Small to middle size businesses can now enjoy all the benefits of Microsoft Operations Manager and also have fast access to Progentís Microsoft certified network consulting experts. With Progent's economically priced IT service packages, mid-size businesses can choose a simple co-sourcing service program built around Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to offer small and midsize business information systems enterprise-class reliability, security and productivity.
Progent's Microsoft-certified SQL Server application programmers and DBAs can provide remote expertise to help organizations of all sizes to create, administer, and troubleshoot applications powered by the Microsoft SQL Server RDBMS platform and Microsoft's .NET architecture. Progent's SQL Server experts can provide help with any facet of the application life cycle in solutions that can include small business or departmental databases to VLDB applications and enterprise-class data warehousing.
Progent's certified information technology consultants can provide Windows Server 2016 migration consulting to assist organizations of any size to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist you to assess the value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Progentís Wireless Consulting Services provide a convenient, affordable way for companies of any size to integrate, manage, monitor and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Progent's Microsoft-certified consultants offer technical support and IT consulting services for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the entire line of Microsoft server platforms. Progent's upgrade, integration, management, and support services for Exchange Server include planning, deployment, documentation, local and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive IT outsourcing.
Progentís data center IT services are designed for businesses with equipment located at IDCs or data center colo hosting facilities and requiring on-demand in-person help at the co-location facility plus off-site support from Microsoft and Cisco Premier experts. Progent offers a full array of IDC and IDC and co-location consulting services including system topology analysis, Windows and UNIX server installation and maintenance, tech support for server and telecommunications infrastructure, design and installation of high availability systems, architecting and deploying layered security defenses, firewall configuration and support, configuring load balancing solutions, and planning high-availability server and storage clustering systems.
Progentís Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth experience assisting small and mid-size organizations to minimize network downtime by offering cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT infrastructure, backup/restore systems, and transparent system maintenance. Progentís business continuity experts can assist your company to plan and validate an efficient business continuity plan that aligns with your business goals and IT budget. Progentís disaster recovery specialists can help you to design, implement, and maintain fault-tolerant technologies including redundant Internet connectivity, virtualized servers, fail-over clustering, load balancing, continual online backup, and multi-location hot backup centers.
Progent's Network Contact Center Outsourcing Support Services for desktop technical support are designed specifically for small businesses who need fast availability of a Help Desk Call Center with expert telephone support and effective escalation options but who must operate within a restricted information technology budget. Important components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Support, System Assessment, Problem Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Helpdesk Applications Recommendation and Integration.
Progent's certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout plans, optimize your network for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support staff, create an enterprise-wide security strategy, streamline network management, assist with application development, and build and validate a disaster recovery/business continuity plan.
Cisco's Firepower Next Generation Firewalls deliver a major performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and include centralized control of advanced security capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and execute a smooth migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's subscription-based security services to build and centrally manage IT ecosystems that include branch offices, data centers, private clouds and public clouds.
Progent can provide onsite training designed for people who wish to expand their understanding of the macOS and OS X operating system, Apple Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one webinar classes for Mac application software.
If your organization does not need immediate remote support but expects to need assistance with your information system in the near future, you can save time and money and guarantee that the right expertise will be ready when you require it by getting in touch with a Progent sales agent and signing up as a client. For details, phone 800-993-9400 or send email to email@example.com.
Windows, UNIX, Solaris Technology Consulting Services
Progent offers customers access to engineers who have been awarded some of the IT industry's most prized credentials. Progent believes that clients have the right to be sure that their computer support providers have accredited testing plus extensive real-world field experience so that Progent's customers can use Progent's support with confidence. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially superior vendor help than is offered to non-certified service providers, allowing Progent to deliver customers a higher class of IT service. In addition, major certifications such as CISM or CISSP for IT security can aid enterprise clients to show compliance with regulatory requirements by engaging the services of recognized industry professionals.
Progent can help organizations of all sizes to adhere to leading practices to configure SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; design, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your company to move from an earlier edition of SCVMM or from a third-party virtualization management platform, and Progent can assist you to enhance and troubleshoot your current SCVMM ecosystem to make sure you realize maximum return on investment.
