Fast and Affordable Online Technical Support for Valencia California Information Networks
Urgent Phone Help for Valencia NetworksFor companies in Valencia California, Progent offers online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and have access to the sophisticated tools required to resolve most network issues quickly. This reduces direct expenses because service calls require minimal chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits additionally with incidental costs by reducing or avoiding network outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical remote service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing prevent scenarios where quick solutions somehow turn into large tabs. Progent's skill at dealing with problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and proven methodologies which permit the highest degree of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent's Technical Response Center can interface to your company's environment without violating corporate security.

Progent's powerful customer support reporting system keeps thorough records describing the service that Progent's customers have received. Progent's authorized engineers have access to the records of support delivered to every Progent client by any Progent engineer. This database of trouble tickets and responses is organized as a readily accessible internal database that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's remote service experts are able to find the most efficient resolutions promptly.

Online support services offered by Progent to clients in Valencia California include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These include health checking, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your specified IT personnel and your assigned Progent consultant so emerging issues can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable transparent backup and rapid restoration of critical files, apps, system images, and VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A wide range of devices can be utilized for this added means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may register several verification devices. To find out more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Service Desk offers a smooth supplement to your internal support group. End user access to the Help Desk, delivery of technical assistance, issue escalation, trouble ticket creation and updates, efficiency metrics, and management of the service database are cohesive regardless of whether incidents are resolved by your internal support staff, by Progent's team, or a mix of the two. You have complete versatility to extend or reduce your part of technical support work as required. Progent provides startup installation and provisioning of the professional services automation (PSA) software plus documentation, validation and education. To learn more about ProSight Co-Managed Support, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business projects and activities that derive the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete major projects economically and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Valencia California immediate communication with a reliable network service group with extensive background offering phone support and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of business performance, and Progent's intent is to resolve rather than just record network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides online advanced engineering expertise and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To read more on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center2, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Valencia California online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to suit your business so your computer support is proactive and automated. By detecting possible trouble spots before they result in full-scale emergencies, system monitoring can ward off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks that incorporate a variety of operating systems.
How Your Valencia Company Can Contact Progent's Online Support Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Valencia California, Progent's online network support specialists can provide expert and cost-effective IT help whenever your company has to have it. Over 20 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Valencia business works with a local freelance support technician or maintains a full time IT staff that can handle ordinary computer issues, Progent's Microsoft certified engineers can still offer a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to resolve unexpected network emergencies or especially complicated integration projects.

Features of Progent's Online Computer Services for Valencia California
Progent's phone help, Internet-based troubleshooting, network security consulting, and system management services give companies in Valencia California the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your business world class IT support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Progent applies no service activation charge and asks no monthly commitment for services provided during regular business hours. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be forced to allow less critical problems to fester. .

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    Progent can provide the part-time assistance of a veteran CIO who can provide a broad perspective to help your company select and maintain network solutions appropriate for your current needs and that can serve as a firm basis for your future growth. Progent's temporary Chief Information Officer services offer financial advantages to organizations trying to maximize the benefits from their network expenditures but who are unable or hesitant to take on another executive-level position to their head count. Since Progent is vendor-agnostic, with a sizable staff of consultants certified to support all leading operating systems and connectivity technologies plus a wide selection and application software, Progent is in an ideal position to provide unbiased advice along with advanced technical help for creating IT solutions that fit the special needs of your business.

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    Progent's consultants can assist you to plan and carry out an efficient migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management for both onsite and cloud resources.

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    Progent's certified consultants offers offsite and on-premises support services to assist you to administer, support, and troubleshoot computers based on Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, backup and restore, online connectivity, mobile device integration, wireless configuration, and remote network monitoring and alerts.

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    Progent's Microsoft-certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, optimize your infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT management team, create an enterprise-wide security plan, automate network management, assist with application development, and build and validate a disaster recovery/business continuity plan.

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    Progent can help you prepare and execute a smooth migration to Microsoft Dynamics GP so that you retain your data, strengthen your protection, enhance your analytics, take full advantage of Microsoft Office support, and minimize productivity interruption by creating and executing a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your company reports and business analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to produce specialized line-of-business applications and eCommerce programs that work transparently with Dynamics GP.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to contain the spread of an active ransomware breach. Call 800-462-8800

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    Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by each staff member to every customer. The practice of detailing and archiving support activity allows more efficient support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won't let go of vital service information.

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    Progent's expert consultants can show you how to design and deploy a smooth in-place Exchange Server 2003 upgrade plan that avoids network downtime, reduces ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-location upgrades, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2003 help, repair, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business needs.

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    Progent's temporary staff augmentation services enable businesses to respond to the need for IT support personnel without incurring the expense and hassle associated with vetting and hiring reliable technical workers and without adding to your full-time workforce.

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    Progent can assist you to design an upgrade to Microsoft Teams from Skype for Business and configure, manage, and troubleshoot a cloud or hybrid deployment of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.

