Progent uses a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each client. The discipline of detailing and archiving support activity allows more efficient service and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.
Progent has 20 years of background helping small and mid-size organizations to design, install, tune, administer, and troubleshoot information networks that incorporate at-home workers.
Progent’s Cisco-Certified network consultants provide professional PIX Firewall support services encompassing architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and secure access services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of protection, performance and availability for information networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative solutions. Progent’s network experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent can assist small and mid-size organization to design, implement, validate and manage data protection systems needed to support work-from-home employees.
Microsoft 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and other Exchange components to lower capital costs and management overhead. You can configure Exchange Online to host all your mailboxes, or you can integrate a hybrid solution that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online support to assist your organizations to evaluate the potential advantages of Exchange Online, plan a solution that aligns with your business needs and IT budget, implement an efficient migration from your existing Exchange system to one that includes Microsoft 365 Exchange Online, train your IT staff and users, and provide as-needed consulting and technical support.
Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the basis for a feature-rich but manageable information. The integration requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for a network expert with hands-on background and broad experience in planning and implementing cohesive and comprehensive information technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in deploying, administering, and troubleshooting IT solutions based on the SBS suite of servers and programs.
If you want to update your corporate web site, create internal websites for applications such as human resources or worker training, establish a high-impact web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can provide skilled and proven web developers. Progent's consultants can also show you how to build and maintain a safe, robust server and communications network, including remote and wireless access, to support your web solutions.
If you need assistance creating, improving, or repairing applications for Windows, any version of Linux, or for the Web, Progent’s team of programmers, database designers, and project managers can help make sure you get the project completed on time and within your budget. Progent's experienced application developers can provide cost-effective and efficient online consulting for projects as simple as creating VBA scripts for Office Excel or as challenging as rolling out line-of-business database applications built on SQL Server ,Oracle, or MySQL.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable and more secure AD environment. Both versions also provide the long-term advantages of cutting-edge remote network monitoring and management technology. These benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability.
ISA 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, virtual private network (VPN), and web caching solution for safeguarding the Internet-facing networks of any organization against a wide range of attacks. Progent's Microsoft-certified ISA Server engineers can show you how to plan, rationalize, test, install, customize and support the any edition of ISA Server 2006 on your network.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network (PSTN) calling. Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office or Microsoft 365 and simplify management through integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence experts offer remote and onsite support to assist you to maintain and troubleshoot your current Lync Server 2010 environment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also assist your organization to plan and execute a smooth Skype for Business migration.
Progent's Microsoft certified support team can help you define and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids network downtime, simplifies long-term service demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site migrations, Progent has the background to complete your project quickly and economically. Progent's Microsoft Exchange 2007 support, repair, and consulting offerings include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging solutions based on Exchange Server 2007.
Progent's Mac networking engineers can help you with a broad range of network infrastructure issues including system architecture, remote and mobile access, internetwork compatibility, protection, and new technologies such as VoIP and fast wireless networking. For company networks based exclusively on Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and depth to handle the challenge of designing, configuring, and supporting a system architecture that is robust, safe, productive and supportive of your business objectives. Progent can show you how to deploy Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan storage area network systems. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
SQL Server 2016 offers significant improvements in speed, capacity, security and compliance, uptime, mobile computing support, plus integrated BI. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for data warehousing, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud-based operations and services. Progent's Microsoft-certified consultants can provide remote and on-premises support to help businesses of all sizes to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.
Progent's Intune consultants can help your organization to assess the strategic case for adopting Microsoft Intune for managing your mobile computers including notebooks, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent's Intune consultants can help your company to define security policies, plan and deploy test environments to evaluate the appropriateness of Microsoft Intune for your network, install Intune across your IT ecosystem, combine Intune with SCCM for single-console change management, and provide ongoing support for your Intune deployment.
Progent is an Altaro partner and can plan and manage an implementation of Altaro Office 365 Backup to safeguard your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, plus user and group Teams Chats.
Progent's Data Center consultants can show you how to find high availability data centers that meet the particular requirements of your company. Fault tolerant colocation sites are especially attractive to small companies due to of their affordability and simplified logistics compared to pursuing a do-it-yourself strategy. Attempting to create an in-house data center with even a basic degree of fault tolerance is too costly for typical small businesses. Progent can help you get all the benefits of non-stop data centers and 24x7 colo sites by providing a full array of engineering and support services.
Cisco's Catalyst line of wireless controllers simplify the administration of Wi-Fi networks by unifying the configuration and control of Wi-Fi access points, optimizing wireless performance by reducing the impact of RF congestion, improving wireless uptime with fast auto-failover, and hardening data security by identifying cyber threats and filtering network traffic based on user class and location. Progent can assist you to configure Cisco Wi-Fi controllers to manage and monitor wireless networks of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's modern wireless controller solutions.
Progent can assist small and medium-size businesses to configure collaborative solutions to enable their telecommuters to engage in productive teamwork with fellow workers and clients.
Progent can assist your business to design and implement a smooth transition from a UNIX-powered information system to a network powered by Windows and capable of running Microsoft's popular office productivity suites, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can help you preserve your information and minimize productivity disruption by designing an effective transition plan that preserves your current investments in UNIX software and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include analysis of existing environment, migration strategy and validation, MS Exchange migration support, information and application porting, and processor and storage system migration and economization.
Progent’s Technical Response Center provides low-cost nationwide extended hours online assistance for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide extended hours telephone support and online secure network connection to isolate and repair network problems rapidly and affordably.
