Immediate Online Technical Support for Uniondale New York Computer Systems
For organizations located in Uniondale New York, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's online support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools necessary to resolve most information system issues rapidly. Efficient support lowers direct costs since service calls use up minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding network outages and related costs due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to typical remote support organizations, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor solutions somehow turn into large bills. Progent's skill at handling technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-proven methodologies that permit the maximum level of efficiency for remote technical support and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to link to your environment remotely without compromising system security.
Progent's powerful service database system maintains extensive records for all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support delivered to every customer by any Progent consultant. This history of problems and resolutions is stored as an easily accessible support knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available additional vast technical support databases and allow fast response from vendors' internal support staff so Progent's online consulting specialists are able to arrive at optimal solutions promptly.
Remote technical services available from Progent to clients in Uniondale New York include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts can deliver computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a wide range of technology support services including Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to help you company to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 11 planning and upgrade assistance and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network engineers, and indicates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most difficult issues occurring in network infrastructure planning, installation, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network administration tools and developing workarounds or identifying program patches. CCIEs represent an excellent value since their depth of experience allows them to fix problems rapidly. In common instances, less seasoned engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your network using advanced remote support tools to perform quick, secure, and affordable diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking devices by offering services such as:
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to clean up quickly after a serious penetration. Security services available from Progent cover thorough network security and compliance assessment using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; integrating firewalls; building secure techniques for off-site and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help organizations of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Microsoft 365 Exchange Online integration with local Exchange environments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for recovering services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a wide range of computer technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in networks that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance analyzing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and allow transparent backup and fast restoration of important files, applications, images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information system. Besides optimizing the protection and reliability of your computer environment, Progent's patch management services permit your IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To learn more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so that all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Uniondale Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk software products to meet the unique demands of your company, or adding temporary phone support staff to work with your existing Help Desk resources to handle demanding situations such as software transitions, mass updates, or rolling out new business software.
Progent's Call Center staff of veteran information technology experts offers your computer users in Uniondale New York immediate communication with a large technical support resource with years of experience providing telephone-based support and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a crucial contributor to business efficiency, and Progent's intent is to resolve instead of just annotate IT problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft applications including CRM, Office Project, Office Word, and Office Excel. For more about Progent's consulting, programming, and education offerings, see Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Uniondale New York remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to suit your environment so your network support is proactive and automated. By uncovering emerging trouble spots before they cause network outages, system monitoring can ward off inconvenient and costly network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate a mix of OS platforms.
To contact Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Uniondale New York, Progent's online network support engineers are ready to deliver effective and affordable system support the instant your organization requires it. Over two decades of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix IT problems quickly while eliminating the expense and lost time associated with in-person support calls.
Even if your Uniondale organization deals with a local independent support technician or maintains a full time organization that know how to handle common network problems, Progent's Microsoft certified consultants can offer an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to handle sudden system crises or particularly complicated integration projects.
Features of Progent's Online Network Support for Uniondale New York
Progent's online help, Internet-based repair, system security expertise, and system management services give companies in Uniondale New York the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can deliver your company world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Uniondale New York and is also ideal for customers in geographic areas that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for phone support and imposes no monthly retainer for support services delivered during regular business hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers the services of authorized professionals who have skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services include system integration, Microsoft Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting expertise for critical application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Programming
MySQL Management Support and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized source for network generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that meet the specific requirements of your company.
- Advanced Online Connectivity Software
Protected online connectivity allows Progent's support experts to observe exactly what your customers see. This makes it possible to find fast fixes to problems that might otherwise require a costly onsite service call. State-of-the-art online connectivity software and expert technicians combine to allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in online support and automated system monitoring.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for Maximum System Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-conscious companies whose workers need instant access to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical expertise, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Start Getting Online Network Help from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, at the forefront of network service, executing a broad range of IT projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.