If your business computer network is in Utah you can now get fast phone-based access to a UNIX or Cisco CCIE expert to resolve complex problems that threaten your computer network. Progent offers the services of among the most extensive teams of UNIX and CCIE-certified consultants accessible by phone of any independent service firm in the country. Rates are competitive, billing is by the minute, sign-up is quick, and service is unbeatable.
If your Utah company is based outside of more populated metropolitan areas like Salt Lake City, West Valley City, Provo, Sandy, or Orem, access to UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified experts may be limited when there's a network crash. This can result in a loss of productivity for your business, angry clients, unproductive workers, and defocused executives. By contacting Progent's online services, you can get in touch with a Premier consultant who can offer assistance when you need it to keep your network running.
Since Progent charges for remote service by the minute, your business is invoiced just for support received. Progent asks for no initialization fee. Some remote support organizations apply substantial minimum fees or bill for each quarter hour or more. Progent's fine granularity and simple billing mechanism eliminate big tabs for quick fixes.
If your Utah company requires technical help for UNIX/Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, go to Progent's online help, phone 866-776-4368, or see Contact Progent.
What Makes Progent's Online Technical Support Services Unique?
Progent's experienced team of online support professionals has a broad array of in-depth computer knowledge. This allows Progent's remote service specialists to deal successfully with the most challenging technical problems faster than is possible with ordinary independent support organizations or with the internal support resources usually found in smaller businesses. Progent has developed the technology and skills to repair technical issues economically in many different network configurations that feature combinations of UNIX/Linux, Solaris, Apple macOS and OS X, Microsoft, and Cisco technologies. (See Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CISCO CCIE service specialists have been awarded major certifications such as Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's remote service experts also hold a number of high-level Cisco credentials which include Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
In order to help companies that operate environments based on a combination of UNIX/Linux, macOS and OS X, and Microsoft technology, Progent's online support team makes available the services of engineers with important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). To provide advanced security expertise, Progent provides phone-based contact with professionals who have qualified for important security credentials such as CISM Engineers, CISSP specialists, and Information System Security Architecture Professional engineers. The scope of Progent's technical knowledge coupled with Progent's cooperative approach to fixing technical difficulties allows trouble ticket escalation, if appropriate, to experts with relevant competence to resolve unusually intractable support calls. This accelerates remediation of urgent network problems, prevents network disruption, and reduces technical support bills.
For organizations throughout Utah, Progent allows virtually instant online access to a UNIX, Linux, Sun Solaris, Apple macOS or OS X engineer for critical expertise to repair technical problems that are hurting business productivity but are beyond the experience of your in-house network service resources. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE-Premier network experts can analyze your network using the latest remote support tools in order to provide quick and economical evaluation and resolution of critical IT problems.
Services Progent's Phone-based Consulting Specialists Can Provide Your Utah Company
Progent's network engineers are qualified to deliver advanced help for a comprehensive set of UNIX/Linux, Apple Mac, Cisco, and Microsoft technologies including:
Online Expertise for UNIX, Linux, Sun Solaris, and Apple macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and macOS and OS X online technical support team can help Utah small businesses to maintain a broad assortment of computer products and technologies that include network architecture, messaging support, security consulting for networks and company processes, Microsoft Windows coexistence with UNIX/Linux, Solaris, or Apple macOS and OS X platforms, VMware technologies for server consolidation and streamlined administration, and moving from outdated applications to current environments based on newer versions of UNIX, Linux, Sun Solaris, Apple macOS and OS X, or MS Windows.
Progent's support professionals offer remote troubleshooting for computers powered by major versions of the UNIX OS such as:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX (SGI/IRIX) or familiar Linux packages such as
Debian GNU/Linux and
Cisco Network Architecture and Security Solutions
Progent leads the computer support industry for providing immediate and affordable access to Cisco CCIEs. CCIEs are high-level networking professionals who qualify for this advanced certification only after intense testing supervised by Cisco. In most cases Cisco CCIEs are hired by large corporations or national Internet service providers (ISPs), and so their services are not conveniently available to small and medium-size businesses.
CCIE Authorized engineers from Progent can assist your business to design, setup, and support a converged business network that can simplify operations, lower costs, and accelerate time to positive ROI. By providing Cisco routers experience with Cisco Catalyst switches consulting services and Cisco Aironet wireless products configuration assistance, Progent can significantly enhance the strategic value of your information network in Utah. To learn additional information about Progent's support for Cisco network appliances, see Cisco Network Consulting Expertise.
Microsoft Certified Partner for Online Consulting for MS Windows
Progent's Microsoft-certified remote service engineers can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist you with a broad variety of platform expertise such as
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business Server integration support and Lync Server migration, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager hybrid cloud monitoring,
Microsoft System Center 2012 Operations Manager monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Certified Security Professionals
Progent offers you the services of expert CISM and ISSAP security professionals who offer a range of system protection solutions that can improve the protection of your UNIX/Linux, Solaris, or macOS and OS X network against assaults or help your business to recover fast from an assault. Security services offered by Progent include: extensive security analysis using technologies such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and utilities from Metasploit and Hydra; fast recuperation from malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile access; protecting your messaging system against spam and DHA attacks; and implementing round-the-clock automated monitoring. To find out more information about Progent's security expertise for small and midsize businesses, refer to Progent's Professional Expertise for Network Security.
Business Applications Support: Training, Custom Development, Troubleshooting
Progent's Apple Mac technology consultants can support the creative facets of Mac environments by offering consulting services and training in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post-production facility.
Progent's Application Experts Group offers professional engineering support and training in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, Project, MS Word, and Microsoft Excel. To read more information concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Call Center Service and Outsourcing Options
Progent offers several support programs for Help Desk Call Center services including UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Support Services, and Call Center Process Consulting and Staffing.
Progent's Call Center Outsourcing Services are intended primarily for companies who require the timely accessibility of an effective Help Desk but who have relatively small budgets and internal support bandwidth. Progentís Virtual Help Desk is a transparent supplement to your current Call Center staff. Progent can act as a primary Call Center for your business, represent an escalation alternative for tough network issues, or be available in those instances when your other service providers are too busy. Progent's Help Desk Consulting Services can aid you in establishing an effective new Call Center or enhancing your existing one, evaluating or customizing Call Center software products to address the special requirements of your business, or adding supplemental staff to operate remotely with your in-house Help Desk Call Center resources during high-demand scenarios such as software migrations. To find out more information concerning Progent's Help Desk support, go to Progent's Help Desk Call Center Services.
Progent's Remote Service Tools
Progent has developed an arsenal of optimized technologies, evolved during more than a decade of field experience, focused on enabling the most advanced quality of efficiency for providing online technical help and repair for small and midsize company IT systems. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Netscreen and Watchguard. Secure VPN remote connectivity permits the engineers of Progent's Technical Response Center to connect to your system without violating system security.
Progent's advanced service database software includes comprehensive histories of all service provided to Progent's customers. Each authorized Progent staff engineer has access to the details of services delivered to each customer by any staff member. This history of trouble tickets and solutions is organized as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's certifications with key vendors including Cisco and Microsoft make available additional extensive technical support databases and to manufacturers' internal engineering personnel that allow Progent's remote service experts to come up with the optimal resolutions promptly.
Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Network Support Expert Now
To find out how you can contact a UNIX, Linux, Sun Solaris, Apple macOS or OS X consultant or a Cisco certified CCIE for urgent remote engineering support in Utah, call 1-800-993-9400 or go to Expert Online Computer Support.