Progent’s IT outsourcing services provide affordable network consulting for small companies. Whether it involves planning network infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your system, or creating an on-line eCommerce solution, outsourcing your network engineering services can contain expenses and eliminate uncertainties, allowing IT support expenses to increase in a more linear and controlled manner than is possible by building up a large, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and robust system architecture for your vital applications based on Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Consultants Ubiquiti's UniFi XG AP WiFi access points
Altaro VM Backup offers small and mid-size businesses a reliable and affordable platform for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Headline features include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as low as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular restore capability for individual files and emails, support for Windows CSV and for VMware vCenter for managing larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is a certified Altaro partner and offers a broad range of consulting services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.
Progent's Microsoft-certified Windows Server 2003 engineers offer network support and expert consulting services for the complete family of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, configuration, update, and maintenance offerings include network planning, installation, project management, in-person and remote technical support and troubleshooting, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.
Progent is one of the most qualified network consulting companies for integrating email and messaging systems based on Exchange 2000. Progent is skilled in helping small and mid-size businesses get all the advantages of Microsoft Exchange Server 2000 for typical situations such as updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 management.
Progent's Citrix consultants can assist your business to design, deploy, administer, and troubleshoot a virtual application delivery solution based on XenApp. Progent's Cisco CCIE network engineers can help you optimize your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support consultants can help your organization to manage and maintain an off-site datacenter that features high availability, enhanced security, and rapid disaster recovery.
System Center Configuration Manager 2016 automates application and device deployment at scale, simplifies security and compliance settings control, keeps track of network assets, protects against corporate data leakage, provides health reporting, enables safe end-user self service, and offers a single control mechanism for managing multi-operating system networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration specialists can help your organization with any aspect of designing, implementing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Nagios and MRTG are powerful, Open Source monitoring utilities that operate with the Linux OS and can be used to analyze UNIX environments, Microsoft Windows networks, or mixed-platform situations in which the Linux OS and Microsoft Windows run side by side. Nagios lets system managers to monitor system services including SMTP, HTTP, FTP, and PING. MRTG allows you to track the bandwidth through SNMP network appliances including processors, routers, and switches. Progent's network integration experts can show you how to utilize both these utilities to streamline and repair your network.
Progent can help you in any phase of your migration to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 for hosting Exchange; planning HA infrastructure for a local, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Windows Hyper-V; setting up hardware load balancing; setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook clients.
Progent applies no initialization charge and requires no retainer for services delivered during regular business hours. Progent's small granularity eliminates big invoices for quick solutions so you will not be forced to permit simple problems to fester.
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Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide centralized management and world-class protection for all your email traffic. The powerful structure of ProSight Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.
Progent's Cisco Wi-Fi VoIP phone configuration and troubleshooting consultants can provide online and on-premises support to help you build and maintain a Cisco wireless VoIP phone solution by providing services that can range from debugging the configuration of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.
Progent's UNIX platform support services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with a convenient one-stop consulting firm to help you create and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent can provide the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization defines the core capabilities and international standards of skill that information security professionals are expected to learn. It gives executive management the assurance that those who have earned their CISM credential have the experience and knowledge to provide effective security management and consulting services.
Progent's Cisco Jabber consultants can provide online or onsite expertise to help organizations of all sizes to plan, implement, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers in-depth expertise for the technologies that make up creating a cohesive Cisco Jabber solution such as Cisco network appliances and management software, Microsoft 365 applications, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP interfaces, WiFi systems, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a cohesive collaboration ecosystem.
For businesses that have a mix of Apple Mac and Windows computers, there exist two basic solutions for running Windows-only software on a Mac: an external connection to an actual Windows PC or local simulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect an Apple Mac to a networked Microsoft Windows-based computer to use Microsoft Windows programs and share system resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac system so that you are able to use Microsoft Windows software directly. Progent's macOS and Mac OS X technology support experts can help your business to maintain these solutions for running Windows applications on your Apple Macs and can also help your business to evaluate and install third-party products for Windows platform simulation.
Progent's wireless site survey and predictive modeling make it easy to plan, implement and debug a Wi-Fi network adapted to your facilities, offering your business a wireless solution that delivers the reception, performance, density, Quality of Service, security, and hand-off ability your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a wireless LAN and onsite site survey services for validating, optimizing, and debugging a functioning wireless network.
Progent's remote access and wireless synchronization experts can assist you to design and configure secure access solutions for remote desktops, laptops, and smartphones so they integrate seamlessly with your IT network, allowing your business to optimize the efficiency of your remote workers.
Widows Server 2012 R2 Hyper-V enhances virtualization in important areas such as multitenancy, flexible network infrastructure, cloud support, expandability and performance, and high availability. Progent's Microsoft-certified consulting experts can help your business to take advantage of Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to reduce IT expenses and enhance availability.
Progent’s IT outsourcing packages offer affordable computer consulting for mid-size corporations. Whether it involves planning system architecture, setting up an in-house Help Desk or using an outside one, deploying a new e-mail platform, monitoring your network, or building a web-based business application, outsourcing your IT technical services can smooth out expenses and minimize risks, allowing network support budgets to grow in a more moderate and manageable fashion than is possible by amassing a bulky, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you create a secure and robust network foundation for your critical Windows-based applications including Windows Server 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.
Before Progent’s MOM-based solution, network issues were handled reactively, after workers complained about them. With the benefit of proactive, automated warnings and trend analyses sent by MOM, Progent is now able to address server issues before they becomes serious enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can deal with incipient problems before clients are aware that the problems are there. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class service continuity, safety and productivity.
E-Mail Guard from Postini provides constantly updated spam and virus filtering, content filtering, and protection from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and support specialist. If your company is too small to purchase for a standard Postini license, you can still have access to Postini’s Perimeter Manager services via Progent’s E-Mail Guard antispam and virus protection aggregation program. Progent’s certified email protection professionals can help you develop an email safety plan that includes anti-spam and antivirus technologies and policies.