For business network systems located anywhere in the state of Utah, Progent's Microsoft qualified professionals can deliver remote phone help and remote troubleshooting to solve your computer system problems fast and affordably. Progent has acquired top-notch expertise, sophisticated tools, and support databases to identify and repair IT problems without the expense and delays normally associated with on-site technical service dispatches.

If your Utah organization is located outside of the larger metro areas such as Salt Lake City, West Valley City, Provo, Sandy, or Orem, your nearby network systems support options may be limited in technical capability, or unavailable during a crisis. This can result in a office network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís staff of network engineers average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a wide range of technical tasks for a varied range of customers. This means you get not only the technical know how needed for the job, but an expert with field proven methods for applying those skills to provide excellent network solutions.

Remote Technical Support for Microsoft and Cisco-based Network Environments
Progentís Technical Response Center provides expert online support for Windows and Cisco-based systems Nationwide. Progent's certified engineers have the experience to help you to troubleshoot and resolve complex network problems rapidly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required. Whether you require occasional phone support and online repair or ongoing availability of a Helpdesk Technical Response Center, Progent's experts can provide your company with enterprise-level support without the cost and management overhead of running a large internal support organization.

Progent is a Certified Microsoft Partner
Because Progent is a Certified Partner for Microsoft, each Progent consultant has access to the technology and educational resources required to deliver the best computer help possible. Progent's IT outsourcing, Help Desk, Office 365 integration expertise, and application development services permit small business clients to take advantage of the broad range of knowledge associated with the IT departments of large organizations without the high expense and distraction of maintaining a large in-house network support staff.

Consulting and Troubleshooting Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consulting experts can help businesses of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your business to migrate from an earlier version of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and troubleshoot your existing SCVMM 2012 ecosystem to make sure you realize maximum return on investment. Progent can also provide SCVMM 2016 migration consulting to assist you to design and implement a smooth migration from SCVMM 2012 to SCVMM 2016 in order to take advantage of stronger security features, high availability VMM storage fabric, and other enhancements.

Exchange 2016 Upgrade Services
Progent's certified MS Exchange 2016 Server migration consultants can assist you in any and all phases of your upgrade to Exchange Server 2016 including designing HA architecture for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your VMs, databases and log files; setting up HLB for fault-tolerant client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

ProSight Network Audits for Checking Network Infrastructure Health
Prosight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner and safer AD environment. Both versions also provide the ongoing advantages of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include easier management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. To find out more about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

Amazon Web Services (AWS) Planning and Integration Consulting
Progent's Amazon AWS integration consultants can provide affordable online support to assist businesses to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN access and can show you how to create cloud-centric or hybrid networking models that efficiently incorporate Amazon AWS resources. Progent can provide as-needed consulting or Progent can deliver comprehensive project management outsourcing to help you move efficiently to the Amazon AWS cloud platform.

Temporary Chief Information Officer Support Services
Progent can provide organizations with an information management professional who can act as a temporary or part-time Chief Information Officer. This veteran technology officer can provide strategic direction to help your company to integrate sensible technology to improve business processes so they align better with your corporate objectives. Your business can develop and install a well thought out IT strategy without incurring the cost of a full-time senior IT executive. Important services Progent's temporary Chief Information Officer can carry out include strategic planning, rationalizing technology budgets, building and tracking models for Total Cost of Ownership, reengineering workflows, negotiating contracts with suppliers, establishing security policies, business impact analysis, automating network management, patch tracking, network asset documentation control, and disaster recovery planning.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Virtualization Expertise
Virtualization techniques enable IT organizations to optimize utilization, simplify network management, and improve workload availability and data protection. run several virtual machines on one physical computer. Typical applications for virtualization include resource efficiency, low-cost platforms for programs that require older OS software, and economical quarantining of software programming or pilot environments from production systems. Progent's virtual server consultants can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting, Windows 2008 Hyper-V Virtualization consulting, VMware vSphere planning and deployment, VMware NSX network virtualization architecture and management, and Citrix XenServer assistance. Progent can install virtual servers to maximize performance, reliability and manageability while simultaneously cutting costs; suggest and test disaster recovery plans that reduce productivity loss in case of a major failure; and deliver ongoing maintenance, repair, and consulting services as computer technology evolves.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants can provide remote or onsite expertise to help organizations of all sizes to plan, deploy, maintain, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers in-depth support for the technologies that go into building a cohesive Cisco Jabber solution such as Cisco network devicesand management tools, Microsoft Office 365 apps, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP interfaces, WiFi networks, cyber security, cloud computing, telepresence systems, PBX products, business continuity, and other pieces of a modern collaboration solution.

Spam and Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's complete ProSight portfolio of low-cost network management outsourcing services for small and medium-size businesses.

ProSight Managed Services for Network Management
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all critical aspects of information technology including email content filtering, security and compliance, update management, cloud-based backup/recovery, infrastructure monitoring and management, private cloud hosting, and network documentation management. To read Progent's eBook on the benefits of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

Migration Help for Windows 10
Progent's Windows Windows 10 migration consultants can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Windows. Online and on-premises evaluation and upgrade services for Windows 10 available from Progent's experts include Return on Investment estimates, project management, application compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile device management, telecommuter access, data and identity security, automated deployment and administration, infrastructure design, Wi-Fi support, business continuity planning, group and personal training for IT support staff and users, and ongoing consulting support.

Contact a Progent Network Support Expert
To learn how to contact a Progent computer support expert for remote or onsite assistance in , call 1-800-993-9400 or go to Remote Computer Help.