If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Full-Service Information Technology Outsourcing
    Progent's information technology outsourcing offers UNIX, Linux, and Sun Solaris software developers contact with skilled IT professionals to maintain and manage your IT network without the expense and distraction of maintaining your own internal administrative and support staff. Progent's network support outsourcing allows UNIX and Linux developers to concentrate on strategic business projects while still enjoying the advantages of high-quality computer services. Progent has produced a Small Business IT Outsourcing White Paper that summarizes how outsourcing can save money and improve operational efficiency.

  • Virtual Infrastructure
    Progent can show you how to reduce the need for server hardware and leverage your investment in high-availability products by configuring a virtual server infrastructure with technology such as VMware Server. A virtual infrastructure allows UNIX and Linux software developers working in a mostly Windows environment to consolidate expensive network resources by dividing physical servers into protected, logical components that are easy to administer and can affordably and safely support a variety of developer platforms such as UNIX, Linux, and Sun Solaris. Progent's expert consultants can show you how to create robust physical and virtual system architectures that are ideal for developing and validating new software products.

  • Remote and in-person Support and Repair
    Progent's nationwide urgent help and repair services are ideal for UNIX, Linux, and Solaris developers working in a mostly MS Windows environment. Remote network consulting provides maximum leverage for your information technology budget. Sophisticated remote access tools and experienced service specialists and consultants allow Progent to handle most network issues without wasting time and expense by traveling to your site. Phone-based help can be escalated to onsite technical service and repair when necessary, but in the vast majority of cases your IT problems can be dealt with by telephone or through a combination of telephone help and online connectivity. Progent's on-premises service is available in major cities across the United States.

  • Network Monitoring Services
    Progent's round-the-clock network management services are enabled by Microsoft System Center Operations Manager 2007, advanced software that proactively observes critical servers to detect incipient trouble spots before they cause downtime. Microsoft Operations Manager continually examines event archives from strategic servers, then filters and analyzes these network events based on a comprehensive IT support database. When Microsoft Operations Manager uncovers a problem, it launches appropriate remedial routines or generates alerts to notify selected support technicians. System Center Operations Manager also generates historical summaries so you are able to track the vitality of your information network.

  • Help Desk Support
    Progent's Contact Center Support Services are intended for businesses who must operate within a limited IT budget but who require fast contact with a Help Desk with efficient phone support and complete escalation support. Important features include call center online service for PC support and network repair, secure online access to permit Progent's technical experts to observe precisely what your clients see in order to fix issues rapidly, and intelligent prioritization and escalation.

If you are a UNIX and Linux developer who requires comprehensive network support for a predominantly Windows system, phone Progent at 800-993-9400 or see Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified consultants offer businesses in the, San Jose, and in cities across the United States a wide range of knowledge concerning the basic IT requirements shared by typical small business environments. Progent's primary consulting areas include network support, MS Exchange consulting, network security support and HelpDesk outsourcing and support. Progent's Experts Team offers in-depth expertise in specific application areas. By offering a one-stop source for IT generalists and experts, Progent is able to deliver fast, economical and comprehensive IT solutions that align with the particular needs of your business.



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