If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Full-Service IT Outsourcing
    Progent's network support outsourcing gives UNIX, Linux, and Sun Solaris software developers contact with highly-skilled IT engineers to support and manage your business network without the cost and hassle of keeping a large internal network support staff. Progent's information technology outsourcing services allows UNIX and Linux product developers to focus on core business initiatives while still enjoying the benefits of world-class computer support. Progent has produced a Small Business Information Technology Outsourcing White Paper that explains ways that outsourcing can conserve budgets and enhance productivity.

  • Virtual Server Infrastructure
    Progent can show you how to cut the proliferation of server hardware and leverage your investment in fault-tolerant technology by configuring a virtual architecture with products including VMware Server. A virtual infrastructure allows UNIX, Linux, and Solaris software developers working in a predominantly MS Windows environment to maximize the efficiency of costly network resources by partitioning physical servers into protected, isolated segments that are simple to manage and can economically and securely accommodate a mix of developer platforms including UNIX, Linux, and Solaris. Progent's expert consulting professionals can assist you to create reliable physical and virtual network infrastructures that are optimized for developing and validating new software products.

  • Online and On-site service and Repair
    Progent's nationwide remote help and repair services are ideal for UNIX and Linux software developers working in a mainly Microsoft Windows network. Remote technical support offers maximum return for your information technology budget. Advanced online support utilities and experienced technicians and consultants allow Progent to resolve most network problems without wasting time and money by going to your location. Phone-based support can be escalated to in-person technical service and repair if needed, but in most of situations your IT issues can be dealt with over the phone or via a combination of telephone support and online connectivity. Progent's on-premises service is available in major cities across the United States.

  • Proactive Network Monitoring Services
    Progent's 24x7 network management services are enabled by Microsoft System Center Operations Manager 2007, advanced technology that intelligently observes vital servers to detect potential problems before they result in system failure. System Center Operations Manager 2007 continually examines event logs from critical servers, then organizes and analyzes these system phenomena based on an extensive IT support database. When Microsoft Operations Manager 2007 uncovers a problem, it launches appropriate corrective routines or generates alerts to notify predetermined support technicians. System Center Operations Manager 2007 also generates trend reports so you can track the health of your IT network.

  • Contact Center Services
    Progent's Helpdesk Support Services are designed for companies who must work within a modest IT budget yet who need fast contact with a Help Desk Call Center with efficient phone support and full escalation capability. Key features include help desk call center online service for desktop support and network troubleshooting, safe remote connectivity to permit Progent's technical specialists to observe precisely what your clients see in order to resolve issues quickly, and expert prioritization and problem escalation.

If you are a UNIX and Linux software developer who requires full-service network assistance for a mostly Windows environment, call Progent at 800-993-9400 or visit Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants offer customers in the, Silicon Valley, and in cities throughout the U.S a broad range of expertise concerning the fundamental information technology requirements shared by typical small business networks. Progent's core consulting areas include system integration, MS Exchange help, system security support and Help Desk consulting and support. Progent's Application Experts Group offers in-depth expertise in key application topics. By offering a one-stop source for information technology generalists and specialists, Progent is able to tailor quick, cost-effective and complete network solutions that align with the unique requirements of your company.

An index of content::

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    Microsoft Exchange 2013 incorporates significant improvements to the functionality of Microsoft Exchange Server 2010 and delivers important new features as well as a redesigned structure. These improvements affect key IT areas such as manageability, availability, security and compliance, operational costs, teamwork, expandability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, create an efficient test and rollout plan, and educate your IT team to manage your Microsoft Exchange 2013 environment. Progent can also provide ongoing online consulting and support and management for Exchange Server 2013.

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    At Home Workers Infrastructure Onsite Technical Support

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    Top Rated Remote Support IT Services

    For medium-size companies looking for IT consulting services, Progent offers a variety of options such as on-site service, remote assistance, phone-based Call Center, 24x7 support with remote system monitoring, temporary staff augmentation, business relocation support, software programming, and professional consultation. For midsize companies in California or other areas serviced by Progent's field engineers, Progent offers expert on-premises help for fixing technical problems quickly and affordably.

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  • Linux RedHat Remote Consult
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    Progent provides national urgent phone support and consulting services for companies that operate environments based on variants of Linux or whose information systems feature a combination of Linux platforms/Linux and Microsoft products. Remote network consulting provides maximum return for your IT budget by preserving client efficiency and limiting the hours billed for computer analysis and repair. Sophisticated online support utilities and skilled technicians and consultants combine to enable Progent to solve the majority of network issues without squandering time and expense by traveling to your location. In most of cases your network issues can be dealt with over the phone or through a combination of telephone help and online access. Progent can offer the services of Cisco CCIE network experts and CISA and CISM premier security specialists to assist with the most difficult network problems.

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  • CISSP Certified Expert Extended Helpdesk Online Consulting
    Virtual Help Desk Network Consulting

    Progent's Microsoft and Cisco authorized Consultants provide three ways to help mid-size and large companies create a cost-effective and successful internal Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, executive reporting, education of in-house personnel, and documentation of procedures. Progent's Software Selection and Integration Support Services help companies analyze the numerous high-quality Help Desk software packages available and decide which packages may be too costly, lack critical capabilities, or align badly with your organization's corporate culture. Progent also provides temporary staffing for organizations who want to reinforce their internal Help Desk staff for occasional tasks or to substitute for absent or incapacitated personnel.

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  • Data Protection Manager 2016 ReFS Professional
    Data Protection Manager 2016 Disaster Recovery Setup and Support

    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and easy recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive backup for critical platforms such as Microsoft SQL, Exchange and SharePoint, backs up Windows and Linux virtual machines, works with virtual machines running on Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist organizations of all sizes to plan, implement, administer, and troubleshoot a multi-site backup/recovery solution built around SCDPM 2016. Progent can help you to migrate from an older version of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud or hybrid deployments. Progent can provide online or onsite support and can provide as-needed expertise to resolve technical bottlenecks or provide comprehensive project management support to make sure you finish your SCDPM 2016 deployment on time and on budget.

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  • Remote Wireless Site Survey Online Support Services
    Wi-Fi RF Coverage Maps Information Technology Consulting

    Progentís Wireless Site Survey assists you to design and install a Wi-Fi WLAN customized for your facilities, providing you a WLAN that has the reception, performance, capacity, QoS, data protection, and hand-off capability your business requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed onsite service.

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