Fast Remote Troubleshooting for Tukwila Computer Networks
For companies located in Tukwila or anywhere in the state of Washington, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting issues.
Progent's remote support experts provide exceptional value due to the fact that they have the practical background and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. This reduces immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves even more with incidental costs by reducing or eliminating network outages and associated losses stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is especially important in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's billing model for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to many online service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor repairs manage to end up as big tabs. Progent's skill at disposing of technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested processes which promote the highest level of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's environment without compromising network security.
Progent's sophisticated service reporting system stores comprehensive histories describing all support that Progent's clients have received. Progent's authorized consultants have access to the specifics of services delivered to every customer by every consultant. This history of trouble tickets and solutions is structured as a quickly retrievable proprietary knowledge base that allows Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's remote consulting experts are able to arrive at the most efficient solutions promptly.
Remote support services offered by Progent to companies in Tukwila and throughout the state of Washington include:
Certified MS Windows Experts
Progent's Microsoft-expert remote service engineers can provide computer repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to help your business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs can deal with the most challenging issues surrounding network infrastructure planning, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness because their broad experience allows them to solve problems quickly. In typical instances, less seasoned consultants can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your network by means of state-of-the-art on-line support tools to provide fast, safe, and affordable diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking appliances by providing consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM and CISSP cybersecurity experts offer a range of system protection solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recuperate quickly after a damaging penetration. Security consulting services available from Progent cover thorough network security and compliance evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad spectrum of computer technologies such as network infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all critical facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Tukwila Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology consultants offers your clients in Tukwila or anywhere in the state of Washington instant access to a dependable network service resource with years of experience providing telephone-based support and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a key driver of business productivity, and Progent's target is to resolve and not just report IT problems.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Tukwila, or anywhere in the state of Washington, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By detecting potential trouble spots before they cause crashes, remote monitoring can head off stressful and costly service breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by multiple operating systems.
To get in touch with Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Tukwila or throughout the state of Washington, Progent's online network support engineers are ready to deliver expert and economical IT support the moment your business has to have it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Tukwila organization has a regular freelance consultant or employs a full time IT staff that know how to deal with common computer issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to handle unexpected system crises or especially tough integration projects.
Advantages of Progent's Network Help for Companies in Tukwila
Progent's remote technical help services enable your Tukwila company to experience the benefits of immediate, world-class network support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic value by becoming more reliable, productive, and protected. Advantages to your company include:
- Convenient remote expansion of your local IT resources
With most offices in Tukwila and throughout Washington, nearby network service providers, whether consisting of outside consultants or a full-time maintenance staff, can solve typical network problems. On the other hand, IT crises sometimes occur when local resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these cases, Progent's online support professionals provide an easy, fast, and budget-friendly way to augment your regular help and to transfer useful knowledge to increase your capability to handle future issues in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller offices commonly rely on individual freelance consultants. Although freelance service people have smaller overhead than larger consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of fallback personnel may force your company to wait for assistance during an emergency. As your company expands, system downtime and problems with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to make sure your network remains up and running.
- Build a Scalable Foundation for Smooth Growth
Businesses often begin with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get piled onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the success of the business. These badly designed systems need proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture that can provide the solid foundation to meet vital business demands and facilitate downstream growth.
- Work with Problem Solvers Instead of Technology Resellers
Smaller businesses need advice and technical training to negotiate an increasingly complicated maze of product alternatives capable of accelerating business success and improving efficiency. These companies do not need a computer consultant who is attempting to resell a certain vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is designed around a predetermined product instead of the genuine requirements of a business. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align IT expertise with the best interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical knowledge, fine tuned support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Servers
Progent can provide world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for services provided during normal working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.