Fast Online Technical Support for Uniondale New York Computer Systems
For businesses located in Uniondale New York, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the services of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic jobs.
Progent's online support experts offer exceptional leverage because they have the real-world experience and are equipped with the advanced tools necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs because service calls require minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or eliminating system downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially helpful in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you receive. In contrast to typical online service firms, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized technologies and proven processes which promote the maximum degree of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to communicate with your company's computer system without breaching network security.
Progent's powerful service database system keeps comprehensive histories describing all service that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help provided to each client by every consultant. This database of trouble tickets and fixes is organized as a conveniently exploitable support knowledge base that enables Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft make available other massive technical databases and permit quick response from vendors' in-house engineering staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions promptly.
Remote technical services provided by Progent to clients in Uniondale New York include:
Certified MS Windows Support
Progent's Microsoft-certified remote support experts can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to help you company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and certifies an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most difficult problems surrounding network infrastructure design, integration, maintenance, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent value since their depth of experience enables them to fix problems rapidly. In common cases, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using the latest on-line support technology in order to perform quick, safe, and economical analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services
Progent's CCIEs can provide assistance with all of Cisco's popular selection of connectivity appliances. Cisco networking consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs engineering services, Cisco WiFi controllers integration consulting, Cisco VPN Integration help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of system protection services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help you to recuperate quickly following a serious penetration. Security consulting services offered by Progent cover comprehensive data security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; designing safe architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help businesses of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine local IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a broad spectrum of information technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Uniondale Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or improving your existing one, identifying or enhancing Help Desk Call Center software to meet the particular needs of your corporation, or providing occasional phone support staff to reinforce your existing Help Desk group during demanding events like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your workers in Uniondale New York immediate access to a dependable network service group with substantial background providing telephone-based consulting and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a major contributor to business productivity, and Progent's policy is to resolve and not simply track network problems.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and training in key application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Uniondale New York online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By spotting potential problems before they expand into network outages, automated monitoring can avoid stressful and expensive network failures. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks powered by a combination of OS platforms.
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Uniondale New York, Progent's phone-based computer support specialists can provide expert and economical system support the moment your organization has to have it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair computer problems quickly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Uniondale office deals with a local independent support technician or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to address sudden network emergencies or especially tough integration problems.
Benefits of Progent's IT Support for Companies in Uniondale New York
Progent's online support services allow your Uniondale company to realize the advantages of immediate, expert network support without the expense of managing an in-house IT organization. Your information system will acquire greater business worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:
- Convenient remote expansion of your local support resources
For most organizations in Uniondale New York, local network service resources, whether made up of independent consultants or an in-house maintenance staff, can take care of typical network problems. However, major troubles can spring up when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's online support professionals give you an easy, fast, and budget-friendly solution to supplement your regular resources and to convey useful information to improve your capability to deal with downstream problems in-house.
- Less Dependence on Freelance Consultants
For IT support, smaller companies often depend on independent freelance consultants. While freelance consultants have less internal costs than larger consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of fallback personnel may require your business to go without help during an emergency. As your business grows, system downtime and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup support experts to make sure your IT system remains up and running.
- Create a Scalable Basis for Smooth Growth
Companies often start with an IT system created on a modest budget. Lacking a proper infrastructure, band-aid fixes often get piled onto a weak foundation. When a network grows, reliability and scalability problems can hinder the success of the organization. Such poorly built environments require proper assessment, smart long-term planning, and extensive technical knowledge to upgrade to a system infrastructure that can provide the stable foundation to meet current business requirements and ease future expansion.
- Work with Solution Providers Rather Than Product Vendors
Smaller companies need guidance and technical education to negotiate an ever more complicated maze of product options capable of accelerating business success and enhancing efficiency. They hardly need a network engineer who is attempting to resell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to align technical expertise with the real interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the forefront of network support, executing a wide variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you are billed exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every staff member to every client. The practice of documenting and organizing service activity results in more effective service and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.