If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Comprehensive IT Outsourcing
    Progent's network support outsourcing service gives UNIX, Linux, and Sun Solaris software developers contact with expert consulting engineers to maintain and administer your business network while avoiding the cost and hassle of maintaining your own in-house administrative and support staff. Progent's network support outsourcing enables UNIX, Linux, and Solaris product developers to concentrate on core business projects while at the same time having the advantages of expert network support. Progent has produced a Small Company IT Outsourcing White Paper that explains ways that outsourcing can save money and improve operational efficiency.

  • Virtual Server Infrastructure
    Progent can show you how to cut the proliferation of server hardware and maximize your investment in high-availability technology by designing a virtual server infrastructure with technology including VMware Server. A virtual server architecture permits UNIX and Linux developers working in a predominantly MS Windows environment to consolidate expensive network resources by partitioning physical servers into secure, logical segments that are easy to administer and can economically and securely support a variety of developer operating systems including UNIX and Linux. Progent's network consulting professionals can help you set up robust physical and virtual network architectures that are optimized for developing and testing commercial-quality applications.

  • Remote and On-site service and Repair
    Progent's nationwide remote support and repair services are ideal for UNIX and Linux product developers operating in a predominantly MS Windows environment. Online technical support offers maximum return for your IT budget. Sophisticated online access technology and skilled technicians and consultants allow Progent to resolve the majority of IT issues without squandering time and expense by going to your location. Phone-based help can be escalated to onsite technical support and repair if needed, but in most of situations your IT problems can be dealt with by telephone or through a combination of phone support and online connectivity. Progent's on-site support is available in major cities throughout the U.S.

  • Proactive Network Monitoring Services
    Progent's 24x7 network management services are enabled by Microsoft System Center Operations Manager 2007, advanced technology that intelligently monitors vital servers to identify potential problems before they cause system failure. Microsoft Operations Manager automatically examines event archives from critical servers, then organizes and analyzes these system phenomena according to a comprehensive support database. When System Center Operations Manager uncovers a problem, it executes special corrective scripts or generates alarms to warn selected service technicians. Microsoft Operations Manager 2007 also produces historical reports so you can track the vitality of your information network.

  • Help Desk Services
    Progent's Contact Center Support Services are designed for businesses who have to work within a modest information technology budget yet who need immediate contact with a Help Desk Call Center with expert phone support and complete escalation support. Important features include help desk online assistance for PC support and network repair, secure remote connectivity to permit Progent's technical experts to observe exactly what your customers experience so they can fix problems rapidly, and expert prioritization and problem escalation.

If you are a UNIX, Linux, or Sun Solaris product developer who needs full-service IT assistance for a mostly Microsoft Windows environment, phone Progent at 800-993-9400 or see Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified professionals offer businesses in the, San Jose, and in cities nationwide a broad range of expertise covering the fundamental IT requirements common to typical small and mid-size business networks. Progent's core consulting areas include system integration, Microsoft Exchange consulting, network security support and HelpDesk outsourcing and support. Progent's Application Experts Group offers deep expertise in strategic application topics. By offering a one-stop source for IT generalists and experts, Progent can tailor quick, affordable and thorough network solutions that address the unique requirements of your organization.

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