Fast and Affordable Online Help for Uniondale Networks
For companies in Uniondale or anywhere in New York, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.
Progent's online support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools required to solve most information system problems quickly. This lowers immediate expenses because solutions use up minimal chargeable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with situations where quick solutions somehow turn into big tabs. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and proven methodologies that permit the maximum level of efficiency for remote consulting and repair for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to access your company's network without breaching system security.
Progent's advanced customer support reporting application keeps thorough records describing all support that Progent's customers have received. Progent's staff consultants have access to the records of support rendered to every customer by every Progent consultant. This archive of anomalies and responses is stored as a conveniently searchable internal database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with key vendors such as Cisco and Microsoft open up other massive technical knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online service specialists can come up with the best resolutions quickly.
Online services offered by Progent to clients in Uniondale and anywhere in the state of New York include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote service engineers offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server development, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can handle the most challenging issues occurring in network planning, integration, administration, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS network administration utilities and coming up with workarounds or identifying software updates. CCIEs represent an excellent cost-effectiveness since their broad expertise allows them to resolve problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment using advanced remote troubleshooting technology in order to perform efficient, safe, and economical diagnosis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of connectivity devices by delivering services that include:
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions that can bolster the immunity of your Windows, macOS and OS X, or Linux network against attacks or help your business to recuperate quickly after a serious breach. Security solutions available from Progent include: comprehensive data security and compliance evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; configuring firewalls; building safe mechanisms for remote and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad array of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's group-based approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent remote help resolving anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's special remote consulting services include:
How Your Uniondale Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for businesses who lack the resources to create an internal Help Desk Call Center but who want quick response from a reliable Help Desk Call Center with professional telephone assistance plus the expertise to escalate complex tasks to high-level consultants.
Progent's Help Desk consulting services can aid you in creating an efficient new Call Center or improving your current organization, evaluating or enhancing Help Desk software products to handle the unique needs of your corporation, or providing temporary phone support personnel to work with your internal Call Center team during high-demand events such as software transitions, major upgrades, or installing new applications.
Progent's Call Center staff of seasoned information technology professionals gives your computer users in Uniondale or anywhere in the state of New York fast contact with a reliable network service group with substantial background providing telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a key driver of company efficiency, and Progent's goal is to fix instead of merely annotate IT problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group provides phone-based advanced engineering support and training in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Uniondale, or anywhere in the state of New York, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so that your computer maintenance is proactive and automated. By anticipating potential issues before they cause full-scale emergencies, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems that support a combination of operating systems.
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Uniondale or anywhere in the state of New York, Progent's online network support engineers can deliver expert and cost-effective system help the moment your company requires it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Uniondale business relies on a local independent consultant or employs a full time organization that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to handle unexpected network emergencies or particularly challenging integration projects.
Benefits of Progent's Network Help for Offices in Uniondale
Progent's remote support services allow your Uniondale company to experience the benefits of on-call, expert network support without the cost of maintaining an in-house IT staff. Your network will derive greater business value by being more available, productive, and secure. Benefits to your business include:
- Seamless remote extension of your local IT resources
With most organizations in Uniondale or anywhere in New York, nearby network service resources, whether consisting of independent consultants or a full-time maintenance staff, can deal with typical technical issues. However, major troubles can spring up when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual service technicians. In these instances, Progent's online service experts give you a convenient, quick, and affordable solution to augment your local resources and to convey useful information to increase your capability to deal with downstream problems locally.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller companies commonly rely on independent freelance consultants. While freelance service people carry less internal costs than big support firms and can often charge lower rates, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of backup help may force your business to go without assistance during an IT crisis. As your business expands, network downtime and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your IT system is always available.
- Build a Solid Foundation for Smooth Growth
Organizations typically start with an information architecture created on a modest budget. Lacking a robust framework, band-aid repairs can get piled onto a shaky foundation. As a network grows, stability and scalability problems can hinder the success of the organization. Such badly built environments need careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture able to provide the stable foundation to handle critical business demands and ease future growth.
- Interact with Problem Solvers Instead of Product Sellers
Smaller offices need guidance and technical education to navigate through an increasingly complex array of product alternatives available for promoting business success and enhancing efficiency. Businesses hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a situation where the recommended
solution is built around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align technical expertise with the best interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 support, Windows Server 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits by the minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every consultant to each customer. The practice of documenting and archiving support records allows more effective service and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.