If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers
developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Full-Service IT Outsourcing
Progent's IT outsourcing service gives UNIX, Linux, and Solaris developers contact with skilled IT engineers to maintain and administer your business network without the cost and hassle of maintaining your own internal administrative and support team. Progent's IT outsourcing services allows UNIX, Linux, and Solaris developers to focus on core competitive initiatives while at the same time having the advantages of world-class IT support. Progent has produced a Small Business Network Support Outsourcing White Paper that summarizes how outsourcing can cut expenses and enhance productivity.
- Virtual Infrastructure
Progent can help you to reduce the need for physical servers and maximize your investment in fault-tolerant products by designing a virtual architecture with technology including VMware Server. A virtual infrastructure permits UNIX and Linux product developers operating in a mostly Windows environment to maximize the efficiency of costly computing investments by partitioning servers into protected, isolated components that are easy to manage and can economically and safely accommodate a variety of developer operating systems such as UNIX, Linux, and Solaris. Progent's network consulting professionals can help you set up reliable physical and virtual network architectures that are optimized for developing and testing new software products.
- Remote and on-premises service and Repair
Progent's nationwide remote help and repair services are ideal for UNIX, Linux, and Solaris product developers operating in a mostly MS Windows network. Remote network consulting provides optimum leverage for your information technology budget. Sophisticated online support technology and experienced service specialists and consultants combine to enable Progent to resolve most IT problems without wasting time and expense by traveling to your location. Telephone-based support can be escalated to onsite consulting support and troubleshooting if necessary, but in the vast majority of cases your network issues can be dealt with by telephone or via a combination of telephone help and online network analysis. Progent's in-person service is offered in key cities throughout the U.S.
- 24x7 Monitoring Services
Progent's round-the-clock network support service packages are enabled by System Center Operations Manager 2007, advanced software that intelligently monitors vital servers to identify incipient problems before they cause network crashes. Microsoft System Center Operations Manager automatically scans event archives from critical servers, then organizes and evaluates these network phenomena according to an extensive IT support database. When MS Operations Manager 2007 detects a problem, it runs special remedial routines or issues alerts to warn predetermined support personnel. Microsoft Operations Manager 2007 also generates historical summaries so you are able to track the health of your information system.
- Helpdesk Support
Progent's Help Desk Outsourcing Services are intended for companies who have to work within a limited information technology budget yet who need fast access to a Call Center with expert phone support and complete escalation support. Key components include call center online assistance for PC support and network troubleshooting, secure online connectivity to allow Progent's technical specialists to observe exactly what your customers see in order to fix issues quickly, and intelligent prioritization and escalation.
If you are a UNIX and Linux developer who requires comprehensive network assistance for a mostly Windows system, phone Progent at 800-993-9400 or see Contact Progent.
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants provide customers in San Francisco, Silicon Valley, and in cities throughout the U.S a wide range of expertise covering the fundamental information technology needs shared by most small business environments. Progent's primary services include network integration, MS Exchange help, IT security support and Help Desk outsourcing and staffing. Progent's Application Experts Team offers deep knowledge of specific application areas. By providing a single source for information technology generalists and specialists, Progent can tailor quick, affordable and thorough network solutions that fit the unique requirements of your company.