Fast Online Support for Tulsa Information Networks
Urgent Phone Support for Tulsa SystemsFor companies located in Tulsa or anywhere in the state of Oklahoma, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent value because they possess the real-world background and are equipped with the advanced technology needed to resolve the majority of information system issues rapidly. This lowers direct expenses since solutions use up minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your company saves even more with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions manage to turn into large invoices. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies which ensure the highest degree of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to link to your company's computer system without violating network security.

Progent's sophisticated technical support database application stores detailed histories describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of services provided to every customer by every Progent consultant. This archive of anomalies and solutions is stored as a quickly accessible support knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit fast response from vendors' in-house product engineers so Progent's remote consulting experts are able to come up with the best solutions promptly.

Online technical services available from Progent to customers in Tulsa and anywhere in the state of Oklahoma include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the money or time to assemble and manage an internal Call Center but who need fast communication with an effective Call Center with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or improving your current organization, evaluating or modifying Call Center software products to handle the special demands of your company, or providing temporary phone support personnel to supplement your internal Call Center group to handle unusually busy scenarios such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran network professionals gives your workers in Tulsa or anywhere in the state of Oklahoma rapid communication with a large network service resource with extensive experience delivering telephone-based support and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to company success, and Progent's goal is to fix instead of just record IT problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional consulting support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Tulsa, or anywhere in the state of Oklahoma, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so that your network maintenance is proactive and automated. By exposing possible problems before they expand into crashes, automated monitoring can ward off inconvenient and costly service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by a mix of operating systems.
How Your Tulsa Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Tulsa or throughout the state of Oklahoma, Progent's phone-based computer support specialists can provide expert and economical system support the instant your organization needs it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Tulsa organization relies on a local independent support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to fix unexpected network crises or especially tough integration problems.

Details of Progent's Remote Network Services for Tulsa
Progent's phone help, remote troubleshooting, system security expertise, and network administration services give offices in Tulsa or anywhere in the state of Oklahoma the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the forefront of IT service, executing a broad variety of IT projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical help, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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