Fast and Affordable Remote Help for Uniondale Information Networks
For organizations located in Uniondale or anywhere in New York, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional value because they possess the real-world background and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. Efficient support lowers direct costs because service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves even more with incidental expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is particularly important for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed only for the services that you receive. Unlike many online support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor solutions somehow turn into substantial invoices. Progent's skill at disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and proven processes that ensure the maximum level of effectiveness for remote consulting and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to link to your computer system remotely without violating network security.
Progent's sophisticated customer support reporting system stores comprehensive histories for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance delivered to each client by every consultant. This archive of issues and resolutions is stored as an easily exploitable proprietary knowledge base that enables Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with key technology companies including Cisco and Microsoft make available additional vast support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can determine optimal resolutions promptly.
Remote technical services provided by Progent to companies in Uniondale and throughout the state of New York include:
Certified Windows Expertise
Progent's Microsoft-premier online service experts can deliver computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2013 design, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop services to assist you business to deploy, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and indicates a person's networking skills at the master level. Cisco CCIEs can handle the most challenging problems surrounding network planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness since their deep experience allows them to solve problems rapidly. In common instances, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment using sophisticated remote support technology in order to perform efficient, secure, and affordable diagnosis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's CCIEs can provide help for the complete line of Cisco's market leading family of infrastructure products by offering consulting services that include:
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up rapidly following a damaging breach. Security solutions offered by Progent cover in depth network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; designing safe architectures for off-site and mobile connectivity; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to address a wide range of information technologies including network infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in environments that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to complete major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Uniondale Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for companies who lack the money or time to support an in-house Help Desk but who want quick response from a dependable Call Center with proficient telephone support plus the expertise to escalate complex tasks to advanced consultants.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk or revamping your established organization, selecting or customizing Call Center software to address the special needs of your company, or adding temporary phone support staff to supplement your in-house Help Desk group to handle high-demand situations such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced network consultants provides your customers in Uniondale or anywhere in the state of New York quick communication with a reliable support resource with years of experience providing phone help and remote diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of business success, and Progent's target is to resolve instead of merely annotate technical issues.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team offers online advanced engineering expertise and training in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Uniondale, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they cause crashes, remote monitoring can minimize disruptive and costly service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments based on a combination of OS platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Uniondale or anywhere in the state of New York, Progent's phone-based network support specialists are ready to provide effective and cost-effective system help the instant your business needs it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix computer problems rapidly while eliminating the expense and lost time that comes with on-site support visits.
Even if your Uniondale office has a regular independent consultant or maintains an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to solve sudden system crises or especially tough integration problems.
Details of Progent's Online Computer Support for Uniondale
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services offer companies in Uniondale or anywhere in the state of New York unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your business world class IT support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Uniondale and is also ideal for customers in more remote regions of New York that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a by-the-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for online support and asks for no monthly retainer for support services delivered during regular business hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide access to on-staff specialists with skill in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings consist of system integration, MS Exchange consulting, network security design, and Help Desk outsourcing support. Progent's Application Experts Team offers in-depth consulting expertise for specific application areas. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Programming
MySQL Project Management and Application Design
Amazon MWS Application Development
By offering a full service one-stop resource for IT generalists and application experts, Progent can deliver fast, affordable, and thorough information technology solutions that align with the special needs of your business.
- Sophisticated Online Connectivity Tools
Secure remote connectivity permits Progent's service experts to see exactly what your customers see. This makes it easier to find fast fixes to issues that might otherwise require an expensive personal visit. State-of-the-art remote access tools and experienced technicians together allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Products
Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained companies whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, fine tuned support software, and familiarity with corporate IT enable offices to avoid the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by every consultant to each customer. The discipline of documenting and archiving service records allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.