Immediate Online Technical Support for Uniondale New York Computer Systems
Urgent Phone Consulting for Uniondale SystemsFor organizations located in Uniondale New York, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's online support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools necessary to resolve most information system issues rapidly. Efficient support lowers direct costs since service calls use up minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding network outages and related costs due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to typical remote support organizations, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor solutions somehow turn into large bills. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-proven methodologies that permit the maximum level of efficiency for remote technical support and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to link to your environment remotely without compromising system security.

Progent's powerful service database system maintains extensive records for all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support delivered to every customer by any Progent consultant. This history of problems and resolutions is stored as an easily accessible support knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available additional vast technical support databases and allow fast response from vendors' internal support staff so Progent's online consulting specialists are able to arrive at optimal solutions promptly.

Remote technical services available from Progent to clients in Uniondale New York include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and allow transparent backup and fast restoration of important files, applications, images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information system. Besides optimizing the protection and reliability of your computer environment, Progent's patch management services permit your IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To learn more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so that all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk software products to meet the unique demands of your company, or adding temporary phone support staff to work with your existing Help Desk resources to handle demanding situations such as software transitions, mass updates, or rolling out new business software.

    Progent's Call Center staff of veteran information technology experts offers your computer users in Uniondale New York immediate communication with a large technical support resource with years of experience providing telephone-based support and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a crucial contributor to business efficiency, and Progent's intent is to resolve instead of just annotate IT problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft applications including CRM, Office Project, Office Word, and Office Excel. For more about Progent's consulting, programming, and education offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Uniondale New York remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to suit your environment so your network support is proactive and automated. By uncovering emerging trouble spots before they cause network outages, system monitoring can ward off inconvenient and costly network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate a mix of OS platforms.
How Your Uniondale Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Uniondale New York, Progent's online network support engineers are ready to deliver effective and affordable system support the instant your organization requires it. Over two decades of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix IT problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your Uniondale organization deals with a local independent support technician or maintains a full time organization that know how to handle common network problems, Progent's Microsoft certified consultants can offer an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to handle sudden system crises or particularly complicated integration projects.

Features of Progent's Online Network Support for Uniondale New York
Progent's online help, Internet-based repair, system security expertise, and system management services give companies in Uniondale New York the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can deliver your company world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical expertise, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, at the forefront of network service, executing a broad range of IT projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you will not be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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    Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and onsite expertise, application development, and technical support services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you plan and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a cohesive intranet system.

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    SQL Server 2008 Technology Consulting Services

    Progent's Microsoft-Certified SQL consultants can provide an array of services to help small businesses to plan, implement, manage, and repair SQL Server 2008 systems so that they receive the maximum strategic benefit from this advanced RDBM technology. In addition, Progent can provide expertise for network architecture, company-wide security, and custom software development to increase the business benefit of your information investment.

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    Microsoft 365 and iPhones Remote Support

    Microsoft has made a strong effort to enable seamless hybrid environments that combine Microsoft 365 and local Exchange systems. This allows you to have certain mailboxes hosted on your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist you with any phase of designing, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide occasional support to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Exchange initiative is completed on schedule and within budget.

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    Progent's Wireless Consulting Services offer a fast, affordable way for businesses of any size to configure, manage and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. UniFi devices running throughout multiple sites with any number of access points can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, debugging, monitoring, and analytics. Progent can provide the skills of seasoned wireless consultants who can help your organization to determine the value of Ubiquiti's UniFi technology for your business and help you to design, install, administer, and troubleshoot your UniFi solution.

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    Progent's Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

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    Microsoft Office Communications Server provides Instant Messaging and Real Presence in an extensible, world-class package featuring enhanced protection, transparent integration with additional Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows cost savings and improved operational efficiencies, increased worker productivity, and better intellectual property protection. Microsoft Communications Server has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications consultants offer online and on-premises configuration support and mediation help for your Office Communications Server environment and can help you to evaluate the advantages of migrating to Skype for Business. Progent can also help you to plan and carry out an efficient upgrade that will add significant strategic value to your information network

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    Progent provides live online instruction for a range of client applications and environments including Microsoft Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Remote training provides the benefits of conventional in-person instruction, including immediate communication between clients and teachers, but avoids the expenses of transportation and the challenge of trying to accommodate the availability of multiple students. Available to single students or groups of all sizes, Progent's live online instruction allows the trainer to conduct the class from a remote facility and the students can be spread throughout a campus or all over the country. Live online education supports proven learning mechanisms such as broadcast white boards, electronic hand-raising, and shared applications. Classes can be brief and personalized to specific topics or extended in time and broader in coverage.

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    Progent's Microsoft-certified experts can provide companies of all sizes consulting, technical support, and application development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that uses web technology for efficiently connecting people, groups and data. Microsoft SharePoint Server offers a common spot for your workers or clients to connect to, manage, distribute and manipulate relevant data, files, and software and to communicate with other people. SharePoint allows quicker and more intelligent decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services connect employees, clients, teams and projects with the data they've developed in a way that makes data easy to locate, download and re-use. Progent's certified SharePoint experts can help your organization to support your current SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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    Progent's Ekahau-certified Wi-Fi site design consultants can assist your business to plan, deploy, optimize, manage and troubleshoot a Wi-Fi network optimized for your building. Progent offers remote or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF measurement, Ekahau Analyzer for debugging RF problems, and Ekahau Insights for managing the performance of multiple Wi-Fi networks.

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    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small businesses who utilize trusted independent consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

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    Customer Relationship Management Online Help

    Progent's application experts offer advanced consulting, software programming, integration assistance, and webinar training for popular business applications covering key areas including ERP, financials, management analytics, web application design, and the MS Office suite of business productivity solutions. As a Microsoft Partner with decades of background delivering high-level consulting and troubleshooting services remotely, Progent can assist clients throughout the United States to save the lost productivity and fees related to travel and on-site visits without compromising the high quality of consulting support.

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    Progent's Ekahau-certified Wi-Fi site design consultants can assist your business to plan, install, optimize, manage and debug a Wi-Fi network optimized for your facilities. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for debugging RF problems, and Ekahau Insights for managing the health of multiple Wi-Fi sites.

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    Stealth penetration testing is a key component of any overall IT system security plan. Progent's security experts can run extensive intrusion tests without the awareness of your organization's in-house network support staff. Stealth penetration checking shows whether current security monitoring systems such as intrusion incident alerts and event log analysis are correctly configured and consistently observed.

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    Progent offers small businesses a pair of specially designed network security inventory packages that provide, for a preset price, remotely managed inventory scans of your network security profile which are analyzed by certified information security specialists who interpret the data collected by the remote scan, present objective evaluations of your current security vulnerability, and make suggestions for improvements. Progent offers two complementary network security inventory packages for external and internal scanning that are priced to meet the budgets of small companies while offering enterprise-quality assessments of your IT network's exposure to assault.

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  • Google Cloud Machine Learning Professional
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    Progent can provide cost-effective remote and onsite consulting to assist companies to migrate any part of their core network infrastructure to Google Cloud Platform services. This can save management hassle and hardware expense and allow the use of Google's cutting edge machine learning technology. Progent can assist you with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, system design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security strategies.

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  • Wireless LAN Site Survey Support and Setup Remote Consulting Wireless Site Survey
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  • Award Winning Remote Technical Support Duo Identity Verification
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    Progent's Duo services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.

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