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    Progent can provide economical online support from consultants with expertise in a wide array of utilities and services that deliver solutions for backing up Windows, Mac, and Linux servers and workstations as well as laptops and smartphones. Progent can provide consulting support for all major data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, MozyPro, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can assist your company to install, enhance, or troubleshoot backup/restore solutions for a variety of environments such as on-premises, edge to datacenter, cloud-based, or hybrid.

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    Microsoft Forefront TMG 2010 builds on the powerful security technologies of ISA Server 2006 and provides a centrally administered Internet gateway that acts as a single-server platform for an array of security features such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security reporting capabilities, permits custom reports generated by SQL Server, integrates with Active Directory to simplify authentication, and can be installed as a virtual server to cut costs and enhance recoverability. Progent's Microsoft consultants can assist you to plan and execute pilot and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent's consultants can also help your organization to migrate smoothly to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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    Progent is one of the most expert network support companies for creating email and messaging systems based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies derive the full advantages of Exchange 2000 under common situations including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 administration.

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    Progent's Ekahau-certified Wi-Fi network design consultants can help your business to design, deploy, optimize, manage and debug a Wi-Fi network optimized for your building. Progent can provide remote or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF signal analysis, Ekahau Analyzer for resolving RF signal issues, and Ekahau Insights for monitoring the performance of multiple Wi-Fi sites.

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    Progent's Ekahau-certified Wi-Fi consultants can assist you to plan, install, enhance, manage and troubleshoot a Wi-Fi solution customized for your environment. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF analysis.

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    Award Winning Specialists Email Polymorphic Virus Protection

    Progent's ProSight Email Guard uses the technology of leading data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.

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    Progent can assist your organization to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to SCCM 2012 from an older device and application management solution or help you to modify your current SCCM 2012 environment to accommodate your changing business requirements. Also, Progent can assist you to build an infrastructure that takes full advantage of SCCM by delivering expertise with associated Microsoft technologies such as ADDS, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Progent has 20 years of experience assisting small and mid-size companies to plan, implement, tune, administer, and debug IT networks that incorporate telecommuters.

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    Progent offers clients access to engineers who have earned some of the IT industry's most prestigious certifications. Progent believes that customers have the right to be sure that their computer support professionals have formal training as well as broad real-world backgrounds so that Progent's customers can engage Progent's support with confidence. In many cases, vendor certifications like the CCIE confers privileges for significantly superior vendor support than is offered to uncertified service providers, enabling Progent to offer customers a better class of IT service. In addition, recognized credentials such as CISSP or ISSEP for network security can aid enterprise customers to show compliance with regulatory demands by engaging the assistance of recognized industry experts.

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    Progent's Shared Help Desk service makes it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

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    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, endpoints printers and scanners, network appliances like switches and Wi-Fi access points, and Internet-of-Things devices such as alarms and robotics.

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    Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and public switched telephone network calling. Lync 2010 can extend the capability of Exchange, SharePoint Server and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Windows AD. Lync can also cut expenses by eliminating VoIP equipment and subscription fees, PBX gear, or conventional video conferencing technology. Progent's certified IM and Presence experts offer online and onsite support services to assist you to maintain and repair your existing Lync 2010 environment or assess the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help you to plan and carry out an efficient Skype for Business upgrade.

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    Fortinet next-generation firewalls are industry leaders in delivering best-in-class performance for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can help your business to integrate your Fortinet FortiGate security appliances to safeguard all your IT resources at the network edge, within the data center, at branch locations, and in the cloud.

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    Forefront Threat Management Gateway builds on the proven security capabilities of Microsoft ISA Server and provides a centrally managed Internet gateway that acts as a single-server platform for an array of security functions such as an application and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront TMG 2010 includes advanced web security logging and reporting capabilities, allows custom reports powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual machine to lower expenses and enhance availability. Progent's Microsoft engineers can assist you to design and execute pilot and production deployments; interface Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server 2010, and SharePoint; set up Forefront Threat Management Gateway 2010 to operate on a virtual server with Windows Hyper-V; and provide continuing support and repair services. Progent can also assist your organization to upgrade economically to Forefront Threat Management Gateway 2010 from ISA Server.

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    Progent's Cisco wireless IP phone configuration and troubleshooting consultants offer remote and on-premises support to help you build and maintain a Cisco Wi-Fi IP phone deployment by providing services that can range from troubleshooting the configuration of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.

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    Progent's Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the rapid creation of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides built-in support for XML and can query across the Internet and outside the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information network. Progent can also help you migrate from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    Progent's Disaster Recovery/Business Continuity specialists offer in-depth backgrounds helping small organizations to reduce system downtime by providing affordable remote consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network design, data backup and restore solutions, and non-disruptive system maintenance. Progent's business continuity consultants can assist you to develop and validate a sensible business continuity plan that aligns with your business needs and IT budget. Progent's disaster recovery specialists can help you to design, implement, and maintain fault-tolerant technologies including non-stop Internet access, virtualization, clustering, network load balancing, continual off-site backup, and multi-location hot backup centers.

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