If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers
developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Comprehensive Information Technology Outsourcing
Progent's network support outsourcing service gives UNIX, Linux, and Sun Solaris developers access to expert consulting engineers to maintain and manage your IT network without the cost and hassle of maintaining a large internal administrative and support team. Progent's network support outsourcing enables UNIX, Linux, and Solaris software developers to focus on core competitive projects while at the same time having the benefits of world-class IT services. Progent has produced a Small Company IT Outsourcing White Paper that explains ways that outsourcing can save money and enhance productivity.
- Virtual Server Infrastructure
Progent can show you how to minimize server hardware and maximize your company's investment in high-availability products by designing a virtual server architecture with technology such as VMware. A virtual server architecture allows UNIX, Linux, and Solaris software developers operating in a predominantly Microsoft Windows environment to maximize the efficiency of expensive network investments by dividing servers into secure, isolated components that are easy to manage and can affordably and safely support a variety of developer operating systems such as UNIX and Linux. Progent's expert consultants can show you how to set up robust physical and virtual network infrastructures that are optimized for producing and testing new software products.
- Remote and on-premises service and Repair
Progent's nationwide urgent support and troubleshooting services are well suited for UNIX and Linux software developers operating in a mainly Microsoft Windows network. Online technical support provides optimum leverage for your IT budget. Advanced remote support utilities and experienced technicians and consultants combine to enable Progent to resolve most IT problems without wasting time and expense by traveling to your location. Phone-based help can be upgraded to onsite technical support and troubleshooting when needed, but in most of cases your network problems can be remediated by telephone or via a mix of phone support and remote connectivity. Progent's in-person service is offered in major cities throughout the United States.
- Proactive Network Monitoring
Progent's round-the-clock network support services are based on Microsoft System Center Operations Manager 2007, advanced technology that intelligently tracks key network servers to identify potential trouble spots before they result in system failure. System Center Operations Manager continually examines event logs from strategic servers, then organizes and analyzes these system phenomena based on a comprehensive support database. When System Center Operations Manager detects an anomaly, it executes appropriate corrective routines or generates alarms to notify predetermined service personnel. MS Operations Manager also produces historical summaries so you can track the vitality of your IT system.
- Helpdesk Outsourcing
Progent's Contact Center Support Services are designed for organizations who must work within a limited information technology budget yet who need fast access to a Help Desk with efficient phone assistance and full escalation support. Important components include help desk remote service for PC help and network troubleshooting, safe remote access to permit Progent's support specialists to observe precisely what your customers experience so they can fix problems quickly, and expert prioritization and escalation.
If you are a UNIX, Linux, or Sun Solaris software developer who needs full-service network support for a mostly Windows environment, phone Progent at 800-993-9400 or go to Contact Progent.
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified professionals offer businesses in San Francisco, San Jose, and in cities nationwide a broad range of expertise covering the basic information technology needs shared by most small business networks. Progent's primary consulting areas include network integration, MS Exchange consulting, IT security support and HelpDesk outsourcing and staffing. Progent's Application Experts Team offers in-depth knowledge of specific application areas. By providing a single source for IT generalists and experts, Progent is able to deliver fast, cost-effective and complete IT solutions that fit the specific requirements of your company.