Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.

New York City Metro Area Onsite IT Consulting
Progent locations in the Greater New York Metro Area

City Street Address Contact Information
Midtown, NY 420 Lexington Ave
New York, New York 10170
Sales Phone: 646-727-4666

Link: New York Network Support Services
Wall Street, NY 30 Broad St
New York, New York 10004
Sales Phone: 646-969-5696

Link: New York Network Support Services
Uniondale, NY 405 RXR Plaza
Uniondale, New York 11556
Sales Phone: 516-214-2242

Link: Uniondale Network Support Services
Edison, NJ 317 George Street
3rd Floor
New Brunswick, New Jersey 08901
Sales Phone: (973) 939-0035

Link: Edison, NJ Network Support Services
Newark, NJ 146-B Ferry Street
Newark, New Jersey 07105
Sales Phone: 862-373-1253

Link: Newark, NJ Network Support Services
Parsippany, NJ 181 New Road
Suite 304
Parsippany, New Jersey 07054
Sales Phone: 973-939-0009

Link: Parsippany, NJ Network Support Services
Saddle Brook, NJ 2 University Plaza
Suite 100
Hackensack, New Jersey 07601
Sales Phone: 562-583-3336

Link: Saddle Brook, NJ Network Support Services
Philadelphia, PA 1735 Market Street
Suite 3750
Philadelphia, Pennsylvania 19103
Sales Phone: 267-592-4430

Link: Philadelphia, PA Network Support Services
Stamford, CT 243 Tresser Boulevard
Stamford, Connecticut 06901
Sales Phone: 203-989-9414

Link: Stamford, CT Network Support Services

Fast Remote Help for Uniondale Computer Systems
Fast Online Consulting for Uniondale SystemsFor businesses in Uniondale or anywhere in the state of New York, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value because they possess the practical background and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. This reduces direct costs because service calls use up minimal billable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves even more with indirect expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike many online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with scenarios where speedy. minor repairs manage to end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized technologies and proven methodologies that promote the highest degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to communicate with your environment without compromising system security.

Progent's powerful service reporting system includes detailed histories for all support that Progent's customers have received. Progent's authorized consultants have access to the details of support delivered to each customer by any engineer. This history of problems and resolutions is structured as an easily exploitable support database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to find optimal solutions quickly.

Remote support available from Progent to customers in Uniondale and anywhere in the state of New York include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute critical projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for businesses who don't have the money or time to build and maintain an in-house Call Center but who want quick response from an efficient Help Desk with proficient telephone assistance as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is intended for larger businesses and operates as a transparent extension of your established Call Center resources. Progent's Virtual Help Desk can serve as a an escalation alternative to resolve the most difficult technical issues, or be ready in hectic instances when your regular service providers are overwhelmed.

    Progent's Call Center team of veteran network professionals gives your computer users in Uniondale or anywhere in the state of New York rapid access to a reliable support group with substantial background delivering telephone-based support and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a crucial enabler of business performance, and Progent's goal is to resolve instead of merely track network problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply online and in-depth consulting support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Uniondale, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your network support is proactive rather than reactive. By spotting emerging problems before they grow into downtime, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a combination of operating systems.
How Your Uniondale Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Uniondale or throughout the state of New York, Progent's phone-based network support engineers can deliver expert and affordable system help whenever your company needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair network problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Uniondale company works with a regular independent support technician or employs an in-house IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to address unexpected system emergencies or especially challenging integration problems.

Features of Progent's Remote Computer Support for Uniondale
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Uniondale or throughout the state of New York the greatest leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's experts can provide your company world class network support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, in the trenches of network service, performing a broad variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just world-class technical capability, but also a consultant with proven approaches for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Companies who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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