For small and midsize companies located in Tulsa or anywhere in the state of Oklahoma, Progent offers technical support for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support engineers offer excellent value because they are equipped with the real-world background and the sophisticated technology to solve most network problems quickly. Efficient support lowers immediate expenses since solutions require fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for online help is structured to get the most out of your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the support that you receive. Unlike typical online support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for dealing with problems efficiently translates into your business spending less money.
Progent's Remote Service Tools
Over time, Progent has refined an arsenal of customized technologies and proven processes that ensure the maximum level of efficiency for remote consulting and troubleshooting for small and midsize business IT systems. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your company's network remotely without violating corporate security.
Progent's highly evolved technical support database system stores detailed records for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance rendered to each Progent client by every Progent consultant. This history of trouble tickets and resolutions is organized as a readily accessible proprietary database that permits Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft permit access to other vast technical support knowledge bases and permit quick response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to come up with optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in Tulsa or anywhere in Oklahoma or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's online technical support experts possess certified skills in an extensive array of disciplines. This broad scope of capability allows Progent's consultants to address almost any emergency likely to crop up in a small or midsize business network. Certifications earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To support clients with multi-platform networks, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support provided by Progent to clients in Tulsa and throughout the state of Oklahoma include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency online assistance for resolving problems within UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and indicates an individual's network technology skills at the master level. Cisco qualified CCIEs can handle even the most complex problems occurring in network infrastructure planning, installation, maintenance, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs are an excellent cost-effectiveness since their deep expertise enables them to resolve the most complex problems quickly. In many instances, less qualified engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can get urgent help for serious network infrastructure issues that are crippling business efficiency but are not within the scope of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE support experts can communicate with your network via state-of-the-art remote troubleshooting tools in order to perform fast, safe, and affordable analysis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support engineers offer computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and integration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online desktop support including Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of security services that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your company to recuperate rapidly after a damaging breach. Security consulting services offered by Progent include: thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help organizations of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract projects that small businesses often need. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to complete major initiatives economically and on time. Progent's special online engineering services include:
How Your Tulsa Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Call Center service options for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are intended for smaller organizations who lack the budget to assemble and manage an in-house Help Desk but who want fast access to a dependable Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can assist you in creating an efficient new Call Center or enhancing your established organization, evaluating or modifying Help Desk Call Center software products to handle the special needs of your corporation, or providing occasional online staff to work with your existing Call Center team during unusually busy scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network professionals provides your workers in Tulsa or anywhere in the state of Oklahoma fast contact with an efficient technical support resource with extensive experience providing telephone-based consulting and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a major enabler of company performance, and Progent's aim is to resolve rather than just document network issues.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff offers remote and in-depth engineering expertise and education in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Word, and Excel. For more information concerning Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the creative facets of Macintosh systems by delivering phone-based help services and education in imaging, audio, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like capturing or digitizing audio/video or setting up an audio/video post production facility.
Remote Network Monitoring Services
Progent offers businesses in Tulsa, or anywhere in the state of Oklahoma, remote network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so your IT maintenance is proactive rather than reactive. By spotting potential problems before they result in full-scale emergencies, remote monitoring can head off stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate multiple operating systems.
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
Progent locations in Oklahoma State