Progent provides technical services for medium size companies with 100 to 250 network users. The mid-size company or office has typically been an underserved part of the market for IT consulting services. The overhead and support access models of major third-party support firms make them too expensive for the ordinary small business or small medium business (SMB), which usually has a modest information technology budget with which to maintain an IT network whose advanced technology and capability are often similar to the networks of far larger enterprises. Progent's support delivery model, which takes great advantage of online service, virtual network technology and proactive server monitoring, dramatically lowers the network support costs of a small-medium business while providing the small company with enterprise-level support from professional, world-class consultants with background in a broad range of small business technologies. If your mid-sized organization or small business is looking for levels of IT help appropriate by a medium size organization without paying big-company costs, call Progent.
Progent can provide a wide array of economical remote and on-premises support services to help you to configure, manage, and debug desktops and mobile devices based on Microsoft Windows, macOS/OS X, Apple iOS, Android, or Linux.
ProSight Reporting is an expanding suite of real-time reporting plug-ins created to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft ISA Server and offers a centrally administered Internet gateway that delivers a one-server platform for an array of security functions including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN management, and HTTP/HTTPS inspection. Forefront TMG 2010 includes advanced web security logging and reporting features, permits custom reporting powered by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft engineers can assist your company to design and execute test and production implementations; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint; install Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and troubleshooting. Progent's consultants can also assist your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Progent's Linux consulting experts offer small businesses and developers support for administering and maintaining Linux computers that operate with Microsoft-based technology. Progent offers your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide range of expertise provides you with an easy one-stop consulting firm to help you build and maintain a protected and robust mixed-platform network and communications environment that allows Linux and Microsoft interoperability by integrating Windows with leading Linux platforms including RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Progent offers national online help and troubleshooting services for companies that run Solaris networks or whose information systems include a combination of Solaris and Microsoft Windows technology. Online IT help offers optimum return for your IT budget by protecting client efficiency and limiting the hours charged for network analysis and repair. Advanced online access utilities and experienced service specialists and consultants allow Progent to solve the majority of IT issues without wasting time and money by traveling to your site. In most of cases your network issues can be dealt with by telephone or via a combination of telephone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISA premier security professionals to assist you with the most challenging system problems.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's certified engineers can help your company to evaluate Microsoft Windows 7 to confirm application and driver compatibility and to determine its speed and stability operating with your applications. Progent's consultants can also show you how to estimate the likely business advantages of moving to Microsoft Windows 7. If Microsoft Windows 7 fits your business, Progent can assist you to design and execute a smooth migration to Windows 7 from a previous version of Windows.
Progent's Windows 11 consultants offer a variety of services for Windows 11 including cloud and hybrid solutions, mobile device management and synchronization, telecommuter connectivity, data and identity security, centralized provisioning, and Call Center support services.
Progent's Windows consulting experts can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Online and on-premises assessment and migration support for Windows 10 offered by Progent's consultants include Return on Investment analysis, project management, compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment and administration, network infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for IT support staff and end users, and ongoing Call Center support services.
Microsoft Mac Office allows Mac users to run the industry's most familiar office productivity applications. Progent's Apple-certified Macintosh experts can help you configure Mac Office on a multi-vendor network combining Apple OS X and Windows platforms so that Mac users can take advantage of the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who use Windows. Progent's engineers have experience with both Mac and Windows technology and can support networks that combine Mac with Windows computers with extensive resource sharing, or environments which carefully limit collaboration between Mac and Windows systems.
Progent offers customized remote training for popular client applications and environments including Microsoft Office and Microsoft 365 Excel, Word, Publisher and Outlook plus Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction offers the benefits of conventional physical classroom seminars, such as instant communication between clients and teachers, but eliminates the expenses of travel and the hassle of trying to synchronize the availability of many trainees. Available to individuals or groups of all sizes, Progent's virtual instruction permits the teacher to run the seminar from an online facility and the clients can be spread throughout an office or all over the country. Virtual training supports proven learning aids such as broadcast white boards, real-time questions, and collaborative applications. Sessions can be brief and targeted to specific subjects or extended in time and wider in coverage.
