For small businesses in Tulsa or anywhere in the state of Oklahoma, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote support services represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve most information system problems quickly. Efficient support reduces immediate costs since service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves even more in indirect expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for online help is structured to get the most out of your network support investment. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical online support firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where fast repairs somehow end up as large invoices. Progent's penchant for disposing of technical issues efficiently results in your business saving cash.
Progent's Online Support Technologies
Over time, Progent has developed an arsenal of optimized tools and proven processes that permit the maximum degree of effectiveness for remote help and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's computer system remotely without compromising corporate security.
Progent's sophisticated customer support reporting application includes detailed records for the support that Progent's clients have received. Progent's authorized engineers have access to the history of services rendered to each Progent customer by every Progent consultant. This database of trouble tickets and solutions is organized as a quickly accessible proprietary database that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available other vast support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to find the most efficient solutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Tulsa or anywhere in Oklahoma or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's online consulting professionals offer credentials in a comprehensive array of products and technologies. This breadth of technical skills enables Progent's consultants to manage almost any emergency likely to take place in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To help customers with multi-platform networks, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services available from Progent to companies in Tulsa and throughout the state of Oklahoma include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad range of information technology such as system architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and easy management, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent online help for troubleshooting problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and certifies a consultant's technical skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn problems associated with network planning, installation, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs are an exceptional value because their deep expertise enables them to solve the most intractable problems quickly. In typical cases, less experienced consultants can wrestle for many hours or even days with identical problems that a CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can get immediate support for complex network infrastructure problems that are impacting business productivity but are outside the experience of your ordinary computer maintenance group or consultant. Progent's Cisco CCIE engineers can tie into your computer system via state-of-the-art on-line troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus VPN products.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals offer computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server application development,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions to enhance the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recover rapidly after a damaging breach. Security services offered by Progent cover thorough security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; building safe architectures for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine local resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies frequently request. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Tulsa Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk support programs for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are designed for small companies who don't have the money or time to assemble and manage an internal Call Center but who want quick response from an effective Call Center with professional phone support as well as the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless extension of your current Helpdesk resources. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the toughest computer system issues, or be ready in hectic instances when your other support engineers are overwhelmed.
Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk Call Center software products to meet the special demands of your corporation, or adding occasional online staff to reinforce your in-house Help Desk resources to handle high-demand situations like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals provides your customers in Tulsa or anywhere in the state of Oklahoma rapid assistance from an efficient network service group with extensive background offering phone consulting and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a solid enabler of business success, and Progent's aim is to resolve instead of simply report network issues.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers online and in-depth engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Excel. For more information on Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can nurture the creative components of Apple Mac computing by delivering remote help support and training in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Remote Network Monitoring Support
Progent offers companies in Tulsa, or anywhere in the state of Oklahoma, remote network monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your IT support is proactive and automated. By detecting possible problems before they result in crashes, system monitoring can avoid disruptive and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a variety of platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.