Progent can provide the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and global standards of performance that IT security professionals are expected to learn. CISM provides executive management the confidence that consultants who have qualified for their CISM certification possess the experience and capability to deliver effective security management and consulting services.
Cisco offers an extensive product line of routers that includes appliances built to deliver the security, performance, and availability demanded by organizations from branch offices to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and network availability. Progent can show you how to choose and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it economical to expand as you support new users, open new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers help with a range of routers based on Cisco's IOS platform, such as Cisco's 800 family of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Routers.
Microsoft Windows Server 2012 R2 Hyper-V enhances server virtualization in important areas such as multitenancy, flexible network infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can assist your business to benefit from Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to cut network costs and improve productivity.
Progent offers cost-effective online support to help businesses of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery solutions, and security.
Progentís Wireless Site Survey helps you to design and install a Wi-Fi wireless LAN optimized for your facilities, offering you a WLAN that delivers the coverage, performance, load-handling capability, Quality of Service, security, and roaming capability your company needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed onsite service.
Progent offers a wide array of affordable services to assist your business to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide onsite or online technical support for individual machines or laptops or help your business to design and implement a company-wide rollout of new or revised OS platforms and applications. Progent can also provide engineers and technical workers to help you to plan for and implement a site relocation or merger organized to produce the least possible disruption of your business.
Progent's support specialists in Mac and Microsoft Windows technology can help you integrate Mac and Windows systems into seamless environments with resource sharing and workgroup support. Allowing productive cooperation among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows requires extensive knowledge of and experience with Apple Macintosh and Windows products. Progent's background in Microsoft and Apple service makes it possible to provide world class assistance to businesses that depend on these technologies to keep their competitive edge. Progent can also help you to interface Apple's iPhones and iPads with your Windows network.
Progent's team of application experts offer in-depth consulting, custom programming, deployment assistance, and online classes for leading applications covering vital areas including ERP and MRP, general accounting, management analytics, web application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with years of background delivering high-level consulting and troubleshooting services remotely, Progent can help clients throughout the U.S. to save the lost productivity and expense associated with travel and on-site visits without sacrificing the high quality of consulting support.
Microsoft Windows Server Update Services allows network managers to install and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, network support staff can fully and effortlessly manage the distribution of updates that are released via Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Software Update Services deployment, setting up client's computers, establishing the Group Policy parameters, and ensuring your Microsoft WSUS GPO is linked to an Active Directory container appropriate for your network environment.
Widows Server 2012 R2 Hyper-V improves server virtualization in key areas such as secure multitenancy, flexible infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your company to take advantage of Hyper-V to deploy and manage virtual servers to cut IT expenses and improve availability.
Progent is structured to deliver in-depth remote consulting for all major technical areas associated with todayís small business information networks and allows you to outsource a variety of vital, on-demand support services such as a temporary CIO to provide senior-level planning and negotiating skills, a Technical Response Center for help desk services, proactive server monitoring, spam/virus filtering as an outside-the-firewall service, project management help for major projects like office relocations orOS upgrades, Cisco-certified experts for designing fast and reliable network infrastructure, security specialists to verify information safety and compliance, disaster recovery specialists to create business continuity plans, and software programmers to write, enhance, or repair mission-critical application programs.
Progentís Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft financial platform and corporate management tool based, like all Microsoft financial solutions, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP 2010, the latest version of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains line, offers a cost-effective tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is easy to deploy and integrate, and with its segmented approach you can purchase only the functions you currently need, with the option to expand users and increase capabilities in the future. Progentís Microsoft Dynamics GP Software support experts can show you how to deploy, configure and manage Microsoft Dynamics GP/Great Plains 2010 and also earlier versions of Microsoft Dynamics GP/Great Plains.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable and safer AD implementation. Both options also offer the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include simpler network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime.
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide organizations of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or onsite troubleshooting to help you to remediate critical problems uncovered by System Center 2012 Operations Manager.
Progent's ProSight portfolio of managed IT services are geared to provide businesses who maintain small internal network support teams with affordable access to world-class management tools and consulting experts. Advantages of the ProSight catalog of managed IT services include flat-rate network management expenses, automation of routine management processes, continual adoption of new information technology, graceful migration from older technology to up-to-date solutions, close alignment of computer technology with strategic goals, access to veteran network experts, and freeing up management to focus on business issues instead of ever-changing information technology.
