Immediate Remote Help for Tukwila Networks
For businesses located in Tukwila or anywhere in Washington, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the assistance of CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide excellent leverage because they possess the practical background and have access to the advanced technology needed to resolve most network problems rapidly. Efficient support lowers direct expenses since service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits even more in indirect costs by reducing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.
Progent's billing policy for online support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are billed just for the support that you receive. Unlike typical online service organizations, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean model for billing prevent scenarios where quick fixes somehow turn into large bills. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven processes which promote the highest degree of effectiveness for remote help and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to link to your company's network without breaching corporate security.
Progent's powerful technical support database system includes thorough records describing the support that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help rendered to each client by any Progent consultant. This database of issues and resolutions is organized as a conveniently accessible proprietary database that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive technical support databases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to find optimal solutions quickly.
Remote support available from Progent to customers in Tukwila and anywhere in the state of Washington include:
Certified Windows Expertise
Progent's Microsoft-premier remote support professionals can provide computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 application development, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop support services to assist your business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for network professionals, and indicates an individual's network technology skills at the master level. CCIEs know how to handle the most difficult issues occurring in network infrastructure planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional value since their depth of experience enables them to solve problems quickly. In many cases, less experienced service providers can wrestle for hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment using advanced on-line support tools in order to provide quick, safe, and affordable analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity devices by providing services that include:
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection services that can enhance the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or help your business to clean up quickly after a serious breach. Security support services available from Progent cover in depth data security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; setting up firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent offers expert remote consulting support to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine on-premises resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to address a wide range of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Tukwila Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the money or time to support an in-house Call Center but who require fast access to an effective Help Desk with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent supplement to your established Help Desk staff. Progent's Virtual Call Center can act as a an escalation alternative to handle complex network challenges, or be available in hectic situations when your other support engineers are overwhelmed.
Progent's Help Desk team of seasoned network experts provides your workers in Tukwila or anywhere in the state of Washington quick contact with an efficient network service resource with substantial background providing telephone-based help and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's aim is to fix and not merely record network issues.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and training in specific business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Tukwila, or anywhere in the state of Washington, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they cause full-scale emergencies, remote monitoring can avoid disruptive and costly information system crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a variety of operating systems.
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Tukwila or throughout the state of Washington, Progent's phone-based network support specialists can deliver professional and affordable system support the moment your business requires it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix network problems quickly while avoiding the cost and lost time associated with on-site support visits.
Even if your Tukwila organization relies on a local freelance support technician or employs an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to handle sudden system emergencies or especially tough integration problems.
Features of Progent's Online Network Support for Tukwila
Progent's online support, Internet-based repair, system security expertise, and network management services give companies in Tukwila or throughout the state of Washington the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk Call Center support and network management, Progent's experts can deliver your company enterprise-level network support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Tukwila and is also ideal for customers in geographic regions of Washington that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support tools, technical databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for online help and imposes no monthly retainer for support services provided during regular business hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers access to authorized professionals with experience in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting services include technology integration, MS Exchange expertise, system security design, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management and Application Development
Amazon MWS Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that address the unique requirements of your company.
- Advanced Remote Access Tools
Protected online access allows Progent's service experts to see exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise require a costly personal service call. State-of-the-art remote connectivity tools and experienced engineers combine to enable Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Support for Maximum Network Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose workers need immediate access to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical background, refined remote support software, and understanding of enterprise networking enable businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of IT service, executing a broad variety of IT projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not only world-class technical help, but also a support engineer with proven methods for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.