For small and midsize companies in Uniondale or anywhere in New York, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's online support services represent excellent leverage because they are equipped with the practical background and the advanced tools to resolve most information system issues quickly. Efficient support lowers immediate expenses since solutions take up fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or avoiding system downtime and associated losses due to business disruption, upset clients, idle workers, and distracted executives.
Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent bills per minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate situations where fast repairs somehow end up as major bills. Progent's skill at dealing with technical issues efficiently results in your company spending less money.
Progent's Remote Support Technologies
Through years of experience, Progent has developed a collection of customized tools and proven processes that allow the maximum level of efficiency for online help and troubleshooting for small company IT systems. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the consultants of Progent's remote service group to access your company's computer system remotely without violating network security.
Progent's highly evolved service database system keeps detailed histories for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of services provided to every client by any Progent consultant. This database of trouble tickets and repairs is stored as a readily accessible support knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Uniondale or anywhere in New York or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's remote technical service professionals have certified skills in a comprehensive set of disciplines. This breadth of IT skills permits Progent's consultants to tackle virtually any emergency likely to occur in a small or midsize business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with mixed-operating system networks, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical support services Offered by Progent to clients in Uniondale and anywhere in the state of New York include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide range of computer technology including system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified management, and migration from older systems to current MS Windows or Linux solutions. Progent's group-based approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and indicates a person's networking knowledge at the master level. Cisco qualified CCIEs know how to handle even the most complex challenges occurring in network infrastructure planning, deployment, management, protection, and problem solving. CCIEs work closely with Cisco's internal engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying software patches. CCIEs offer exceptional value since their deep expertise permits them to find solutions for the most difficult problems quickly. In common cases, less experienced consultants can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so you can receive urgent help for severe network infrastructure issues that are lowering worker efficiency but are not within the comfort zone of your local IT support providers. Progent's Cisco CCIE engineers can communicate with your environment by means of the latest remote troubleshooting technology in order to provide efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized MS Windows Experts
Progent's Microsoft-premier online support engineers can provide computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and integration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a full array of remote desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM and CISSP network security engineers can provide a variety of system protection solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to recover quickly after a serious breach. Security consulting services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; setting up firewalls; building secure architectures for remote and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine local resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small businesses often request. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Uniondale Business Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are ideal for smaller companies who don't have the resources to support an in-house Call Center but who need fast access to an efficient Call Center with professional telephone assistance plus the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in building an effective new Call Center or improving your established one, selecting or modifying Help Desk software to meet the particular demands of your business, or adding occasional online staff to work with your existing Help Desk resources during unusually busy situations such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Uniondale or anywhere in the state of New York quick communication with an effective support resource with extensive experience offering phone consulting and remote troubleshooting for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center perception as a key driver of business productivity, and Progent's policy is to resolve instead of just document IT problems.
Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides online advanced consulting support and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft applications including CRM, Project, Microsoft Word, and MS Excel. To find out additional information on Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the artistic components of Macintosh environments by providing phone-based consulting support and education in imaging, audio, and video. Progent's consultants offer help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio or video or integrating an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Uniondale, or anywhere in the state of New York, remote network monitoring support centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your network support is proactive rather than reactive. By spotting looming problems before they evolve into network outages, automated monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on a mix of operating systems.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services