If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers
developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Full-Service IT Outsourcing
Progent's network support outsourcing gives UNIX, Linux, and Sun Solaris software developers contact with highly-skilled IT engineers to support and manage your business network without the cost and hassle of keeping a large internal network support staff. Progent's information technology outsourcing services allows UNIX and Linux product developers to focus on core business initiatives while still enjoying the benefits of world-class computer support. Progent has produced a Small Business Information Technology Outsourcing White Paper that explains ways that outsourcing can conserve budgets and enhance productivity.
- Virtual Server Infrastructure
Progent can show you how to cut the proliferation of server hardware and leverage your investment in fault-tolerant technology by configuring a virtual architecture with products including VMware Server. A virtual infrastructure allows UNIX, Linux, and Solaris software developers working in a predominantly MS Windows environment to maximize the efficiency of costly network resources by partitioning physical servers into protected, isolated segments that are simple to manage and can economically and securely accommodate a mix of developer platforms including UNIX, Linux, and Solaris. Progent's expert consulting professionals can assist you to create reliable physical and virtual network infrastructures that are optimized for developing and validating new software products.
- Online and On-site service and Repair
Progent's nationwide remote help and repair services are ideal for UNIX and Linux software developers working in a mainly Microsoft Windows network. Remote technical support offers maximum return for your information technology budget. Advanced online support utilities and experienced technicians and consultants allow Progent to resolve most network problems without wasting time and money by going to your location. Phone-based support can be escalated to in-person technical service and repair if needed, but in most of situations your IT issues can be dealt with over the phone or via a combination of telephone support and online connectivity. Progent's on-premises service is available in major cities across the United States.
- Proactive Network Monitoring Services
Progent's 24x7 network management services are enabled by Microsoft System Center Operations Manager 2007, advanced technology that intelligently observes vital servers to detect potential problems before they result in system failure. System Center Operations Manager 2007 continually examines event logs from critical servers, then organizes and analyzes these system phenomena based on an extensive IT support database. When Microsoft Operations Manager 2007 uncovers a problem, it launches appropriate corrective routines or generates alerts to notify predetermined support technicians. System Center Operations Manager 2007 also generates trend reports so you can track the health of your IT network.
- Contact Center Services
Progent's Helpdesk Support Services are designed for companies who must work within a modest IT budget yet who need fast contact with a Help Desk Call Center with efficient phone support and full escalation capability. Key features include help desk call center online service for desktop support and network troubleshooting, safe remote connectivity to permit Progent's technical specialists to observe precisely what your clients see in order to resolve issues quickly, and expert prioritization and problem escalation.
If you are a UNIX and Linux software developer who requires full-service network assistance for a mostly Windows environment, call Progent at 800-993-9400 or visit Contact Progent.
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants offer customers in the, Silicon Valley, and in cities throughout the U.S a broad range of expertise concerning the fundamental information technology requirements shared by typical small business networks. Progent's core consulting areas include system integration, MS Exchange help, system security support and Help Desk consulting and support. Progent's Application Experts Group offers in-depth expertise in key application topics. By offering a one-stop source for information technology generalists and specialists, Progent is able to tailor quick, cost-effective and complete network solutions that align with the unique requirements of your company.