Immediate Online Technical Support for Tulsa Networks
For companies located in Tulsa or anywhere in Oklahoma, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced tools needed to solve the majority of network issues quickly. Efficient support reduces immediate costs since service calls require fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves additionally with incidental expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting experience is especially valuable for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick solutions somehow end up as big invoices. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-tested methodologies that allow the maximum degree of efficiency for online help and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to interface to your company's system remotely without breaching system security.
Progent's powerful customer support reporting system maintains detailed histories of all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of services provided to every Progent customer by any consultant. This database of trouble tickets and solutions is stored as an easily exploitable internal database that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft open up additional vast technical databases and permit quick response from vendors' in-house support staff so Progent's remote consulting experts are able to come up with the best solutions promptly.
Remote support services provided by Progent to companies in Tulsa and throughout the state of Oklahoma include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service professionals can provide network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 application development,
Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to assist your business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and indicates an individual's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging problems associated with network planning, installation, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to solve problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of state-of-the-art on-line troubleshooting tools to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of connectivity devices. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Access Points engineering support, Cisco WiFi controllers consulting, Cisco VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recover quickly after a serious penetration. Security consulting services offered by Progent include: comprehensive information security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a wide range of information technologies such as system architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that include Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's team-based approach to solving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent remote help troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to complete major initiatives economically and on time. Progent's special remote engineering services include:
How Your Tulsa Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for companies who don't have the money or time to assemble and manage an in-house Help Desk but who require fast communication with a dependable Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging trouble tickets to advanced engineers.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or improving your established organization, evaluating or enhancing Call Center software products to meet the particular demands of your corporation, or providing temporary online staff to supplement your existing Help Desk resources to deal with demanding situations such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk staff of experienced information technology experts gives your clients in Tulsa or anywhere in the state of Oklahoma fast contact with an effective technical support resource with substantial background providing phone support and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a significant enabler of company productivity, and Progent's intent is to resolve and not simply record technical issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply remote advanced consulting support and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Tulsa, or anywhere in the state of Oklahoma, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By exposing emerging problems before they grow into downtime, remote monitoring can ward off inconvenient and costly service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support multiple operating systems.
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Tulsa or anywhere in the state of Oklahoma, Progent's phone-based computer support specialists can provide expert and economical system support the instant your business needs it. More than a decade of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while avoiding the cost and lost time associated with in-person service visits.
Even if your Tulsa business works with a local freelance consultant or maintains an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to fix unexpected network crises or particularly complex integration problems.
Features of Progent's Remote Network Support for Tulsa
Progent's online support, Internet-based troubleshooting, network security expertise, and network management services offer offices in Tulsa or anywhere in the state of Oklahoma unparalleled leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's experts can provide your office world class IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Tulsa and is also ideal for networks in more remote areas of Oklahoma that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum fee for online support and requires no monthly retainer for services delivered during normal business hours. This saves you from paying big invoices for simple fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to on-staff specialists who have skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's core support offerings include system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management and Software Programming
MySQL Database Administration and Application Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop source for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive IT solutions that fit the special needs of your business.
- State of the Art Remote Access Software
Protected online connectivity allows Progent's support professionals to see exactly what your users see. This makes it possible to produce fast fixes to issues that might otherwise require an expensive onsite visit. State-of-the-art remote access tools and experienced engineers together enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for Maximum Network Uptime
For offices with vital applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious organizations whose clients require immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical expertise, refined support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, at the forefront of network service, performing a wide range of IT tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits by the minute. Consequently, you pay only for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Companies who utilize trusted freelance service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.