Fast Online Support for Tulsa Information Networks
For companies located in Tulsa or anywhere in the state of Oklahoma, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer excellent value because they possess the real-world background and are equipped with the advanced technology needed to resolve the majority of information system issues rapidly. This lowers direct expenses since solutions use up minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your company saves even more with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions manage to turn into large invoices. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies which ensure the highest degree of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to link to your company's computer system without violating network security.
Progent's sophisticated technical support database application stores detailed histories describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of services provided to every customer by every Progent consultant. This archive of anomalies and solutions is stored as a quickly accessible support knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit fast response from vendors' in-house product engineers so Progent's remote consulting experts are able to come up with the best solutions promptly.
Online technical services available from Progent to customers in Tulsa and anywhere in the state of Oklahoma include:
Authorized Windows Support
Progent's Microsoft-qualified online support experts can deliver computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to assist your business to install, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking engineers, and validates an individual's networking skills at the expert level. Cisco-qualified CCIEs can deal with even the most difficult problems associated with network planning, deployment, administration, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience enables them to solve problems rapidly. In typical instances, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system by means of sophisticated on-line troubleshooting tools in order to provide fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading family of connectivity products. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and configuration, Aironet APs planning and integration help, Cisco wireless controllers consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Qualified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist you to recover rapidly after a damaging breach. Security services available from Progent include: thorough data security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; defending your email system from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help companies of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering applications and services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online support services to address a broad array of computer technologies including network architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Tulsa Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the money or time to assemble and manage an internal Call Center but who need fast communication with an effective Call Center with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or improving your current organization, evaluating or modifying Call Center software products to handle the special demands of your company, or providing temporary phone support personnel to supplement your internal Call Center group to handle unusually busy scenarios such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your workers in Tulsa or anywhere in the state of Oklahoma rapid communication with a large network service resource with extensive experience delivering telephone-based support and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to company success, and Progent's goal is to fix instead of just record IT problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional consulting support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Tulsa, or anywhere in the state of Oklahoma, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so that your network maintenance is proactive and automated. By exposing possible problems before they expand into crashes, automated monitoring can ward off inconvenient and costly service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by a mix of operating systems.
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Tulsa or throughout the state of Oklahoma, Progent's phone-based computer support specialists can provide expert and economical system support the instant your organization needs it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Tulsa organization relies on a local independent support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to fix unexpected network crises or especially tough integration problems.
Details of Progent's Remote Network Services for Tulsa
Progent's phone help, remote troubleshooting, system security expertise, and network administration services give offices in Tulsa or anywhere in the state of Oklahoma the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Tulsa and is also ideal for networks in more remote areas of Oklahoma that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide array of Microsoft support utilities, service information, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a per-minute basis, so you pay only for the services you receive. Progent requires no minimum charge for online service and requires no monthly subscription fee for services provided during regular working hours. This keeps you from paying big bills for routine repairs.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide help from authorized professionals with skill in planning, implementing, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support services consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts Team can provide world-class consulting support for specific application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Application Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service centralized resource for network generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough IT solutions that align with the unique requirements of your company.
- State of the Art Remote Connectivity Software
Protected remote access allows Progent's support experts to see precisely what your customers see. This makes it possible to find fast fixes to problems that could otherwise require an expensive personal visit. Effective remote access tools and experienced technicians combine to enable Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online troubleshooting and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Availability
For offices with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-constrained companies whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the forefront of IT service, executing a broad variety of IT projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical help, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.