If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Comprehensive IT Outsourcing
    Progent's network support outsourcing offers UNIX, Linux, and Solaris software developers contact with skilled consulting engineers to maintain and administer your IT network while avoiding the expense and distraction of keeping your own in-house network support staff. Progent's information technology outsourcing allows UNIX, Linux, and Solaris software developers to concentrate on core competitive projects while still enjoying the benefits of expert IT services. Progent has released a Small Business IT Outsourcing White Paper that explains how outsourcing can save money and enhance operational efficiency.

  • Virtual Infrastructure
    Progent can show you how to consolidate server hardware and maximize your investment in fault-tolerant products by designing a virtual infrastructure with products including VMware. A virtual server architecture permits UNIX and Linux software developers operating in a mostly Microsoft Windows environment to consolidate costly computing resources by dividing servers into secure, logical components that are easy to manage and can economically and safely accommodate a mix of developer platforms such as UNIX, Linux, and Solaris. Progent's expert consultants can assist you to set up reliable physical and virtual network architectures that are ideal for developing and testing commercial-quality software products.

  • Remote and On-site service and Repair
    Progent's nationwide remote help and troubleshooting services are ideal for UNIX and Linux product developers operating in a mainly Microsoft Windows environment. Online IT help offers optimum return for your information technology budget. Sophisticated online support utilities and experienced technicians and consultants allow Progent to handle most IT issues without squandering time and money by going to your location. Phone-based support can be escalated to onsite consulting support and troubleshooting if needed, but in the vast majority of situations your IT issues can be remediated by telephone or through a combination of telephone support and remote network analysis. Progent's on-site service is offered in major cities across the U.S.

  • Proactive Network Monitoring
    Progent's 24x7 network support service packages are based on System Center Operations Manager 2007, state-of-the-art software that proactively monitors key network servers to identify potential problems before they result in network crashes. System Center Operations Manager continually examines event archives from strategic servers, then organizes and evaluates these system events according to an extensive support database. When System Center Operations Manager 2007 uncovers a problem, it runs special remedial scripts or issues alarms to warn predetermined service technicians. Microsoft Operations Manager 2007 also produces historical summaries so you are able to determine the vitality of your IT network.

  • Help Desk Support
    Progent's Help Desk Outsourcing Services are intended for businesses who have to operate within a modest information technology budget yet who need immediate access to a Help Desk with efficient telephone assistance and full escalation support. Important features include call center remote assistance for PC help and network troubleshooting, safe remote connectivity to permit Progent's support specialists to observe exactly what your clients experience in order to resolve issues quickly, and intelligent prioritization and escalation.

If you are a UNIX, Linux, or Sun Solaris product developer who requires comprehensive network support for a predominantly MS Windows environment, call Progent at 800-993-9400 or see Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified consultants offer customers in the , Silicon Valley, and in cities throughout the U.S a broad array of expertise covering the fundamental IT requirements common to most small and mid-size business environments. Progent's primary consulting areas include system integration, MS Exchange help, system security consulting and Help Desk outsourcing and support. Progent's Application Experts Team offers deep expertise in strategic application topics. By offering a one-stop resource for IT generalists and specialists, Progent is able to deliver fast, economical and thorough IT solutions that align with the special requirements of your organization.