Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Fast Remote Help for Uniondale Computer Systems
For businesses in Uniondale or anywhere in the state of New York, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.
Progent's remote technical support experts provide excellent value because they possess the practical background and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. This reduces direct costs because service calls use up minimal billable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves even more with indirect expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.
Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike many online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with scenarios where speedy. minor repairs manage to end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized technologies and proven methodologies that promote the highest degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to communicate with your environment without compromising system security.
Progent's powerful service reporting system includes detailed histories for all support that Progent's customers have received. Progent's authorized consultants have access to the details of support delivered to each customer by any engineer. This history of problems and resolutions is structured as an easily exploitable support database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to find optimal solutions quickly.
Remote support available from Progent to customers in Uniondale and anywhere in the state of New York include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service engineers can provide computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and indicates an individual's networking knowledge at the master level. CCIEs know how to deal with even the most complex problems occurring in network design, installation, administration, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional value since their deep experience permits them to resolve problems quickly. In common instances, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can connect to your environment by means of state-of-the-art remote troubleshooting tools to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure devices by providing consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to clean up quickly after a serious penetration. Security support services available from Progent include: thorough data security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; setting up firewalls; building safe techniques for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a wide range of computer technologies such as network architecture, messaging solutions, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance diagnosing problems within UNIX/Linux systems based on leading versions of UNIX including:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute critical projects economically and on time. Progent's special remote consulting services include:
How Your Uniondale Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for businesses who don't have the money or time to build and maintain an in-house Call Center but who want quick response from an efficient Help Desk with proficient telephone assistance as well as the ability to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Call Center is intended for larger businesses and operates as a transparent extension of your established Call Center resources. Progent's Virtual Help Desk can serve as a an escalation alternative to resolve the most difficult technical issues, or be ready in hectic instances when your regular service providers are overwhelmed.
Progent's Call Center team of veteran network professionals gives your computer users in Uniondale or anywhere in the state of New York rapid access to a reliable support group with substantial background delivering telephone-based support and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a crucial enabler of business performance, and Progent's goal is to resolve instead of merely track network problems.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply online and in-depth consulting support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Uniondale, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your network support is proactive rather than reactive. By spotting emerging problems before they grow into downtime, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a combination of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Uniondale or throughout the state of New York, Progent's phone-based network support engineers can deliver expert and affordable system help whenever your company needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair network problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Uniondale company works with a regular independent support technician or employs an in-house IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to address unexpected system emergencies or especially challenging integration problems.
Features of Progent's Remote Computer Support for Uniondale
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Uniondale or throughout the state of New York the greatest leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's experts can provide your company world class network support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Uniondale and is also ideal for networks in geographic areas of New York that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for online service and requires no ongoing subscription fee for services provided during regular business hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists with skill in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management and Software Development
MySQL Management Support and Application Development
Apple Macintosh Support
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized resource for network generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that align with the special requirements of your business.
- Advanced Remote Connectivity Tools
Protected online connectivity allows Progent's support professionals to see exactly what your users see. This makes it possible to produce fast fixes to issues that could otherwise demand an expensive onsite visit. Effective remote connectivity software and expert technicians together allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite support and remote system analysis.
- Support for Leading VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Service for High System Availability
For companies with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious companies whose workers need instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, in the trenches of network service, performing a broad variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just world-class technical capability, but also a consultant with proven approaches for using technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Companies who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.