If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers
developers an affordable way to maintain an IT network that features high availability, security and performance.
Progent's support services that can benefit developers include:
- Comprehensive Network Support Outsourcing
Progent's information technology outsourcing offers UNIX and Linux developers contact with skilled consulting engineers to support and administer your IT network without the expense and hassle of maintaining a large internal administrative and support team. Progent's information technology outsourcing services enables UNIX and Linux product developers to focus on strategic business projects while at the same time having the advantages of expert network support. Progent has produced a Small Company Network Support Outsourcing White Paper that explains ways that outsourcing can save money and enhance operational efficiency.
- Virtual Infrastructure
Progent can show you how to reduce the need for physical servers and maximize your company's investment in high-availability products by configuring a virtual architecture with technology including VMware. A virtual infrastructure permits UNIX and Linux developers operating in a mostly Microsoft Windows environment to consolidate costly network resources by dividing servers into secure, logical components that are easy to administer and can economically and safely support a mix of development platforms such as UNIX, Linux, and Sun Solaris. Progent's network consulting professionals can assist you to create reliable physical and virtual network architectures that are ideal for developing and validating new software products.
- Online and On-site service and Repair
Progent's nationwide urgent technical support and troubleshooting services are well suited for UNIX and Linux product developers operating in a mostly Windows network. Remote IT help provides maximum return for your information technology budget. Advanced online support tools and experienced technicians and engineers allow Progent to solve the majority of network issues without squandering time and expense by traveling to your site. Phone-based help can be upgraded to in-person consulting support and repair when needed, but in most of situations your IT issues can be remediated by telephone or via a combination of phone support and online connectivity. Progent's on-site service is offered in major cities throughout the U.S.
- 24x7 Monitoring Services
Progent's round-the-clock network support service packages are based on Microsoft Operations Manager 2007, advanced technology that proactively monitors key network servers to detect incipient problems before they result in downtime. Microsoft Operations Manager 2007 automatically scans event logs from critical servers, then filters and analyzes these network events according to a comprehensive support database. When MS Operations Manager detects an anomaly, it launches appropriate corrective scripts or generates alarms to warn selected service technicians. MS Operations Manager 2007 also produces historical summaries so you can determine the health of your IT network.
- Helpdesk Services
Progent's Contact Center Outsourcing Services are designed for organizations who have to operate within a modest information technology budget but who require fast access to a Help Desk Call Center with expert telephone support and complete escalation support. Key components include call center online service for desktop support and network troubleshooting, secure remote connectivity to permit Progent's support specialists to observe exactly what your customers see so they can fix problems quickly, and expert prioritization and problem escalation.
If you are a UNIX and Linux software developer who needs full-service IT support for a predominantly Microsoft Windows system, call Progent at 800-993-9400 or go to Contact Progent.
Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants offer businesses in San Francisco, San Jose, and in cities across the United States a wide array of expertise covering the fundamental IT needs shared by most small and mid-size business networks. Progent's core consulting areas include network integration, MS Exchange consulting, IT security support and HelpDesk consulting and support. Progent's Application Experts Team offers in-depth knowledge of strategic application topics. By providing a single source for IT generalists and specialists, Progent can tailor quick, cost-effective and complete IT solutions that fit the exact requirements of your company.