Fast and Affordable Remote Troubleshooting for Tukwila Information Networks
For organizations in Tukwila or anywhere in Washington, Progent provides remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers provide excellent value because they have the practical background and have access to the advanced technology needed to resolve the majority of network problems rapidly. This reduces direct expenses since service calls use up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization benefits even more in incidental costs by reducing or eliminating system outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is particularly important for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the support that you receive. In contrast to typical online service organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and clean model for billing avoid scenarios where speedy. minor repairs manage to end up as large tabs. Progent's skill at disposing of problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies that allow the highest degree of efficiency for remote engineering help and repair for information networks of any size. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to communicate with your network remotely without breaching system security.
Progent's sophisticated customer support database application includes thorough histories of the service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support rendered to each customer by every consultant. This archive of trouble tickets and resolutions is organized as a quickly searchable internal database that enables Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to find optimal solutions quickly.
Remote support services provided by Progent to companies in Tukwila and throughout the state of Washington include:
Authorized Windows Experts
Progent's Microsoft-expert online support experts offer computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business Server migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to help your business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support services plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and certifies a consultant's network technology knowledge at the master level. CCIEs can deal with the most difficult challenges associated with network design, integration, administration, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network administration tools and developing workarounds or identifying program patches. CCIEs provide excellent value because their deep experience allows them to resolve problems rapidly. In many instances, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system using sophisticated remote support tools in order to perform quick, safe, and economical diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco-qualified CCIEs offer help for all of Cisco's popular family of networking products by offering consulting services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of security services that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to clean up quickly after a damaging penetration. Security consulting services available from Progent cover comprehensive data security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile communication; guarding your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a wide range of computer technologies such as system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance analyzing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online consulting services include:
How Your Tukwila Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting support can aid you in building an effective new Help Desk or revamping your current organization, evaluating or customizing Help Desk software to address the particular demands of your company, or adding temporary online personnel to supplement your in-house Help Desk Call Center team to deal with high-demand scenarios like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network experts offers your workers in Tukwila or anywhere in the state of Washington immediate communication with a dependable technical support resource with years of experience providing telephone-based support and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a major driver of business efficiency, and Progent's intent is to solve instead of simply track technical issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Tukwila, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so that your computer support is proactive rather than reactive. By anticipating looming issues before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Tukwila or throughout the state of Washington, Progent's phone-based computer support specialists can deliver effective and economical system help the moment your company needs it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while eliminating the cost and lost productivity associated with in-person support calls.
Even if your Tukwila company deals with a local independent support technician or maintains a full time IT staff that can handle ordinary network problems, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to deal with sudden system emergencies or especially complex integration projects.
Details of Progent's Online Computer Support for Tukwila
Progent's online help, remote troubleshooting, system security expertise, and system management services give companies in Tukwila or anywhere in the state of Washington unparalleled leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Tukwila and is also ideal for customers in geographic areas of Washington that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for online service and imposes no periodic retainer for services provided during normal business hours. This protects you from facing big bills for simple fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers the services of authorized specialists who have skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services include system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting support for specific business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Application Development
MySQL Project Management and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop source for network generalists and specialists, Progent can tailor timely, inexpensive, and thorough IT solutions that meet the special requirements of your company.
- State of the Art Remote Connectivity Software
Secure online connectivity permits Progent's support professionals to see precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive personal visit. State-of-the-art remote connectivity tools and experienced engineers together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated system tracking.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Support for High Network Availability
For organizations with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained businesses whose workers require immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the front lines of network support, executing a wide range of IT projects for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class technical help, but also a consultant with field-tested methods for applying computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you won't be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.