If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers
developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Comprehensive Information Technology Outsourcing
Progent's information technology outsourcing gives UNIX, Linux, and Solaris developers contact with expert consulting professionals to support and administer your business network while avoiding the expense and distraction of maintaining your own in-house administrative and support staff. Progent's network support outsourcing services enables UNIX, Linux, and Solaris product developers to focus on strategic business projects while at the same time having the advantages of high-quality IT support. Progent has released a Small Business IT Outsourcing White Paper that summarizes how outsourcing can cut expenses and improve productivity.
- Virtual Infrastructure
Progent can show you how to consolidate server hardware and maximize your investment in fault-tolerant products by configuring a virtual infrastructure with technology including VMware Server. A virtual server architecture allows UNIX, Linux, and Solaris developers working in a mostly MS Windows environment to consolidate costly computing resources by partitioning physical servers into protected, logical segments that are easy to manage and can economically and safely support a variety of developer platforms such as UNIX and Linux. Progent's expert consulting professionals can show you how to create robust physical and virtual system architectures that are optimized for producing and validating new applications.
- Remote and on-premises Support and Repair
Progent's nationwide online help and repair services are well suited for UNIX and Linux product developers working in a mostly MS Windows environment. Online network consulting provides maximum return for your information technology budget. Sophisticated remote support utilities and skilled technicians and engineers allow Progent to handle most network issues without wasting time and money by traveling to your site. Telephone-based support can be escalated to in-person technical service and repair if necessary, but in most of cases your network issues can be dealt with by telephone or via a mix of phone support and online access. Progent's in-person support is offered in key cities across the U.S.
- 24x7 Monitoring
Progent's 24x7 network management service packages are based on MS Operations Manager, state-of-the-art technology that proactively tracks key network servers to identify incipient problems before they cause downtime. System Center Operations Manager continually scans event logs from strategic servers, then organizes and analyzes these network events according to a comprehensive support database. When MS Operations Manager 2007 uncovers a problem, it launches special corrective scripts or issues alerts to notify predetermined support personnel. MS Operations Manager also generates historical summaries so you can track the health of your IT system.
- Helpdesk Outsourcing
Progent's Help Desk Call Center Outsourcing Services are intended for businesses who must operate within a limited IT budget yet who require immediate access to a Call Center with efficient telephone assistance and complete escalation capability. Important components include call center online service for desktop help and network troubleshooting, safe online connectivity to allow Progent's technical specialists to observe precisely what your customers see so they can fix issues quickly, and intelligent prioritization and problem escalation.
If you are a UNIX and Linux product developer who needs full-service IT assistance for a mostly Windows system, phone Progent at 800-993-9400 or see Contact Progent.
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants provide businesses in the, San Jose, and in cities throughout the U.S a broad range of expertise covering the fundamental information technology requirements common to most small business networks. Progent's core consulting areas include network integration, Microsoft Exchange consulting, network security support and Help Desk consulting and staffing. Progent's Application Experts Group offers in-depth knowledge of specific application areas. By providing a single source for information technology generalists and experts, Progent can deliver speedy, cost-effective and complete network solutions that align with the specific requirements of your organization.