Progent's Mac networking consultants can assist you with a wide range of system infrastructure areas such as network architecture, off-site and mobile connectivity, internetwork compatibility, security, and emerging technologies including Voice over IP and high-speed wireless connectivity. For company networks built solely on Mac OS X or for environments incorporating a combination of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the knowledge and depth to deal with the challenge of planning, configuring, and maintaining a system architecture that is reliable, secure, productive and aligned with your business objectives. Progent can help you configure Appleís Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan SAN systems. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
Les Kent has a 35-year history of successful network integration, business administration, marketing, and operations. He has shown a talent for creating sophisticated information technology solutions in his roles as as a system designer, programmer, project manager, deployment expert, and troubleshooter for small companies, start-ups, and major enterprises.
Progent practices information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Medium-size companies who utilize familiar independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, optimizing and fixing SCOM solutions and offer companies of all sizes expert online or onsite consulting support for SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises troubleshooting to assist you to remediate serious issues uncovered by SCOM 2012.
Progent's Microsoft-certified consultants can assist you to assess the value of Lync Server for your business and can assist you to design and execute a deployment of Microsoft Lync Server that unifies the control of IM and Presence and improves the productivity of your in-house staff, telecommuters, and smartphone users. Progent's consultant's can in addition assist your company to perform an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Exchange, SharePoint, and Microsoft SQL Server, show you how to use Microsoft Lync Server 2010 to enhance the team-computing functions of Microsoft Office applications, and provide webinar training and continuing technical support for Microsoft Lync and other Microsoft technologies.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Medium-size companies can derive all the benefits of System Center Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Certified IT support professionals. Thanks to Progent's economically priced network service packages, medium-size businesses can select a simple co-sourcing service program based on System Center Operations Manager with server monitoring, proactive alerts, comprehensive reporting, Help Desk Call Center, and online service. For businesses with mission-critical applications who need non-stop networking, Progent offers a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager to offer mid-size business information systems enterprise-class reliability, protection and productivity.
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management of modern cybersecurity features such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to plan and execute an efficient migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control network ecosystems that span branch offices, data centers, and cloud resources.
Progent's Data Center engineers can help you find fault-tolerant data centers that match the particular requirements of your company. Fault tolerant co-location sites are especially attractive to small companies because of their low cost and simplified logistics compared to pursuing a do-it-yourself approach. Trying to design an on-site data center with even a basic level of fault tolerance is financially prohibitive for the majority of small businesses. Progent is ready to show you how to get all the benefits of non-stop data centers and 24x7 colo sites by offering a full array of engineering and support services.
Progent uses a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to each client. The practice of detailing and archiving service records allows more efficient support and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Progentís Cisco-Certified network experts provide experienced PIX Firewall consulting services covering design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy combination of security, performance and availability for information networks of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative tools. Progentís Cisco consultants can help you select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progentís Wireless Site Survey helps you to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) WLAN adapted to your facilities, providing your business a wireless solution that delivers the coverage, performance, capacity, Quality of Service, security, and hand-off capability your company needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive onsite service.
Progent's Microsoft-certified consultants offer remote or onsite support to help organizations of any size to plan, implement, manage, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager. Progent can help you to migrate from earlier releases of Data Protection Manager or from a different backup platform, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid datacenters. Progent offers occasional support for resolving especially stubborn issues, or comprehensive project management services. Progent can also assist you to design SCDPM 2012 into a comprehensive disaster recovery plan.
Progent can assist your company to design and implement a smooth transition from a Sun Solaris-based IT environment to a network powered by MS Windows and capable of supporting Microsoft's powerful office productivity suites, commercial applications, and developer platforms. Progent's Solaris, Windows and Cisco engineers and software development specialists can help you preserve your data and reduce business discontinuity by developing an effective transition strategy that protects your current assets in Sun Solaris software and technology. UNIX-to-Windows migration consulting services offered by Progent include analysis of current environment, transition planning and testing, MS Exchange migration services, data and application software migration, and server and storage system transition and economization.
If your office network combines UNIX, Linux or Sun Solaris technology with MS Windows, Progent can assist you to integrate your computers into a cohesive environment that allows all your OS platforms to coexist for easy management, transparent dataflow, high dependability, superior performance, and strong security. Progent's UNIX/Linux/Solaris and MS Windows integration support services feature IT infrastructure integration and support, support for Windows services for UNIX, online server monitoring and management, online technical support and repair, on-site technical support, and Help Desk Call Center services.
