Expert Online Troubleshooting for Vacaville, California Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by large IT support organizations. Many small companies allow themselves to grow excessively dependent on freelance consultants or small support firms who lack the bandwidth or broad skill sets to react quickly or effectively to network emergencies. Still other small companies turn to mass-market service providers staffed with technicians able to offer by-the-numbers fixes for common problems but who do not have the background and versatility to deal with the variety of environments and lack of standards typical of small company IT networks.
Progent's time-tested methodology for providing affordable and effective network service to small businesses has made Progent one of the top Microsoft-certified network consulting firms in the country. Progent has provided remote support to small businesses in every state in the U.S. (refer to Progent's customer testimonials).
Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house IT support team. Co-sourcing can cut costs and help meet schedules for major projects like software development, business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to certified consultants to help your business to plan and execute a sensible cloud computing strategy.
Main Technologies Supported by Progent's Consultants for Businesses in Vacaville, California
Progent's nationwide team of world-class consultants provides assistance for virtually all facets of information systems found in companies of any size. Practice areas supported by Progent in Vacaville include:
Support Delivery Options Available for Vacaville, California Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing computer support services is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid support, thorough service records, consistent follow-up, and strict cost control across a range of IT service delivery options that include remote troubleshooting, onsite help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix network problems without the cost or time loss of in-person service visits. The experience of Progent's network engineers makes it possible to handle most IT issues rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for new customers to address emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more information about Progent's online network troubleshooting services.
- Onsite Support
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support experts to give small and midsize businesses the ideal combination: on-premises support technicians when you need them as well as the remote help of Progent's worldwide team of IT engineers, security professionals, and business application developers. The response time for in-person support calls is usually under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more concerning how to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, refer to Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant network engineering, server virtualization solutions, plus configuration, programming and support for business software such as financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including site moves and massive software upgrades, longer term initiatives such as management analytics application development and customization, database software programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host vital business applications like Exchange and MS SQL to provide small companies with greater degrees of availability, security, and performance than is possible using the type of on-site data center that is realistically affordable for the majority of small companies. Since Progent uses the same data centers that host the equipment of some of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions stay updated, security and efficiency is continually tracked, and systems are regularly backed up and ready for complete and rapid restoration. Find out additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's production servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is also convenient for customers to migrate to another support provider or to move internally when your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, system support, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of small businesses, and retains control of the licenses in the client's possession so that moving to a different virtual system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert online support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on network security and can assist with complex security programs such as SIEM solutions to help enterprises comply with industry guidelines and statutory regulations for network data protection and reporting.
The scope and size of Progent's engineering staff bring a powerful set of advantages to companies trying to increase the business value of their information system within an affordable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, at the front lines of network support, executing a wide variety of IT tasks for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not only world-class IT help, but also a consultant with proven methods for fixing real-world network problems efficiently.
Find out more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you are charged just for received services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no sign-up charge and requires no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with major bills for quick solutions. Another benefit of by-the-minute billing is that clients are not inclined to permit incipient problems to stay unaddressed until they become major problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports given by each staff member to every client. The discipline of documenting and organizing service records allows more efficient support and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Small businesses who work with freelance service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive.
Find out additional information concerning Progent's knowledge transfer services.
In case your Vacaville, California company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).