Fast Online Help for Tulsa Computer Systems
For businesses located in Tulsa or anywhere in the state of Oklahoma, Progent offers online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the services of CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers offer excellent leverage because they have the practical experience and have access to the advanced tools necessary to solve the majority of information system problems quickly. This reduces direct expenses because solutions use up minimal chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding system downtime and associated losses due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting experience is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.
Progent's billing model for online support is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to many online service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid situations where quick fixes somehow turn into substantial invoices. Progent's penchant for solving technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and proven methodologies that ensure the maximum degree of efficiency for remote engineering help and repair for information systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to link to your network remotely without compromising network security.
Progent's advanced customer support database system stores extensive documentation describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the records of support rendered to each customer by any engineer. This database of trouble tickets and repairs is stored as a readily accessible proprietary database that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft make available other massive technical databases and permit quick access to manufacturers' internal product engineers so Progent's online consulting experts are able to find the most efficient solutions in the least time.
Online technical services available from Progent to businesses in Tulsa and throughout the state of Oklahoma include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote support professionals offer computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting services, Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to help you business to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network professionals, and certifies an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most challenging issues associated with network infrastructure planning, installation, administration, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs represent an excellent value since their deep expertise allows them to find solutions for problems quickly. In common cases, less qualified service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can interface to your network using advanced on-line troubleshooting technology to provide efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer help for the entire range of Cisco's popular family of infrastructure appliances by providing consulting services such as:
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of system protection services that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to recover quickly after a serious breach. Security solutions available from Progent include: thorough data security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; setting up firewalls; designing safe mechanisms for remote and mobile access; guarding your messaging system from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable process for restoring services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to address a wide spectrum of information technologies including system infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:
How Your Tulsa Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Call Center or enhancing your existing organization, evaluating or enhancing Help Desk application software to meet the special requirements of your company, or providing temporary online personnel to work with your existing Help Desk Call Center team to handle unusually busy scenarios such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of experienced network experts offers your computer users in Tulsa or anywhere in the state of Oklahoma rapid contact with an effective support resource with years of experience delivering telephone-based help and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's target is to solve rather than merely annotate IT problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Group provides online professional engineering support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and training for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, programming, and training services, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Tulsa, or anywhere in the state of Oklahoma, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your computer maintenance is proactive rather than reactive. By exposing possible issues before they result in crashes, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a combination of platforms.
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Tulsa or throughout the state of Oklahoma, Progent's phone-based computer support specialists can deliver expert and economical IT support whenever your company requires it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve network problems quickly while eliminating the expense and lost productivity associated with in-person support calls.
Even if your Tulsa business deals with a regular freelance support technician or maintains an in-house organization that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to resolve sudden system emergencies or particularly challenging integration projects.
Details of Progent's Remote Computer Support for Tulsa
Progent's online support, Internet-based repair, system security expertise, and system management services give offices in Tulsa or throughout the state of Oklahoma unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Tulsa and is also ideal for networks in more remote areas of Oklahoma that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are billed only for the services you use. Progent requires no minimum charge for online support and requires no ongoing retainer for services delivered during regular business hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to on-staff professionals with experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include system integration, MS Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise in critical application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Software Programming
MySQL DBA Services and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service centralized resource for IT generalists and application experts, Progent can deliver timely, affordable, and thorough IT solutions that fit the unique requirements of your business.
- State of the Art Remote Access Software
Protected online access allows Progent's support professionals to observe precisely what your customers see. This makes it easier to produce quick solutions to problems that might otherwise demand a costly onsite service call. State-of-the-art online connectivity software and expert engineers together enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online support and remote network tracking.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Service for High Network Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, refined remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 upgrades, Windows Server 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are charged just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for services provided during regular business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be forced to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to each client. The practice of documenting and archiving service records results in more effective service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.