For small company networks located within the state of Vermont, Progent's Microsoft and Cisco authorized technicians can provide phone support and troubleshooting to repair your network problems fast and cost effectively. Progent has acquired top-notch expertise, sophisticated utilities, and support databases to diagnose and resolve computer network problems while avoiding the expense and time delays normally associated with on-site technical service visits.
If your Vermont small business is situated beyond the larger metro areas such as Burlington, Rutland, or Montpelier, your local network systems support options may be limited in skills, or unavailable during a crisis. This can result in a computer network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of field proven network consultants average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical tasks for a diverse range of customers. This means you obtain not only the technical competency needed for the job, but a professional with proven methods for applying that expertise to provide excellent network solutions.
NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering along with replication to deliver fast, zero data loss disaster recovery (DR) between sites located up to 185 miles (300km) apart. Progent can provide online or on-premises access to a NetApp MetroCluster consultant who can assist you to plan, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your technical requirements and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster solution by providing guidance with tasks like assigning disk pools, determining plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, setting up a configuration replication network, and verifying your DR system to prove adherence with information assurance standards and government mandates.
CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to validate a consultant's ability to design, implement, and support IS controls to reduce risk. Progent can provide the services of a CRISC-certified risk management expert to assist you to create and execute a risk management strategy that follows leading practices promoted by CRISC and geared to match your organization's risk appetite, business goals, and budgetary guidelines.
Citrix Virtual Desktop Support Services
Progent's Citrix-certified virtual desktop consultants can assist you to plan, install, administer, and support a virtualized Windows application delivery and management system by providing Citrix XenDesktop expertise and XenApp support. Progent's Cisco-certified CCIE network consultants can help you enhance your network for distributing server and client-side applications, and Progent's datacenter management and support experts can assist your organization to administer and maintain a remote datacenter that offers high availability, advanced protection, and fast recovery. Progent's Citrix technology experts can also help you manage and support other virtualization solutions from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V support.
CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a recognized qualification that represents mastery in IS security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA credential has consultants undergo an extensive test given by the ISACA professional group. Progent can provide the services of a CISA-Certified network security audit consultant trained to assist businesses in the areas of IS audit process, IT enforcement, network assets and architecture ROI, information technology service delivery, protection of data resources, and disaster recovery planning.
In-depth Expertise in Microsoft's Popular Server Solutions
Progent's group of computer network consulting experts can help large organizations to architect, set up, and manage major rollouts of key Microsoft technologies by offering support like Microsoft Active Directory configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server 2013 configuration, Microsoft Skype for Business migration support and Lync Server 2013 management, plus Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 application development. Progent has helped some of the world's largest companies to integrate technology based on Microsoft servers and can provide branch office IT supports for enterprises with local offices in or larger cities throughout the U.S.
Remote Consulting for Windows Server 2008
The complexity and integration demands of Microsoft Windows Server 2008 calls for an information technology expert with real-world experience and diverse knowledge in architecting and deploying efficient and comprehensive business information networks. The experience of Progent's certified Windows Server 2008 engineers, averaging over ten years of background supporting Microsoft-powered technology, helps insure your success in maintaining and managing your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also help you to evaluate the benefits of upgrading from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that integrates on-premises systems with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.
Remote Support for Windows and Cisco-based Networks
Progentís Technical Response Center provides world-class remote support for Microsoft and Cisco-based systems Nationwide. Progent's certified engineers have the knowledge and experience to assist you to troubleshoot and resolve difficult network problems rapidly and cost effectively. The scope of information technology expertise represented by Progent's team of consultants makes it possible to escalate even the most challenging problems to appropriate subject matter experts as necessary. Whether you need one-time phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's consultants can provide your small business with enterprise-level expertise without the high cost and administrative hassle of running a big in-house support organization.
Cisco Unified Messaging and Collaboration Consulting
Progent offers online or on-premises help from a certified CCIE consultant to help your business to plan, implement, administer and repair unified communications environments supported by Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive experience helping companies of all sizes to build advanced collaboration solutions by delivering expert services that include Unified Communications Manager (CUCM or Unified CM) and CallManager system design and deployment, VoIP phones and soft phones configuration, and wireless IP phone deployment. Progent's consultants can help you with Cisco's extensive portfolio of Unified Communications applications like Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center Express, and Unified Mobility.
Cisco ASA and PIX Firewall and Firepower Services Consulting
The new Cisco ASA 5500-X Series of firewalls with Firepower Services offer significantly more performance than Cisco's previous firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network experts can assist your company to manage your existing PIX or Cisco ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your organization to design, deploy, optimize, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Collaborative Approach to Service and Technical Problem Escalation
Computer technologies have become increasingly complex. At the same time, typical small business networks incorporate products from dozens of different manufactures. This makes network integration and support increasingly challenging. It is impossible for even the most experienced individual to have deep knowledge in all aspects of computer technology, or broad hands-on experience in the enormous range of hardware and software products, versions, and updates that small companies incorporate in their information networks. Progent follows a team approach to computer consulting and depends on application experts to bring in-depth skills when necessary to fix the most intractable problems efficiently, at the lowest expense to you.
ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
Cisco IOS software Upgrade Support
If you includes Cisco appliances, you could be using an outdated version of Cisco IOS, the control software used in virtually all Cisco router as well as the latest switches from Cisco. Cisco often provides updates to IOS to fix problems, plug security vulnerabilities, or add functionality. Unfortunately, updating Cisco IOS or other Cisco control software can be tricky, depending upon your Cisco appliance and your network infrastructure. For example, there may be limited local Flash storage that might cause a new OS version to execute incorrectly. Progent's Cisco CCIE consultants offer a broad variety of support services associated with upgrading Cisco IOS or any other Cisco software platform such as IOS EX, CallManager or Unified Communications Manager. Progent's consultants can perform inventories of your Cisco software, recommend sensible upgrades, provision Cisco appliances, copy software images/, configure and test your update, optimize throughput, resolve issues, and train your network support staff how to utilize any important new functions.
Get in Touch with a Progent Computer Consultant
To see how you can access a Progent computer consultant for online or onsite support in , call 1-800-993-9400 or visit Remote Computer Help.