Fast and Affordable Remote Support for Tulsa Computer Networks
For companies in Tulsa or anywhere in the state of Oklahoma, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent value due to the fact that they possess the practical experience and have access to the advanced tools necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls use up minimal chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with incidental costs by minimizing or eliminating system downtime and associated losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical online service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor fixes manage to turn into large bills. Progent's penchant for disposing of problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and proven processes which ensure the maximum level of efficiency for remote help and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to interface to your company's system without breaching system security.
Progent's powerful customer support reporting application keeps thorough documentation describing all support that Progent's clients have been provided. Progent's team service personnel have access to the records of services delivered to each client by every consultant. This history of issues and resolutions is organized as an easily searchable support knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's online service experts can determine optimal resolutions quickly.
Online technical support services available from Progent to companies in Tulsa and throughout the state of Oklahoma include:
Certified Windows Support
Progent's Microsoft-certified remote service professionals can provide computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to assist your business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies an individual's network technology skills at the expert level. Cisco CCIEs know how to handle even the most stubborn problems associated with network infrastructure design, deployment, management, compliance, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad expertise enables them to resolve problems quickly. In typical instances, less qualified engineers can struggle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network via the latest remote support tools to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of connectivity appliances. Cisco technology consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs engineering services, Cisco wireless controllers support Services, Cisco VPN Integration support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Qualified System Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of security services to bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your business to recuperate rapidly following a serious penetration. Security consulting services available from Progent include: thorough data security and compliance assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent offers expert online consulting services to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine local resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a wide array of computer technologies such as network architecture, email systems, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy management in networks that include Linux with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight series of network monitoring and management services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to execute major initiatives economically and on time. Progent's special online consulting solutions include:
How Your Tulsa Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the budget to assemble and manage an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is designed for larger companies and acts as a seamless extension of your existing Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for the toughest computer system issues, or be ready in those instances when your ordinary support engineers are overwhelmed.
Progent's Help Desk staff of veteran information technology consultants provides your workers in Tulsa or anywhere in the state of Oklahoma rapid access to a dependable network service group with extensive experience delivering phone consulting and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a key contributor to company success, and Progent's intent is to resolve and not just track network problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team provides online advanced engineering expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Tulsa, or anywhere in the state of Oklahoma, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they cause network outages, proactive monitoring can head off disruptive and costly information system breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that support a combination of operating systems.
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Tulsa or throughout the state of Oklahoma, Progent's phone-based network support specialists are ready to provide effective and cost-effective IT support whenever your business has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix network problems rapidly while eliminating the cost and lost time associated with in-person support calls.
Even if your Tulsa company deals with a regular freelance consultant or maintains a full time IT staff that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the knowledge to handle unexpected network crises or especially tough integration problems.
Features of Progent's Online Computer Services for Tulsa
Progent's phone help, remote troubleshooting, system security expertise, and system administration services offer offices in Tulsa or throughout the state of Oklahoma the greatest leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk Call Center support and system management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Tulsa and is also ideal for networks in geographic regions of Oklahoma that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, technical information, and continuing training.
- By the Minute Rates to Reduce Costs
Progent offers online help on a minute-by-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for online help and requires no monthly retainer for support services delivered during normal business hours. This keeps you from facing big bills for routine fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide access to on-staff specialists with experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings consist of technology integration, MS Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting support in specific application areas. Support offered by the Application Experts Team includes:
Dynamics GP Support and Programming
Microsoft Office Project Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management and Application Development
Apple Mac Support
Amazon MWS Application Development
By offering a full service centralized source for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough information technology solutions that align with the special requirements of your company.
- Advanced Online Connectivity Tools
Protected online access permits Progent's service experts to see exactly what your customers see. This makes it possible to find fast solutions to problems that might otherwise require a costly onsite service call. Cutting-edge online connectivity tools and expert engineers together allow Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite support and automated network analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Availability
For organizations with vital applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-constrained offices whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical background, refined remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits per minute. As a result, you are billed just for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for services delivered during normal working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by each consultant to every client. The practice of documenting and organizing service records allows more efficient service and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.