Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each consultant to each customer. The practice of detailing and archiving service activity results in more effective service and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who won't let go of the keys to the kingdom.
System Center Configuration Manager 2016 automates application and device deployment at scale, simplifies security and compliance settings control, inventories network assets, guards against corporate data leakage, performs health monitoring, enables secure self service, and delivers a single control mechanism for managing mixed-OS ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration experts can assist you with any aspect of designing, implementing, operating and troubleshooting a SCCM 2016 deployment for local, cloud, or hybrid networks.
ProSight Reporting is an expanding family of in-depth reporting plug-ins created to integrate with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Microsoft-certified ISA Server consulting experts have long experience configuring ISA Server-based security installations for IT networks with multiple sites, remote workers, and line-of-business web applications. Progent's ISA Firewall consultants are available to assist your company in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security requirements without overly restricting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies more than a quarter century of background helping manufacturing and distribution organizations to simplify supply chains and improve the efficiency of critical processes in order to bring products to market quickly and adhere to customer commitments consistently. Progent offers the expertise of an ERP consultant with more than two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises consulting that can range from occasional guidance to comprehensive solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, debugging, data conversion, Microsoft 365 integration, disaster recovery planning, and database administration.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Progent's Microsoft-certified consultants can help organizations of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and library resources; plan, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your company to upgrade from an older version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to enhance and troubleshoot your current SCVMM ecosystem to make sure you realize the highest possible return on investment.
Progent's Data Center professionals can show you how to find high availability data centers that meet the specific needs of your business. High availability off-site data centers are particularly attractive to small organizations due to of their low cost and simplified logistics compared to taking a do-it-yourself strategy. Attempting to design an in-house data center that offers even a minimum degree of fault tolerance is too expensive for typical small businesses. Progent can help you get all the benefits of non-stop data centers and fault tolerant colo sites by providing a complete array of consulting and maintenance services.
Progent's Duo services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices.
Progent's Microsoft-certified consultants have 20 years of experience planning, integrating, and supporting email systems for companies in the and across the U.S. Progent offers affordable Microsoft Exchange Servers consulting services to make sure that your email system features protection, high uptime, easy connectivity for off-site and wireless users, time-saving administrative utilities, and seamless integration with telecommunications. Progent offers consulting and support services for Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010, Microsoft Exchange 2007 Server, Microsoft Exchange 2003, and Exchange 2K. Progent can also assist small or medium businesses to upgrade to MS Exchange 2016 Server or MS Exchange 2013.
Progent's Linux consulting experts offer small businesses and software developers assistance with managing and maintaining Linux systems that run with Microsoft-powered networks. Progent can give your business contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with an easy single source to show you how to build and manage a protected and robust mixed-platform network and communications infrastructure that supports Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progent's remote connectivity and smartphone synchronization specialists can assist you to plan and deploy secure access solutions for off-site desktops, notebooks, and smartphones so they integrate seamlessly with your information network, allowing you to optimize the efficiency of your remote workforce.
Progent's Microsoft and Cisco-certified network experts can help your organization to assess the benefits of Microsoft Exchange 2010 for your business and can assist your IT staff to plan and implement a smooth upgrade to Exchange 2010 from Exchange Server 2003 or Exchange Server 2007 that will provide fast return on investment by improving your productivity, cutting the cost of hardware and support, streamlining management, and integrating your key communications platforms.
Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and also have fast access to Progent's Microsoft certified network consulting experts. With Progent's economically priced network support packages, mid-size organizations can choose a simple co-sourcing service program based on System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent supports System Center Operations Manager to offer small and midsize company information systems enterprise-class reliability, protection and productivity.
Progent's certified Windows 2003 Server consultants offer network support and IT consulting services for the entire line of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, integration, update, and support offerings include system planning, deployment, project management, in-person and remote technical support and troubleshooting, Call Center services, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Stealth intrusion testing is a key part of any overall IT system security strategy. Progent's security experts can perform thorough penetration tests without the awareness of your organization's internal IT staff. Stealth penetration checking shows whether existing security monitoring systems such as intrusion incident warnings and event history monitoring are correctly configured and consistently monitored. Progent can implement continuous automatic penetration testing to define your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, stolen credentials, overlooked patches, and unsound IT product defaults can be chained together by threat actors into the multi-front attacks common to the latest versions of ransomware.
Remote server management cards give network managers full control of a server without the need for an on-site presence. Using remote server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to design, deploy, and manage a fault-tolerant company network that includes remote server management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical support. Progent has experience with a variety of remote server management cards including Aten remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon remote server management cards.
