Fast Remote Troubleshooting for Valencia Computer Networks
For organizations located in Valencia or anywhere in the state of California, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic issues.
Progent's remote support engineers provide excellent value because they have the real-world experience and have access to the advanced technology required to resolve the majority of network issues quickly. This reduces immediate expenses because solutions use up fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves additionally in incidental costs by reducing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to typical online support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where quick solutions somehow turn into large tabs. Progent's skill at disposing of technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies which ensure the maximum degree of effectiveness for online consulting and repair for IT networks of any size. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to access your company's system without breaching corporate security.
Progent's proven customer support reporting system keeps thorough records of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services delivered to every client by every engineer. This database of problems and resolutions is stored as a conveniently retrievable internal knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft open up additional massive support databases and allow fast access to vendors' internal support staff with the result that Progent's online consulting specialists can determine the best resolutions quickly.
Online support offered by Progent to customers in Valencia and throughout the state of California include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration support, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to help your company to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and certifies a person's networking knowledge at the expert level. CCIEs know how to resolve the most complex problems occurring in network infrastructure design, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs are an excellent value since their broad experience enables them to fix problems quickly. In many instances, less experienced consultants can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network via the latest remote troubleshooting technology to perform quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking products. Cisco infrastructure consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points consulting services, Cisco WiFi controllers integration consulting, Cisco VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can strengthen the immunity of your Windows, macOS and OS X, or Linux environment against attacks or help you to recover rapidly after a damaging breach. Security services offered by Progent include: comprehensive information security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a broad range of information technologies such as system architecture, messaging systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from older systems to Windows or Linux-based solutions. Progent's group-based approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by some of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Valencia Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or revamping your current one, identifying or customizing Call Center software to meet the unique demands of your corporation, or adding temporary phone support staff to supplement your internal Help Desk group to handle demanding events such as software transitions, mass updates, or installing new business software.
Progent's Call Center staff of seasoned information technology experts provides your workers in Valencia or anywhere in the state of California instant access to a large network service resource with extensive experience delivering telephone-based consulting and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a significant driver of business efficiency, and Progent's target is to resolve and not just track technical issues.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group can supply remote advanced consulting support and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and training for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Valencia, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so your computer support is proactive rather than reactive. By anticipating emerging problems before they evolve into downtime, automated monitoring can avoid inconvenient and expensive network failures. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a mix of operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Valencia or anywhere in the state of California, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system support the moment your organization needs it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve network problems rapidly while eliminating the expense and lost time associated with on-site service calls.
Even if your Valencia business has a regular independent support technician or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to address sudden system crises or especially tough integration problems.
Features of Progent's Online Computer Services for Valencia
Progent's phone support, remote repair, network security expertise, and network administration services offer offices in Valencia or throughout the state of California unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Valencia and is also ideal for customers in geographic areas of California that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, technical information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone support and requires no monthly subscription fee for services delivered during normal working hours. This keeps you from paying big bills for routine repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to authorized specialists with experience in designing, deploying, and managing networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core support offerings consist of technology integration, MS Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting expertise for specific application areas. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Database Administration and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that match the special needs of your business.
- State of the Art Remote Access Software
Protected remote access permits Progent's service professionals to see precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require an expensive personal service call. Sophisticated remote access tools and experienced engineers together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers need immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, refined support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, in the trenches of network support, executing a broad range of IT projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not only expert IT skills, but also a consultant with proven methods for using computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help per minute. As a result, you are charged only for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for support services provided during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.