If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers
developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Full-Service Information Technology Outsourcing
Progent's IT outsourcing service gives UNIX and Linux product developers contact with highly-skilled consulting engineers to support and manage your IT network without the expense and distraction of maintaining a large in-house administrative and support team. Progent's network support outsourcing services enables UNIX and Linux product developers to concentrate on strategic business projects while still enjoying the benefits of world-class computer support. Progent has produced a Small Company IT Outsourcing White Paper that explains ways that outsourcing can save money and improve productivity.
- Virtual Server Infrastructure
Progent can show you how to reduce the need for server hardware and leverage your company's investment in fault-tolerant products by designing a virtual server infrastructure with products including VMware. A virtual infrastructure permits UNIX, Linux, and Solaris software developers operating in a predominantly Windows environment to consolidate expensive computing investments by dividing servers into protected, isolated segments that are simple to administer and can affordably and safely accommodate a variety of developer platforms such as UNIX, Linux, and Solaris. Progent's network consultants can help you create reliable physical and virtual system architectures that are ideal for producing and testing new software products.
- Remote and in-person service and Troubleshooting
Progent's nationwide online support and troubleshooting services are well suited for UNIX, Linux, and Solaris developers working in a mainly Microsoft Windows network. Online network consulting offers maximum leverage for your information technology budget. Advanced remote support tools and skilled technicians and engineers combine to enable Progent to handle most IT problems without squandering time and expense by traveling to your site. Phone-based support can be escalated to in-person technical support and repair when necessary, but in the vast majority of cases your network problems can be remediated over the phone or through a combination of phone support and online network analysis. Progent's on-premises support is offered in major cities across the United States.
- Network Monitoring Services
Progent's round-the-clock network support service packages are based on System Center Operations Manager, advanced software that proactively watches vital servers to identify potential problems before they result in downtime. Microsoft Operations Manager 2007 continually examines event archives from critical servers, then organizes and evaluates these network events based on a comprehensive support database. When MS Operations Manager 2007 detects a problem, it executes special remedial scripts or issues alerts to notify selected service technicians. System Center Operations Manager 2007 also generates trend summaries so you can track the vitality of your IT system.
- Helpdesk Support
Progent's Help Desk Call Center Support Services are intended for organizations who have to work within a modest IT budget but who require fast access to a Help Desk Call Center with efficient telephone support and complete escalation support. Key components include call center remote service for PC support and network troubleshooting, secure remote connectivity to allow Progent's technical experts to see exactly what your clients see so they can resolve problems quickly, and expert prioritization and escalation.
If you are a UNIX, Linux, or Solaris product developer who requires comprehensive network assistance for a predominantly Microsoft Windows environment, contact Progent at 800-993-9400 or go to Contact Progent.
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants offer clients in San Francisco, Silicon Valley, and in cities nationwide a wide array of expertise covering the basic information technology requirements common to typical small business environments. Progent's core services include network support, Microsoft Exchange help, IT security consulting and Help Desk consulting and staffing. Progent's Application Experts Group offers deep knowledge of strategic application topics. By providing a one-stop source for information technology generalists and experts, Progent is able to tailor fast, affordable and thorough IT solutions that fit the exact requirements of your company.