Fast and Affordable Online Troubleshooting for Uniondale New York Information Networks
For organizations in Uniondale New York, Progent offers online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the practical background and are equipped with the advanced technology needed to solve the majority of information system issues quickly. This reduces direct expenses since solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful for organizations that rely on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing model for remote support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed just for the services that you actually get. In contrast to typical online support organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor fixes manage to turn into large invoices. Progent's skill at solving problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and proven processes which promote the highest level of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to access your environment remotely without violating system security.
Progent's proven technical support reporting application stores detailed histories describing the support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help provided to each client by any engineer. This database of problems and solutions is structured as a readily searchable support knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with important industry leaders such as Cisco and Microsoft open up additional extensive technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to come up with optimal solutions quickly.
Remote technical services available from Progent to customers in Uniondale New York include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support experts can deliver computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop support services to assist your business to deploy, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and indicates an individual's networking knowledge at the expert level. CCIEs can resolve even the most challenging problems surrounding network planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program updates. CCIEs offer excellent value because their broad experience permits them to resolve problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment by means of advanced remote support technology to perform fast, secure, and affordable diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of connectivity devices by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can enhance the safety of your Windows, Apple macOS and OS X, Linux environment against attacks or assist you to recover quickly after a damaging breach. Security support services offered by Progent cover in depth network security and compliance evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize local resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a broad spectrum of computer technologies including network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance troubleshooting problems affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Uniondale Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center staff of veteran network professionals provides your workers in Uniondale New York fast access to an effective network service group with substantial background providing telephone-based support and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a significant driver of business productivity, and Progent's target is to fix and not just annotate technical issues.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based and in-depth consulting support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Uniondale New York remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your network support is proactive rather than reactive. By exposing looming trouble spots before they grow into network outages, remote monitoring can avoid stressful and costly network breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on multiple OS platforms.
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Uniondale New York, Progent's online computer support engineers can provide professional and cost-effective system support whenever your business needs it. More than 15 years of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Uniondale organization deals with a regular independent consultant or maintains a full time IT staff that can deal with the majority of network problems, Progentís Microsoft certified consultants can provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to deal with sudden network emergencies or especially challenging integration problems.
Advantages of Progent's IT Support for Companies in Uniondale New York
Progent's online support services allow your Uniondale organization to experience the advantages of on-call, expert IT support without the expense of maintaining a full-time IT organization. Your network will derive greater business value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
With most companies in Uniondale New York, nearby network service providers, whether made up of independent consultants or an in-house maintenance staff, can deal with typical technical issues. However, IT crises might strike when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service specialists offer an easy, quick, and budget-friendly way to augment your local help and to convey useful knowledge to improve your capability to handle downstream issues in-house.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller businesses commonly depend on individual freelance consultants. Although freelance service people carry smaller internal costs than big support companies and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may force your company to go without assistance during an emergency. As your business grows, system unavailability and problems with critical software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network stays up and running.
- Build a Scalable Basis for Seamless Expansion
Organizations typically start with an IT system implemented on a modest budget. Lacking a robust framework, slap-dash repairs can get piled onto a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. Such poorly designed systems require careful analysis, intelligent strategic planning, and extensive IT expertise to evolve to a network architecture that can deliver the stable foundation to handle vital business demands and ease downstream expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller companies require guidance and technical training to navigate through an increasingly complex array of product options capable of accelerating business success and improving productivity. Businesses hardly need a network consultant who is motivated to sell a certain vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align IT consulting with the real needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, refined support software, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be tempted to allow simple problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each staff member to every client. The practice of documenting and organizing support activity results in more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.