If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Full-Service Network Support Outsourcing
    Progent's information technology outsourcing offers UNIX, Linux, and Solaris developers access to skilled IT professionals to maintain and manage your business network without the cost and distraction of keeping a large internal network support staff. Progent's IT outsourcing allows UNIX and Linux software developers to concentrate on strategic business projects while at the same time enjoying the benefits of high-quality network support. Progent has released a Small Business Network Support Outsourcing White Paper that summarizes how outsourcing can conserve budgets and improve operational efficiency.

  • Virtual Server Infrastructure
    Progent can show you how to minimize physical servers and leverage your investment in high-availability technology by configuring a virtual infrastructure with technology such as VMware Server. A virtual server architecture permits UNIX, Linux, and Solaris product developers working in a mostly Windows environment to maximize the efficiency of expensive network resources by dividing physical servers into secure, logical components that are simple to manage and can affordably and securely support a mix of developer platforms including UNIX, Linux, and Solaris. Progent's network consulting professionals can show you how to set up reliable physical and virtual system infrastructures that are optimized for producing and validating commercial-quality applications.

  • Remote and on-premises service and Troubleshooting
    Progent's nationwide remote technical support and repair services are well suited for UNIX, Linux, and Sun Solaris developers operating in a mostly MS Windows network. Online network consulting provides optimum leverage for your information technology budget. Sophisticated remote access tools and experienced service specialists and engineers allow Progent to handle the majority of network problems without squandering time and money by going to your site. Phone-based help can be escalated to in-person technical support and repair when needed, but in the vast majority of situations your IT problems can be dealt with by telephone or via a combination of phone support and online connectivity. Progent's in-person service is available in major cities throughout the U.S.

  • Network Monitoring
    Progent's 24x7 network management service packages are centered on MS Operations Manager 2007, state-of-the-art technology that intelligently observes key network servers to detect incipient trouble spots before they cause downtime. Microsoft System Center Operations Manager 2007 continually scans event archives from strategic servers, then filters and analyzes these system events according to a comprehensive support database. When MS Operations Manager uncovers an anomaly, it executes special corrective routines or generates alarms to warn predetermined support technicians. MS Operations Manager also generates trend reports so you can track the health of your IT system.

  • Helpdesk Support
    Progent's Help Desk Call Center Support Services are intended for companies who have to operate within a modest IT budget but who need immediate contact with a Help Desk with efficient phone support and complete escalation capability. Important components include help desk remote service for desktop support and network repair, secure online connectivity to allow Progent's technical specialists to observe exactly what your customers see so they can fix problems quickly, and expert prioritization and problem escalation.

If you are a UNIX, Linux, or Solaris product developer who requires full-service IT assistance for a mostly Microsoft Windows system, phone Progent at 800-993-9400 or go to Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants provide customers in San Francisco, Silicon Valley, and in cities throughout the U.S a wide range of expertise concerning the fundamental IT requirements common to most small business networks. Progent's core consulting areas include network support, MS Exchange consulting, IT security support and Help Desk consulting and staffing. Progent's Experts Group offers deep expertise in key application topics. By providing a single source for information technology generalists and experts, Progent can tailor quick, affordable and comprehensive network solutions that fit the particular requirements of your organization.



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