For small and midsize companies located in Tulsa Oklahoma, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's remote support engineers offer excellent value because they have the real-world experience and the advanced technology to resolve most network issues quickly. Efficient support reduces direct expenses because solutions take up a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more in incidental costs by reducing or avoiding system downtime and associated costs resulting from business disruption, upset clients, idle workers, and de-focused executives.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are invoiced only for the support that you actually get. Unlike many online service firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where speedy. minor repairs manage to turn into large invoices. Progent's skill at dealing with technical issues quickly translates into your business spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a collection of optimized technologies and proven processes that permit the highest degree of efficiency for online technical support and troubleshooting for small company IT networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to communicate with your company's computer system remotely without compromising corporate security.
Progent's advanced technical support database system keeps comprehensive documentation for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of services provided to each client by any engineer. This history of trouble tickets and solutions is structured as a quickly accessible internal database that enables Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft make available additional vast technical databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can find the best solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Tulsa Oklahoma or to find out additional information about Progent's phone support options, call Progent at
Remote Support Services Available from Progent
Progent's online network support professionals have credentials in an extensive set of disciplines. This wide range of IT skills enables Progent's engineers to tackle practically any crisis likely to take place in a small or midsize company network. Credentials held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To help businesses with multi-platform environments, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote services provided by Progent to clients in Tulsa include:
Progent's UNIX/Linux consultants can offer emergency online assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Progent also can deliver a wide range of remote PC desktop support services including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
Progent’s Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or revamping your current organization, evaluating or enhancing Help Desk Call Center application software to address the particular needs of your business, or providing occasional phone support staff to work with your internal Help Desk resources to deal with demanding situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your computer users in Tulsa Oklahoma immediate contact with a large network service group with years of background delivering phone help and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a solid driver of company performance, and Progent's intent is to solve rather than merely track network issues.
Progent's Mac consultants can promote the creative components of Macintosh environments by delivering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio or video or integrating an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in Tulsa Oklahoma online network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your network support is proactive and automated. By spotting possible problems before they grow into crashes, automated monitoring can ward off disruptive and expensive network failures. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks that incorporate a combination of operating systems.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
City | Address | Phone | Link |
Oklahoma CIty | 3030 NW Expressway, Suite 200 Oklahoma City, OK 73112 United States |
(405) 835-6800 | Oklahoma CIty Network Support Services |
Tulsa | 624 S. Denver, Suite 300 Tulsa, OK 74119 United States |
(918) 856-5077 | Tulsa Network Support Services |