Additional Topics of Interest

Apple Mac Network Specialist
Mac VoIP Support and Help

Progent's Mac networking consultants can assist you with a wide range of system infrastructure areas such as network architecture, off-site and mobile connectivity, internetwork compatibility, security, and emerging technologies including Voice over IP and high-speed wireless connectivity. For company networks built solely on Mac OS X or for environments incorporating a combination of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the knowledge and depth to deal with the challenge of planning, configuring, and maintaining a system architecture that is reliable, secure, productive and aligned with your business objectives. Progent can help you configure Apple’s Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan SAN systems. Progent can also give you access to certified professionals to help you with Cisco routers and switches.

Vision Network Systems, Oakland, CA, Co-founder and President Les Kent
After Hours Les Kent Microsoft Certified Systems Engineer, MCSE

Les Kent has a 35-year history of successful network integration, business administration, marketing, and operations. He has shown a talent for creating sophisticated information technology solutions in his roles as as a system designer, programmer, project manager, deployment expert, and troubleshooter for small companies, start-ups, and major enterprises.

Network Knowledge Transfer
Training Router

Progent practices information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Medium-size companies who utilize familiar independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

Data center Monitoring Remote Support
On-site Support Microsoft SCOM 2012

Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, optimizing and fixing SCOM solutions and offer companies of all sizes expert online or onsite consulting support for SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises troubleshooting to assist you to remediate serious issues uncovered by SCOM 2012.

Emergency Consultants Lync Server 2013
Lync Server 2013 VoIP Professional

Progent's Microsoft-certified consultants can assist you to assess the value of Lync Server for your business and can assist you to design and execute a deployment of Microsoft Lync Server that unifies the control of IM and Presence and improves the productivity of your in-house staff, telecommuters, and smartphone users. Progent's consultant's can in addition assist your company to perform an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Exchange, SharePoint, and Microsoft SQL Server, show you how to use Microsoft Lync Server 2010 to enhance the team-computing functions of Microsoft Office applications, and provide webinar training and continuing technical support for Microsoft Lync and other Microsoft technologies.

Juniper SSG320M Router Network Security Test
Security Group Juniper SSG Series Router

Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

Telecommuter Collaboration Remote Consulting
Remote Troubleshooting Remote Employees Collaboration

Progent can assist small and medium-size businesses to deploy collaboration technology to make it easy for their teleworkers to benefit from positive interaction with colleagues and clients.

Operations Manager Remote Support
Online Support Microsoft Operations Manager

Medium-size companies can derive all the benefits of System Center Operations Manager 2007 and have quick availability of Progent’s Microsoft and Cisco Certified IT support professionals. Thanks to Progent's economically priced network service packages, medium-size businesses can select a simple co-sourcing service program based on System Center Operations Manager with server monitoring, proactive alerts, comprehensive reporting, Help Desk Call Center, and online service. For businesses with mission-critical applications who need non-stop networking, Progent offers a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager to offer mid-size business information systems enterprise-class reliability, protection and productivity.

Specialists Cisco Firepower Management
Computer Consulting Cisco Firepower 2000 Series Firewalls

Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management of modern cybersecurity features such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to plan and execute an efficient migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control network ecosystems that span branch offices, data centers, and cloud resources.

Cisco Certified Online Technical Support Non-stop Data Centers
Fault Tolerant Internet Data Center Setup and Support

Progent's Data Center engineers can help you find fault-tolerant data centers that match the particular requirements of your company. Fault tolerant co-location sites are especially attractive to small companies because of their low cost and simplified logistics compared to pursuing a do-it-yourself approach. Trying to design an on-site data center with even a basic level of fault tolerance is financially prohibitive for the majority of small businesses. Progent is ready to show you how to get all the benefits of non-stop data centers and 24x7 colo sites by offering a full array of engineering and support services.

Remote Consulting Service Database
Service Reporting Information Technology Consulting

Progent uses a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to each client. The practice of detailing and archiving service records allows more efficient support and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who won’t release the keys to the kingdom.

Adaptive Security Device Manager Specialist
24/7 Cisco PIX to ASA upgrade IT Consultant

Progent’s Cisco-Certified network experts provide experienced PIX Firewall consulting services covering design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy combination of security, performance and availability for information networks of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative tools. Progent’s Cisco consultants can help you select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

Wireless LAN Site Survey Support Outsourcing
Setup and Support Wireless Site Survey

Progent’s Wireless Site Survey helps you to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) WLAN adapted to your facilities, providing your business a wireless solution that delivers the coverage, performance, capacity, Quality of Service, security, and hand-off capability your company needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive onsite service.

SCDPM 2012 Security and Compliance Remote Troubleshooting
SCDPM 2012 and Azure Technology Consulting Services

Progent's Microsoft-certified consultants offer remote or onsite support to help organizations of any size to plan, implement, manage, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager. Progent can help you to migrate from earlier releases of Data Protection Manager or from a different backup platform, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid datacenters. Progent offers occasional support for resolving especially stubborn issues, or comprehensive project management services. Progent can also assist you to design SCDPM 2012 into a comprehensive disaster recovery plan.