Progent's certified SQL Server application developers and DBAs can provide online expertise to help organizations of all sizes to create, manage, and maintain applications powered by the Microsoft SQL Server platform and .NET architecture. Progent's SQL Server experts offer support for any element of the application life cycle in environments that can include small business or departmental databases to VLDB applications and enterprise-class data warehousing.
Progent provides national remote technical support and troubleshooting services for companies who run Solaris environments or whose information systems include a mix of Solaris and Microsoft Windows technology. Online network consulting offers optimum return for your information technology dollar by preserving user efficiency and limiting the time charged for computer repair services. Sophisticated online support technology and experienced service specialists and consultants combine to enable Progent to solve most IT problems without wasting time and expense by going to your site. In the vast majority of situations your IT issues can be remediated by telephone or through a combination of phone support and online connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISM and CISSP certified security specialists to assist with the most difficult system problems.
The Progent Test and Training Lab at the QTS Data Center can be used for testing mission-critical applications, developing efficient migration methodologies, assessing and optimizing performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and building training environments for new products and technologies. For Progent clients without sufficient in-house resources to assemble proper test systems, the lab reduces capital outlay and engineering risk and helps keep critical IT initiatives on schedule.
Microsoft Office 365 Exchange Online allows you to utilize cloud-based servers, mailboxes and other email components to reduce capital expense and administrative overhead. You can configure Office 365 Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid solution that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable online technical support to help your organizations to assess the benefits of Office 365 Exchange Online, plan a network topology that fits your functional requirements and IT budget, carry out a non-disruptive move from your current Exchange organization to one that incorporates Office 365 Exchange Online, train your management team and end users, and deliver ongoing consulting and troubleshooting.
Progentís Wireless Site Survey makes it easy to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN adapted to your facilities, offering you a wireless solution that has the reception, speed, load-handling capability, QoS, security, and roaming ability your company requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive onsite service.
Progent's Experts Team provides consulting in important areas such as Macintosh integration and applications; Expertise for Linux-based, UNIX-based, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Strategic and vertical program support; Chief Information Officer, business analyst, and project management outsourcing; Special applications design and integration; Web site, electronic business, Electronic Data Interchange, and customer information portal development and deployment; Database management and performance help; Management intelligence consulting; and Telecommunications systems consulting.
Progent provides support expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and manage a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.
Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be forced to allow simple problems to fester.
For enterprise project management assistance, Progent offers the services of veteran IT experts with years of experience in technology management, application development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management expertise to assist enterprise customers follow leading practices to make sure major projects are successfully completed on time and on budget.
Progent can provide affordable online access to a certified Oracle database administration consultant or an Oracle software developer. Progent offers comprehensive database administration services for any version of Oracle including 10g and 11g and can also help design, create, enhance, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers support for Streams replication technologies and Oracle Database Resource Manage.
Progent uses a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by every consultant to each client. The practice of documenting and organizing support activity allows more effective support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
Progent offers economical remote access to engineers with expertise in a wide array of utilities and technologies that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations as well as notebooks and handhelds. Progent offers expertise for all major backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent can help you to design, upgrade, or troubleshoot backup solutions for a variety of architectures such as on-premises, edge to datacenter, cloud-based, or hybrid.
Microsoft System Center 2016 provides major improvements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team offers world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
Progent's Cisco-certified wireless technology consultants can help you to deploy, administer, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Progent's ProSight portfolio of managed services are designed to provide organizations who maintain small in-house IT support staffs with affordable access to world-class management platforms and consulting expertise. Advantages of the ProSight catalog of managed IT services include predictable network management expenses, smart automation of common administrative processes, continual absorption of the latest information technology, graceful migration from older systems to up-to-date solutions, close alignment of computer technology with business goals, access to veteran network consultants, and allowing management to focus on business instead of fast-evolving information technology.
Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity disruption, simplifies long-term service demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent offers the experience to finish your move quickly and economically. Progent's Microsoft Exchange 2003 help, troubleshooting, and consulting services include expertise with the configuration of outside vendor enhancements of Exchange Server 2003 that are in keeping with your business needs.