Immediate Online Help for Tulsa Information Networks
For businesses in Tulsa or anywhere in Oklahoma, Progent offers remote help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's online technical support experts offer excellent value due to the fact that they have the real-world background and have access to the advanced technology required to resolve most information system issues quickly. This lowers direct costs since service calls use up fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves even more with incidental costs by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support expertise is especially helpful for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike many online service organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor solutions somehow turn into substantial bills. Progent's skill at disposing of problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies that allow the maximum level of efficiency for remote consulting and repair for information networks of any size. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to connect to your system without breaching network security.
Progent's proven service database application maintains thorough histories describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of all help delivered to each client by any Progent consultant. This history of anomalies and repairs is stored as an easily retrievable internal knowledge base that permits Progent's online technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's online service experts are able to find the best solutions quickly.
Remote technical services available from Progent to businesses in Tulsa and anywhere in the state of Oklahoma include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a wide range of platform support services such as
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server development,
Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to help you business to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and indicates a person's technical knowledge at the expert level. Cisco CCIEs can resolve even the most challenging issues encountered in network infrastructure planning, deployment, maintenance, security, and repair. Cisco CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or locating software updates. CCIEs are an excellent value because their deep experience enables them to find solutions for problems rapidly. In common cases, less qualified consultants can wrestle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your network by means of state-of-the-art remote troubleshooting technology in order to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling family of networking appliances by delivering services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recuperate quickly following a serious breach. Security services offered by Progent cover in depth network security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious attacks; configuring firewalls; establishing secure techniques for off-site and mobile access; defending your email system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent can provide expert online consulting services to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide range of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server economization and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help diagnosing problems within UNIX/Linux systems based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight line of outsourced network management services covers all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Tulsa Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who don't have the budget to create an internal Help Desk Call Center but who want fast access to a dependable Help Desk Call Center with professional phone assistance as well as the expertise to escalate the most challenging tasks to high-level engineers.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Call Center or enhancing your existing one, identifying or enhancing Call Center software to handle the particular demands of your company, or providing occasional phone support staff to reinforce your existing Help Desk group to deal with demanding scenarios such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of veteran network experts offers your workers in Tulsa or anywhere in the state of Oklahoma instant communication with an efficient support group with extensive background providing telephone-based support and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a major driver of business performance, and Progent's aim is to resolve rather than simply record IT problems.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for popular Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Tulsa, or anywhere in the state of Oklahoma, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so that your network support is proactive rather than reactive. By uncovering potential trouble spots before they expand into crashes, proactive monitoring can head off disruptive and costly network breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate multiple platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Tulsa or throughout the state of Oklahoma, Progent's phone-based computer support specialists can provide professional and economical IT help the moment your business needs it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Tulsa office relies on a local independent support technician or maintains an in-house IT staff that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to resolve unexpected network crises or especially challenging integration problems.
Advantages of Progent's Network Help for Businesses in Tulsa
Progent's remote IT consulting services allow your Tulsa business to experience the benefits of timely, enterprise-grade network support without the expense of managing a full-time IT staff. Your information system will derive greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your business include:
- Convenient remote expansion of your on-site IT resources
With most companies in Tulsa or anywhere in Oklahoma, local computer service providers, whether made up of freelance consultants or a full-time maintenance staff, can resolve the majority of network issues. However, serious problems sometimes spring up when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call service experts give you a convenient, fast, and economical solution to augment your local help and to pass on valuable information to increase your ability to handle future issues in-house.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller companies commonly depend on independent freelance consultants. Although independent service people have smaller internal costs than larger support firms and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of reserve personnel may require your business to go without assistance during an emergency. As your business expands, system downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support experts to make sure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Expansion
Companies typically start with an IT architecture implemented on a modest budget. Lacking a proper framework, band-aid repairs can get piled on top of a weak foundation. When a company grows, stability and expandability problems can hinder the success of the organization. Such badly designed systems require careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure that can offer the solid foundation to handle vital business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller offices need guidance and technical education to navigate through an increasingly complicated maze of product alternatives capable of promoting business growth and improving efficiency. They do not need a network consultant who is attempting to resell a specific vendor's products. IT support and product selling can result in a situation where the proposed
solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match IT consulting with the real needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT knowledge, refined support software, and understanding of enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 integration, Windows 2003 upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services provided during regular working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by each staff member to every client. The discipline of detailing and organizing support activity results in more effective service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.