Fast Remote Technical Support for Uniondale Computer Systems
For businesses in Uniondale or anywhere in the state of New York, Progent provides remote technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic issues.
Progent's online support engineers provide exceptional leverage because they possess the practical background and are equipped with the sophisticated technology necessary to resolve most network issues quickly. Efficient support lowers direct expenses because solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more in incidental costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced online technical support know-how is particularly important in environments that depend on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you actually get. Unlike many online support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing do away with situations where fast fixes manage to turn into large tabs. Progent's skill at solving problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and proven processes that permit the highest level of effectiveness for online technical support and repair for IT systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your network remotely without compromising corporate security.
Progent's sophisticated service database system includes detailed records of all support that Progent's customers have been provided. Progent's team engineers have access to the history of all help delivered to every Progent client by every engineer. This history of trouble tickets and repairs is stored as a readily exploitable internal knowledge base that allows Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available other massive technical databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online consulting experts can arrive at the best resolutions promptly.
Remote technical services provided by Progent to customers in Uniondale and throughout the state of New York include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service professionals can deliver network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business migration support, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to assist your business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and certifies a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can handle the most stubborn issues associated with network infrastructure design, installation, management, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs provide exceptional value since their deep expertise permits them to find solutions for problems quickly. In common cases, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your computer system via advanced on-line troubleshooting technology to perform efficient, safe, and affordable diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure devices by providing consulting services that include:
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can bolster the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or help you to clean up rapidly after a serious breach. Security support services offered by Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; designing secure techniques for off-site and mobile access; defending your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a broad array of computer technologies including network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Uniondale Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned information technology consultants offers your customers in Uniondale or anywhere in the state of New York quick communication with an efficient support group with years of background providing phone support and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a major contributor to company productivity, and Progent's policy is to solve rather than just track network issues.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff provides remote professional engineering support and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Uniondale, or anywhere in the state of New York, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your environment so your IT support is proactive and automated. By uncovering potential issues before they cause crashes, system monitoring can minimize disruptive and expensive service failures. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of OS platforms.
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Uniondale or throughout the state of New York, Progent's phone-based network support specialists can deliver professional and cost-effective IT help whenever your company has to have it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to solve network problems quickly while avoiding the expense and lost time associated with on-site service calls.
Even if your Uniondale business works with a regular independent consultant or maintains an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified engineers can still offer a convenient and transparent remote extension of your local resources in cases when your regular service personnel either don't have the time or the experience to deal with sudden system emergencies or especially complex integration problems.
Features of Progent's Online Computer Services for Uniondale
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give companies in Uniondale or anywhere in the state of New York unparalleled leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Uniondale and is also ideal for customers in geographic areas of New York that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a minute-by-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online support and imposes no monthly retainer for support services provided during normal working hours. This protects you from facing big invoices for quick fixes.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers the services of authorized specialists with skill in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of system integration, MS Exchange consulting, network security design, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise for critical application areas. Help available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Management and Application Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough IT solutions that meet the specific needs of your business.
- Advanced Remote Access Software
Secure remote connectivity permits Progent's service professionals to see precisely what your users see. This makes it easier to find quick fixes to issues that might otherwise demand a costly onsite service call. Cutting-edge remote access software and experienced technicians together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-constrained businesses whose clients require immediate access to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, refined remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, at the front lines of IT support, executing a broad variety of technical tasks for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This means that you get not just world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Companies who work with trusted freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.