Progent's certified Office Word and Office 365 Word experts can provide a wide selection of affordable remote consulting services to assist you to manage your existing Microsoft Word solution or assist you to move to a current release of Office Word. Support offered by Progent's experts include VBA programming, isolating and fixing compatibility problems between different versions of Office Word, integrating Office Word with other Microsoft Office apps such as Office Excel and Microsoft Outlook or with 3rd-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security support, smart phone and tablet synchronization, and remote training customized for your special requirements.
Progent provides support expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can help you to maintain outdated WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewall solutions.
Progent's certified SQL Server developers and database administrators offer online expertise to help organizations of all sizes to build, manage, and troubleshoot applications powered by Microsoft's SQL Server RDBMS and .NET architecture. Progent's SQL Server experts offer help with any phase of the application life cycle in environments that range from small office databases to VLDB applications and enterprise-class data warehousing.
Technology Consulting Services Windows and Solaris
SQL Server 2000 is a rich, web-aware database and data analysis package that enables the fast development of a new generation of high-end applications that can provide your company a significant competitive edge. SQL Server provides built-in support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET platform.
If your business computer system combines Sun Solaris platforms with Microsoft Windows, Progent can show you how to integrate your servers into a cohesive environment that allows all your OS platforms to coexist for simple administration, seamless dataflow, high reliability, superior performance, and strong protection. Progent's Sun Solaris and Windows coexistence assistance offerings include network infrastructure configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote network support and repair, in-person technical support, and Help Desk Call Center outsourcing.
Microsoft Dynamics GP/Great Plains 2010 accounting is a full-featured business management solution that integrates data and operations throughout your business, communicates seamlessly with other applications, and brings together workers, customers and vendors unrestricted by time or place. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 deliver functionality for financials, management reporting, project management, inventory and order control, e-commerce, HRM, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can show you how to set up and manage a robust, protected computer and network infrastructure to support Microsoft Great Plains, and can provide expert Great Plains professionals to help your business benefit from the full potential of Dynamics GP 2010.
Progent's Standard Help Desk Services offer a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Help Desk services are provided at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Windows Active Directory demands significant field experience to integrate efficiently across a large corporation. Progentís Microsoft Premier consultants are skilled in planning, integrating, and supporting sophisticated Enterprise AD projects. Progentís areas of proven competence with Microsoft Windows Active Directory include replication problems, multi-domain partition design, repair of corrupted AD objects, dealing with residual beta version configuration objects in production Active Directory systems, and repair of unsuccessful installations of Active Directory and AD-integrated applications.
Progent can assist you to plan an upgrade to Microsoft Teams from Skype for Business and install, manage, and debug a cloud-based or hybrid implementation of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.
Progent's Intune consultants can assist your organization to assess the strategic case for adopting Intune for configuring and managing your portable devices including laptops, phones, and tablets powered by Windows, Apple iOS, and Google Android. Progent's Intune consultants can help your company to configure security and compliance policies, plan and deploy pilot environments to confirm the appropriateness of Microsoft Intune for your network, deploy Intune throughout your IT ecosystem, integrate Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Intune solution.
NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering along with continual replication to provide fast, zero data loss disaster recovery (DR) between datacenters that are up to 185 miles (300km) apart from each other. Progent's team of seasoned network consultants can assist your business to design, deploy, manage, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your technical needs and IT budget. Progent can ensure you adhere to leading practices for installing your MetroCluster environment by providing help with tasks such as assigning shelf IDs, determining plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR system to prove adherence with industry standards and regulatory requirements.
System Center Configuration Manager 2016 automates application and device deployment at scale, simplifies security and compliance settings control, inventories network assets, protects against corporate data leakage, performs network health reporting, allows safe end-user self service, and offers a common point of control for administering mixed-OS ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can help your organization with any aspect of planning, implementing, operating and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid networks.
Progent's certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout plans, tune your network for local, multi-location, cloud-based, and partial-cloud datacenters, educate your IT management team, create an enterprise-wide security plan, streamline network administration, assist with creating applications, and generate and test a disaster recovery/business continuity plan.