Fast Remote Support for Tulsa Information Networks
For organizations located in Tulsa or anywhere in Oklahoma, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's online support engineers provide exceptional value because they have the practical experience and have access to the advanced technology required to resolve most information system issues rapidly. Efficient support reduces immediate expenses since service calls use up minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in indirect expenses by reducing or avoiding system outages and associated costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote help is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical online service organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast fixes somehow end up as big bills. Progent's skill at solving technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and field-proven processes which promote the maximum level of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's online support team to access your network without breaching network security.
Progent's advanced service database application stores thorough histories describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to every client by any consultant. This database of anomalies and solutions is organized as an easily exploitable support database that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft open up other vast technical databases and allow quick access to manufacturers' internal product engineers so Progent's remote consulting experts can determine optimal resolutions in the least time.
Remote support available from Progent to businesses in Tulsa and anywhere in the state of Oklahoma include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support professionals can provide network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to help your business to deploy, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and validates a person's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most difficult problems associated with network planning, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. CCIEs provide excellent cost-effectiveness because their deep experience enables them to solve problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your network by means of state-of-the-art on-line support technology to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of connectivity devices by providing services such as:
CISM and CISSP Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to improve the defenses of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist you to recuperate rapidly following a damaging breach. Security consulting services offered by Progent include: thorough data security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; integrating firewalls; building secure techniques for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a broad array of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to complete major projects economically and on time. Progent's special remote consulting services include:
How Your Tulsa Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the money or time to create an internal Help Desk Call Center but who require quick communication with a reliable Help Desk with proficient telephone assistance as well as the ability to escalate complex tasks to high-level consultants.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your current one, selecting or modifying Call Center software to meet the particular requirements of your company, or adding temporary online personnel to reinforce your existing Help Desk resources during high-demand scenarios like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk team of experienced network experts gives your computer users in Tulsa or anywhere in the state of Oklahoma instant contact with a large network service group with extensive background offering telephone-based help and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a solid driver of business success, and Progent's intent is to resolve and not merely track network issues.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth consulting support and training in key application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Tulsa, or anywhere in the state of Oklahoma, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your network maintenance is proactive and automated. By detecting looming issues before they result in crashes, remote monitoring can ward off inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments based on multiple OS platforms.
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Tulsa or anywhere in the state of Oklahoma, Progent's online computer support specialists can deliver expert and affordable IT support the moment your organization requires it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve network problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Tulsa business has a local independent consultant or employs an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to solve sudden system crises or particularly complex integration problems.
Advantages of Progent's IT Support for Organizations in Tulsa
Progent's remote technical help services allow your Tulsa organization to have the advantages of immediate, world-class IT support without the cost of managing a full-time IT organization. Your network will acquire greater business value by being increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
For most offices in Tulsa or anywhere in Oklahoma, local network service resources, whether made up of freelance consultants or an internal IT staff, can handle the majority of network issues. However, serious problems sometimes occur when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your local service people. In these instances, Progent's online service specialists offer a convenient, quick, and economical way to augment your regular help and to convey useful information to improve your capability to handle future issues locally.
- Less Dependence on Individual Service Providers
For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although independent consultants have less overhead than larger support firms and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the lack of reserve help may require your business to wait for help during an emergency. As your company grows, network unavailability and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup support experts to make sure your IT system is always available.
- Create a Scalable Foundation for Smooth Growth
Organizations often start with an IT architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes can get thrown on top of a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These poorly built systems require proper assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a system architecture able to offer the solid foundation to meet critical business requirements and facilitate future expansion.
- Work with Solution Providers Rather Than Product Sellers
Smaller offices need guidance and technical training to navigate through an increasingly complicated maze of product options capable of accelerating business success and enhancing productivity. Businesses hardly need a network engineer who is trying to sell a specific vendor's products. Network support and product sales can result in a situation where the proposed
solution is designed around a profitable technology rather than the genuine needs of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match IT expertise with the real interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 R2 expertise, Windows 2003 upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be forced to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by every staff member to every client. The discipline of documenting and archiving service activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.