For small and midsize companies in Tulsa or anywhere in Oklahoma, Progent provides technical support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support services offer exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's billing model for online support is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay just for the support that you actually get. Unlike many online support companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where fast solutions manage to turn into substantial invoices. Progent's skill at solving technical issues quickly results in your business spending less cash.
Progent's Remote Service Technologies
Over the years, Progent has refined a set of optimized tools and field-tested methodologies which allow the maximum level of efficiency for online engineering help and troubleshooting for small and midsize business information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to link to your computer system remotely without violating network security.
Progent's highly evolved service database application includes comprehensive histories describing the support that Progent's customers have received. Progent's team service personnel have access to the history of support rendered to each customer by any engineer. This database of problems and responses is structured as a readily searchable support database that permits Progent's online support experts to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available other massive technical support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can come up with optimal resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Tulsa or anywhere in Oklahoma or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's online technical support engineers have credentials in a comprehensive array of technologies. This breadth of technical skills permits Progent's consultants to manage almost any problem likely to occur in a small or midsize company network. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with mixed-operating system networks, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote support services available from Progent to customers in Tulsa and throughout the state of Oklahoma include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide spectrum of computer technology such as system architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy administration, and transitioning from older systems to current Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs know how to resolve even the most difficult issues occurring in network design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and developing workarounds or identifying software patches. CCIEs are an exceptional value because their deep experience permits them to resolve the most complex problems quickly. In common instances, less experienced consultants can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes.
Few consulting organizations make CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive immediate support for complex network infrastructure issues that are crippling worker productivity but are beyond the experience of your ordinary IT support resources. Progent's Cisco-qualified CCIE consultants can tie into your computer system using advanced on-line support tools in order to provide quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support engineers can provide network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and integration,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of remote desktop support services including Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM and CISSP security consultants can provide a variety of system protection services that can improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover rapidly following a damaging penetration. Security solutions available from Progent cover in depth network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; installing firewalls; building secure architectures for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize local resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the skills of world-class online consulting professionals for special IT projects that small businesses frequently need. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Tulsa Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk programs for small businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who don't have the resources to support an internal Call Center but who need fast access to an efficient Call Center with professional phone support plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can aid you in building an effective new Help Desk or improving your existing one, selecting or customizing Help Desk Call Center software to meet the particular requirements of your corporation, or adding temporary online personnel to work with your internal Help Desk group to handle high-demand events like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned information technology consultants offers your customers in Tulsa or anywhere in the state of Oklahoma fast access to a dependable technical support resource with substantial experience offering telephone-based help and online diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a major contributor to company success, and Progent's policy is to solve rather than just track network problems.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides remote advanced consulting expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To read additional information concerning Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac experts can promote the artistic aspect of Apple Mac computing by offering remote help services and education in graphics, audio, and video. Progent's consultants offer assistance in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Tulsa, or anywhere in the state of Oklahoma, online network monitoring support powered by MS Operations Manager network monitoring, adapted by Progent for your environment so your computer support is proactive rather than reactive. By detecting potential issues before they grow into network outages, proactive monitoring can minimize inconvenient and costly service crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate a combination of platforms.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.