If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Full-Service Network Support Outsourcing
    Progent's information technology outsourcing service offers UNIX, Linux, and Solaris developers contact with highly-skilled consulting professionals to maintain and administer your business network without the expense and hassle of keeping a large internal network support staff. Progent's information technology outsourcing enables UNIX and Linux software developers to focus on strategic competitive projects while at the same time having the advantages of high-quality computer services. Progent has released a Small Business Network Support Outsourcing White Paper that explains ways that outsourcing can save money and improve productivity.

  • Virtual Server Infrastructure
    Progent can help you to consolidate physical servers and leverage your investment in non-stop technology by configuring a virtual architecture with products including VMware Server. A virtual server architecture allows UNIX, Linux, and Solaris developers operating in a predominantly Windows environment to maximize the efficiency of expensive network investments by partitioning servers into secure, logical segments that are easy to manage and can affordably and safely support a mix of developer platforms such as UNIX and Linux. Progent's network consultants can help you set up robust physical and virtual network architectures that are ideal for producing and validating new applications.

  • Online and on-premises service and Troubleshooting
    Progent's nationwide online technical support and troubleshooting services are ideal for UNIX, Linux, and Solaris developers operating in a predominantly MS Windows environment. Online technical support offers maximum return for your information technology budget. Sophisticated remote access tools and skilled service specialists and engineers combine to enable Progent to solve most network problems without wasting time and money by going to your location. Phone-based help can be escalated to in-person technical service and repair when needed, but in the vast majority of situations your IT problems can be dealt with by telephone or through a mix of telephone support and remote connectivity. Progent's on-premises support is offered in major cities across the U.S.

  • Proactive Network Monitoring Services
    Progent's 24x7 network management services are enabled by MS Operations Manager, advanced technology that intelligently monitors vital servers to identify potential problems before they cause downtime. Microsoft System Center Operations Manager 2007 continually scans event logs from strategic servers, then filters and evaluates these network phenomena according to an extensive IT support database. When Microsoft Operations Manager 2007 uncovers an anomaly, it executes special corrective routines or issues alerts to warn predetermined service personnel. System Center Operations Manager 2007 also produces historical summaries so you are able to track the health of your information network.

  • Help Desk Call Center Outsourcing
    Progent's Contact Center Support Services are designed for businesses who must work within a limited information technology budget but who need immediate contact with a Help Desk Call Center with efficient telephone support and full escalation capability. Important features include call center online assistance for PC support and network troubleshooting, safe online access to allow Progent's support experts to see exactly what your customers experience in order to resolve problems quickly, and intelligent prioritization and escalation.

If you are a UNIX, Linux, or Sun Solaris developer who needs full-service IT support for a predominantly MS Windows system, contact Progent at 800-993-9400 or see Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants provide businesses in San Francisco, Silicon Valley, and in cities throughout the U.S a wide array of expertise covering the fundamental information technology requirements common to typical small business networks. Progent's core services include system integration, Microsoft Exchange help, IT security consulting and HelpDesk consulting and support. Progent's Application Experts Team offers in-depth expertise in specific application areas. By offering a one-stop resource for information technology generalists and experts, Progent can tailor fast, affordable and complete IT solutions that fit the particular needs of your business.



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