If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Comprehensive Network Support Outsourcing
    Progent's information technology outsourcing service gives UNIX, Linux, and Sun Solaris developers contact with highly-skilled consulting engineers to maintain and manage your business network while avoiding the cost and hassle of keeping your own in-house network support team. Progent's information technology outsourcing services enables UNIX and Linux product developers to concentrate on core business projects while still having the benefits of high-quality network support. Progent has produced a Small Company Information Technology Outsourcing White Paper that summarizes ways that outsourcing can conserve budgets and enhance productivity.

  • Virtual Infrastructure
    Progent can show you how to consolidate physical servers and leverage your company's investment in fault-tolerant technology by configuring a virtual architecture with technology including VMware. A virtual infrastructure allows UNIX, Linux, and Solaris developers operating in a predominantly Microsoft Windows environment to consolidate costly computing resources by partitioning servers into protected, logical components that are easy to administer and can economically and safely support a variety of development platforms including UNIX and Linux. Progent's expert consulting professionals can assist you to set up reliable physical and virtual system architectures that are ideal for producing and testing commercial-quality software products.

  • Online and in-person service and Troubleshooting
    Progent's nationwide online support and repair services are well suited for UNIX, Linux, and Solaris product developers operating in a mostly MS Windows network. Online IT help offers optimum return for your information technology budget. Sophisticated remote support tools and experienced service specialists and consultants allow Progent to resolve most network issues without wasting time and expense by traveling to your site. Telephone-based help can be upgraded to onsite consulting service and repair when necessary, but in most of situations your network issues can be remediated over the phone or via a mix of telephone help and online connectivity. Progent's in-person service is available in key cities across the U.S.

  • Network Monitoring Services
    Progent's 24x7 network management service packages are centered on Microsoft System Center Operations Manager 2007, state-of-the-art technology that intelligently observes critical servers to identify incipient problems before they result in system failure. System Center Operations Manager continually examines event logs from critical servers, then filters and analyzes these network phenomena based on a comprehensive support database. When System Center Operations Manager uncovers a problem, it runs special remedial scripts or issues alerts to warn predetermined support technicians. Microsoft Operations Manager also produces trend summaries so you are able to track the health of your information network.

  • Helpdesk Outsourcing
    Progent's Helpdesk Outsourcing Services are intended for businesses who must operate within a modest IT budget yet who need immediate contact with a Help Desk with expert phone assistance and full escalation capability. Important features include help desk remote service for PC support and network troubleshooting, safe remote access to allow Progent's technical specialists to see exactly what your clients see in order to fix problems quickly, and intelligent prioritization and escalation.

If you are a UNIX and Linux developer who needs comprehensive network assistance for a mostly MS Windows system, contact Progent at 800-993-9400 or go to Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified professionals provide clients in San Francisco, San Jose, and in cities across the United States a broad range of expertise covering the basic information technology requirements shared by typical small business networks. Progent's primary consulting areas include system support, MS Exchange help, network security support and HelpDesk outsourcing and support. Progent's Application Experts Group offers deep expertise in key application topics. By offering a one-stop source for IT generalists and specialists, Progent is able to tailor quick, cost-effective and thorough network solutions that align with the special requirements of your business.

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