If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers
developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Comprehensive Information Technology Outsourcing
Progent's IT outsourcing service offers UNIX, Linux, and Sun Solaris software developers contact with highly-skilled consulting professionals to support and administer your business network while avoiding the expense and hassle of keeping your own in-house administrative and support staff. Progent's IT outsourcing enables UNIX and Linux product developers to concentrate on core business initiatives while at the same time having the benefits of expert network support. Progent has released a Small Business Information Technology Outsourcing White Paper that summarizes ways that outsourcing can save money and improve operational efficiency.
- Virtual Server Infrastructure
Progent can show you how to reduce the need for server hardware and maximize your company's investment in non-stop products by configuring a virtual infrastructure with technology including VMware Server. A virtual infrastructure allows UNIX, Linux, and Solaris product developers working in a mostly MS Windows environment to consolidate costly computing investments by partitioning physical servers into protected, logical segments that are simple to administer and can affordably and securely accommodate a mix of development platforms including UNIX, Linux, and Sun Solaris. Progent's network consultants can assist you to create robust physical and virtual network infrastructures that are ideal for developing and testing commercial-quality applications.
- Remote and in-person Support and Repair
Progent's nationwide remote support and troubleshooting services are well suited for UNIX, Linux, and Solaris developers working in a predominantly Windows environment. Online network consulting provides maximum leverage for your information technology budget. Sophisticated online support technology and experienced technicians and engineers allow Progent to handle most network problems without wasting time and money by traveling to your site. Phone-based help can be upgraded to in-person technical support and repair when needed, but in most of cases your network problems can be dealt with by telephone or through a mix of phone help and online access. Progent's on-site support is offered in major cities across the U.S.
- 24x7 Monitoring Services
Progent's round-the-clock network management services are centered on Microsoft Operations Manager, state-of-the-art technology that proactively watches critical servers to identify potential trouble spots before they cause downtime. System Center Operations Manager 2007 automatically scans event archives from strategic servers, then organizes and analyzes these system phenomena according to an extensive IT support database. When Microsoft System Center Operations Manager 2007 detects a problem, it executes appropriate remedial scripts or generates alarms to warn selected service personnel. System Center Operations Manager 2007 also generates trend summaries so you can determine the vitality of your information system.
- Contact Center Support
Progent's Contact Center Outsourcing Services are designed for businesses who have to work within a modest information technology budget but who require immediate contact with a Call Center with expert phone assistance and complete escalation capability. Important features include call center remote service for PC help and network troubleshooting, safe remote connectivity to permit Progent's support experts to observe precisely what your customers see so they can fix problems rapidly, and intelligent prioritization and escalation.
If you are a UNIX, Linux, or Solaris product developer who requires full-service IT support for a predominantly MS Windows environment, phone Progent at 800-993-9400 or visit Contact Progent.
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants provide clients in the, Silicon Valley, and in cities nationwide a wide range of expertise concerning the fundamental IT needs shared by typical small and mid-size business networks. Progent's core services include system integration, MS Exchange consulting, IT security consulting and HelpDesk consulting and support. Progent's Application Experts Team offers in-depth expertise in specific application topics. By providing a single resource for information technology generalists and experts, Progent is able to tailor speedy, affordable and thorough network solutions that align with the exact requirements of your organization.