Additional Topics of Interest

Service Reporting Outsourcing
Services Documentation Technical Support

Progent uses a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each client. The discipline of detailing and archiving support activity allows more efficient service and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

Helpdesk for Remote Workers Online Consulting
IT Consultants Work at Home

Progent has 20 years of background helping small and mid-size organizations to design, install, tune, administer, and troubleshoot information networks that incorporate at-home workers.

Cisco AnyConnect Technical Support Services
Online Consulting ASA 5500-X Firewall with Firepower

Progent’s Cisco-Certified network consultants provide professional PIX Firewall support services encompassing architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and secure access services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of protection, performance and availability for information networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative solutions. Progent’s network experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

At Home Workers Data Protection Onsite Technical Support
Offsite Workforce Data Protection Technology Consulting Services

Progent can assist small and mid-size organization to design, implement, validate and manage data protection systems needed to support work-from-home employees.

Microsoft 365 and iOS Support and Setup
Microsoft Microsoft 365 Exchange migration Remote Troubleshooting

Microsoft 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and other Exchange components to lower capital costs and management overhead. You can configure Exchange Online to host all your mailboxes, or you can integrate a hybrid solution that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online support to assist your organizations to evaluate the potential advantages of Exchange Online, plan a solution that aligns with your business needs and IT budget, implement an efficient migration from your existing Exchange system to one that includes Microsoft 365 Exchange Online, train your IT staff and users, and provide as-needed consulting and technical support.

SBS Help and Support
Microsoft Small Business Server 2003 Support and Integration

Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the basis for a feature-rich but manageable information. The integration requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for a network expert with hands-on background and broad experience in planning and implementing cohesive and comprehensive information technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in deploying, administering, and troubleshooting IT solutions based on the SBS suite of servers and programs.

VBA Engineer
Web Programmer

If you want to update your corporate web site, create internal websites for applications such as human resources or worker training, establish a high-impact web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can provide skilled and proven web developers. Progent's consultants can also show you how to build and maintain a safe, robust server and communications network, including remote and wireless access, to support your web solutions.

Program Development Group
CISA Certified Security Expert Visual Basic Contract Programmer

If you need assistance creating, improving, or repairing applications for Windows, any version of Linux, or for the Web, Progent’s team of programmers, database designers, and project managers can help make sure you get the project completed on time and within your budget. Progent's experienced application developers can provide cost-effective and efficient online consulting for projects as simple as creating VBA scripts for Office Excel or as challenging as rolling out line-of-business database applications built on SQL Server ,Oracle, or MySQL.

Active Directory Cleanup Consult
Top Quality Consultants Active Directory Assessment

Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable and more secure AD environment. Both versions also provide the long-term advantages of cutting-edge remote network monitoring and management technology. These benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability.

Microsoft ISA Server 2006 Integration Services
Forefront Threat Management Gateway 2010 Network Consultant

ISA 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, virtual private network (VPN), and web caching solution for safeguarding the Internet-facing networks of any organization against a wide range of attacks. Progent's Microsoft-certified ISA Server engineers can show you how to plan, rationalize, test, install, customize and support the any edition of ISA Server 2006 on your network.

Network Security Auditing Juniper J Series Firewall
Juniper J Series Router Compliance Auditor

Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

Lync Server 2013 Back End Server Consultant Services
Lync Server 2013 and SharePoint Consulting Services

Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network (PSTN) calling. Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office or Microsoft 365 and simplify management through integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence experts offer remote and onsite support to assist you to maintain and troubleshoot your current Lync Server 2010 environment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also assist your organization to plan and execute a smooth Skype for Business migration.