For small and midsize companies located in Uniondale or anywhere in New York, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers offer excellent value because they have the real-world background and the sophisticated tools to solve most network issues rapidly. Efficient support lowers immediate expenses since service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to typical remote support organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent scenarios where quick repairs manage to end up as major bills. Progent's skill at disposing of technical issues quickly results in your company spending less cash.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that permit the highest level of efficiency for online technical support and repair for small and midsize company IT networks. Progent provides protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to connect to your company's network remotely without compromising system security.
Progent's sophisticated service reporting application stores comprehensive records of all service that Progent's customers have received. Progent's team consultants have the benefit of the records of services rendered to every Progent customer by every Progent consultant. This archive of trouble tickets and fixes is organized as a readily searchable proprietary database that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and close associations with important industry leaders including Cisco and Microsoft make available additional vast technical support databases and allow fast response from vendors' in-house engineering staff so Progent's online consulting specialists are able to come up with optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Uniondale or anywhere in New York or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's remote consulting engineers have credentials in an extensive array of products and technologies. This broad scope of IT skills enables Progent's consultants to handle almost any crisis that may occur in a small business network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To help companies with mixed-operating system environments, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support Offered by Progent to small businesses in Uniondale and throughout the state of New York include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of information technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified administration, and migration from legacy applications to current MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn challenges encountered in network planning, installation, maintenance, security, and troubleshooting. CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating program patches. CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to solve even the most difficult problems rapidly. In typical instances, less qualified consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast phone access to a CCIE so you can receive timely assistance for severe network infrastructure problems that are lowering business efficiency but are beyond the comfort zone of your local computer maintenance resources. Progent's Cisco-qualified CCIE engineers can tie into your network by means of sophisticated on-line support technology to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service experts offer computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2013 design,
Microsoft Skype for Business migration support, Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop support such as Windows 7 integration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security services that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate rapidly following a serious breach. Security consulting services available from Progent include: thorough security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from malicious attacks; configuring firewalls; building safe architectures for remote and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize physical resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting professionals for special IT projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Uniondale Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center service options for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk support services are intended for smaller companies who lack the money or time to support an in-house Help Desk but who need fast response from a reliable Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your established organization, selecting or enhancing Call Center software to handle the unique demands of your company, or adding occasional phone support staff to work with your existing Help Desk Call Center team to deal with unusually busy events such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk team of veteran network consultants gives your customers in Uniondale or anywhere in the state of New York immediate assistance from a dependable technical support resource with years of experience delivering telephone-based support and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a key enabler of business productivity, and Progent's policy is to resolve instead of merely document technical issues.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group offers phone-based and in-depth engineering support and education in special business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including CRM, MS Project, Office Word, and Microsoft Excel. To learn more information on Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the imaginative elements of Apple Mac computing by offering phone-based consulting support and training in imaging, sound, and video. Progent's consultants can provide assistance in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent offers companies in Uniondale, or anywhere in the state of New York, online network monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to fit your environment so that your computer support is proactive rather than reactive. By uncovering emerging problems before they cause full-scale emergencies, proactive monitoring can avoid stressful and expensive network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments powered by multiple OS platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services