Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
Headquarters
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 07-559-7400

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 916-273-1400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 1414 Soquel Ave
Santa Cruz, California 95062
Sales Phone: 831-600-4300

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services

Expert Online Service for Vacaville, California Computer Networks from Certified Consultants
Small businesses have typically been overlooked by large network support firms. Many small businesses allow themselves to grow overly reliant on freelance engineers or small support firms who lack the size or extensive knowledge to react promptly or efficiently to network emergencies. Other small companies turn to mass-market service providers that employ personnel able to offer standardized fixes for common problems but who do not have the experience and versatility to handle the variety of configurations and absence of standards that characterizes small company IT systems.

Progent's proven methodology for providing low-cost and effective technical service to small businesses has made Progent one of the premiere Microsoft-certified network service firms in the industry. Progent has provided online support to small businesses in every state in the United States (See Progent's customer testimonials).

For larger businesses, Progent offers co-sourcing services to supplement the skills of your internal network support team. Co-sourcing can save money and help meet schedules for major IT initiatives such as software development, business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your business to plan and implement your cloud strategy.

Main Products and Technologies Supported by Progent for Vacaville, California Businesses
As a Microsoft-certified Partner consulting company that maintains a world-class group of Cisco CCIE networking experts and Apple accredited engineers, Progent provides emergency assistance and low-cost online consulting to Vacaville, CA companies for a broad range of information technologies including:

Service Delivery Options for Vacaville, California Companies
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing computer support services is built on the Call Center structure common to larger IT organizations. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive activity documentation, consistent follow-up, and strict expense control for an array of IT support delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software problems without the cost or delay of in-person service visits. The background of Progent's network consultants makes it possible to resolve most IT issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup process for new clients to address emergency network problems and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn more information about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to give small and midsize companies the best of both worlds: hands-on service technicians when you require them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The response time for in-person service visits is usually less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details about how to register for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all businesses who need prompt and dependable support from an online Helpdesk with effective phone assistance, remote repair capability, and enough technical depth for all needed escalation. Because small and midsize businesses typically are constrained by tight IT funds and can spare little executive attention for handling IT support tasks, Progent's Contact Center Services can be the most cost-effective way to make sure that small business computer networks are always productive. Learn more about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can deliver help with vital technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security consulting, non-stop it system consulting, virtual server solutions, plus integration, programming and training for business programs such as accounting, operations, business analytics, sales automation, and productivity suites. Progent can help with short-term projects such as site relocations and massive software migrations, longer term projects such as management reporting application development and customization, database software development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical applications like Microsoft Exchange Server and MS SQL to provide small businesses with greater degrees of reliability, security, and performance than is possible using the type of on-site data center that is practical for most small and midsize companies. Since Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the investment in building and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions remain updated, security and performance is continually monitored, and systems are consistently archived and available for complete and prompt recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the highest level of dependability and extensibility but that is in addition easy for clients to migrate to a different service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that permit businesses with mixed environments to save significantly on the costs of hardware, system support, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can support the mixed- OS and non- standardized environments typical of small companies, and keeps ownership of the software in the client's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting support to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Vacaville, California Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate network consulting enable small and midsize companies to sidestep the pitfalls associated with over reliance on thinly staffed service firms or independent engineers.

Working with Progent enables your business to:

  • Avoid Over Dependence on Freelance Consultants
    For network support, smaller businesses sometimes depend excessively on individual engineers. Though freelance service engineers carry lower expenses than more substantial support organizations and can afford to bill apparently lower rates, individuals are often too overworked to react rapidly to critical situations. If an independent engineer is busy with another customer, sick, on travelling, or in class, the lack of replacement personnel may require your business to wait for help during a crisis. As your small business expands, network downtime or problems with critical programs get more costly. The dollars you believed you were conserving on an independent consultant can evaporate quickly due to lost output. In addition, when independent engineers encounter unfamiliar problems, the unavailability of a big engineering group to count on for advice requires them to learn in place while your business winds up footing the bill for their continuing education.

  • Have Access to Certified Professionals in Complex IT Solutions
    The majority of small support organizations or independent engineers specializing in small business IT consulting are capable of delivering routine fixes but lack the background to deal efficiently with complex network environments with mixed platforms, numerous sites, Voice over IP systems, mobile clients, integrated financial and operational software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's large group of specialists can benefit your company because enterprise networks are by nature complex, support problems demand thorough knowledge in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and security calls for enterprise-proven leading practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Lacking a solid basis, a sequence of band-aid fixes commonly get piled on top of a marginal structure. As a company grows, reliability and expandability issues can undermine the productivity of the organization. Such environments require thorough assessment, smart strategic planning, and broad-based experience to upgrade to an IT environment that can act as the solid foundation to handle current business requirements and ease downstream expansion.

  • Work with Solution Finders, Not Resellers
    Smaller companies need direction and insight to navigate through an ever more complex maze of IT alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to match consulting support with the real needs of customers. Combining network support and product reselling can result in a situation where the recommended solution is built around a predetermined vendor rather than being based on the true requirements of a customer.

Contact Progent
In case your Vacaville, California company wants to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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