Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
For small and midsize businesses in Tukwila or anywhere in the state of Washington, Progent provides technical support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online support services represent excellent leverage due to the fact that they have the practical experience and the advanced technology to resolve most network issues rapidly. Efficient support reduces direct expenses because service calls require fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's billing policy for online help is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you owe just for the support that you receive. Unlike many online support firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor repairs somehow turn into large tabs. Progent's skill at dealing with problems quickly results in your business conserving cash.
Progent's Online Technical Support Tools
Over time, Progent has developed a collection of optimized technologies and field-tested processes that promote the maximum level of efficiency for remote engineering help and repair for small and midsize business computer systems. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to interface to your company's environment without breaching system security.
Progent's proprietary technical support reporting application stores thorough records describing all service that Progent's customers have received. Progent's team service personnel have access to the details of assistance rendered to every customer by any engineer. This history of issues and solutions is structured as a conveniently retrievable support database that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's online service experts can arrive at optimal solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Tukwila or anywhere in Washington or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's phone-based technical support professionals have advanced credentials in an extensive array of disciplines. This broad scope of capability permits Progent's consultants to manage virtually any problem likely to occur in a small or midsize business information system. Certificates earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support businesses with mixed-platform networks, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote services available from Progent to clients in Tukwila and throughout the state of Washington include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from legacy applications to current Windows or Linux-based solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and certifies an individual's networking skills at the expert level. CCIEs can handle the most difficult challenges associated with network planning, deployment, maintenance, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience allows them to find solutions for the most difficult problems quickly. In typical instances, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few support organizations make CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can get urgent assistance for serious network infrastructure issues that are impacting business efficiency but are beyond the experience of your ordinary computer maintenance providers. Progent's Cisco CCIE support experts can tie into your environment via the latest remote support technology in order to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support engineers offer computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of online PC desktop consulting and support services including Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified Network Security Engineers
Progent's accredited CISSP and ISSAP security consultants can provide a variety of system protection solutions that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to clean up quickly following a serious breach. Security solutions available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; setting up firewalls; designing secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses frequently request. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute major projects within budget and on time. Progent's special online consulting solutions include:
How Your Tukwila Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are intended for small organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who require fast communication with a reliable Help Desk with professional phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent addition to your current Call Center resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve the toughest network challenges, or be ready in those situations when your other resources are too busy.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk Call Center or revamping your established one, evaluating or enhancing Call Center software products to meet the special requirements of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk resources during demanding events such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your workers in Tukwila or anywhere in the state of Washington rapid communication with a dependable support group with substantial experience delivering telephone-based consulting and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a significant contributor to business success, and Progent's target is to solve rather than merely document IT issues.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff offers online professional engineering support and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft applications including CRM, Office Project, MS Office Word, and Microsoft Excel. To read more information concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the artistic elements of Macintosh systems by delivering remote consulting support and training in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio or video or establishing an audio/video production studio.
Remote Network Monitoring Services
Progent can provide companies in Tukwila, or anywhere in the state of Washington, online network monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By detecting possible issues before they grow into crashes, remote monitoring can head off inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems based on multiple operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.