Fast and Affordable Remote Help for Uniondale Information Networks
For organizations located in Uniondale or anywhere in New York, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional value because they possess the real-world background and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. Efficient support lowers direct costs because service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves even more with incidental expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is particularly important for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed only for the services that you receive. Unlike many online support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor solutions somehow turn into substantial invoices. Progent's skill at disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and proven processes that ensure the maximum level of effectiveness for remote consulting and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to link to your computer system remotely without violating network security.
Progent's sophisticated customer support reporting system stores comprehensive histories for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance delivered to each client by every consultant. This archive of issues and resolutions is stored as an easily exploitable proprietary knowledge base that enables Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with key technology companies including Cisco and Microsoft make available additional vast support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can determine optimal resolutions promptly.
Remote technical services provided by Progent to companies in Uniondale and throughout the state of New York include:
Certified Windows Expertise
Progent's Microsoft-premier online service experts can deliver computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2013 design,
Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to assist your company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and certifies a consultant's networking skills at the master level. CCIEs know how to resolve the most difficult challenges surrounding network planning, deployment, maintenance, protection, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and developing workarounds or identifying program patches. Cisco CCIEs provide exceptional value since their broad experience permits them to fix problems quickly. In typical cases, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your computer system using sophisticated remote troubleshooting technology in order to provide quick, safe, and affordable analysis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of networking devices by delivering services such as:
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance experts can provide a range of system protection services that can enhance the safety of your Windows, macOS and OS X, Linux network against assaults or help your company to recover quickly after a serious breach. Security consulting services offered by Progent cover in depth information security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help companies of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to cover a wide range of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote help troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight suite of outsourced network management services addresses all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Uniondale Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are intended for organizations who lack the resources to build and maintain an internal Help Desk but who require fast communication with an efficient Call Center with professional phone support as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Virtual Call Center is intended for larger businesses and acts as a transparent reinforcement of your current Help Desk resources. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle the most difficult network challenges, or be ready in overflow circumstances when your other support engineers are too busy.
Progent's Help Desk Call Center staff of seasoned network professionals provides your computer users in Uniondale or anywhere in the state of New York fast access to a large support resource with years of background offering telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a solid enabler of business efficiency, and Progent's aim is to fix rather than just report IT problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff can supply remote professional consulting expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Uniondale, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so your computer support is proactive and automated. By spotting emerging issues before they evolve into downtime, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks powered by a mix of platforms.
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Uniondale or anywhere in the state of New York, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT support whenever your business needs it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while avoiding the cost and lost time that comes with in-person service visits.
Even if your Uniondale organization works with a regular freelance support technician or maintains an in-house IT staff that can deal with typical network issues, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected network crises or especially challenging integration projects.
Details of Progent's Remote Computer Services for Uniondale
Progent's online help, Internet-based repair, network security consulting, and network management services offer companies in Uniondale or throughout the state of New York unparalleled leverage for your support investment. Whether you need one-time telephone support and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Uniondale and is also ideal for networks in geographic areas of New York that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad selection of Microsoft support utilities, service information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers remote help on a minute-by-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for online support and asks for no ongoing subscription fee for services provided during regular business hours. This protects you from facing big bills for simple fixes.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support services consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts Group includes:
Dynamics GP Support and Programming
MS Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
BI Reporting Consulting and Training
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Programming
MySQL Project Management and Application Design
Amazon MWS Application Development
By offering a full service one-stop resource for IT generalists and application experts, Progent can deliver fast, affordable, and thorough information technology solutions that align with the special needs of your business.
- Sophisticated Online Connectivity Tools
Secure remote connectivity permits Progent's service experts to see exactly what your customers see. This makes it easier to find fast fixes to issues that might otherwise require an expensive personal visit. State-of-the-art remote access tools and experienced technicians together allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Products
Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained companies whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, fine tuned support software, and familiarity with corporate IT enable offices to avoid the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by every consultant to each customer. The discipline of documenting and archiving service records allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.