For business network systems located anywhere in the state of Utah, Progent's Microsoft and Cisco qualified engineers can deliver online support and troubleshooting to resolve your computer system issues fast and affordably. Progent has acquired enterprise-grade skills, advanced software tools, and support knowledge bases to troubleshoot and repair network problems while avoiding the high cost and time delays associated with in-person service calls.
If your Utah organization is situated beyond the larger urban areas such as Salt Lake City, West Valley City, Provo, Sandy, or Orem, your local network support options may be limited in technical expertise, or not available during an emergency. This results in a computer network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of field proven network professionals average more than 10 years of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a diverse range of customers. This means you get not only the technical skills needed for the task, but a professional with field proven methods for applying that expertise to assist with affordable network solutions.
Disaster Recovery/Business Continuity Planning Support
Progent offers high-level online expertise for disaster recovery/business continuity planning, testing, and education to help your company to prepare for potential catastrophes, reduce service disruption for your essential IT operations, avoid data loss, and meet regulatory mandates and contractual obligations. Progent's business continuity experts can team with your management and IT administration staff to perform risk and business impact analysis, identify interdependencies, identify human and physical assets needed to operate your organization, determine key network functions and specify allowable recovery times, select hot backup sites, set up secure offsite connectivity for key workers, implement notification systems and define duties for personnel, write a complete recovery plan, and train key people to execute the business continuity plan. Progent's Windows Server 2016 disaster recovery consultants can assist you to design and build a cost-effective disaster recovery solution for hybrid cloud deployments utilizing failover cluster technology field-tested in Microsoft's Azure cloud.
Citrix Virtual Windows Desktop Support Services
Progent's Citrix virtual desktop experts can help you to plan, deploy, manage, and support a virtual Windows application delivery system by providing XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network consultants can show you how to enhance your network for delivering server-side and client-side applications, and Progent's remote datacenter management and support experts can assist your organization to administer and support an off-site datacenter that features high uptime, advanced security, and rapid recovery. Progent can also assist you with other virtualization solutions from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.
Solutions for Managing the Remote Endpoints of Your At-Home Workforce
Progent can help small and mid-size businesses to install efficient remote endpoint management and monitoring tools for maintaining devices used by at-home workers. To find out about how Progent's consultants can assist your organization to manage and monitor the endpoints of your at-home workforce, go to consulting expertise for managing and monitoring the remote endpoints of your telecommuters.
Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally named CallManager, or with Unified Communications Manager Express (CME) to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's consultants can provide support with any facet of Cisco IP Phone integration including designing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.
Cloud Consulting Services for At-Home Workers
Progent can assist small and medium-size businesses to provide their offsite workers with safe and efficient integration with cloud resources. To find out about how Progent can help you to set up resilient Cloud connnections for their at-home workers, refer to cloud support services for an at-home workforce.
Remote Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides expert remote support for Microsoft Windows and Cisco-based environments Nationwide. Progent's certified professionals have the expertise to assist you to analyze and resolve difficult network problems rapidly and affordably. The breadth of information technology expertise represented by Progent's team of engineers allows them to escalate even the most challenging issues to the right specialists as necessary. Whether you require occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your company with enterprise-level support without the cost and administrative hassle of running a large in-house IT organization.
Comprehensive Support Services for Systems at Colocation Sites
There are hundreds of enterprise-level data center colocation sites in the and larger metropolitan areas throughout the U.S., and Progent's colocation center consulting experts can enhance your network's redundancy and performance by helping you select a colo facility that addresses the specific requirements of your organization including geographic location, space, communications, budget, and value-added features and services. Progentís data center support services are intended for companies with hardware housed at colocation hosting sites and in need of on-demand on-premises assistance at the co-location site plus online help from Microsoft and Cisco Premier Certified professionals. Progent offers a selection of collocation center support services such as network architecture analysis, Windows and UNIX server installation and maintenance, tech support for server and communications networking, design and deployment of fault tolerant configurations, architecting and implementing layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and planning high-availability server cluster configurations.
Microsoft System Center 2016 Integration
System Center 2016 provides important enhancements for managing hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
Progent's Online Consulting and Training Support for Microsoft Office Word and Office 365 Word
Progent's Microsoft Office Word and Office 365 Word experts offer a broad selection of economical remote consulting services to help your organization to manage and troubleshoot your legacy Microsoft Word environment or help you to move to a newer release of Office Word. Services offered by Progent's Word experts include VBA programming, isolating and resolving compatibility problems between various versions of Word, interfacing Office Word with other Microsoft Office applications such as Excel and Microsoft Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone synchronization, and remote Office Word training sessions customized for your special requirements.
Extended Hours Remote Support
Progent's affordable extended hours online technical support program provides clients round-the-clock availability of remote technical support from Progent's TRC. Services available beyond regular business hours include resolving issues with Microsoft servers, MS Windows desktop support, help with MS Office applications, network and system backup/restore, and fundamental routing and switching support for Cisco networking products.
Talk to a Progent Network Support Expert
To see how to get in touch with a Progent network support expert for online or onsite expertise in #(state), call 1-800-993-9400 or go to Online Computer Help.