full time IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to deal with sudden system emergencies or particularly complex integration problems.

Features of Progent's Online Computer Services for Tukwila Washington
Progent's phone support, Internet-based repair, system security expertise, and system administration services offer companies in Tukwila Washington unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can deliver your company world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

An index of content::

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    Progent's certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, create test environments and rollout strategies, optimize your network for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT management team, create an enterprise-wide security strategy, streamline network management, help with application development, and build and validate a DR/BC plan.

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    Progent's Microsoft-certified consultants offer computer help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting team can help you plan, integrate, maintain and administer the entire suite of Windows .NET Servers including SQL Server, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Windows Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager.

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    Citrix offers a powerful line of products that deliver enterprise-grade manageability, scalability, and performance for virtualizing servers and for centralized distribution of virtual Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Essentials for Hyper-V. Progent's Citrix-certified engineers can help your company to evaluate the business benefits of Citrix virtualization products and help you plan, validate, implement, troubleshoot, and support Citrix solutions.

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    MS Communications Server delivers Instant Messaging and Real Presence as part of an extensible, world-class package featuring advanced security, seamless integration with popular Microsoft products, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can realize cost savings and improved business efficiencies, increased worker productivity, and stronger IP security with this easy-to-manage, fault-tolerant IM platform. Successful implementations of Microsoft Office Communications Server require careful planning and consideration before installation. Progent's Microsoft-authorized consultants can provide the skill necessary to realize all the advantages of Office Communications Server across your whole organization.

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    Progent's application experts offer advanced consulting, software programming, deployment help, and online classes for popular business applications that address key areas including ERP, general accounting, management reporting, web commerce application development, and the Microsoft Office family of business productivity software. As a Microsoft Partner with years of experience delivering high-level consulting support online, Progent can help clients throughout the United States to eliminate the time and expense associated with travel and on-site activity without compromising the effectiveness of consulting support.

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    Medium-size businesses can enjoy all the benefits of System Center Operations Manager and have quick availability of Progentís Microsoft and Cisco Premier IT support experts. With Progent's affordably priced network support programs, medium-size businesses can choose a simple co-sourcing service program based on Operations Manager 2007 with server monitoring, proactive alerts, comprehensive reporting, Help Desk support, and online service. For companies with line-of-business environments who need high availability networking, Progent offers a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager to offer mid-size business information systems world-class reliability, security and performance.

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  • MOM 2000 Case Study
    MOM 2000 Example Application

    Before Progentís Microsoft Operations Manager solution, network problems were handled reactively, after workers were impacted by them. With the help of proactive, automated alerts and trend reports sent by MOM, Progent can now ward off system troubles before they becomes serious enough to impact network availability. Thanks to MOM, Progent can resolve incipient problems before customers are aware that the problems exist. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class reliability, safety and performance.

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    Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers important innovations as well as a revamped architecture. These improvements affect vital facets of IT including ease of administration, high availability (HA), security, operational costs, collaboration, expandability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the potential advantages of migrating to Exchange Server 2013, design a cost-effective test and deployment strategy, and train your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote consulting and support and management for Exchange Server 2013.

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    Progent's Support for IT Service Firms lets you use Progent's consulting experts while retaining your own brand as a transparent extension of your network services staff.

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    Progent's certified SQL Server 2017 consultants can help your organization to design and implement an efficient upgrade from your existing SQL Server environment to SQL Server 2017.

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    Progent's Microsoft Certified engineers offer expert support for corporate-wide deployments of Microsoft Exchange 2007. Progent's consultants can show you how to prepare for multi-location Exchange Server rollouts or updates and can provide onsite personnel to assist large companies with deployments of Microsoft Exchange in the or any area covered by Progent's consultants.

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    Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that avoids network disruption, reduces long-term service demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multiple server or multi-site upgrades, Progent has the experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and design services include expertise with the configuration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business needs.

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    Progent's Microsoft-certified network experts can help you to assess the benefits of Exchange 2010 for your company and can assist your IT staff to design and carry out a smooth migration to Exchange 2010 from Microsoft Exchange 2003 or Exchange Server 2007 that will offer quick return on investment by improving your workers' efficiency, lowering the cost of hardware and service, simplifying administration, and integrating your vital communications platforms.

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    Cisco's Meraki family of switches are intended for environments that go from small branches to large campuses. Progent's Cisco-certified consultants can provide affordable online consulting expertise to assist you to plan and implement an efficient network architecture that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-centric management tools, configure policies to ensure security and compliance, create and validate a disaster recovery plan, and troubleshoot technical issues associated with any aspect of your Meraki ecosystem. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to create a unified networking infrastructure.

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    Progent's CCIE-certified networking experts can help your organization to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, manage, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent offers access to a senior consultant with extensive hands-on experience installing, maintaining, and enhancing video conferencing systems from leading suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house network management team, your ISP, and your telepresence platform vendor to assist your organization maximize the strategic value of your telepresence solution.

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    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems.

