If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers
developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Comprehensive Network Support Outsourcing
Progent's information technology outsourcing service offers UNIX and Linux software developers access to skilled consulting engineers to support and administer your IT network without the expense and distraction of keeping a large in-house administrative and support team. Progent's network support outsourcing allows UNIX, Linux, and Solaris software developers to concentrate on strategic competitive initiatives while at the same time having the benefits of high-quality IT services. Progent has produced a Small Company IT Outsourcing White Paper that explains ways that outsourcing can conserve budgets and improve operational efficiency.
- Virtual Server Infrastructure
Progent can show you how to consolidate physical servers and maximize your company's investment in high-availability products by configuring a virtual server infrastructure with products including VMware. A virtual server architecture permits UNIX, Linux, and Solaris software developers working in a mostly Windows environment to consolidate expensive computing resources by dividing physical servers into protected, isolated components that are easy to administer and can affordably and safely accommodate a mix of development operating systems such as UNIX, Linux, and Sun Solaris. Progent's expert consulting professionals can assist you to set up robust physical and virtual network infrastructures that are optimized for developing and validating commercial-quality applications.
- Remote and On-site service and Repair
Progent's nationwide remote support and repair services are ideal for UNIX, Linux, and Solaris product developers working in a mainly Microsoft Windows environment. Online technical support provides maximum leverage for your information technology budget. Advanced online access tools and skilled service specialists and consultants allow Progent to resolve the majority of network problems without wasting time and expense by going to your location. Telephone-based support can be upgraded to onsite consulting service and repair when needed, but in most of situations your network problems can be remediated by telephone or via a combination of phone help and online access. Progent's on-premises support is offered in major cities across the U.S.
- 24x7 Monitoring Services
Progent's 24x7 network support service packages are centered on Microsoft System Center Operations Manager 2007, state-of-the-art technology that proactively monitors vital servers to detect incipient problems before they result in system failure. System Center Operations Manager 2007 automatically scans event logs from strategic servers, then organizes and analyzes these network phenomena according to an extensive support database. When System Center Operations Manager detects a problem, it executes special remedial scripts or generates alarms to notify predetermined support personnel. Microsoft Operations Manager also produces historical summaries so you are able to track the vitality of your IT system.
- Help Desk Call Center Support
Progent's Contact Center Support Services are designed for organizations who must work within a limited IT budget yet who require immediate access to a Help Desk Call Center with expert phone assistance and full escalation capability. Important components include call center online service for desktop support and network troubleshooting, safe online connectivity to permit Progent's support experts to observe exactly what your clients see so they can resolve issues rapidly, and intelligent prioritization and escalation.
If you are a UNIX and Linux product developer who requires comprehensive network assistance for a mostly MS Windows system, phone Progent at 800-993-9400 or see Contact Progent.
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized professionals provide customers in the , Silicon Valley, and in cities throughout the U.S a wide array of expertise concerning the basic IT requirements shared by most small business environments. Progent's primary services include network integration, Microsoft Exchange help, system security consulting and HelpDesk consulting and staffing. Progent's Application Experts Group offers in-depth knowledge of key application areas. By providing a one-stop resource for information technology generalists and specialists, Progent is able to deliver quick, economical and comprehensive network solutions that fit the exact requirements of your organization.