Fast and Affordable Online Help for Tulsa Computer Networks
Urgent Remote Help for Tulsa NetworksFor companies in Tulsa or anywhere in Oklahoma, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and have access to the advanced technology necessary to resolve most information system issues rapidly. This reduces direct costs since solutions use up minimal billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves even more with incidental costs by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online technical support experience is particularly helpful for businesses that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you owe exclusively for the support that you actually get. In contrast to typical online service organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where speedy. minor solutions manage to end up as large invoices. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies that permit the highest level of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to access your company's computer system remotely without violating corporate security.

Progent's advanced customer support reporting system maintains detailed documentation of the support that Progent's clients have received. Progent's team engineers have access to the records of assistance rendered to each Progent client by every engineer. This archive of problems and responses is stored as a quickly exploitable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority response from vendors' in-house support staff so Progent's remote service experts can determine the most efficient solutions promptly.

Remote technical services provided by Progent to companies in Tulsa and throughout the state of Oklahoma include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top corporations. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center staff of seasoned network consultants provides your customers in Tulsa or anywhere in the state of Oklahoma rapid access to a reliable technical support group with years of background providing telephone-based support and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center the reputation as a solid contributor to business success, and Progent's target is to resolve and not just annotate IT issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply remote advanced engineering support and education in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, programming, and education services, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Tulsa, or anywhere in the state of Oklahoma, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they result in network outages, proactive monitoring can avoid stressful and expensive service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a combination of platforms.
How Your Tulsa Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Tulsa or anywhere in the state of Oklahoma, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support the instant your organization has to have it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Tulsa business works with a local freelance consultant or maintains an in-house IT staff that can handle day-to-day network issues, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to fix sudden network crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Companies in Tulsa
Progent's remote IT consulting services allow your Tulsa business to realize the advantages of timely, enterprise-level IT support without the expense of managing an in-house IT organization. Your network will derive added strategic value by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    For most businesses in Tulsa or anywhere in Oklahoma, nearby network support providers, whether represented by independent consultants or an internal IT staff, can solve typical network problems. On the other hand, IT crises might strike when your regular resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your local support technicians. In these instances, Progent's online support professionals offer a convenient, quick, and economical way to supplement your regular help and to transfer useful information to increase your ability to deal with future issues locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller businesses commonly rely on independent freelance consultants. While freelance consultants have smaller internal costs than larger service firms and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback help may force your company to wait for help during an IT crisis. As your company expands, network downtime and problems with vital applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support experts to make sure your network remains available.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically begin with an IT architecture implemented on a shoestring budget. Without a robust framework, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. Such poorly designed environments require proper assessment, smart strategic planning, and broad-based technical expertise to upgrade to a network architecture able to offer the solid foundation to meet current business demands and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of product alternatives available for accelerating business success and enhancing productivity. They hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is built around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, refined support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.