If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Comprehensive Information Technology Outsourcing
    Progent's network support outsourcing gives UNIX and Linux product developers contact with expert IT engineers to maintain and manage your IT network without the expense and distraction of keeping your own in-house administrative and support staff. Progent's IT outsourcing enables UNIX, Linux, and Solaris developers to concentrate on core competitive projects while still enjoying the advantages of world-class IT services. Progent has released a Small Business IT Outsourcing White Paper that explains how outsourcing can save money and improve productivity.

  • Virtual Server Infrastructure
    Progent can help you to consolidate physical servers and leverage your investment in non-stop technology by designing a virtual server infrastructure with technology such as VMware Server. A virtual server architecture permits UNIX and Linux software developers working in a mostly Microsoft Windows environment to maximize the efficiency of expensive network resources by partitioning physical servers into secure, logical segments that are easy to manage and can economically and securely accommodate a mix of development operating systems such as UNIX, Linux, and Solaris. Progent's expert consultants can help you create reliable physical and virtual network architectures that are optimized for developing and validating commercial-quality software products.

  • Online and On-site service and Repair
    Progent's nationwide online help and troubleshooting services are ideal for UNIX, Linux, and Solaris software developers operating in a mostly MS Windows environment. Remote IT help provides maximum return for your IT budget. Advanced online access tools and experienced service specialists and consultants allow Progent to resolve the majority of network problems without squandering time and expense by traveling to your site. Phone-based help can be upgraded to in-person consulting support and troubleshooting when needed, but in most of situations your network problems can be dealt with over the phone or via a mix of telephone help and online network analysis. Progent's on-premises support is offered in major cities throughout the United States.

  • Proactive Network Monitoring Services
    Progent's 24x7 network management service packages are based on Microsoft System Center Operations Manager, state-of-the-art software that intelligently watches vital servers to identify incipient problems before they cause network crashes. System Center Operations Manager automatically scans event logs from critical servers, then filters and analyzes these network events according to a comprehensive IT support database. When MS Operations Manager uncovers an anomaly, it executes special remedial routines or generates alerts to warn predetermined service personnel. MS Operations Manager 2007 also generates historical summaries so you are able to determine the health of your information network.

  • Helpdesk Support
    Progent's Help Desk Support Services are intended for organizations who have to work within a modest information technology budget yet who need fast contact with a Help Desk Call Center with expert telephone support and full escalation capability. Important components include call center remote service for PC help and network troubleshooting, safe online connectivity to allow Progent's support experts to see precisely what your customers see in order to resolve problems rapidly, and intelligent prioritization and escalation.

If you are a UNIX, Linux, or Solaris product developer who needs full-service network assistance for a mostly MS Windows environment, call Progent at 800-993-9400 or visit Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified professionals offer clients in the, San Jose, and in cities across the United States a wide range of knowledge concerning the fundamental information technology needs common to most small business environments. Progent's core consulting areas include network support, MS Exchange help, network security support and Help Desk consulting and support. Progent's Experts Team offers in-depth knowledge of specific application areas. By offering a one-stop source for information technology generalists and experts, Progent can deliver fast, economical and complete IT solutions that align with the specific needs of your company.

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