Progent's Data Center professionals can help you select fault-tolerant data centers that match the particular requirements of your business. High availability off-site data centers are especially appealing to small companies due to of their low cost and simplified logistics in comparison to pursuing a do-it-yourself strategy. Attempting to design an on-site data center that offers even a basic level of fault tolerance is too costly for typical small companies. Progent is ready to help you reap all the benefits of non-stop data centers and fault tolerant colo sites by providing a full array of engineering and maintenance services.
Progent's Windows consultants can help organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Online and on-premises assessment and upgrade services for Windows 10 available from Progent's experts include ROI estimates, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile device management and synchronization, telecommuter connectivity, security and compliance, automated deployment and management, network optimization, wired/wireless convergence, disaster recovery planning, group and personal training for IT support staff and end users, and ongoing consulting support.
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to defend against ransomware or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that reduces your exposure to ransomware and meets your business needs.
Progent can help small companies to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce hardware investments. Azure offers a wealth of cloud services and Progent can assist you to understand the advantages and limitations of different cloud networking architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and network infrastructure and make sure that you avoid the typical mistakes small companies make when migrating to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN connections and to integrate iPhones and iPads and Google Android smartphones and tablets.
Progent's Microsoft-certified consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, develop pilot environments and migration strategies, tune your network for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT management, staff, create an enterprise-wide security strategy, streamline IT management, help with application development, and build and validate a disaster recovery/business continuity plan.
Before Progent's Microsoft Operations Manager solution, network problems were handled reactively, once users were impacted by them. With the help of proactive, automated alerts and trend analyses sent by MOM, Progent can now ward off system issues before they becomes serious enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can deal with potential problems before customers know that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to offer small business networks enterprise-class availability, safety and productivity.
Progent's data protection experts can help you to design, deploy and manage a backup plan built around MSP360 Backup software to protect your resources hosted on any leading public cloud. Progent offers end-to-end monitoring and remote management to protect against data loss resulting from human mistakes, computer glitches, malicious insiders, and external attacks like ransomware.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their market, lower their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.
Progent's Microsoft-certified consulting experts can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and on-premises evaluation and upgrade services for Windows 10 provided by Progent include Return on Investment estimates, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, security and compliance, automated provisioning and administration, network design, wired/wireless convergence, business continuity planning, custom training for network management staff and users, and ongoing Call Center support services.
Progent's Microsoft-authorized experts can show you how to evaluate the business justification for implementing Microsoft SharePoint Server 2007, consult with you on the most sensible version of SharePoint for your circumstances, offer configuration and deployment expertise, help you to set up MS SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and custom application software to operate with Microsoft SharePoint Server 2007, develop a company-wide security strategy that encompasses portal technology, and provide maintenance and Help Desk services.
Progent practices information transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Small companies who work with trusted independent service providers or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent's Microsoft-certified consultants can help your organization to prepare for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy change management platform or help you to modify your existing SCCM 2012 ecosystem to accommodate your changing business requirements. Also, Progent can help you to create a software foundation that takes full advantage of SCCM by providing expertise with related Microsoft technologies such as Active Directory Domain Services, SQL SSRS, and Internet Information Services (IIS).
Progent's certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with many sites, mobile users, and line-of-business web applications. Progent's ISA Firewall experts can help your company in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your information protection needs without adversely restricting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.
Progent can provide expert remote support services to help companies connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services such as Azure hybrid cloud planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewall solutions.
For help writing, enhancing, or repairing business aplications for Windows, any version of Linux, or the Web, Progent's team of program developers, relational database architects, and software project managers can help make sure you get the project done on schedule and within your budget. Progent's experienced application developers offer cost-effective and efficient online help for jobs as simple as creating VBA macros for Office Excel or as large as rolling out mission-critical database applications based on Microsoft SQL Server or MySQL.
Progent's Check Point experts can help you choose and deploy Check Point Firewall and VPN utilities and hardware powered by Check Point's technology to offer an affordable and effective security defense for your information network. Progent can also show you how to integrate other Check Point products such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other suppliers and provide a central source for on-going technical support, maintenance, training, and design services.
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Mid-size companies who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, protected, and efficient.
Progent's Microsoft-certified failover clustering consultants can assist companies of all sizes to evaluate the advantages of utilizing Windows Server 2012 clustering to create a powerful fault-tolerant/disaster recovery solution, assist your organization to design and install a Windows Server 2012 environment, provide online and on-premises consulting services and engineering support for failover clusters composed of physical servers or virtual machines, and help you to centralize the administration of failover clusters.