Progent offers nationwide online help and consulting services for businesses who run Solaris networks or whose information systems include a mix of Solaris and Microsoft Windows products. Online network consulting offers maximum return for your information technology dollar by protecting client efficiency and limiting the hours charged for network analysis and repair. Advanced online support utilities and experienced technicians and engineers combine to enable Progent to handle most IT problems without wasting time and money by traveling to your site. In most of cases your IT problems can be dealt with over the phone or through a combination of phone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM premier security specialists to assist with the most difficult network issues.
Microsoft Windows Server 2012 R2 Hyper-V enhances server virtualization in critical areas including multitenancy, agile network infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to take advantage of Hyper-V to install and maintain virtual servers to cut network costs and enhance availability.
Progent has a long background providing a full-spectrum of remote network consulting and urgent troubleshooting services to local governments and schools throughout the United States. Progent is one of the pioneers in delivering expert online network support and has provided network solutions to clients in all 50 states. Remote support saves travel costs and solves issues more quickly than onsite service calls.
Stealth penetration checking is an important part of any overall IT system security strategy. Progent's security professionals can run thorough penetration checks without the knowledge of your organization's internal IT staff. Stealth penetration checking shows whether existing security defense systems such as intrusion detection alerts and event history monitoring are correctly configured and actively monitored. Progent can implement continuous automatic PEN testing to map your internal/external attack surface and to detect ways that vulnerabilities, unsafe configurations, harvested credentials, missing patches, and unsound product defaults can be combined by hackers into the multi-vector attacks typical of modern versions of ransomware.
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important software patches, or resolving performance problems.
Progent's data center support services are designed for businesses with equipment located at Internet Data Centers or data center co-location hosting facilities and requiring on-demand on-premises help at the colocation facility as well as off-site help from Microsoft and Cisco Certified professionals. Progent provides a full range of Internet Data Centers and IDC and co-location consulting services including system topology evaluation, Windows and Linux server integration and maintenance, troubleshooting for server and telecommunications infrastructure, development and installation of high availability configurations, defining and implementing layered security defenses, firewall integration and support, designing load balancing solutions, and planning fault tolerant server and storage clustering systems.
Progent's software developers have worked for two decades with .NET tools and the Visual Studio development environment and can build or update .NET applications quickly and affordably.
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to plan and deploy a disaster recovery system based on Microsoft's latest Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using industry-standard equipment, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for easy, affordable deployment of a stretch cluster quorum arbitration point.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can expand their market, reduce their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and expedite your ROI.
Our Experts Group provides consulting in important fields including Macintosh networking and applications; Support for Linux, UNIX, and Sun systems; MRP, Enterprise Resource Planning, or CRM customization; Strategic and vertical program help; CIO, business analyst, and project management outsourcing; Special applications design and integration; Web site, electronic business, EDI, and client portal design and deployment; DBM management and efficiency help; Management information expertise; and Telecommunications architecture support.
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management solution that includes machine learning technology and expert services to deliver cutting-edge endpoint detection and response (EDR).
Progent's Cisco-Premier network management engineers can help you to run Cisco's network management tools alongside a variety of specialized third-party applications to build a comprehensive network management strategy in order to keep your network running smoothly, conserve limited resources, protect your data, revive rapidly from hardware breakdown or malicious assaults, and allow you to expand or repurpose valuable resources intelligently and affordably as your company evolves.
Progent's Help Desk Call Center management and co-management service programs help organizations to cut costs, enhance output, and adapt rapidly to sudden changes in economic conditions.
The experience of Progent's certified Windows Server consulting team, with an average of over 10 years of work in Microsoft integration, ensures you success in selecting the edition and configuration of Windows 2003 Server that matches best with your business strategy. Progent can also assist you with designing, deploying, managing and supporting sophisticated information technology solutions based on Windows Server, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.
Progent's data protection experts can assist you to design, implement and debug a backup plan built around MSP360 software. MSP360 enables file or image-based backup/recovery for virtual machines and physical computers, supports all leading public clouds, and permits you to create a data protection ecosystem with a low RTO and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and management of your backup system to prevent data loss caused by human mistakes, computer glitches, malicious users, and malware attacks such as ransomware.
Progent's managed services for patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your servers, endpoints printers and scanners, network infrastructure appliances like switches and Wi-Fi access points, and Internet-of-Things (IoT) devices like sensors and health monitors.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can broaden their reach, lower their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.
Progent's managed services for software/firmware update management offer businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking updates to your servers, such as printers, network appliances such as switches and Wi-Fi access points, and Internet-of-Things (IoT) devices like alarms and health monitors.
Progent's team of application experts can provide advanced consulting, custom programming, integration help, and online classes for leading applications that address vital areas including ERP, general accounting, management analytics, web application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of experience providing high-level consulting and troubleshooting support online, Progent can help clients anywhere in the U.S. to eliminate the lost productivity and fees associated with travel and on-site activity without compromising the effectiveness of consulting support.