For small businesses located in Uniondale or anywhere in New York, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's online support services offer excellent leverage due to the fact that they have the real-world background and the advanced technology to solve most network problems rapidly. This reduces immediate costs since solutions require a smaller number of chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization benefits even more in indirect costs by reducing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for remote help is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike many remote service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast repairs manage to end up as large tabs. Progent's skill at disposing of technical issues quickly translates into your business saving money.
Progent's Remote Support Tools
Over time, Progent has fine tuned an array of customized technologies and proven methodologies which promote the highest level of efficiency for remote engineering help and troubleshooting for small and midsize business computer networks. Progent offers secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your system without violating network security.
Progent's powerful customer support database application stores extensive documentation describing all support that Progent's customers have received. Progent's team consultants have access to the details of support rendered to every client by any engineer. This history of problems and fixes is organized as a readily retrievable internal database that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft permit access to additional extensive technical support databases and allow fast response from vendors' in-house support staff so Progent's online consulting specialists can determine the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Uniondale or anywhere in New York or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's online consulting professionals possess certified skills in an extensive array of products and technologies. This breadth of IT skills permits Progent's engineers to address virtually any emergency likely to crop up in a small or midsize business network. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.
To help clients with mixed-OS networks, Progent also provides the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical support services provided by Progent to companies in Uniondale and throughout the state of New York include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad range of computer technology including network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance for diagnosing problems affecting UNIX/Linux systems powered by leading versions of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- RedHat Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure professionals, and certifies a person's network technology knowledge at the master level. Cisco CCIEs can resolve the most intractable problems occurring in network infrastructure design, installation, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to solve the most difficult problems rapidly. In typical instances, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can dispose of in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can get urgent help for complex network infrastructure issues that are crippling worker productivity but are beyond the comfort zone of your local network support group or consultant. Progent's CCIE engineers can communicate with your computer system using state-of-the-art remote troubleshooting technology to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading family of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-premier remote support experts offer network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and integration,
Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote PC desktop consulting and support services including Microsoft Windows 7 migration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist you to clean up quickly after a serious penetration. Security solutions offered by Progent include: in depth security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; defending your email system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned online consulting professionals for contract projects that small businesses often need. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your Uniondale Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center support services are intended for small companies who don't have the money or time to build and maintain an in-house Call Center but who require fast response from an effective Help Desk with proficient phone support plus the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Call Center or enhancing your current organization, identifying or modifying Help Desk Call Center software to handle the particular needs of your corporation, or providing temporary phone support personnel to work with your in-house Help Desk Call Center group during demanding scenarios such as software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of veteran information technology experts offers your clients in Uniondale or anywhere in the state of New York instant access to a large network service group with extensive background providing telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a crucial contributor to business efficiency, and Progent's goal is to resolve instead of simply record IT issues.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply phone-based and in-depth consulting expertise and education in special application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. To learn more concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac experts can nurture the artistic components of Mac systems by delivering remote consulting services and education in graphics, sound, and motion video. Progent's consultants offer assistance in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Uniondale, or anywhere in the state of New York, online network and server monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your network maintenance is proactive and automated. By detecting looming issues before they cause network outages, remote monitoring can avoid disruptive and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on a combination of OS platforms.
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, CT 06901
||Stamford Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services