If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Comprehensive Information Technology Outsourcing
    Progent's information technology outsourcing service offers UNIX, Linux, and Solaris product developers contact with skilled consulting professionals to maintain and administer your IT network without the cost and hassle of keeping a large in-house network support team. Progent's IT outsourcing services enables UNIX, Linux, and Solaris product developers to concentrate on strategic competitive projects while at the same time having the advantages of expert IT services. Progent has produced a Small Company IT Outsourcing White Paper that explains ways that outsourcing can save money and enhance operational efficiency.

  • Virtual Server Infrastructure
    Progent can help you to reduce the need for server hardware and maximize your company's investment in non-stop technology by configuring a virtual architecture with products such as VMware. A virtual server architecture permits UNIX and Linux software developers operating in a mostly Windows environment to consolidate costly network resources by dividing servers into protected, isolated components that are easy to manage and can economically and safely accommodate a variety of developer platforms including UNIX and Linux. Progent's expert consultants can show you how to set up robust physical and virtual network architectures that are ideal for developing and testing new software products.

  • Online and in-person service and Repair
    Progent's nationwide online technical support and repair services are well suited for UNIX, Linux, and Sun Solaris software developers working in a predominantly Windows network. Remote technical support offers optimum leverage for your IT budget. Sophisticated online support utilities and skilled service specialists and engineers allow Progent to resolve the majority of IT issues without wasting time and money by going to your location. Phone-based help can be upgraded to onsite consulting support and repair when needed, but in the vast majority of cases your network issues can be remediated over the phone or through a mix of phone support and online access. Progent's on-site service is offered in major cities throughout the U.S.

  • Network Monitoring Services
    Progent's 24x7 network management service packages are enabled by System Center Operations Manager 2007, state-of-the-art software that proactively monitors key network servers to identify potential problems before they result in system failure. System Center Operations Manager 2007 automatically examines event archives from critical servers, then organizes and evaluates these system phenomena according to an extensive support database. When System Center Operations Manager detects an anomaly, it runs special remedial scripts or issues alerts to notify selected support personnel. System Center Operations Manager 2007 also produces trend reports so you can track the vitality of your IT network.

  • Help Desk Call Center Support
    Progent's Help Desk Call Center Support Services are designed for businesses who must operate within a limited information technology budget but who require immediate contact with a Call Center with expert phone assistance and full escalation support. Important components include call center remote assistance for PC help and network repair, secure remote connectivity to allow Progent's technical experts to observe exactly what your clients experience so they can resolve issues quickly, and expert prioritization and escalation.

If you are a UNIX, Linux, or Solaris software developer who needs comprehensive network assistance for a mostly MS Windows environment, phone Progent at 800-993-9400 or visit Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified consultants offer clients in the, Silicon Valley, and in cities nationwide a broad array of knowledge covering the basic information technology needs common to most small business environments. Progent's core services include system support, Microsoft Exchange consulting, IT security consulting and HelpDesk consulting and staffing. Progent's Application Experts Team offers in-depth knowledge of key application areas. By offering a one-stop resource for information technology generalists and experts, Progent is able to tailor speedy, cost-effective and comprehensive network solutions that align with the exact needs of your organization.

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