Fast and Affordable Online Help for Tukwila IT Networks
For companies in Tukwila or anywhere in Washington, Progent offers online help for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools required to solve the majority of information system problems quickly. Efficient support reduces direct expenses because solutions require fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves even more with indirect costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is especially important in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's billing model for online help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to many remote support firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where quick solutions somehow end up as big tabs. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized tools and proven processes that ensure the highest degree of effectiveness for online help and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to communicate with your company's computer system without breaching system security.
Progent's advanced technical support reporting system maintains detailed histories for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of support provided to each Progent client by every Progent engineer. This database of issues and solutions is structured as an easily searchable support knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's online consulting experts are able to determine optimal solutions promptly.
Online services available from Progent to clients in Tukwila and anywhere in the state of Washington include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support experts can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business migration support, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to assist you business to deploy, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade help plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network engineers, and indicates an individual's networking skills at the master level. CCIEs know how to deal with even the most complex problems associated with network design, integration, management, compliance, and problem solving. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs provide exceptional value because their deep expertise permits them to fix problems rapidly. In common instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system via advanced remote support tools in order to provide quick, secure, and economical analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure devices by delivering services that include:
CISM and CISSP Certified System Security Specialists
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of system protection solutions to strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or assist you to recuperate quickly following a serious breach. Security solutions available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; integrating firewalls; building secure mechanisms for remote and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent can provide expert online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize physical IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to address a wide range of information technologies such as system infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance analyzing problems within UNIX/Linux systems based on leading versions of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
How Your Tukwila Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the resources to create an internal Call Center but who require quick response from an effective Help Desk with proficient telephone support plus the expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent reinforcement of your established Help Desk organization. Progent's Virtual Call Center can act as a an escalation resource to handle the most difficult technical problems, or be ready in those instances when your ordinary resources are swamped.
Progent's Help Desk Call Center team of experienced information technology consultants provides your clients in Tukwila or anywhere in the state of Washington rapid communication with an effective support resource with extensive background delivering telephone-based help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a crucial contributor to company efficiency, and Progent's goal is to fix instead of simply track technical issues.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and training in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Tukwila, or anywhere in the state of Washington, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your network support is proactive and automated. By exposing potential issues before they expand into network outages, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that incorporate multiple OS platforms.
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Tukwila or throughout the state of Washington, Progent's online network support engineers can deliver professional and cost-effective system help the instant your business has to have it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Tukwila office relies on a local freelance support technician or maintains an in-house organization that can deal with common computer issues, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to fix sudden network crises or particularly complex integration problems.
Advantages of Progent's IT Support for Organizations in Tukwila
Progent's remote technical help services allow your Tukwila business to realize the benefits of on-call, expert IT support without the expense of maintaining a full-time IT organization. Your information system will acquire added business worth by becoming more reliable, efficient, and secure. Advantages to your company include:
- Seamless virtual expansion of your on-site IT resources
With most businesses in Tukwila or anywhere in Washington, local computer support providers, whether represented by freelance consultants or an in-house IT staff, can handle the majority of technical issues. However, major troubles can occur when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your local support people. In these situations, Progent's online service professionals provide a convenient, fast, and economical way to augment your local help and to pass on valuable knowledge to improve your capability to handle downstream problems locally.
- Less Dependence on Individual Service Providers
For network maintenance, smaller businesses commonly depend on individual freelance consultants. Although independent consultants have smaller internal costs than big service companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of reserve personnel may force your business to go without assistance during an IT crisis. As your business grows, network unavailability and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to insure your network remains available.
- Create a Scalable Basis for Smooth Expansion
Businesses often begin with an IT architecture created on a shoestring budget. Without a robust infrastructure, band-aid fixes often get piled onto a shaky foundation. When a network grows, stability and expandability issues can impede the productivity of the organization. These poorly built environments need careful assessment, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the stable foundation to handle vital business requirements and ease future growth.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller organizations need advice and technical training to navigate through an ever more complex array of product alternatives available for promoting business success and enhancing efficiency. Businesses hardly need a computer engineer who is motivated to sell a certain vendor's products. IT support and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align IT consulting with the best interests of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, in the trenches of IT support, executing a broad variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for using technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help per minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.