For small businesses in Uniondale or anywhere in the state of New York, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to handle high-level security design and business continuity preparedness.
Progent's remote technical support services offer excellent leverage because they are equipped with the practical experience and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support lowers direct costs because service calls accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with indirect expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing model for online help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you receive. In contrast to typical online support organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor repairs manage to end up as large invoices. Progent's penchant for disposing of problems efficiently translates into your business saving cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies which promote the highest degree of effectiveness for online help and repair for small business IT networks. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's Technical Response Center to communicate with your environment without compromising corporate security.
Progent's advanced technical support reporting system maintains thorough histories for the support that Progent's customers have been provided. Progent's team consultants have access to the details of services delivered to each customer by every Progent engineer. This history of anomalies and repairs is stored as a quickly retrievable support database that enables Progent's online support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive support databases and allow fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to determine optimal solutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote services in Uniondale or anywhere in New York or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical support experts possess advanced credentials in an extensive set of disciplines. This broad scope of capability allows Progent's engineers to manage virtually any crisis that may take place in a small company network. Credentials held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Associate.
To support customers with mixed-operating system environments, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online technical support services Offered by Progent to clients in Uniondale and anywhere in the state of New York include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad range of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing anomalies within UNIX/Linux networks powered by popular versions of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and validates a person's technical knowledge at the expert level. CCIEs know how to handle even the most stubborn challenges associated with network planning, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating program updates. Cisco CCIEs are an excellent value because their deep expertise enables them to solve even the most difficult problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick phone access to a CCIE so your company can receive timely support for complex network issues that are lowering worker productivity but are beyond the experience of your local computer service group or consultant. Progent's Cisco CCIE support experts can tie into your network using the latest on-line support tools in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts can deliver computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of online PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection solutions that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help you to recuperate quickly following a damaging penetration. Security solutions offered by Progent cover thorough network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; establishing secure techniques for remote and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Uniondale Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are well suited for smaller organizations who lack the budget to create an internal Help Desk Call Center but who require fast response from a dependable Help Desk with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent supplement to your established Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as an escalation option for the most difficult network issues, or be ready in hectic situations when your ordinary support engineers are too busy.
Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your established organization, identifying or modifying Help Desk Call Center software products to handle the unique needs of your company, or adding temporary online personnel to work with your in-house Help Desk resources to handle demanding scenarios such as software migrations, major updates, or rolling out brand new business software.
Progent's Call Center staff of veteran information technology experts offers your computer users in Uniondale or anywhere in the state of New York instant contact with an efficient network service group with substantial background offering telephone-based support and online repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center the reputation as a key contributor to company performance, and Progent's target is to fix instead of merely report technical problems.
Business Applications Services: Training, Development, and Integration
Progent's Applications Experts Group provides remote professional engineering support and training in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Project, MS Word, and MS Excel. To learn additional information concerning Progent's consulting, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the creative facets of Mac systems by offering remote help support and training in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as capturing or digitizing audio/video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide companies in Uniondale, or anywhere in the state of New York, remote network monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your business so your IT maintenance is proactive and automated. By anticipating looming trouble spots before they expand into downtime, automated monitoring can ward off inconvenient and expensive service breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate a mix of platforms.
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services