For small companies located in Tulsa or anywhere in Oklahoma, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional leverage due to the fact that they have the practical experience and the advanced technology to resolve the majority of information system problems quickly. Efficient support lowers direct costs since solutions take up a smaller number of chargeable minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits additionally in incidental costs by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused management.
Progent's billing model for remote help is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. Unlike typical online service firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where fast solutions manage to end up as substantial bills. Progent's penchant for solving technical issues efficiently translates into your business conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has developed an array of optimized tools and field-tested processes that permit the highest level of efficiency for remote engineering help and repair for small business information networks. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to connect to your company's computer system without breaching system security.
Progent's sophisticated service reporting system stores extensive records of all service that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of services provided to each Progent client by any engineer. This history of problems and responses is stored as a readily accessible proprietary knowledge base that allows Progent's online support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional vast technical databases and permit fast response from vendors' internal support staff so Progent's online consulting experts can find the best resolutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Tulsa or anywhere in Oklahoma or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's phone-based technical service professionals have certified skills in a comprehensive set of products and technologies. This broad scope of capability allows Progent's consultants to manage almost any crisis likely to take place in a small company network. Credentials earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To support customers with mixed-platform environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online technical support services available from Progent to clients in Tulsa and anywhere in the state of Oklahoma include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide range of computer technology including network infrastructure, email systems, system and process security, UNIX and Windows integration, virtual server technologies for server consolidation and easy management, and transitioning from older systems to current Windows or Linux solutions. Progent's team-based methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for resolving anomalies within UNIX/Linux networks based on popular derivatives of UNIX including:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and validates a person's network technology knowledge at the master level. CCIEs can handle even the most complex problems associated with network design, installation, management, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and developing workarounds or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to solve the most complex problems quickly. In typical instances, less qualified service providers can struggle for hours or days with identical tasks that a CCIE can dispose of in minutes.
Few consulting organizations make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so you can get timely help for severe network issues that are lowering worker efficiency but are outside the comfort zone of your regular IT maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of state-of-the-art remote troubleshooting tools to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and deployment,
Skype for Business planning and deployment support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of remote desktop support such as Windows 7 migration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM and CISSP network security engineers can provide a range of system protection services to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to clean up quickly after a serious breach. Security support services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; integrating firewalls; designing safe mechanisms for off-site and mobile access; securing your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's special online engineering services include:
How Your Tulsa Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center service offerings for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who lack the budget to build and maintain an in-house Help Desk but who need quick response from an efficient Help Desk with professional phone support as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or customizing Help Desk Call Center software to meet the special needs of your business, or adding occasional phone support personnel to work with your internal Help Desk Call Center team to deal with demanding situations like software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center staff of experienced information technology professionals provides your computer users in Tulsa or anywhere in the state of Oklahoma instant contact with an efficient network service group with substantial experience delivering telephone-based help and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center perception as a key enabler of business performance, and Progent's policy is to fix and not just track technical problems.
Business Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team provides online professional engineering expertise and education in special application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Word, and Microsoft Office Excel. To read additional information about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the creative elements of Mac systems by offering phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio or video or putting together an audio/video post production lab.
Online Network Monitoring Services
Progent can provide businesses in Tulsa, or anywhere in the state of Oklahoma, remote network and server monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into network outages, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by a combination of OS platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.