Apple macOS and OS X, Linux, Solaris Expertise
UNIX Integration and Support:
Consulting Expertise for UNIX Developers
If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Full-Service Network Support Outsourcing
Progent's information technology outsourcing offers UNIX, Linux, and Solaris developers access to skilled IT professionals to maintain and manage your business network without the cost and distraction of keeping a large internal network support staff. Progent's IT outsourcing allows UNIX and Linux software developers to concentrate on strategic business projects while at the same time enjoying the benefits of high-quality network support. Progent has released a Small Business Network Support Outsourcing White Paper that summarizes how outsourcing can conserve budgets and improve operational efficiency. - Virtual Server Infrastructure
Progent can show you how to minimize physical servers and leverage your investment in high-availability technology by configuring a virtual infrastructure with technology such as VMware Server. A virtual server architecture permits UNIX, Linux, and Solaris product developers working in a mostly Windows environment to maximize the efficiency of expensive network resources by dividing physical servers into secure, logical components that are simple to manage and can affordably and securely support a mix of developer platforms including UNIX, Linux, and Solaris. Progent's network consulting professionals can show you how to set up reliable physical and virtual system infrastructures that are optimized for producing and validating commercial-quality applications. - Remote and on-premises service and Troubleshooting
Progent's nationwide remote technical support and repair services are well suited for UNIX, Linux, and Sun Solaris developers operating in a mostly MS Windows network. Online network consulting provides optimum leverage for your information technology budget. Sophisticated remote access tools and experienced service specialists and engineers allow Progent to handle the majority of network problems without squandering time and money by going to your site. Phone-based help can be escalated to in-person technical support and repair when needed, but in the vast majority of situations your IT problems can be dealt with by telephone or via a combination of phone support and online connectivity. Progent's in-person service is available in major cities throughout the U.S. - Network Monitoring
Progent's 24x7 network management service packages are centered on MS Operations Manager 2007, state-of-the-art technology that intelligently observes key network servers to detect incipient trouble spots before they cause downtime. Microsoft System Center Operations Manager 2007 continually scans event archives from strategic servers, then filters and analyzes these system events according to a comprehensive support database. When MS Operations Manager uncovers an anomaly, it executes special corrective routines or generates alarms to warn predetermined support technicians. MS Operations Manager also generates trend reports so you can track the health of your IT system. - Helpdesk Support
Progent's Help Desk Call Center Support Services are intended for companies who have to operate within a modest IT budget but who need immediate contact with a Help Desk with efficient phone support and complete escalation capability. Important components include help desk remote service for desktop support and network repair, secure online connectivity to allow Progent's technical specialists to observe exactly what your customers see so they can fix problems quickly, and expert prioritization and problem escalation.
If you are a UNIX, Linux, or Solaris product developer who requires full-service IT assistance for a mostly Microsoft Windows system, phone Progent at
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants provide customers in San Francisco, Silicon Valley, and in cities throughout the U.S a wide range of expertise concerning the fundamental IT requirements common to most small business networks. Progent's core consulting areas include network support, MS Exchange consulting, IT security support and Help Desk consulting and staffing. Progent's Experts Group offers deep expertise in key application topics. By providing a single source for information technology generalists and experts, Progent can tailor quick, affordable and comprehensive network solutions that fit the particular requirements of your organization.
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Engineers Server Management
Virtualization Consultant Services
Server growth wreaks havoc on network budgets and management resources. Server reduction via a virtual architecture promises lower TCO of hardware and faster ROI, more efficient utilization of physical computers, simplified operations, increased network availability, and easier manageability. Common usage scenarios for virtual machines are hardware consolidation, low-cost hosts for line-of-business legacy software based on obsolete operating systems, and affordable quarantine of software development or evaluation systems from on-line systems.
Services infrastructure documentation management
Urgent ProSight domain management Technology Professional
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it.
Professional Offsite Employees Cybersecurity
Offsite Workforce Security Online Support
Progent can assist small and mid-size organizations to configure endpoint device security defense solutions and deliver mitigation services to support remote workers.
Exchange 2003 Server Upgrade Remote Support Services
Exchange 2003 Server Upgrade Consultants
Progent's Microsoft Premier engineers offer world-class consulting for major implementations of Microsoft Exchange. Progent's experts can show you how to prepare for multi-site Exchange installations or updates and can provide local personnel to assist large companies with installations of Exchange Server 2007 in the or any area served by Progent's engineers.
