For small companies located in Tukwila or anywhere in Washington, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most network issues rapidly. Efficient support lowers immediate expenses since service calls require fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where quick repairs somehow turn into substantial invoices. Progent's penchant for solving technical issues quickly translates into your business saving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has developed a collection of optimized technologies and field-proven methodologies that promote the highest level of efficiency for online technical support and troubleshooting for small company information networks. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to link to your company's network without compromising network security.
Progent's highly evolved technical support reporting system maintains thorough records describing the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of services delivered to every customer by any consultant. This history of problems and resolutions is structured as a readily accessible internal database that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to arrive at optimal solutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Tukwila or anywhere in Washington or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's remote network support engineers have advanced credentials in a comprehensive set of technologies. This broad range of capability allows Progent's consultants to handle almost any crisis likely to take place in a small company network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To help clients with mixed-platform networks, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services Offered by Progent to small businesses in Tukwila and throughout the state of Washington include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of information technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy administration, and migration from older applications to current Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking professionals, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most complex issues surrounding network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to find solutions for even the most intractable problems rapidly. In typical cases, less qualified consultants can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Few service firms make CCIEs available to support small and mid-size companies. Progent offers fast phone contact with a CCIE so you can get timely support for serious network issues that are crippling business efficiency but are not within the experience of your regular IT maintenance group or consultant. Progent's CCIE consultants can communicate with your network via advanced on-line support technology in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support experts can deliver computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of online PC desktop services including Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISM and CISSP network security consultants offer a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help you to recuperate quickly following a serious breach. Security services available from Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; installing firewalls; establishing safe architectures for off-site and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help companies of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for special projects that small companies frequently need. Billing rates for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Tukwila Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk support alternatives for small companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for smaller companies who don't have the money or time to create an internal Help Desk Call Center but who need fast response from an effective Call Center with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Call Center or improving your current organization, identifying or modifying Call Center software products to handle the special requirements of your business, or providing temporary online personnel to supplement your existing Help Desk team during high-demand events such as software transitions, major upgrades, or rolling out new business software.
Progent's Call Center staff of experienced information technology experts provides your computer users in Tukwila or anywhere in the state of Washington quick assistance from an efficient technical support resource with years of experience providing telephone-based help and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a crucial contributor to company performance, and Progent's aim is to fix and not just report IT issues.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Team can supply online advanced engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications including CRM, Microsoft Office Project, Word, and Office Excel. To find out additional information about Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can nurture the creative aspect of Mac environments by delivering phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio or video or integrating an audio/video production lab.
Online Network Monitoring Support
Progent offers businesses in Tukwila, or anywhere in the state of Washington, remote computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your IT support is proactive and automated. By exposing potential issues before they expand into full-scale emergencies, remote monitoring can head off stressful and expensive network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments based on multiple platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area