If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Full-Service IT Outsourcing
    Progent's network support outsourcing offers UNIX, Linux, and Solaris product developers access to expert consulting professionals to maintain and administer your IT network while avoiding the expense and hassle of keeping a large in-house network support team. Progent's information technology outsourcing allows UNIX, Linux, and Solaris software developers to concentrate on strategic business projects while at the same time having the benefits of world-class network support. Progent has released a Small Company Information Technology Outsourcing White Paper that summarizes how outsourcing can save money and enhance operational efficiency.

  • Virtual Infrastructure
    Progent can help you to reduce the need for physical servers and maximize your investment in fault-tolerant products by designing a virtual server infrastructure with products including VMware Server. A virtual infrastructure allows UNIX and Linux product developers operating in a mostly Windows environment to maximize the efficiency of costly network investments by partitioning servers into secure, isolated components that are easy to manage and can affordably and safely accommodate a mix of developer operating systems such as UNIX and Linux. Progent's network consulting professionals can show you how to set up robust physical and virtual system architectures that are optimized for developing and validating new software products.

  • Remote and On-site Support and Troubleshooting
    Progent's nationwide remote help and repair services are ideal for UNIX, Linux, and Sun Solaris product developers operating in a mainly MS Windows environment. Remote IT help provides optimum return for your information technology budget. Sophisticated remote support tools and experienced service specialists and consultants combine to enable Progent to handle most IT issues without wasting time and expense by traveling to your location. Telephone-based help can be upgraded to in-person consulting support and repair when necessary, but in most of situations your network issues can be remediated over the phone or via a combination of telephone support and remote network analysis. Progent's on-premises support is offered in major cities throughout the United States.

  • Network Monitoring Services
    Progent's 24x7 network management services are based on MS Operations Manager, state-of-the-art software that intelligently observes key network servers to detect potential trouble spots before they result in system failure. System Center Operations Manager continually scans event archives from critical servers, then filters and analyzes these system phenomena based on a comprehensive support database. When System Center Operations Manager 2007 uncovers an anomaly, it executes special remedial scripts or generates alarms to warn selected support personnel. MS Operations Manager 2007 also generates historical summaries so you are able to determine the health of your IT system.

  • Helpdesk Outsourcing
    Progent's Helpdesk Outsourcing Services are designed for organizations who have to operate within a modest IT budget yet who need immediate access to a Help Desk with expert phone support and full escalation capability. Important features include call center telephone assistance for desktop support and network repair, safe remote connectivity to permit Progent's support experts to see exactly what your clients see so they can resolve issues quickly, and expert prioritization and problem escalation.

If you are a UNIX, Linux, or Solaris software developer who requires comprehensive network assistance for a mostly Microsoft Windows environment, call Progent at 800-993-9400 or see Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants provide clients in San Francisco, Silicon Valley, and in cities throughout the U.S a wide range of knowledge concerning the fundamental IT needs shared by most small business environments. Progent's core services include system integration, MS Exchange help, network security support and HelpDesk outsourcing and support. Progent's Experts Team offers deep knowledge of strategic application areas. By providing a one-stop resource for information technology generalists and experts, Progent is able to deliver fast, economical and comprehensive network solutions that align with the unique needs of your organization.

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