For small and midsize businesses located in Tukwila or anywhere in the state of Washington, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls take up fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company benefits even more in incidental expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for online support is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike typical remote service organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent scenarios where speedy. minor repairs manage to turn into major tabs. Progent's skill at dealing with technical issues efficiently translates into your company conserving cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the maximum level of effectiveness for remote engineering help and troubleshooting for small and midsize company computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's Technical Response Center to connect to your environment without compromising corporate security.
Progent's highly evolved service reporting system maintains thorough documentation for the support that Progent's customers have received. Progent's team consultants have the benefit of the details of support rendered to every customer by every engineer. This history of anomalies and responses is organized as a readily accessible support knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and allow quick response from vendors' in-house support staff so Progent's remote service experts can come up with the best solutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Tukwila or anywhere in Washington or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's online technical support experts offer advanced credentials in an extensive set of products and technologies. This wide range of IT skills enables Progent's consultants to handle practically any problem likely to take place in a small business network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to companies with mixed-platform networks, Progent also provides the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote support services available from Progent to clients in Tukwila and anywhere in the state of Washington include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a broad spectrum of information technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent remote help for resolving problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and certifies an individual's networking knowledge at the master level. Cisco CCIEs can deal with the most stubborn problems occurring in network infrastructure design, deployment, maintenance, security, and repair. CCIEs work closely with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to find solutions for even the most difficult problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes.
Few service organizations make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick phone contact with a Cisco authorized CCIE so you can get timely support for complex network infrastructure issues that are lowering worker productivity but are beyond the experience of your local IT support personnel. Progent's Cisco CCIE support experts can communicate with your computer system by means of advanced remote support tools to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals can deliver network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration support, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote desktop services including Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP security consultants can provide a variety of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your business to recuperate rapidly following a serious penetration. Security consulting services offered by Progent cover thorough network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; defending your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help organizations of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small businesses often need. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special online consulting services include:
How Your Tukwila Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for small businesses who don't have the resources to support an in-house Help Desk but who want fast response from a reliable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent reinforcement of your established Helpdesk organization. Progent's Virtual Help Desk can act as an escalation resource for complex computer system problems, or be ready in those situations when your ordinary support engineers are swamped.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or enhancing your current one, selecting or modifying Help Desk application software to handle the unique requirements of your company, or adding temporary phone support staff to supplement your existing Help Desk resources to deal with unusually busy events like software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network consultants gives your workers in Tukwila or anywhere in the state of Washington rapid assistance from a large network service group with years of experience offering phone consulting and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a significant driver of business success, and Progent's aim is to solve instead of merely annotate IT problems.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team provides remote advanced engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Office Project, Word, and MS Excel. To learn more about Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can support the imaginative aspect of Apple Mac systems by offering phone-based consulting support and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent offers companies in Tukwila, or anywhere in the state of Washington, online computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your computer support is proactive rather than reactive. By uncovering looming issues before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks powered by a combination of platforms.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area