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    Microsoft CRM helps small businesses build profitable client relationships. Built-in Sales and Customer Service components allow employees to share data to help improve selling success and offer consistent, effective customer service. Progent can set up the most sensible network environment, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can show you how to combine Microsoft Dynamics CRM with your sales or customer service data.

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    Progent's Microsoft-certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration plans, optimize your network for on-premises, multi-site, cloud-based, and hybrid environments, train your IT management staff, develop a corporate-wide security plan, automate IT management, assist with application development, and generate and validate a DR/BC plan.

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    Lync 2013, now called Skype for Business, allows organizations of all sizes to create a manageable and protected communications ecosystem that supports the modern BYOD computing style with instant messaging, real-time presence, audio/video and web meetings with application sharing, and both IP-based and PSTN calling enabled for a wide assortment of stationary PCs and mobile clients. Progent's certified Lync 2013 experts and system integrators can assist you to assess the business benefits of Lync Server 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid model suitable for your present and future goals, implement Lync 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your IT team and users. Progent has in-depth expertise in key components of a Lync 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook and PowerPoint.

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    To provide economical IT support for small companies, Progent offers full-service IT outsourcing packages that give small organizations quick access to network expertise without forcing you to recruit, educate, and manage an expensive full-time IT team. Progentís IT outsourcing packages give you an economical way for building a protected and robust environment for your important Microsoft Windows office productivity applications such as Office XP and Office 2003.

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    Progent can help your organization in any phase of your migration to Microsoft Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and configuring Outlook.

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    Cisco has designed a full array of routers including routers built to provide the protection, performance, and availability demanded by customers ranging from small offices to global enterprises. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and network uptime. Progent can help you select and integrate Cisco routers to build a solid infrastructure for your IT system and to make it easy to grow as you support new users, start new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent can provide help with a variety of routers powered by the Cisco IOS operating system, such as the Cisco 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Series Routers.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost over Cisco's popular ASA 5500-X security appliances and offer unified management and automation of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and carry out an efficient upgrade to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to create and centrally control network environments that span local offices, data centers, and cloud resources.

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    Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or implement an efficient transition to Cisco's modern Wi-Fi controller technology.

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    Progent's Microsoft-certified experts have 20 years of experience providing e-mail and integrated telecommunications/email solutions for companies. Progent offers affordable Microsoft Exchange 2007 Server consulting services to strengthen email security and virus defense, provide high availability email, and implement remote and wireless email connectivity. Progentís Microsoft Exchange consulting and support offerings can assist you in designing and deploying a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that minimizes network disruption, simplifies long-term support demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site migrations, Progent offers the background to finish your move rapidly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Microsoft Exchange 2007 Server.

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    Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both IP-based and traditional PSTN calling. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office desktop or Office 365 and simplify administration via integration with Windows AD. Lync 2010 can also reduce expenses by eliminating VoIP equipment and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide remote and on-premises support to assist your company to maintain and troubleshoot your existing Lync Server 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist your organization to design and carry out an efficient Skype for Business upgrade.

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    Progent's experts offer Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and custom training. Progent can assist clients to migrate to macOS from OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with Apple macOS and Mac OS X applications. Progent can also assist you with Apple iPhone integration and Apple iPad synchronization, or moving to iCloud. For business environments based solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of designing, configuring and supporting a network infrastructure that is reliable, secure, efficient and aligned with your organization's objectives.

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    Progent's Microsoft-Certified SQL consultants offer an array of services to help small and midsize businesses to plan, deploy, administer, and troubleshoot Microsoft SQL 2008 solutions so that they realize the optimum business benefit from this state-of-the-art RDBM technology. Also, Progent can provide consulting expertise for network infrastructure, enterprise-wide protection, and application development to optimize the business value of your information network.

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    Progent believes that a carefully designed and executed network is a pivotal factor for accelerating any company's success, and we apply this philosophy in our corporate system environment. Progent has created a zero-downtime virtual office network that enables Progent's in-house consultants and certified contractors to deliver rapid and effective support, cooperate easily on challenging projects, and gain from career and private maturity by being a member of an exciting business ethos of self motivation and independence.

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    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data.

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    Microsoft SQL Server 2005 delivers powerful, familiar tools to computer professionals as well as to information workers, reducing the difficulty of creating, deploying, administering, and using enterprise data and analytical programs on platforms ranging from mobile devices to enterprise information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consulting firm with hands-on expertise and wide knowledge in designing and deploying data-driven, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

  • Windows 8.1 Consultant Services Award Winning Windows 8.1 Training Technical Support
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    Antispam Small Business Subscription

    E-Mail Guard is Progent's economical anti-spam and antivirus solution that offers small businesses world-class protection from spam, viruses, directory harvesting, and other types of email-borne attacks on computer networks. E-Mail Guard is built on Postini's Perimeter Manager, a full library of web-based anti-spam and virus defense services that stop email assaults before they can breech the company firewall. Perimeter Manager also lets administrators track and manage their email systems, irrespective of server platform, hardware technology, or data center location.

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  • ProSight Remote Server Management Technical Consultant
    Automated Desktop Inventory Engineer

    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical assets that power your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt your business.

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