For small and midsize companies located in Tulsa Oklahoma, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's remote support services offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve most network problems quickly. Efficient support reduces immediate expenses because solutions accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for online help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to many remote support firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where fast fixes manage to end up as large bills. Progent's skill at dealing with problems efficiently translates into your business spending less money.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which allow the highest degree of efficiency for online help and troubleshooting for small and midsize company information networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology enables the consultants of Progent's remote service group to access your network remotely without compromising corporate security.
Progent's powerful service database system keeps detailed documentation of all support that Progent's clients have received. Progent's team service personnel have access to the details of services rendered to every customer by any consultant. This database of trouble tickets and repairs is stored as a readily exploitable internal database that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists can arrive at the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Tulsa Oklahoma or to find out additional information about Progent's phone support programs, contact Progent at
Online Technical Services Available from Progent
Progent's phone-based consulting engineers possess advanced credentials in an extensive set of technologies. This wide range of technical skills allows Progent's consultants to address almost any problem that may occur in a small company information system. Credentials awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To help customers with mixed-platform environments, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services Offered by Progent to clients in Tulsa include:
Progent's UNIX and Linux consultants can provide emergency online help for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can deal with even the most stubborn problems associated with network infrastructure planning, installation, maintenance, security, and problem solving. CCIEs work closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of expertise enables them to resolve the most complex problems quickly. In typical instances, less qualified consultants can struggle for hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get immediate help for complex network problems that are crippling business efficiency but are not within the experience of your regular IT service resources. Progent's CCIE support experts can communicate with your network using sophisticated remote support technology in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Progent's Microsoft-expert remote support engineers can deliver computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help you with a broad range of platform support such as Windows Server 2022 planning and migration consulting,
Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration and hybrid cloud solutions,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 migration (help, assistance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and deployment, Microsoft Teams integration, Skype for Business migration consulting, Lync Server management and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of online PC desktop services such as Windows 11 integration and planning and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's certified CISSP and ISSAP security engineers can provide a range of security solutions to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to clean up rapidly following a damaging breach. Security services offered by Progent cover thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk or revamping your current one, identifying or customizing Help Desk Call Center software products to meet the unique demands of your corporation, or adding temporary phone support personnel to work with your in-house Call Center resources to handle high-demand situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network professionals gives your computer users in Tulsa Oklahoma quick contact with an efficient support resource with years of background offering phone help and online repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a major driver of company efficiency, and Progent's target is to resolve and not merely track technical problems.
Progent's Mac professionals can promote the imaginative aspect of Apple Mac computing by providing remote consulting services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio or video or integrating an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide companies in Tulsa Oklahoma online computer system monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent for your environment so your computer support is proactive rather than reactive. By detecting possible problems before they evolve into crashes, system monitoring can head off inconvenient and costly service failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that support a mix of OS platforms.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
| City | Address | Phone | Link |
| Oklahoma CIty | 3030 NW Expressway, Suite 200 Oklahoma City, OK 73112 United States |
(405) 835-6800 | Oklahoma CIty Network Support Services |
| Tulsa | 624 S. Denver, Suite 300 Tulsa, OK 74119 United States |
(918) 856-5077 | Tulsa Network Support Services |