Fast and Affordable Online Support for Tulsa Computer Systems
For companies in Tulsa or anywhere in the state of Oklahoma, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools necessary to solve most information system issues quickly. This lowers immediate costs since solutions require fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your location. Your company benefits even more with incidental costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting expertise is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where quick fixes somehow turn into big tabs. Progent's skill at disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies that ensure the highest degree of effectiveness for remote engineering help and repair for IT networks of any size. Progent offers safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to access your company's network remotely without compromising system security.
Progent's advanced technical support reporting application maintains extensive histories of the support that Progent's clients have been provided. Progent's team consultants have access to the history of assistance provided to every Progent customer by every consultant. This archive of trouble tickets and responses is organized as a readily retrievable internal database that allows Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft open up other extensive technical databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can find the best solutions quickly.
Remote technical services offered by Progent to companies in Tulsa and anywhere in the state of Oklahoma include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote service experts offer computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server design, SharePoint 2016 migration expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to help you company to deploy, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and indicates an individual's technical skills at the expert level. Cisco CCIEs know how to handle even the most challenging challenges surrounding network design, deployment, administration, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network management tools and coming up with workarounds or identifying software updates. CCIEs offer excellent value because their deep expertise enables them to resolve problems rapidly. In common instances, less seasoned engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your environment via state-of-the-art on-line support technology to provide fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of networking products. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless APs consulting services, Cisco wireless controllers support Services, Cisco VPN and Security Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Consultants
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of security services that can bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate quickly after a damaging breach. Security solutions offered by Progent include: thorough information security and compliance evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; installing firewalls; building safe mechanisms for remote and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent offers expert online consulting support to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of information technologies including system architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in networks that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance diagnosing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology allows clients to execute major projects economically and on time. Progent's project-based online consulting services include:
How Your Tulsa Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk service options for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk or improving your current organization, selecting or enhancing Help Desk Call Center application software to handle the particular demands of your business, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center resources to handle demanding scenarios such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network experts gives your workers in Tulsa or anywhere in the state of Oklahoma fast communication with a dependable support group with years of experience offering telephone-based help and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center perception as a solid driver of company productivity, and Progent's target is to fix rather than simply record technical issues.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team provides remote advanced engineering expertise and training in key application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Tulsa, or anywhere in the state of Oklahoma, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your network support is proactive rather than reactive. By exposing emerging problems before they evolve into network outages, remote monitoring can head off stressful and costly information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that incorporate multiple platforms.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Tulsa or throughout the state of Oklahoma, Progent's online network support specialists are ready to deliver effective and affordable IT help the instant your company requires it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Tulsa business works with a local freelance consultant or maintains an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to handle sudden system crises or especially challenging integration problems.
Details of Progent's Remote Computer Support for Tulsa
Progent's online support, Internet-based repair, network security expertise, and network management services offer businesses in Tulsa or throughout the state of Oklahoma the greatest leverage for your support investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can deliver your company world class network support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Tulsa and is also ideal for networks in geographic areas of Oklahoma that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide range of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent has no minimum fee for phone service and asks for no periodic retainer for support services provided during regular working hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers help from on-staff professionals with skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting services consist of system integration, MS Exchange expertise, network security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting expertise for critical business applications. Help available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Support
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL DBA Services and Software Programming
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive IT solutions that meet the specific needs of your company.
- Advanced Remote Access Tools
Protected online connectivity permits Progent's support professionals to observe precisely what your users see. This makes it easier to produce quick solutions to problems that could otherwise require an expensive personal service call. Effective remote connectivity software and expert technicians combine to allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Support for High Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious businesses whose workers need instant recourse to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, refined support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Family of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help by the minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.