For small businesses in Tukwila or anywhere in Washington, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISSP-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage because they are equipped with the practical background and the sophisticated technology to solve the majority of information system issues quickly. Efficient support reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect costs by reducing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing model for online support is structured to get the most out of your network support dollar. Progent bills per minute for phone consulting, so you are billed just for the support that you actually get. Unlike typical remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor solutions manage to turn into major tabs. Progent's penchant for handling technical issues quickly translates into your business spending less money.
Progent's Online Support Tools
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies which ensure the maximum level of effectiveness for remote help and repair for small and midsize company computer systems. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's remote service group to access your computer system remotely without violating system security.
Progent's powerful customer support reporting application stores detailed histories for the support that Progent's clients have received. Progent's team engineers have the benefit of the history of services rendered to every customer by any Progent consultant. This archive of anomalies and fixes is stored as an easily exploitable support database that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft make available additional massive support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can determine the best solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Tukwila or anywhere in Washington or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's phone-based consulting professionals offer advanced credentials in an extensive set of technologies. This broad range of IT skills permits Progent's engineers to manage virtually any crisis likely to occur in a small business information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to companies with mixed-operating system networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote services Offered by Progent to clients in Tukwila and throughout the state of Washington include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a broad range of information technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help for resolving anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can deal with the most stubborn issues encountered in network infrastructure planning, integration, management, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise enables them to find solutions for the most complex problems rapidly. In typical cases, less seasoned service providers can wrestle for hours or days with identical problems that a CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick phone contact with a CCIE so your company can get immediate help for complex network infrastructure problems that are hurting business productivity but are outside the scope of your ordinary computer support providers. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of advanced remote support tools in order to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service experts can provide network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online desktop support services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of security services to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist your company to recover quickly after a serious penetration. Security services offered by Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm attacks; integrating firewalls; designing secure architectures for off-site and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special projects that small companies often request. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Tukwila Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center support programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for smaller companies who lack the resources to create an in-house Call Center but who want quick response from an effective Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in building an effective new Call Center or improving your established one, evaluating or enhancing Help Desk Call Center software to handle the particular needs of your corporation, or adding temporary phone support personnel to reinforce your internal Help Desk Call Center group to handle unusually busy situations such as software migrations, mass updates, or rolling out new business software.
Progent's Call Center staff of seasoned network professionals gives your workers in Tukwila or anywhere in the state of Washington instant contact with a reliable technical support resource with extensive experience providing telephone-based consulting and online diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a crucial contributor to company efficiency, and Progent's policy is to fix and not just track network issues.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team provides remote professional consulting expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications including CRM, Project, MS Office Word, and MS Excel. To read additional information on Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac experts can support the imaginative components of Macintosh environments by offering remote help services and training in graphics, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or integrating an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Tukwila, or anywhere in the state of Washington, online network monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent for your business so that your network support is proactive rather than reactive. By detecting possible trouble spots before they grow into network outages, remote monitoring can head off disruptive and costly information system crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments powered by a mix of operating systems.
To contact Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area