For small and midsize companies located in Uberlândia Minas Gerais, Progent offers support for networks based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with high-level security architecture and business continuity planning.
Progent's online technical support services offer excellent leverage due to the fact that they have the practical background and the sophisticated tools to solve the majority of information system issues quickly. This reduces direct expenses because solutions take up fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, idle workers, and distracted management.
Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where speedy. minor repairs somehow turn into big invoices. Progent's penchant for handling technical issues quickly translates into your business spending less money.
Progent's Remote Service Tools
Over the years, Progent has refined an array of optimized technologies and proven methodologies which ensure the highest level of effectiveness for online consulting and repair for small and midsize company information networks. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access allows the staff of Progent's Technical Response Center to link to your company's system without breaching network security.
Progent's sophisticated service reporting application keeps thorough histories of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of assistance provided to each Progent client by any consultant. This archive of anomalies and resolutions is structured as a conveniently retrievable proprietary knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's remote service specialists can come up with optimal solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Uberlândia Minas Gerais or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's phone-based technical support experts possess certified skills in an extensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to address almost any problem likely to occur in a small company information system. Certifications held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support customers with mixed-platform networks, Progent also offers the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support available from Progent to small businesses in Uberlândia include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad range of computer technology such as system architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy management, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency online help for diagnosing problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking consultants, and validates a consultant's network technology skills at the master level. CCIEs can resolve even the most stubborn problems occurring in network planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent value because their depth of experience allows them to find solutions for the most intractable problems quickly. In many instances, less seasoned engineers can wrestle for many hours or even days with the same problems that a CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get immediate assistance for complex network problems that are lowering business efficiency but are not within the comfort zone of your local IT maintenance group or consultant. Progent's CCIE support experts can interface to your network via state-of-the-art remote support technology to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN technology.
Certified MS Windows Experts
Progent's Microsoft-expert remote service experts offer computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of remote PC desktop support and troubleshooting services including Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security services that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate rapidly following a damaging breach. Security services available from Progent cover comprehensive security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile communication; defending your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help companies of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small companies frequently need. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows clients to execute major projects economically and on time. Progent's special online consulting services include:
How Your Uberlândia Minas Gerais Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who don't have the resources to assemble and manage an in-house Help Desk but who want fast access to a dependable Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progent’s Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your existing one, identifying or customizing Help Desk software to meet the particular requirements of your company, or providing occasional online personnel to work with your in-house Help Desk Call Center group to deal with demanding situations such as software transitions, major upgrades, or installing new business software.
Progent's Call Center team of experienced information technology consultants gives your workers in Uberlândia Minas Gerais immediate assistance from a reliable technical support resource with extensive experience offering telephone-based consulting and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a solid driver of company performance, and Progent's policy is to solve and not just track IT problems.
Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Team provides phone-based professional engineering support and training in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. To find out more on Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can nurture the imaginative elements of Mac systems by providing phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio/video or building an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Uberlândia Minas Gerais online network monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your IT support is proactive and automated. By uncovering potential trouble spots before they expand into downtime, system monitoring can ward off disruptive and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a variety of OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Uberlandia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Uberlandia metro area.
Progent locations in Uberlandia Metro