Fast and Affordable Online Help for Uniondale Networks
For companies in Uniondale or anywhere in New York, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.
Progent's online support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools required to solve most information system problems quickly. This lowers immediate expenses because solutions use up minimal chargeable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with situations where quick solutions somehow turn into big tabs. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and proven methodologies that permit the maximum level of efficiency for remote consulting and repair for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to access your company's network without breaching system security.
Progent's advanced customer support reporting application keeps thorough records describing all support that Progent's customers have received. Progent's staff consultants have access to the records of support rendered to every customer by every Progent consultant. This archive of anomalies and responses is stored as a conveniently searchable internal database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with key vendors such as Cisco and Microsoft open up other massive technical knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online service specialists can come up with the best resolutions quickly.
Online services offered by Progent to clients in Uniondale and anywhere in the state of New York include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote service engineers offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop support services to help your business to deploy, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and indicates a person's network technology knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most stubborn challenges surrounding network planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and developing workarounds or identifying software updates. CCIEs provide exceptional cost-effectiveness since their depth of expertise enables them to solve problems quickly. In common instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your network by means of advanced on-line troubleshooting tools in order to provide efficient, safe, and economical analysis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of connectivity products by offering services that include:
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to clean up quickly after a damaging breach. Security solutions available from Progent include: thorough data security and compliance assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile communication; protecting your email infrastructure from spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize physical resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to cover a wide range of information technologies including system infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced technology used by many of the industry's top corporations. The ProSight line of network monitoring and management services addresses all critical areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Uniondale Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are designed for companies who don't have the budget to support an in-house Help Desk Call Center but who want fast communication with an effective Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless reinforcement of your current Call Center staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve the most difficult computer system problems, or be ready in hectic circumstances when your regular resources are swamped.
Progent's Help Desk team of experienced information technology professionals provides your clients in Uniondale or anywhere in the state of New York fast contact with a reliable support group with substantial experience offering telephone-based consulting and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a crucial driver of company productivity, and Progent's intent is to resolve and not just annotate network problems.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides online and in-depth engineering expertise and education in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Uniondale, or anywhere in the state of New York, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By uncovering looming problems before they expand into crashes, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by multiple operating systems.
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Uniondale or throughout the state of New York, Progent's phone-based computer support specialists are ready to provide expert and economical IT support the moment your business needs it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Uniondale organization has a local independent consultant or maintains a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to handle sudden system crises or particularly complex integration problems.
Features of Progent's Online Computer Support for Uniondale
Progent's online help, remote repair, system security consulting, and network administration services offer offices in Uniondale or anywhere in the state of New York the greatest leverage for your support budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk Call Center services and system administration, Progent's professionals can deliver your office enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Uniondale and is also ideal for customers in geographic areas of New York that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers remote help on a per-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for online service and asks for no ongoing subscription fee for services provided during regular business hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers access to authorized specialists who have experience in planning, implementing, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, system security planning, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting expertise for critical application areas. Help available from the Application Experts Team covers:
Dynamics GP Consulting and Programming
Microsoft Office Project Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Project Management and Application Programming
Amazon MWS Programming and Debugging
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the unique needs of your company.
- State of the Art Remote Access Software
Protected remote access allows Progent's support experts to see precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise require a costly personal visit. Sophisticated remote access software and expert technicians together enable Progent to repair most network issues quickly and economically. Progent is a pioneer in online troubleshooting and remote system tracking.
- Support for Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Support for Maximum Network Availability
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, at the forefront of network support, executing a broad variety of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not only world-class technical help, but also a support engineer with field-tested methods for applying technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services provided during normal working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to each client. The discipline of detailing and archiving support records results in more efficient support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.