For small and midsize companies in Tulsa or anywhere in Oklahoma, Progent offers support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most network issues quickly. Efficient support lowers immediate costs because service calls take up a smaller number of chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company saves even more in indirect costs by reducing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing policy for online help is designed to maximize the impact of your network support dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to typical remote support companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where fast repairs manage to end up as large bills. Progent's skill at solving technical issues efficiently translates into your business conserving cash.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an array of optimized tools and field-proven methodologies that permit the maximum level of efficiency for online engineering help and troubleshooting for small and midsize company information systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to access your company's computer system remotely without violating system security.
Progent's highly evolved technical support database application includes comprehensive records of the service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of assistance rendered to each customer by every engineer. This history of problems and responses is organized as an easily retrievable proprietary knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's online service experts can arrive at the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Tulsa or anywhere in Oklahoma or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based support engineers have certified skills in a comprehensive array of technologies. This broad range of technical skills enables Progent's engineers to handle virtually any emergency that may crop up in a small company network. Certificates held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.
To provide assistance to companies with multi-operating system networks, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Remote technical support services Offered by Progent to small businesses in Tulsa and anywhere in the state of Oklahoma include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for analyzing anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and validates an individual's networking skills at the expert level. Cisco CCIEs can resolve even the most intractable issues surrounding network infrastructure design, deployment, management, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program updates. CCIEs provide excellent cost-effectiveness since their depth of experience permits them to resolve the most intractable problems quickly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few support firms make CCIEs available to assist small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so your company can get timely support for complex network infrastructure issues that are impacting business efficiency but are not within the experience of your local computer maintenance group or consultant. Progent's Cisco CCIE engineers can communicate with your environment via advanced remote support tools to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support experts offer computer repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of online desktop services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of security services to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your business to clean up rapidly after a damaging penetration. Security consulting services available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Tulsa Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller companies who lack the budget to support an internal Help Desk Call Center but who require quick access to a reliable Help Desk Call Center with professional phone assistance as well as the available expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless extension of your existing Help Desk organization. Progent's Virtual Call Center can operate as an escalation alternative to handle the most difficult network problems, or be available in those instances when your other support engineers are too busy.
Progent's Call Center consulting support can support you in building an efficient new Help Desk or enhancing your established one, evaluating or modifying Help Desk application software to meet the unique needs of your corporation, or adding temporary phone support staff to supplement your existing Help Desk Call Center team during unusually busy situations like software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center team of veteran information technology experts offers your workers in Tulsa or anywhere in the state of Oklahoma quick communication with a dependable network service resource with substantial experience offering phone consulting and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a solid enabler of business productivity, and Progent's intent is to solve rather than merely report IT issues.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Team can supply phone-based advanced engineering support and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Project, MS Word, and MS Excel. For more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac experts can promote the creative aspect of Mac computing by offering remote consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in Tulsa, or anywhere in the state of Oklahoma, remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT support is proactive rather than reactive. By detecting looming issues before they expand into network outages, remote monitoring can minimize inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support multiple operating systems.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.