Immediate Remote Support for Uniondale Computer Networks
Fast Phone Help for Uniondale NetworksFor organizations in Uniondale or anywhere in the state of New York, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced technology needed to resolve the majority of network problems quickly. Efficient support reduces direct expenses because service calls use up minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves even more in incidental expenses by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you receive. In contrast to many remote support organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from scenarios where quick solutions manage to turn into substantial bills. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized tools and proven methodologies which ensure the highest level of efficiency for remote help and repair for IT networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to access your computer system without violating corporate security.

Progent's advanced technical support reporting application maintains extensive records of the service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of support delivered to every Progent customer by every Progent consultant. This archive of problems and repairs is stored as a quickly searchable proprietary database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' internal engineering staff so Progent's remote service experts are able to come up with the most efficient resolutions promptly.

Online technical services available from Progent to companies in Uniondale and throughout the state of New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute major projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Call Center consulting expertise can support you in building an efficient new Call Center or enhancing your established one, identifying or enhancing Call Center software to meet the unique demands of your business, or adding occasional online personnel to reinforce your internal Call Center group to handle high-demand situations such as software transitions, major updates, or rolling out new business software.

    Progent's Call Center team of seasoned information technology consultants provides your clients in Uniondale or anywhere in the state of New York immediate assistance from a reliable support group with substantial background delivering phone support and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a solid contributor to company efficiency, and Progent's intent is to solve and not merely annotate network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group offers phone-based advanced engineering expertise and education in special application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Uniondale, or anywhere in the state of New York, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so your network support is proactive and automated. By detecting possible issues before they expand into network outages, proactive monitoring can ward off inconvenient and expensive network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support multiple OS platforms.
How Your Uniondale Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Uniondale or anywhere in the state of New York, Progent's online network support engineers are ready to provide professional and cost-effective IT help the instant your organization requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Uniondale business has a local freelance support technician or maintains a full time IT staff that know how to deal with typical network problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to resolve sudden network crises or especially challenging integration problems.

Features of Progent's Online Network Services for Uniondale
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services offer companies in Uniondale or anywhere in the state of New York the greatest leverage for your support budget. Whether you need occasional telephone help and remote network repair or ongoing Help Desk call center services and network management, Progent's experts can deliver your organization world class network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable offices to escape the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.