Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time one of the most popular products for maintaining anytime-anywhere connectivity to email, calendars, web-based programs, and other vital business data. Progent offers Tulsa, Oklahoma companies the services of BlackBerry-certified experts who can help companies to manage their BlackBerry environments or migrate efficiently to a current mobile platform.

As the sophistication of small company IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for organizations regardless of size, successful deployment and maintenance of RIM BlackBerry solutions has become increasingly challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small businesses frequently resort to external consulting professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to plan, administer, and repair BlackBerry solutions affordably and effectively, eliminating the need for an in-house BlackBerry solutions specialist and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, coupled with Progent's efficient online support model, gives small companies an economical solution for incorporating BlackBerry products seamlessly into their business information network.

Progent's engineers can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft technology, configure streamlined management utilities so you can monitor and control BlackBerry smartphones across your business, define security policies that make sense for your business, customize mobile applications, and ensure that your network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and support of RIM BlackBerry wireless handsets, offering a single solution for handling critical tasks like device deployment, updates, and deactivation and offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server delivers transparent communication between Exchange, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry users and supports wireless synchronization.

RIM BlackBerry Enterprise Server Configuration Assistance

BES Server features a wealth of security options beginning with advanced data encryption of information transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits great flexibility in selecting levels of security to meet the specific requirements of your mobile network. Progent's BlackBerry authorized consultants can assist you to choose powerful security functions and enable them wirelessly. Examples of these wirelessly configurable security features include:

  • Lock down a BlackBerry device
  • Erase data from a lost BlackBerry device
  • Lock out Bluetooth
  • Enable internal protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to prevent BlackBerry users from installing or running unsecure or prohibited programs. Progent can assist you to select protective techniques such as:

  • List exactly what applications are permitted on the device
  • Prevent third-party programs from using non-volatile storage on the device
  • Determine what functions third-party applications can access on the smartphone
  • Limit the kinds of access external applications running on the BlackBerry smartphone can establish
  • Block all third-party programs from being loaded or run on the device

Expert BlackBerry Consulting Services Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are accessible online to provide prompt assistance to companies in the Tulsa area or throughout the state of Oklahoma. Progent's seasoned remote consulting experts have helped IT organizations solve computer problems and cut IT service costs in each state in the U.S. and established a large base of loyal customers. (Refer to Progent's client testimonials.)

Progent offers online consulting support for a wide array of issues related to BlackBerry software and devices including wireless synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Important RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic technical functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, changing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's certified service professionals can also help your company to troubleshoot a broad range of issues associated with synchronization, handset detection, messaging consistency, web browsing, mobile connectivity, IM, desktop application configuration, and Desktop Redirector.

As a top innovator in delivering countrywide remote technical assistance for small company networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile technical support costs low and, by resolving problems quickly, maximizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures such as resolving enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, implementing wireless program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and help you to select and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Exchange Server. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, manage Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, repair, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs assessment, solution design, installation strategy and implementation, performance optimization, design of a fault-tolerant architecture, information backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational objectives and to design a wireless solution that fits within your IT budget and supports your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management model and physical components match your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about alternatives for software versions, processors and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can assist you to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security specialists to perform network-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.

Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
In order to ask Progent about technical expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.