Fast and Affordable Online Support for Uniondale Computer Networks
For businesses located in Uniondale or anywhere in the state of New York, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's remote technical support engineers offer excellent value due to the fact that they possess the real-world background and have access to the sophisticated tools needed to resolve most network issues quickly. Efficient support reduces direct expenses since service calls use up fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your site. Your company benefits additionally in indirect costs by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially helpful for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you owe just for the support that you actually get. In contrast to typical online service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and proven methodologies that ensure the highest degree of effectiveness for online technical support and repair for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your computer system without breaching corporate security.
Progent's powerful technical support database system keeps extensive histories of all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of services rendered to each Progent customer by every engineer. This database of problems and solutions is structured as a readily exploitable internal knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft make available other massive support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions promptly.
Remote support offered by Progent to clients in Uniondale and anywhere in the state of New York include:
Authorized Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to help you business to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and validates a consultant's networking skills at the master level. Cisco CCIEs know how to handle even the most complex problems surrounding network infrastructure planning, deployment, administration, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs offer excellent value because their deep expertise enables them to resolve problems quickly. In typical instances, less qualified service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can connect to your environment via state-of-the-art on-line troubleshooting technology in order to perform quick, secure, and economical analysis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
||New York Network Support Services
||30 Broad St
New York, New York 10004
||New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
||Uniondale Network Support Services
||317 George Street, 3rd Floor
New Brunswick, New Jersey 08901
||Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
||Newark, NJ Network Support Services
||181 New Road, Suite 304
Parsippany, New Jersey 07054
||Parsippany, NJ Network Support Services
||2 University Plaza, Suite 100
Hackensack, New Jersey 07601
||Saddle Brook, NJ Network Support Services
||1735 Market Street, Suite 3750
Philadelphia, Pennsylvania 19103
||Philadelphia, PA Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, Connecticut 06901
||Stamford, CT Network Support Services
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure products by delivering services such as:
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist you to recover rapidly following a serious penetration. Security support services offered by Progent include: in depth information security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; integrating firewalls; establishing secure mechanisms for remote and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help companies of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to cover a wide range of computer technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in environments that include Linux-based systems with Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Uniondale Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk or revamping your existing organization, identifying or modifying Call Center software to handle the unique demands of your company, or adding temporary phone support personnel to supplement your existing Help Desk Call Center group to deal with demanding scenarios such as software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center staff of veteran information technology consultants offers your clients in Uniondale or anywhere in the state of New York instant assistance from a large technical support resource with years of background delivering phone help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a major contributor to company efficiency, and Progent's aim is to solve instead of simply track network issues.
- Applications Support: Training, Programming, and Integration
Progent's Applications Experts staff can supply remote professional engineering support and training in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Uniondale, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your computer maintenance is proactive and automated. By detecting potential problems before they grow into full-scale emergencies, system monitoring can ward off inconvenient and costly service failures. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems powered by a combination of platforms.
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Uniondale or throughout the state of New York, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system help the instant your business requires it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix network problems quickly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Uniondale office deals with a regular independent support technician or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden system crises or particularly challenging integration problems.
Benefits of Progent's Network Help for Offices in Uniondale
Progent's remote IT consulting services allow your Uniondale business to enjoy the benefits of immediate, expert network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic value by being more reliable, productive, and protected. Benefits to your company include:
- Convenient remote extension of your local IT resources
With most offices in Uniondale or anywhere in New York, nearby computer support resources, whether consisting of independent consultants or an internal IT staff, can take care of the majority of technical issues. On the other hand, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual support people. In these cases, Progent's online service professionals offer a convenient, quick, and budget-friendly way to augment your regular help and to pass on valuable information to improve your ability to handle downstream issues in-house.
- Less Reliance on Individual Consultants
For IT support, smaller businesses commonly rely on independent freelance consultants. While independent consultants have less internal costs than larger support firms and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the lack of backup help may force your company to go without assistance during an emergency. As your business grows, system unavailability and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of backup service expertise to make sure your IT system is always available.
- Build a Solid Foundation for Smooth Expansion
Organizations often start with an information architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs often get piled on top of an unstable foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. Such poorly built environments require careful assessment, smart strategic planning, and extensive IT expertise to evolve to a system architecture that can provide the solid foundation to meet current business requirements and simplify future expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller businesses need guidance and technical education to negotiate an ever more complex array of technology alternatives available for promoting business success and improving productivity. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align technical consulting with the best needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 migration, Microsoft Windows 2003 upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for services provided during regular business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you will not be tempted to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every staff member to every client. The discipline of documenting and organizing support activity results in more efficient service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.