Immediate Online Help for Uniondale IT Networks
For organizations in Uniondale or anywhere in New York, Progent provides online support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network issues quickly. This lowers immediate expenses since service calls require fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits even more in incidental costs by minimizing or eliminating network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to typical remote support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor repairs somehow end up as big tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which allow the highest degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your network remotely without compromising network security.
Progent's powerful service reporting system stores comprehensive histories describing all service that Progent's clients have received. Progent's team consultants have the benefit of the records of services rendered to every Progent customer by every consultant. This archive of trouble tickets and solutions is structured as an easily searchable proprietary database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical support databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's online service specialists can arrive at optimal solutions promptly.
Remote support services provided by Progent to customers in Uniondale and anywhere in the state of New York include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support engineers offer computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to help your business to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and certifies a consultant's technical knowledge at the master level. CCIEs can resolve the most stubborn issues occurring in network design, deployment, administration, security, and problem solving. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network administration utilities and coming up with workarounds or locating program patches. Cisco CCIEs represent an exceptional value because their depth of expertise permits them to solve problems rapidly. In many instances, less seasoned consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your environment via the latest on-line support tools to perform quick, safe, and affordable analysis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking devices by providing services that include:
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM and CISSP security and compliance experts offer a variety of security solutions to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recover quickly following a damaging breach. Security services offered by Progent cover comprehensive information security assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile communication; protecting your messaging system against spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine local resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a wide range of information technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older systems to Windows or Linux environments. Progent's team-oriented approach to solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Major Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Uniondale Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Call Center service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or enhancing your existing one, identifying or enhancing Help Desk software to handle the unique demands of your corporation, or adding occasional phone support staff to reinforce your in-house Help Desk resources to handle demanding events such as software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Uniondale or anywhere in the state of New York rapid communication with a reliable network service group with extensive background providing phone support and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a major contributor to business productivity, and Progent's aim is to resolve instead of merely document network problems.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers remote and in-depth engineering support and education in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Uniondale, or anywhere in the state of New York, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so that your network maintenance is proactive and automated. By exposing emerging trouble spots before they cause downtime, system monitoring can ward off inconvenient and costly information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on multiple OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Uniondale or anywhere in the state of New York, Progent's online computer support engineers are ready to deliver effective and economical system help the instant your company needs it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix computer problems rapidly while eliminating the cost and lost time associated with in-person support visits.
Even if your Uniondale business deals with a regular freelance support technician or employs a full time organization that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the experience to solve sudden network emergencies or especially challenging integration projects.
Benefits of Progent's Network Help for Offices in Uniondale
Progent's online IT consulting services allow your Uniondale organization to realize the benefits of timely, expert network support without the cost of maintaining an in-house IT staff. Your network will derive greater strategic worth by being more available, productive, and secure. Advantages to your company include:
- Seamless virtual expansion of your local IT resources
For most companies in Uniondale or anywhere in New York, local network service providers, whether made up of independent consultants or a full-time maintenance staff, can deal with the majority of network issues. On the other hand, serious problems may strike when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local support technicians. In these instances, Progent's online service professionals give you a convenient, quick, and budget-friendly solution to augment your local help and to convey valuable knowledge to improve your ability to resolve downstream problems in-house.
- Less Dependence on Individual Consultants
For IT maintenance, smaller businesses often rely on independent freelance consultants. While freelance consultants carry less internal costs than larger service companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your company to wait for help during an emergency. As your company expands, system downtime and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service expertise to make sure your IT system is always available.
- Build a Solid Basis for Seamless Expansion
Businesses typically start with an IT system implemented on a shoestring budget. Without a strong framework, band-aid repairs can get thrown on top of a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly built systems need proper analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet current business requirements and facilitate downstream growth.
- Work with Solution Providers Rather Than Technology Vendors
Smaller companies require advice and technical training to negotiate an increasingly complex maze of technology alternatives available for accelerating business success and enhancing productivity. These companies hardly need a computer engineer who is motivated to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed
solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical expertise with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical knowledge, refined support software, and familiarity with enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, in the trenches of IT service, performing a broad range of technical projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This means that you get not just world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Businesses who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.