24 Hour Microsoft Software Update Services Engineer
SUS Professional
Microsoft WSUS allows IT managers to deploy and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, network support staff can fully and easily manage the distribution of patches that are released via Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft Windows Server Update Services deployment, setting up user's workstations, establishing the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container that makes sense for your system environment.
ISSAP Certified Security Architecture Specialist
ISSAP Certified Security Architecture Specialist
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through rigorous examination and significant experience with information security design. ISSAP security experts have in-depth knowledge of access control systems and techniques, telecommunications and network security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can assist your business with all aspects of secure network architecture.
Top Remote Support Services Remote Access
Cisco Virtual Private Network Consultant Services
Cisco's network security and remote access products for small businesses provide a full range of easy-to-administer security products to help protect your local and remote network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert consulting staff includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to assist your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security technologies that fit best with your company objectives.
On-site Technical Support Microsoft SBS 2008
Microsoft Small Business Server 2003 On-site Technical Support
Microsoft Small Business Server is a low-cost suite of essential servers that provides the foundation for a powerful but easy-to-manage IT network. The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a computer support expert with real-world experience planning and integrating seamless, end-to-end business technology environments. Progent's Microsoft SBS Server consultants have an average of over 10 years of background supporting business networks based on Microsoft technology. This background assures you success in installing, managing, and repairing IT solutions that incorporate the Microsoft SBS Server package of servers and productivity software.
24-7 Dynamics GP Accounting Computer Consulting
Technical Support Microsoft Financial Software
Progent’s Microsoft certified consultants offer a variety of consulting services for Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP package based, like all Microsoft accounting tools, on the expandable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP offers an affordable solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to install and integrate, and with its modular design you are able to purchase only the functions you currently require, with the ability to add users and enlarge capabilities in the future. Progent’s Microsoft Dynamics GP consulting experts can show you how to deploy, configure and manage the current release of Microsoft Dynamics GP or upgrade efficiently from an earlier version.
NetApp MetroCluster Design Specialists
Professional NetApp MetroCluster Troubleshooting
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering along with continual replication to deliver fast, zero data loss disaster recovery (DR) between sites that are as far as 300km apart. Progent's roster of seasoned IT experts can help you to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your functional requirements and IT budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by delivering guidance with procedures like assigning shelf IDs, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker, setting up a configuration replication network between your storage clusters, and verifying your DR system to prove adherence with information assurance standards and government requirements.
24-Hour Microsoft Office System Network Consulting Company
Microsoft Windows Computer Service Providers
Progent’s computer outsourcing support offerings for small companies feature designing 2003 Server, Microsoft .NET Server, and Microsoft BackOffice environments, managing migrations Microsoft Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, remote and in-person troubleshooting, fixing chronic integration issues, and creating a company-wide security strategy. Progent can help you enhance network reliability and performance with fault-tolerant technologies, resilient network topology, and proactive network monitoring. Progent also offers project management help for major upgrades and can assist with needs definition, product inventory, BOM development, sourcing qualification, procurement coordination, and full documentation. Progent’s IT outsourcing help also includes training for office productivity packages such as Microsoft Office.
Online Technical Support Exchange 2007 Edge Server
Exchange 2007 Edge Server Remote Technical Support
Progent's expert consultants can show you how to design and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, reduces long-term service demands, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent has the knowledge and experience to finish your move quickly and economically. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2007 Server that are in keeping with your business goals.
Hosting Facility Integration Support
Remote Branch Office Information Technology Consulting Firms
For corporations with branches in or any region covered by Progent's engineers, Progent's Microsoft-Premier network support professionals and authorized Cisco system consultants can provide a variety of IT consulting services such as project management, SOX compliance, site relocations, corporate security, network architecture, local or remote branch office support, and technical support for co-location hosting facilities. A Progent network architect can show you how to design a multi-office information system that makes smart use of colocation facilities and Internet hosting sites. Progent�s Microsoft Certified consultants can help major enterprises design, integrate and maintain major rollouts of updated versions of Microsoft technology such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent�s Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can assist you to configure Cisco technology for connectivity solutions that combine basic, high-performance, integrated, and remote networking.
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