Immediate Remote Help for Vacaville California Computer Networks
For organizations located in Vacaville California, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-certified security experts to help with advanced security design and diagnostic jobs.
Progent's remote support engineers provide excellent value because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support reduces immediate costs because solutions accumulate minimal billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting expertise is particularly helpful in environments that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical remote service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick fixes manage to end up as large bills. Progent's penchant for disposing of technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to connect to your company's system remotely without violating system security.
Progent's proven customer support reporting system stores comprehensive documentation of the service that Progent's clients have received. Progent's team consultants have access to the specifics of services delivered to each customer by every Progent consultant. This database of issues and fixes is organized as a conveniently exploitable support knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with key technology companies including Cisco and Microsoft open up other vast support knowledge bases and allow fast response from vendors' internal support staff so Progent's remote service experts are able to come up with optimal resolutions quickly.
Remote support services offered by Progent to businesses in Vacaville California include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts can provide computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams integration, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to assist your company to install, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and validates a consultant's networking skills at the expert level. CCIEs can resolve the most stubborn challenges surrounding network design, deployment, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise allows them to fix problems rapidly. In common cases, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your environment using the latest remote support technology in order to perform efficient, safe, and affordable analysis and repair.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure products by offering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to recover quickly following a damaging penetration. Security solutions offered by Progent cover in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; setting up firewalls; building safe architectures for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide range of computer technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that incorporate Linux with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-based solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Major Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's leading enterprises. The ProSight line of network monitoring and management services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Vacaville Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or improving your established organization, identifying or customizing Call Center software products to address the special requirements of your corporation, or providing temporary phone support personnel to work with your internal Call Center team to deal with demanding situations such as software transitions, major updates, or installing new applications.
Progent's Call Center staff of veteran network consultants provides your customers in Vacaville California instant contact with a large technical support group with extensive background delivering telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's target is to fix instead of simply annotate IT issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team offers online professional engineering support and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Vacaville California online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your network support is proactive rather than reactive. By spotting emerging problems before they expand into full-scale emergencies, proactive monitoring can avoid stressful and expensive information system crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that support a variety of OS platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Vacaville California, Progent's phone-based computer support specialists can provide effective and affordable IT support the instant your organization requires it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while avoiding the cost and lost time that comes with on-premises support visits.
Even if your Vacaville organization relies on a local freelance support technician or maintains a full time organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to handle unexpected system emergencies or especially complex integration problems.
Benefits of Progent's IT Support for Organizations in Vacaville California
Progent's online IT consulting services allow your Vacaville organization to enjoy the benefits of immediate, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will derive greater strategic value by being increasingly available, efficient, and secure. Benefits to your company include:
- Convenient remote expansion of your on-site support resources
With most businesses in Vacaville California, local network support providers, whether represented by freelance consultants or an in-house maintenance staff, can solve typical network problems. On the other hand, IT crises may occur when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support technicians. In these cases, Progent's online support specialists provide a convenient, fast, and affordable solution to supplement your regular resources and to transfer useful information to increase your capability to deal with downstream issues locally.
- Less Dependence on Individual Consultants
For IT support, smaller businesses commonly depend on independent freelance consultants. Although freelance consultants have less internal costs than big consulting firms and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of reserve personnel may require your business to wait for help during an IT crisis. As your network expands, network unavailability and trouble with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup support expertise to make sure your network stays available.
- Create a Solid Basis for Seamless Growth
Businesses often start with an information architecture implemented on a modest budget. Without a proper framework, slap-dash fixes often get piled onto an unstable foundation. As a network grows, reliability and expandability issues can hinder the success of the organization. These badly designed environments require careful assessment, intelligent strategic planning, and wide IT knowledge to evolve to a system architecture that can offer the stable foundation to meet critical business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Product Resellers
Smaller companies require advice and technical training to negotiate an increasingly complicated maze of product options capable of accelerating business success and enhancing efficiency. Businesses do not need a network engineer who is attempting to sell a certain vendor's technology. IT consulting and product selling can lead to a situation where the proposed
solution is designed around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to match technical consulting with the best needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical background, refined remote support software, and understanding of corporate IT enable offices to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the front lines of network service, performing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This means that you get not only expert IT help, but also a consultant with field-tested approaches for using technical knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by each staff member to every client. The discipline of documenting and organizing service activity results in more effective support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.