If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers
developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Full-Service IT Outsourcing
Progent's IT outsourcing gives UNIX and Linux product developers contact with skilled IT engineers to maintain and manage your IT network without the expense and distraction of maintaining your own in-house network support team. Progent's network support outsourcing services allows UNIX and Linux software developers to focus on core business projects while at the same time enjoying the advantages of high-quality computer services. Progent has produced a Small Business IT Outsourcing White Paper that explains how outsourcing can cut expenses and improve productivity.
- Virtual Server Infrastructure
Progent can help you to cut the proliferation of server hardware and maximize your company's investment in fault-tolerant products by configuring a virtual architecture with technology including VMware Server. A virtual server architecture permits UNIX, Linux, and Solaris product developers operating in a predominantly MS Windows environment to maximize the efficiency of costly computing resources by dividing physical servers into secure, isolated components that are easy to manage and can affordably and safely support a variety of development operating systems including UNIX, Linux, and Sun Solaris. Progent's network consulting professionals can assist you to set up robust physical and virtual system infrastructures that are optimized for producing and validating new applications.
- Remote and on-premises service and Repair
Progent's nationwide online technical support and repair services are ideal for UNIX, Linux, and Sun Solaris software developers operating in a predominantly MS Windows environment. Online IT help offers maximum return for your information technology budget. Sophisticated online access tools and skilled technicians and engineers combine to enable Progent to handle the majority of network issues without wasting time and expense by traveling to your location. Phone-based help can be escalated to in-person consulting support and repair if needed, but in most of cases your IT problems can be remediated over the phone or through a combination of telephone help and online connectivity. Progent's in-person service is offered in key cities across the U.S.
- Proactive Network Monitoring Services
Progent's round-the-clock network support services are centered on Microsoft Operations Manager, state-of-the-art technology that intelligently tracks key network servers to identify incipient trouble spots before they result in network crashes. Microsoft Operations Manager 2007 automatically examines event archives from critical servers, then filters and analyzes these system events based on an extensive IT support database. When Microsoft System Center Operations Manager 2007 uncovers a problem, it runs special remedial scripts or issues alarms to notify selected service technicians. System Center Operations Manager also generates trend summaries so you can determine the health of your IT network.
- Help Desk Support
Progent's Help Desk Call Center Outsourcing Services are designed for businesses who have to operate within a limited IT budget but who need fast contact with a Help Desk Call Center with expert phone support and complete escalation support. Key features include call center remote service for PC help and network repair, safe remote connectivity to permit Progent's support specialists to see precisely what your customers see so they can fix issues rapidly, and expert prioritization and problem escalation.
If you are a UNIX, Linux, or Sun Solaris developer who requires comprehensive network support for a mostly Windows system, contact Progent at 800-993-9400 or see Contact Progent.
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified professionals offer customers in the, San Jose, and in cities throughout the U.S a broad range of expertise concerning the fundamental IT needs shared by most small and mid-size business environments. Progent's core consulting areas include network support, MS Exchange consulting, network security support and Help Desk consulting and staffing. Progent's Experts Team offers deep knowledge of specific application areas. By providing a one-stop source for information technology generalists and specialists, Progent can deliver fast, economical and comprehensive network solutions that address the special needs of your organization.