Fast and Affordable Online Troubleshooting for Tulsa Computer Systems
Immediate Remote Consulting for Tulsa NetworksFor companies in Tulsa or anywhere in Oklahoma, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated tools necessary to resolve the majority of network problems rapidly. This lowers immediate costs since solutions require minimal chargeable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating system downtime and related losses due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike many remote support firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor solutions somehow end up as major bills. Progent's skill at solving problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized tools and proven methodologies that allow the maximum level of effectiveness for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to access your company's computer system without breaching system security.

Progent's advanced technical support reporting application maintains detailed records of all service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of services rendered to every Progent client by every consultant. This database of issues and responses is organized as an easily accessible internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's online service experts are able to come up with the most efficient solutions in the least time.

Remote technical services available from Progent to clients in Tulsa and anywhere in the state of Oklahoma include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's top enterprises. The ProSight line of outsourced network management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your clients in Tulsa or anywhere in the state of Oklahoma quick communication with a reliable support resource with years of experience offering telephone-based help and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center the reputation as a major contributor to company efficiency, and Progent's goal is to resolve instead of just annotate network problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based professional engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Tulsa, or anywhere in the state of Oklahoma, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they evolve into full-scale emergencies, system monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems based on a combination of OS platforms.
How Your Tulsa Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Tulsa or anywhere in the state of Oklahoma, Progent's online network support engineers can deliver professional and economical IT support the instant your company needs it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Tulsa business relies on a local independent support technician or employs a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to deal with sudden system crises or especially complicated integration projects.

Advantages of Progent's IT Support for Businesses in Tulsa
Progent's remote IT consulting services allow your Tulsa company to enjoy the advantages of on-call, world-class network support without the cost of managing a full-time IT staff. Your network will derive added strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    With most businesses in Tulsa or anywhere in Oklahoma, local network support providers, whether consisting of outside consultants or an internal IT staff, can take care of the majority of technical problems. However, major troubles might spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service personnel. In these cases, Progent's on-call service specialists give you a convenient, fast, and economical way to supplement your regular help and to convey valuable information to improve your ability to handle future issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although independent service people have less overhead than larger service organizations and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of reserve personnel may force your business to wait for assistance during an emergency. As your network grows, network unavailability and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve support expertise to insure your network remains up and running.

  • Create a Scalable Foundation for Seamless Growth
    Organizations often start with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get piled on top of a weak foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such badly built systems require proper assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a system infrastructure able to provide the solid foundation to meet vital business demands and ease future growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller businesses require advice and technical training to navigate through an ever more complex array of technology options available for accelerating business success and improving productivity. Businesses hardly need a computer engineer who is attempting to sell a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match IT expertise with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT experience, refined remote support software, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.