Fast Remote Support for Tulsa Networks
For companies in Tulsa or anywhere in Oklahoma, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.
Progent's online support experts provide excellent value because they have the practical background and have access to the sophisticated tools required to solve most information system problems quickly. Efficient support lowers direct costs since service calls accumulate minimal chargeable minutes. Remote help also avoids the cost of sending an engineer to your location. Your company benefits additionally with indirect costs by reducing or avoiding network outages and associated losses due to business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to many online support organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent scenarios where fast fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested methodologies which allow the highest degree of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to connect to your network remotely without violating network security.
Progent's sophisticated customer support database system includes extensive records describing the support that Progent's clients have been provided. Progent's team consultants have access to the records of services rendered to every client by any Progent consultant. This database of issues and responses is organized as an easily searchable internal database that allows Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional vast support databases and permit priority response from vendors' in-house support staff so Progent's remote service experts are able to come up with optimal resolutions promptly.
Remote technical support services offered by Progent to businesses in Tulsa and anywhere in the state of Oklahoma include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service professionals can provide computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist your company to deploy, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs can resolve even the most difficult challenges surrounding network planning, installation, administration, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent value since their deep expertise allows them to solve problems rapidly. In typical cases, less experienced service providers can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using sophisticated remote troubleshooting technology in order to provide fast, secure, and economical analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure products by providing services that include:
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security services to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux network against attacks or help you to recover quickly following a damaging breach. Security services offered by Progent cover in depth information security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; integrating firewalls; designing secure architectures for remote and mobile connectivity; defending your email system from spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad range of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's team-oriented approach to solving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to execute major projects within budget and on time. Progent's special remote consulting services include:
How Your Tulsa Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting support can guide you in building an effective new Call Center or revamping your established organization, identifying or customizing Call Center software to address the special needs of your company, or adding occasional phone support staff to supplement your existing Help Desk group to handle demanding situations such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned information technology consultants provides your computer users in Tulsa or anywhere in the state of Oklahoma rapid assistance from an effective support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a major contributor to company success, and Progent's aim is to solve rather than simply annotate technical problems.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group provides online advanced engineering support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Tulsa, or anywhere in the state of Oklahoma, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so your network support is proactive rather than reactive. By spotting emerging trouble spots before they cause downtime, proactive monitoring can ward off disruptive and expensive information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a variety of OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Tulsa or anywhere in the state of Oklahoma, Progent's online network support engineers can provide effective and cost-effective system help whenever your organization needs it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix computer problems quickly while avoiding the cost and lost time that comes with on-site support visits.
Even if your Tulsa office works with a regular independent consultant or employs an in-house IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to address sudden network emergencies or particularly complicated integration problems.
Features of Progent's Online Network Services for Tulsa
Progent's online help, Internet-based repair, system security expertise, and system administration services give companies in Tulsa or anywhere in the state of Oklahoma unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's experts can provide your business world class IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Tulsa and is also ideal for customers in geographic regions of Oklahoma that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent provides online support on a per-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for phone service and asks for no periodic retainer for services delivered during normal business hours. This protects you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers help from on-staff specialists who have experience in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting services include technology integration, MS Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Application Development
MySQL DBA Services and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service Programming
By offering a full service centralized source for network generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that meet the special requirements of your company.
- State of the Art Remote Access Software
Secure online access permits Progent's service experts to see precisely what your users see. This makes it possible to produce quick solutions to problems that might otherwise require an expensive personal visit. Sophisticated online access software and expert technicians together enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-constrained companies whose workers need instant access to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, refined support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the forefront of network support, executing a wide range of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This means that you get not just expert IT capability, but also a consultant with proven methods for applying technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to permit minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each staff member to every client. The discipline of documenting and archiving service records results in more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.