Progent's Cisco CCIE-certified Wi-Fi network experts can provide remote or on-premises configuration and debugging services to assist your organization to plan, configure, update, tune, administer and debug Aironet wireless AP environments of any size or topology. Progent's Cisco wireless controller experts can also assist you to integrate your Wi-Fi environment with your wired network and cloud-hosted resources to create an enterprise connectivity foundation that is simple to administer and expand. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, placement and configuration of Aironet Wi-Fi APs to accommodate your unique office design, construction, and anticipated workloads.
Progent offers support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and manage a WatchGuard Firewall product that fits your security requirements and budget. Progent can help you to maintain legacy WatchGuard firewalls or upgrade efficiently to current WatchGuard firewall solutions.
Progent's Ekahau-certified Wi-Fi experts can help you to design, implement, enhance, manage and debug a Wi-Fi solution optimized for your environment. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for onsite RF measurement.
Progent provides live remote training for an array of client applications and operating systems including Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote training offers the advantages of conventional physical classroom seminars, such as instant interaction between students and trainers, but avoids the costs of travel and the challenge of trying to accommodate the schedules of multiple trainees. Available to single students or classes of any size, Progent's virtual instruction permits the instructor to run the seminar from a remote facility while the students can be dispersed across an office or all over the country. Live online education supports powerful teaching mechanisms like virtual white boards, real-time questions, and collaborative applications. Classes can be brief and personalized to specific topics or extended in duration and wider in scope.
Progent’s Microsoft-certified engineers can help your organization to enhance your servers or desktops from 32 bits to 64 bits. Progent can help you to understand the costs and benefits of upgrading to 64-bit processing, design an efficient upgrade strategy that minimizes operational disruptions, and deliver inexpensive, professional remote help to aid you to install 64-bit operating systems and application programs on your existing hardware.
Progent's certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management staff, create an enterprise-wide security strategy, automate network management, assist with creating applications, and generate and validate a DR/BC plan.
The complexity and connectivity demands of Microsoft Windows Servers calls for an IT consulting team with practical experience and broad familiarity with planning and integrating cohesive, comprehensive network technology solutions. The experience of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your strategic goals. Progent’s consulting services can assist you with planning, deploying, managing, and troubleshooting Windows Server solutions that increase the productivity of your IT network. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP and other desktop clients.
Progent provides small businesses a pair of low-cost security evaluation scanning packages that provide, at a set fee, remotely administered inventory scans of your network security profile which are evaluated by expert security engineers who interpret the results of the remote scan, present unbiased evaluations of your existing network security, and make recommendations for remediation. Progent offers two complementary network security evaluation packages for external and internal scanning that are priced to fit the restricted budgets of small companies while providing enterprise-quality evaluations of your network's exposure to attack.
Progent is a pioneer in cost-effectively delivering enterprise-class IT help to small businesses. Progent's success in handling the network service requirements of the chronically underserviced small business market is the cumulative outcome of major technical and operational innovations that have removed much of the conventional costs out of managing IT service, added unprecedented professional skill into the IT service system, and dramatically accelerated the repair process.
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces little competition. Medium-size businesses who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.
Progent can assist small businesses to move any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce hardware investments. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud computing architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure that you sidestep the typical mistakes small companies make when migrating to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and also to manage Apple iOS devices and Android smartphones and tablets.
If your company operates a Solaris environment or a mixed-platform network, Progent's CISM and ISSAP-certified security specialists can help your whole enterprise in a broad array of security areas including security administration practices, security design and models, access control systems and techniques, software development security, business processes security, physical security, telecommunications, network and Internet security, and disaster recovery planning. CISM and ISSAP stipulate the core skills and worldwide standards of performance that information security professionals are required to master. These accreditations provide executive management the assurance that those who have achieved their CISM, CISSP or ISSAP qualification have the background and knowledge to offer world-class security management and engineering services.
Progent offers economical remote support for all editions of Microsoft Access including desktop and browser-based versions and can provide expert support for application development, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also offers custom webinar classes for Office Access application programming and database management.
