Immediate Online Support for Tukwila Networks
For organizations in Tukwila or anywhere in Washington, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the practical experience and have access to the advanced technology necessary to solve the majority of network issues quickly. Efficient support lowers direct costs because service calls require fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves even more in indirect costs by reducing or avoiding network downtime and related losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive online technical support know-how is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing model for online support is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you owe only for the support that you receive. Unlike typical remote support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where quick fixes somehow end up as substantial invoices. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized technologies and field-proven processes which allow the maximum level of efficiency for remote technical support and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to access your company's system remotely without violating network security.
Progent's sophisticated service reporting system stores comprehensive histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the history of all help provided to every client by any consultant. This database of trouble tickets and fixes is stored as a conveniently searchable internal database that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's remote service experts are able to determine the most efficient solutions promptly.
Online support available from Progent to customers in Tukwila and anywhere in the state of Washington include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support professionals can provide computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to help your company to deploy, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support services as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and certifies an individual's network technology knowledge at the expert level. CCIEs know how to resolve the most difficult challenges surrounding network infrastructure design, deployment, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying software patches. CCIEs provide excellent value since their depth of expertise permits them to find solutions for problems rapidly. In many instances, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can connect to your network via the latest on-line support technology to provide efficient, secure, and affordable analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure appliances. Cisco networking support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs deployment help, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux network against assaults or assist your company to recuperate rapidly after a serious penetration. Security solutions offered by Progent cover in depth data security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to cover a wide range of information technologies such as network architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Tukwila Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or improving your current one, selecting or customizing Help Desk Call Center software to address the particular needs of your business, or providing occasional phone support personnel to reinforce your in-house Help Desk Call Center resources to handle unusually busy situations like software migrations, major updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned network experts gives your computer users in Tukwila or anywhere in the state of Washington immediate communication with an effective technical support group with substantial background offering phone help and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a solid contributor to company performance, and Progent's intent is to solve rather than merely annotate technical issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff can supply online advanced engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Tukwila, or anywhere in the state of Washington, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so your computer support is proactive rather than reactive. By exposing looming problems before they expand into downtime, proactive monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that incorporate multiple platforms.
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Tukwila or throughout the state of Washington, Progent's phone-based network support engineers can provide professional and economical IT support the instant your business needs it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Tukwila office has a local freelance consultant or maintains an in-house IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to resolve sudden network crises or particularly challenging integration projects.
Advantages of Progent's IT Support for Companies in Tukwila
Progent's remote network troubleshooting services allow your Tukwila organization to realize the benefits of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:
- Convenient remote expansion of your local support resources
For most offices in Tukwila and throughout Washington, local network service resources, whether made up of outside consultants or an in-house maintenance staff, can solve the majority of technical problems. On the other hand, IT crises sometimes strike when your regular support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your local support people. In these situations, Progent's on-call service experts provide a convenient, fast, and budget-friendly way to augment your regular help and to pass on valuable knowledge to increase your capability to handle downstream problems locally.
- Reduced Reliance on Freelance Consultants
For IT support, smaller offices often depend on individual freelance consultants. Although freelance service people have smaller overhead than larger support firms and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of reserve personnel may require your business to wait for help during an emergency. As your business expands, network downtime and problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve support expertise to make sure your network remains available.
- Build a Solid Foundation for Smooth Growth
Businesses typically start with an IT system created on a modest budget. Without a proper infrastructure, slap-dash fixes can get piled onto a weak foundation. As a network grows, stability and expandability problems can impede the success of the business. These badly built environments require proper assessment, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to handle current business requirements and ease future growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller organizations need advice and technical training to navigate through an increasingly complex array of product alternatives available for accelerating business success and enhancing efficiency. They hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is built around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align IT consulting with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT knowledge, fine tuned support software, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for services provided during normal working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be forced to allow minor problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by every consultant to every customer. The practice of detailing and organizing support records allows more effective support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.