Immediate Online Technical Support for Vacaville Networks
For companies in Vacaville or anywhere in California, Progent offers online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to solve the majority of network issues rapidly. This reduces direct costs because solutions require minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves even more in indirect costs by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting know-how is particularly helpful for businesses that depend on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing model for online help is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike many online service companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent situations where speedy. minor repairs manage to end up as large bills. Progent's penchant for handling technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven methodologies which permit the maximum level of efficiency for remote help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's network remotely without breaching corporate security.
Progent's advanced customer support reporting application includes extensive records describing the service that Progent's customers have received. Progent's team consultants have the benefit of the details of support delivered to each customer by every Progent engineer. This history of issues and resolutions is stored as a readily exploitable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional extensive support databases and permit priority access to manufacturers' internal support staff so Progent's remote service experts are able to come up with the best solutions promptly.
Online support offered by Progent to clients in Vacaville and anywhere in the state of California include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts can provide network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to assist your company to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and certifies an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn problems encountered in network infrastructure design, installation, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. CCIEs provide exceptional cost-effectiveness since their depth of experience permits them to solve problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment via the latest remote support technology in order to provide quick, safe, and affordable analysis and repair.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's popular selection of infrastructure appliances by offering services that include:
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to clean up rapidly following a damaging breach. Security services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; establishing safe techniques for off-site and mobile communication; securing your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent offers advanced remote consulting support to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a wide range of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced technology used by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all critical areas of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Vacaville Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your workers in Vacaville or anywhere in the state of California fast assistance from an effective network service resource with extensive background providing phone help and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a crucial contributor to company success, and Progent's policy is to resolve rather than merely document technical issues.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts staff can supply phone-based and in-depth consulting support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Vacaville, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so that your computer maintenance is proactive and automated. By spotting possible trouble spots before they cause crashes, remote monitoring can ward off stressful and costly service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems powered by a mix of platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in Vacaville or anywhere in the state of California, Progent's online computer support engineers are ready to provide expert and economical IT help the instant your business requires it. More than 15 years of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.
Even if your Vacaville organization deals with a regular independent support technician or maintains a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected network emergencies or especially complicated integration problems.
Details of Progent's Remote Computer Support for Vacaville
Progent's phone support, remote repair, system security consulting, and network management services offer companies in Vacaville or throughout the state of California unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's experts can deliver your business enterprise-level IT support while allowing you to eliminate the expense and hassle of running a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Vacaville and is also ideal for customers in more remote areas of California that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad selection of Microsoft support utilities, technical information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a per-minute basis, so you pay only for the services you receive. Progent requires no minimum fee for phone help and asks for no ongoing subscription fee for support services provided during regular working hours. This keeps you from facing big bills for quick fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers the services of authorized professionals with experience in planning, implementing, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic support offerings consist of system integration, MS Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise in critical business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Project Management and Application Design
Apple Mac Help
Amazon MWS Programming
By providing a full service centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that align with the special needs of your business.
- Sophisticated Remote Access Tools
Secure online access allows Progent's service experts to see exactly what your users see. This makes it easier to find fast solutions to issues that might otherwise demand a costly onsite visit. Cutting-edge online connectivity tools and expert engineers together allow Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Service for High Network Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT experience, refined support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the forefront of IT service, performing a broad variety of IT tasks for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who work with trusted independent consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.