If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers
developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Full-Service Information Technology Outsourcing
Progent's network support outsourcing service gives UNIX, Linux, and Solaris product developers contact with highly-skilled IT engineers to maintain and administer your business network without the cost and distraction of maintaining your own in-house administrative and support staff. Progent's information technology outsourcing services enables UNIX and Linux product developers to concentrate on core business initiatives while at the same time having the advantages of world-class IT services. Progent has produced a Small Company Information Technology Outsourcing White Paper that summarizes ways that outsourcing can save money and enhance productivity.
- Virtual Server Infrastructure
Progent can show you how to cut the proliferation of physical servers and maximize your company's investment in non-stop products by configuring a virtual infrastructure with technology such as VMware Server. A virtual infrastructure permits UNIX, Linux, and Solaris developers working in a predominantly Microsoft Windows environment to maximize the efficiency of costly network investments by dividing servers into secure, logical components that are simple to administer and can economically and securely accommodate a variety of developer platforms including UNIX, Linux, and Solaris. Progent's expert consultants can assist you to create robust physical and virtual network architectures that are optimized for developing and validating commercial-quality applications.
- Remote and On-site service and Troubleshooting
Progent's nationwide urgent support and troubleshooting services are well suited for UNIX, Linux, and Sun Solaris software developers operating in a mainly MS Windows network. Remote network consulting provides maximum leverage for your information technology budget. Advanced online access utilities and skilled service specialists and consultants allow Progent to handle the majority of network problems without wasting time and money by traveling to your location. Phone-based support can be upgraded to in-person consulting support and troubleshooting if necessary, but in the vast majority of cases your IT issues can be remediated over the phone or via a combination of phone help and remote connectivity. Progent's in-person service is available in key cities throughout the U.S.
- 24x7 Monitoring Services
Progent's 24x7 network support services are enabled by MS Operations Manager 2007, advanced software that intelligently watches key network servers to detect potential trouble spots before they cause downtime. Microsoft System Center Operations Manager 2007 automatically scans event archives from strategic servers, then filters and analyzes these network events based on an extensive IT support database. When System Center Operations Manager 2007 uncovers an anomaly, it runs appropriate remedial routines or generates alerts to warn selected support personnel. Microsoft Operations Manager also generates trend summaries so you are able to track the health of your information system.
- Help Desk Outsourcing
Progent's Contact Center Support Services are intended for businesses who have to work within a modest IT budget yet who need fast contact with a Call Center with expert telephone assistance and complete escalation capability. Important components include help desk call center remote assistance for PC help and network repair, secure online connectivity to allow Progent's support specialists to observe exactly what your customers see in order to resolve problems rapidly, and expert prioritization and escalation.
If you are a UNIX, Linux, or Solaris product developer who needs comprehensive network assistance for a mostly Windows system, phone Progent at 800-993-9400 or go to Contact Progent.
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants offer customers in the , , and in cities throughout the U.S a broad range of knowledge covering the basic IT needs common to most small and mid-size business environments. Progent's primary consulting areas include network integration, Microsoft Exchange help, system security consulting and Help Desk consulting and support. Progent's Application Experts Group offers deep knowledge of key application areas. By providing a one-stop source for information technology generalists and experts, Progent is able to tailor quick, economical and complete IT solutions that align with the exact needs of your business.