Temporary Chief Information Officer Services
Progent can provide organizations with an information management professional who can function as a temporary or part-time Chief Information Officer. This veteran technology executive can provide long-term direction to assist you to integrate sensible IT products to enhance business processes so they align more closely with your corporate goals. Your company can develop and install a well thought out IT strategy without incurring the expense of a full-time senior IT executive. Critical services Progent's temporary Chief Information Officer can perform include strategic planning, rationalizing technology budgets, developing and tracking models for Total Cost of Ownership, analyzing workflows, negotiating contracts with suppliers, defining security and compliance policies, business impact analysis, streamlining data center management, software revision control, IT asset documentation management, and business continuity preparedness.
Citrix Virtual Desktop Support Services
Progent's Citrix desktop virtualization experts can help you to plan, install, manage, and troubleshoot a virtual Windows application delivery solution by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network engineers can help you optimize your infrastructure for distributing server and client-side applications, and Progent's datacenter management and support consultants can assist your organization to administer and maintain an off-site datacenter that features high uptime, enhanced protection, and fast disaster recovery. Progent's Citrix technology experts can also help you with additional virtualization products from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V integration.
CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) credential is a recognized qualification that signifies mastery in information system security audit and control. Accredited by the American National Standards Institute, the CISA accreditation has candidates pass a comprehensive examination administered by the ISACA international professional group. Progent offers the expertise of a CISA-Certified Cybersecurity audit consultant trained to help businesses in the fields of information systems audit process, IT enforcement, systems and infrastructure lifecycle, information technology support, safeguarding of information assets, and disaster recovery planning.
Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, formerly known as CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.
Broad Experience with Microsoft's Leading Server Environments
Progent's staff of IT consulting experts can help large organizations to plan, deploy, and manage major rollouts of key Microsoft technologies by offering services such as Active Directory and Microsoft Entra configuration, Exchange Server 2019 troubleshooting, MS Exchange Server 2016 migration, Exchange 2013 integration, SharePoint Server 2019 configuration, SharePoint Server 2013 configuration, Teams and Teams Premium expertise, Microsoft Skype for Business support, plus SQL Server 2019 application development and Microsoft SQL Server 2016 upgrades. Progent has helped some of the world's largest companies to integrate technology powered by Microsoft servers and offers branch office IT supports for enterprises with local offices in major cities across the United States.
Cloud Support Services for At-Home Workers
Progent can assist small and medium-size organizations to set up their at-home workers with safe and reliable access to public cloud services. For information about ways Progent's consultants can help organizations to set up robust Cloud connnections for their teleworkers, visit cloud expertise for a remote workforce.
CISM-certified Cybersecurity Management Consultants
Progent can provide the services of CISM Certified network security management consultants. The Certified Information Security Manager (CISM) organization defines the basic competencies and international standards of performance that IT security professionals are expected to learn. CISM gives executive management the assurance that consultants who have earned their CISM certification possess the experience and capability to deliver efficient cybersecurity management and consulting consulting.
Progent's IT Experts in the News
To read news stories in which Progent's IT consultants are quoted, see Progent in the media. If you are a member of the media and would like to talk to Progent's media manager about cybersecurity or other information technology topics, please get in touch with Darrin Johnson: Teams: darrin.johnson@progent.com. If you are under a pressing deadline and are unable to reach Darrin quickly, try contacting Progent's Technical Response Center (TRC) at
WatchGuard Firewall Configuration Consulting
Progent's WatchGuard consultants can help you integrate WatchGuard Firebox Firewall/VPN security appliances that align with your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade to modern WatchGuard Firebox firewall solutions. To learn more about Progent's consulting services for WatchGuard firewalls, refer to WatchGuard firewall integration consulting.
Windows 11 Solution Design and Migration Consulting
Progent's Windows 11 experts offer an array of services for Windows 11 such as Microsoft 365 integration, mobile device management and synchronization, telecommuter access, data and identity security, centralized provisioning, and Help Desk Call Center services. Progent can also help you to create and carry out an efficient migration from Windows 10 to Windows 11. For more information, see Windows 11 planning and migration expertise.
Complete Reporting of Services
Progent provides complete and meaningful reports of all service work to make sure clients don’t ever feel “captive” to their IT service organization. Progent sends email accounts of services shortly after completion of each support task, and also sends a printed copy along with monthly billings. Comprehensive IT support documentation makes it easier for customers to transfer to a new support provider or assume increased service duties in house. Complete support reporting also give IT managers the information needed to determine the value of support services and produce better informed network budgets.
Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting services to assist organizations of all sizes to plan and implement a smooth deployment of Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters. Also, Progent's Microsoft Windows Server 2022 migration consultants and Windows Server 2019 migration experts can help you to design and implement a cost-effective upgrade from Windows Server 2016 to a current release of Microsoft Windows Server.
ProSight WAN Watch Infrastructure Monitoring and Management
ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Learn about Progent's entire ProSight line of affordable network management outsourcing services for small organizations.
Contact a Progent Network Support Expert
To learn how you can access a Progent computer support expert for online or onsite support, phone