Immediate Online Support for Tulsa Oklahoma IT Networks
For organizations in Tulsa Oklahoma, Progent provides remote technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISSP-certified security experts to handle advanced security design and troubleshooting issues.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology required to solve most network problems quickly. Efficient support lowers direct costs since solutions use up fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support expertise is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing model for online help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical online support companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast repairs manage to end up as big bills. Progent's penchant for handling problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies which ensure the highest degree of efficiency for online help and repair for computer networks of any size. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to communicate with your company's network without breaching corporate security.
Progent's sophisticated customer support reporting system keeps thorough documentation of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of assistance provided to each Progent client by every engineer. This history of issues and repairs is structured as a quickly searchable support database that allows Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available other extensive support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote service experts can arrive at optimal resolutions promptly.
Remote technical services provided by Progent to companies in Tulsa Oklahoma include:
Certified Windows Support
Progent's Microsoft-premier online service experts offer computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to assist you company to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most complex problems occurring in network infrastructure planning, installation, maintenance, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness because their depth of expertise allows them to resolve problems quickly. In typical instances, less qualified consultants can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your environment by means of advanced remote troubleshooting tools in order to perform fast, secure, and economical diagnosis and repair.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
Progent locations in Oklahoma State
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances by offering services such as:
CISM and CISSP Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or help you to recover quickly following a damaging penetration. Security support services available from Progent include: comprehensive data security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine physical IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online consulting services to address a broad range of information technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's team-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency online help analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by some of the industry's top corporations. Progent's ProSight series of network management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to complete major projects within budget and on time. Progent's special remote consulting services include:
How Your Tulsa Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting support can support you in creating an efficient new Help Desk or revamping your existing organization, evaluating or modifying Help Desk Call Center application software to meet the special requirements of your corporation, or providing temporary online staff to supplement your existing Call Center team to deal with demanding scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of seasoned information technology professionals provides your workers in Tulsa Oklahoma rapid contact with a large support resource with extensive experience providing phone help and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a crucial contributor to business efficiency, and Progent's target is to solve instead of just annotate IT problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for popular Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Tulsa Oklahoma remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so that your computer support is proactive and automated. By uncovering potential problems before they evolve into downtime, remote monitoring can minimize inconvenient and costly network breakdowns. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate multiple platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Tulsa Oklahoma, Progent's phone-based network support specialists can deliver effective and cost-effective system help the moment your business has to have it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Tulsa business deals with a regular independent support technician or employs a full time organization that can handle the majority of computer issues, Progentís Microsoft certified consultants can offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either lack the time or the experience to deal with unexpected system crises or particularly challenging integration problems.
Advantages of Progent's IT Support for Companies in Tulsa Oklahoma
Progent's online network troubleshooting services allow your Tulsa organization to enjoy the advantages of immediate, world-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire greater strategic value by being more reliable, productive, and secure. Benefits to your business include:
- Convenient remote extension of your local support resources
With most offices in Tulsa Oklahoma, local network service resources, whether represented by independent consultants or an in-house maintenance staff, can solve the majority of network issues. However, IT crises may occur when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual service technicians. In these cases, Progent's on-call service specialists offer a convenient, quick, and economical way to augment your local resources and to pass on useful knowledge to increase your ability to resolve future issues in-house.
- Reduced Dependence on Individual Service Providers
For IT support, smaller offices commonly rely on individual freelance consultants. While freelance consultants carry smaller overhead than larger support organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of backup help may force your company to wait for assistance during an emergency. As your network grows, network unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service experts to insure your IT system is always up and running.
- Create a Solid Basis for Smooth Expansion
Businesses often start with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can hinder the success of the business. Such badly built environments need proper analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network architecture able to provide the solid foundation to meet vital business requirements and ease downstream expansion.
- Work with Problem Solvers Instead of Technology Resellers
Smaller businesses need guidance and technical education to negotiate an increasingly complicated array of product alternatives capable of promoting business growth and enhancing productivity. These companies hardly need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can result in a situation where the proposed
solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align technical expertise with the real interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, refined remote support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, in the trenches of network service, executing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This ensures that you get not only expert IT help, but also a consultant with field-tested approaches for using technical knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.