For small and midsize companies located in Tukwila or anywhere in Washington, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online support engineers represent excellent leverage due to the fact that they have the real-world background and the sophisticated technology to solve most network issues quickly. Efficient support lowers direct costs because service calls take up fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing policy for online help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you receive. Unlike many remote service organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid scenarios where speedy. minor fixes somehow turn into big invoices. Progent's penchant for dealing with problems efficiently translates into your company saving money.
Progent's Online Technical Support Tools
Over time, Progent has developed a set of optimized technologies and field-tested methodologies which allow the highest degree of efficiency for remote consulting and troubleshooting for small and midsize business computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity allows the experts of Progent's online support team to link to your company's environment remotely without violating system security.
Progent's powerful service database system includes extensive histories describing the support that Progent's customers have been provided. Progent's staff service personnel have access to the details of services rendered to each Progent client by every Progent consultant. This database of issues and repairs is structured as a conveniently accessible proprietary knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft permit access to additional vast technical databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts can determine the best resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote support in Tukwila or anywhere in Washington or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.
Online Support Services Provided by Progent
Progent's remote network support professionals have credentials in an extensive array of disciplines. This wide range of IT skills permits Progent's consultants to tackle practically any crisis likely to occur in a small or midsize company network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To help customers with mixed-platform environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support available from Progent to small businesses in Tukwila and throughout the state of Washington include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology such as system infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for networking consultants, and validates a person's technical skills at the expert level. Cisco CCIEs know how to deal with even the most intractable issues encountered in network planning, integration, maintenance, protection, and troubleshooting. CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or identifying software patches. CCIEs offer excellent value because their depth of expertise allows them to solve the most difficult problems quickly. In many cases, less seasoned engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support organizations make CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone contact with a CCIE so your company can get timely help for complex network problems that are hurting worker productivity but are not within the experience of your ordinary network support group or consultant. Progent's Cisco CCIE engineers can tie into your computer system via sophisticated remote support technology in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized MS Windows Support
Progent's Microsoft-expert online service engineers offer network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of remote desktop services such as Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of security solutions to bolster the protection of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist your business to clean up quickly following a serious breach. Security solutions offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; configuring firewalls; designing secure architectures for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help companies of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting professionals for contract projects that small businesses often request. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Tukwila Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for smaller companies who don't have the resources to assemble and manage an internal Help Desk but who want fast response from a reliable Call Center with proficient telephone support as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless extension of your established Helpdesk organization. Progent's Virtual Help Desk can act as an escalation option to resolve complex network issues, or be available in those situations when your ordinary resources are swamped.
Progent's Call Center consulting expertise can support you in building an efficient new Help Desk Call Center or revamping your current one, selecting or enhancing Help Desk Call Center application software to handle the particular demands of your company, or adding temporary phone support personnel to work with your internal Help Desk team during high-demand events such as software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network consultants provides your customers in Tukwila or anywhere in the state of Washington immediate communication with an efficient technical support resource with substantial background delivering telephone-based support and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a key driver of business productivity, and Progent's goal is to solve instead of simply record IT problems.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff offers online professional consulting expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To learn more on Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the creative facets of Mac computing by offering phone-based help support and training in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio or video or integrating an audio/video production studio.
Remote Network Monitoring Support
Progent can provide businesses in Tukwila, or anywhere in the state of Washington, remote computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT support is proactive rather than reactive. By spotting possible problems before they grow into downtime, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a mix of platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area