Fast Remote Technical Support for Valencia Networks
For businesses located in Valencia or anywhere in the state of California, Progent offers online help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to handle advanced security design and diagnostic issues.
Progent's remote support experts offer exceptional value due to the fact that they possess the practical background and have access to the advanced tools required to solve most information system issues rapidly. Efficient support reduces direct expenses since service calls use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is particularly important for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you receive. Unlike typical online service organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with scenarios where speedy. minor solutions somehow end up as big bills. Progent's skill at dealing with technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized technologies and proven processes that promote the highest level of effectiveness for online technical support and repair for IT systems of all sizes. Progent offers protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to access your company's network without compromising system security.
Progent's proven technical support database application includes extensive histories of all support that Progent's clients have received. Progent's authorized engineers have access to the records of all help provided to each Progent customer by every Progent engineer. This history of trouble tickets and responses is structured as a conveniently accessible support database that enables Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal resolutions in the least time.
Remote support services provided by Progent to companies in Valencia and anywhere in the state of California include:
Authorized MS Windows Support
Progent's Microsoft-expert remote service experts can provide computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration support, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable desktop consulting and support services to assist your company to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking engineers, and validates a person's technical knowledge at the expert level. CCIEs can handle even the most difficult problems occurring in network design, integration, administration, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness because their deep expertise allows them to find solutions for problems quickly. In common instances, less experienced service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of the latest remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of infrastructure products. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Wireless Access Points planning and integration services, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security services to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or help you to recover quickly after a damaging breach. Security services offered by Progent cover thorough network security and compliance analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; installing firewalls; designing safe architectures for off-site and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for recovering services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a broad spectrum of computer technologies including system architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight line of IT management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute critical projects within budget and on time. Progent's special remote engineering services include:
How Your Valencia Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk staff of experienced network consultants offers your computer users in Valencia or anywhere in the state of California immediate contact with a reliable technical support resource with extensive background offering telephone-based support and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a solid enabler of company productivity, and Progent's target is to solve rather than just document network problems.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff can supply online and in-depth engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Valencia, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so that your computer support is proactive rather than reactive. By detecting emerging trouble spots before they cause full-scale emergencies, automated monitoring can avoid inconvenient and costly information system failures. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks powered by a variety of platforms.
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Valencia or anywhere in the state of California, Progent's phone-based network support specialists can deliver effective and economical system help the instant your organization has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair IT problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Valencia office works with a regular independent consultant or maintains an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to address sudden system crises or especially complicated integration problems.
Advantages of Progent's Network Help for Businesses in Valencia
Progent's online technical help services enable your Valencia company to enjoy the benefits of timely, expert network support without the expense of maintaining a full-time IT staff. Your information system will derive added business value by becoming more available, efficient, and secure. Advantages to your company include:
- Convenient remote expansion of your local support resources
For most businesses in Valencia and throughout California, local computer service resources, whether represented by outside consultants or an in-house maintenance staff, can deal with the majority of network issues. However, major troubles might occur when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support people. In these cases, Progent's online service professionals provide a convenient, fast, and affordable way to augment your regular help and to convey useful information to improve your capability to handle downstream issues locally.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller companies often depend on independent freelance service providers. While independent service people have smaller internal costs than larger support firms and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of fallback personnel may require your business to wait for help during an IT crisis. As your business expands, system unavailability and trouble with critical software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support experts to make sure your network remains up and running.
- Build a Scalable Basis for Seamless Growth
Organizations often start with an information architecture implemented on a modest budget. Without a scalable infrastructure, band-aid fixes often get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can impede the success of the business. These badly designed systems require proper analysis, smart strategic planning, and broad-based IT expertise to upgrade to a system architecture able to deliver the solid foundation to handle current business demands and ease downstream expansion.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller companies need advice and technical training to negotiate an increasingly complex maze of product options capable of promoting business growth and improving productivity. These companies do not need a computer engineer who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a scenario where the recommended
solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align technical expertise with the best interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 upgrades, Windows 2003 Server upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be forced to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by each consultant to each customer. The practice of detailing and organizing support activity results in more effective support and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.