Fast and Affordable Online Troubleshooting for Uniondale Computer Networks
For businesses in Uniondale or anywhere in New York, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent leverage because they have the real-world experience and are equipped with the advanced tools required to resolve most network problems quickly. Efficient support reduces immediate expenses because solutions use up minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more in incidental expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting know-how is particularly important for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many online support companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor repairs manage to end up as big invoices. Progent's skill at handling technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested methodologies which allow the maximum degree of efficiency for online technical support and repair for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to access your company's computer system without breaching corporate security.
Progent's advanced customer support database application keeps detailed records of all support that Progent's clients have been provided. Progent's team consultants have access to the details of services delivered to every client by any consultant. This archive of problems and repairs is stored as an easily accessible proprietary database that permits Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and allow priority response from vendors' in-house support staff with the result that Progent's online service experts can find the most efficient resolutions promptly.
Remote support services offered by Progent to businesses in Uniondale and throughout the state of New York include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop services to assist your company to install, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and validates a person's technical skills at the expert level. CCIEs can resolve the most complex issues associated with network planning, installation, maintenance, compliance, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to resolve problems quickly. In typical instances, less experienced service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your network using state-of-the-art remote troubleshooting tools in order to perform fast, secure, and affordable diagnosis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's CCIEs can provide consulting for all of Cisco's market leading selection of infrastructure appliances. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Access Points consulting expertise, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to recuperate quickly after a damaging penetration. Security support services offered by Progent include: thorough network security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious assaults; configuring firewalls; establishing safe techniques for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad spectrum of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from older applications to Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. The ProSight line of outsourced network management services covers all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables clients to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Uniondale Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or improving your established one, selecting or enhancing Call Center software products to meet the particular needs of your corporation, or adding occasional online staff to work with your in-house Help Desk resources to handle high-demand events like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of seasoned network professionals gives your clients in Uniondale or anywhere in the state of New York rapid assistance from an effective network service resource with extensive background providing phone support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a solid enabler of company success, and Progent's goal is to fix instead of just record network issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Group provides online professional consulting expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Uniondale, or anywhere in the state of New York, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By spotting looming trouble spots before they evolve into network outages, system monitoring can head off inconvenient and costly network failures. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments powered by multiple OS platforms.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Uniondale or throughout the state of New York, Progent's phone-based computer support engineers are ready to provide professional and cost-effective IT support the instant your company needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve IT problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Uniondale company works with a regular freelance consultant or employs an in-house organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your local resources for situations when your regular service personnel either don't have the time or the knowledge to deal with sudden system crises or particularly complicated integration projects.
Advantages of Progent's Network Help for Businesses in Uniondale
Progent's online network troubleshooting services allow your Uniondale business to enjoy the advantages of immediate, enterprise-level network support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic worth by being increasingly available, productive, and protected. Advantages to your business include:
- Seamless remote expansion of your on-site support resources
For most organizations in Uniondale and throughout New York, nearby network service resources, whether consisting of independent consultants or an in-house maintenance staff, can deal with typical network issues. However, IT crises can occur when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your local service people. In these instances, Progent's on-call service specialists offer a convenient, fast, and affordable solution to supplement your local resources and to pass on valuable information to improve your ability to handle downstream problems in-house.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller organizations often rely on individual freelance consultants. Although independent consultants carry less overhead than larger consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of reserve help may require your business to go without help during an IT crisis. As your business grows, system downtime and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup support experts to make sure your network remains available.
- Build a Solid Foundation for Seamless Expansion
Companies typically begin with an information architecture implemented on a shoestring budget. Without a proper framework, band-aid fixes can get piled onto an unstable foundation. As a network grows, reliability and expandability problems can hinder the success of the business. These poorly built environments require proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a network infrastructure able to provide the solid foundation to handle current business requirements and facilitate future growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller offices require advice and technical education to navigate through an ever more complex maze of product options capable of accelerating business growth and improving efficiency. They do not need a network engineer who is trying to earn a commission on a specific vendor's products. Network support and product sales can result in a situation where the recommended
solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the best needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical knowledge, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help per minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each client. The practice of documenting and organizing service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.