Exchange 2013 incorporates significant enhancements to the functionality of Microsoft Exchange 2010 and introduces powerful new features plus a revamped architecture. These enhancements favorably impact vital areas including manageability, availability, security, cost of ownership, collaboration, scalability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you understand the potential advantages of migrating to Microsoft Exchange 2013, design an efficient test and rollout plan, and train your IT team to maintain your Exchange Server 2013 solution. Progent also offers affordable online support and management for Exchange 2013.
Progent's Microsoft-certified engineers can assist you to streamline desktop update and patch management by providing support for management platforms like Configuration Manager, SMS 2003, and Windows Server Update Services (WSUS).
Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional PSTN voice communication. Lync Server 2010 can extend the capability of Exchange Server, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines administration through integration with Windows AD. Lync 2010 can also cut expenses by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy video conferencing technology. Progent's certified unified communications experts offer remote and on-premises support to assist you to maintain and troubleshoot your existing Lync Server 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also assist you to plan and carry out an efficient Skype for Business upgrade.
Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the basis for a feature-rich but manageable IT network. The inter-connectivity requirements of the Microsoft .NET functions included with Small Business Server calls for an IT expert with hands-on background and broad experience in planning and implementing cohesive end-to-end information technology solutions. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and SBS 2008. This experience assures you success in deploying, managing, and servicing network solutions based on the SBS line of servers and programs.
Progent's Cisco VoIP phone and video IP phone experts can help your business to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified CM Express to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM apps like Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, installing Cisco ISR routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering best-in-class performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to integrate your Fortinet FortiGate security appliances to protect all your digital resources at the network edge, within the data center, at branch locations, and in the cloud.
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds creating Microsoft-based security solutions for information systems with multiple locations, remote workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that supports your information security requirements without restricting your productivity.
MS Communications Server provides Instant Messaging and Real Presence in an extensible, enterprise-grade solution featuring advanced security, transparent compatibility with popular Microsoft software, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can benefit from cost savings and elevated business efficiencies, enhanced worker productivity, and stronger intellectual property protection with this easy-to-manage, fault-tolerant IM platform. Successful deployments of Office Communications Server require careful planning and thought prior to roll out. Progent's Microsoft-certified professionals can provide the expertise necessary to realize all the advantages of Office Communications Server across your entire organization.
Progent's expert support team can show you how to define and deploy an efficient in-place Exchange Server 2007 migration strategy that avoids network downtime, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations powered by Exchange 2007 Server.
Progent’s Microsoft-certified consultants can provide businesses of all sizes consulting, technical support, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web technology for intelligently connecting people, groups and data. Microsoft SharePoint Server offers a common spot for your workers or customers to connect to, manage, share and interact with useful data, files, and software and to communicate with one another. SharePoint enables faster and better decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services join employees, customers, teams and projects with the information they’ve developed in a way that makes data convenient to find, download and re-use. Progent's SharePoint consultants can help your organization to maintain your existing SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.
Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of Wi-Fi access points, tuning Wi-Fi throughput by limiting the impact of radio frequency congestion, improving wireless availability with rapid failover, and hardening security by detecting threats and filtering network traffic according to user type and location. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controllers to manage wireless LANs of any size. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's latest wireless controller technology.
Citrix has developed a powerful family of products that deliver advanced manageability, expandability, and responsiveness for server virtualization and for server-based distribution of virtual Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can help your company to evaluate the business advantages of Citrix virtualization products and help you plan, test, implement, troubleshoot, and maintain Citrix solutions.
Progent's Microsoft-certified consultants have over 10 years of background planning, deploying, enhancing and fixing Microsoft SCOM solutions and can provide companies of all sizes expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or onsite troubleshooting to help you to fix critical problems uncovered by Microsoft SCOM 2012.
Progent can help you in any phase of your migration to Microsoft Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning high availability (HA) architecture for a local, cloud-based or hybrid environment; migrating mailboxes; designing and implementing Hyper-V virtualization; setting up HLB; setting up DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.
Progent is one of the most experienced IT support firms for integrating email and messaging systems powered by Microsoft Exchange 2000. Progent specializes in helping small businesses receive all the advantages of Microsoft Exchange 2000 for common situations such as updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 management.
Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small organization's production servers in a solution that gives the highest level of availability and scalability and is also simple to move to another host. ProSight Virtual Hosting options are based upon mature virtualization platforms that allow small businesses with mixed- platform IT systems to economize dramatically on the expense of capital investments, infrastructure maintenance, and network management while benefiting from world-class reliability and an unprecedented degree of vendor independence.
Microsoft Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network calling. Microsoft Lync 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office or Microsoft 365 and simplify administration through integration with Active Directory. Lync can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's certified unified communications consultants can provide remote and onsite support services to assist your company to maintain and repair your current Lync 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist your organization to design and execute a smooth Skype for Business migration.
System Center Configuration Manager automates software provisioning across multiple sites, centralizes compliance settings control, keeps track of network resources, guards against corporate data leakage, provides health reporting, enables safe self service, and offers a common point of control for administering mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration specialists can help your organization with any aspect of designing, installing, operating and repairing a System Center Configuration Manager solution for local, cloud, or hybrid networks.
E-Mail Guard is a comprehensive service for blocking spam and viruses. E-Mail Guard handles the security and administration of corporate email by offering constantly updated spam and virus blocking, policy administration, content filtering, and defense against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, management and reporting utilities as well as outgoing email testing to let you repair your e-mail system and specify and regulate corporate security policy.
Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular working hours. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to allow less critical problems to fester.
Progent's Microsoft-certified consultants can provide affordable online and onsite support to carry out your upgrade to Exchange Server 2010, generate thorough documentation of your upgraded email environment, train your network support staff and users to get them ramped up quickly on Microsoft Exchange Server 2010, and provide continuing management consulting and engineering help. Progent's consultants can also help you upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange 2016.
Progent offers three essential types of Helpdesk support including Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals gives your customers instant access to a reliable technical group with years of experience delivering phone support and online troubleshooting for networks based on Microsoft products. Progent's concentration is on giving the support Call Center a positive reputation as a solid contributor to company productivity. Progent's target is to resolve rather than merely record problems.
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting services to help businesses of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to benefit from the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Progent's Jabber consultants can provide online or on-premises expertise to assist businesses of any size to plan, implement, manage, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth expertise for all the products, technologies and services that go into creating an end-to-end Cisco Jabber collaboration solution including Cisco network appliances and management software, Microsoft 365 applications, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP trunking, Wi-Fi systems, cyber security, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration solution.
For Windows desktop virtualization, Progent offers the support of a Citrix XenDesktop consultant who can help your company to design a XenDesktop environment that maximizes the strategic impact of your IT network; configure XenDesktop software with your physical and virtual servers, end-user computers, and peripherals; migrate your existing desktop virtualization software to the latest releases of XenDesktop; and deliver comprehensive online troubleshooting. Progent can also train your network managers to adhere to industry leading practices to manage your XenDesktop solution efficiently.
Progent provides support services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and maintain a WatchGuard Firewall appliance that fits your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewall solutions.
Mid-sized companies can derive all the advantages of Operations Manager and have quick access to Progent’s Microsoft and Cisco Premier Certified IT consulting professionals. With Progent's affordably priced IT service programs, mid-size businesses can select a simple co-sourcing package built around System Center Operations Manager with network monitoring, automated warnings, in-depth system analysis, Help Desk support, and online service. For businesses with line-of-business environments who need zero-downtime networking, Progent can provide a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to offer mid-size company information systems world-class reliability, protection and performance.
Progent's expert support team can show you how to design and implement an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, simplifies long-term service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-site upgrades, Progent offers the experience to complete your move quickly and affordably. Progent's Exchange Server 2007 help, repair, and design services include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business goals.
Microsoft Office for Mac allows Mac users to run the industry's most familiar business applications. Progent's Apple-certified Mac consultants can help you configure Mac Office on a mixed-platform network combining Apple OS X and Windows computers so that Mac users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who run Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows platforms and can provide service for networks that combine Apple Macintosh with Windows computers with complete resource sharing, or networks which carefully limit sharing between Mac and Windows users.