For small and midsize companies located in Tulsa or anywhere in Oklahoma, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online support engineers represent exceptional value due to the fact that they are equipped with the practical background and the advanced tools to solve the majority of network issues quickly. Efficient support reduces direct costs because service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally with incidental costs by minimizing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for online support is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor repairs manage to turn into major tabs. Progent's penchant for dealing with problems quickly translates into your company spending less cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online consulting and repair for small business information networks. Progent offers safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's system remotely without violating system security.
Progent's sophisticated customer support reporting application includes thorough records of the service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of assistance provided to each Progent client by every Progent consultant. This archive of problems and responses is stored as an easily searchable support database that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's remote service experts can determine the most efficient solutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Tulsa or anywhere in Oklahoma or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's online network support engineers possess credentials in an extensive array of technologies. This broad range of technical skills enables Progent's engineers to address almost any crisis that may take place in a small company network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-platform networks, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services available from Progent to customers in Tulsa and throughout the state of Oklahoma include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide range of computer technology including network infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from legacy systems to the latest Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network consultants, and validates a person's technical knowledge at the master level. Cisco qualified CCIEs can handle even the most intractable problems encountered in network planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying software updates. CCIEs provide exceptional cost-effectiveness because their deep experience allows them to solve even the most intractable problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can receive immediate assistance for severe network issues that are crippling worker efficiency but are beyond the scope of your ordinary computer support resources. Progent's Cisco CCIE consultants can interface to your computer system using advanced on-line troubleshooting tools to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified online service experts can provide computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a full array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Qualified System Security Engineers
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of security services to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help your company to recover quickly after a serious penetration. Security consulting services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; designing safe architectures for remote and mobile connectivity; defending your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the skills of world-class online consulting professionals for contract projects that small businesses frequently need. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Tulsa Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller businesses who lack the resources to build and maintain an in-house Help Desk but who require fast communication with a dependable Help Desk with proficient telephone assistance as well as the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent extension of your existing Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option to resolve the most difficult technical issues, or be ready in overflow instances when your other service providers are overwhelmed.
Progent's Call Center consulting services can guide you in establishing an efficient new Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center software to address the particular requirements of your corporation, or providing temporary phone support staff to supplement your internal Help Desk Call Center team during demanding situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran network experts gives your clients in Tulsa or anywhere in the state of Oklahoma fast assistance from an effective support resource with extensive experience delivering telephone-based consulting and online diagnostics for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of business success, and Progent's target is to fix instead of just report technical issues.
Applications Support: Training, Development, and Integration
Progent's Applications Experts Team provides online and in-depth engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Project, Word, and Office Excel. To learn more information concerning Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the imaginative elements of Macintosh environments by offering remote help services and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio/video or setting up an audio/video production lab.
Remote Network Monitoring Services
Progent offers companies in Tulsa, or anywhere in the state of Oklahoma, remote computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your IT maintenance is proactive and automated. By anticipating looming issues before they cause downtime, system monitoring can head off disruptive and costly service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support a mix of OS platforms.
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.