For small and midsize companies in Valencia or anywhere in California, Progent offers support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has provided remote support to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote support engineers represent exceptional value due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of information system issues quickly. Efficient support reduces direct expenses since solutions take up fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in indirect costs by minimizing or eliminating system outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing model for remote help is designed to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you pay just for the support that you actually get. Unlike typical remote support companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with scenarios where speedy. minor solutions somehow turn into major bills. Progent's penchant for handling technical issues efficiently results in your business saving money.
Progent's Remote Service Tools
Through years of experience, Progent has refined a collection of optimized tools and field-proven methodologies which allow the highest level of effectiveness for remote consulting and troubleshooting for small company information networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's Technical Response Center to communicate with your company's system without violating corporate security.
Progent's highly evolved customer support reporting system includes detailed histories for the support that Progent's clients have received. Progent's team engineers have access to the records of all help delivered to each Progent client by every Progent engineer. This archive of trouble tickets and resolutions is stored as a quickly retrievable internal knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to other vast technical databases and allow quick response from vendors' in-house engineering staff with the result that Progent's remote service experts can come up with the best solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Valencia or anywhere in California or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's remote network support engineers offer certified skills in a comprehensive set of disciplines. This breadth of technical skills enables Progent's engineers to handle practically any emergency that may take place in a small or midsize company information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with mixed-platform networks, Progent also offers access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical support services provided by Progent to clients in Valencia and throughout the state of California include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a broad range of computer technology such as system architecture, messaging systems, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older applications to current Windows or Linux-based solutions. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for networking professionals, and indicates a person's networking knowledge at the expert level. Cisco CCIEs can handle the most stubborn problems occurring in network infrastructure planning, deployment, maintenance, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep experience allows them to find solutions for even the most intractable problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few support providers make CCIEs available to assist small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can get urgent support for complex network infrastructure problems that are hurting business efficiency but are beyond the scope of your regular network support personnel. Progent's Cisco CCIE engineers can interface to your computer system using the latest on-line troubleshooting tools to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-expert online service experts can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of online desktop support and troubleshooting services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM and CISSP network security engineers can provide a variety of security solutions that can bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recuperate quickly following a damaging penetration. Security services available from Progent include: in depth security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; establishing safe architectures for remote and mobile communication; securing your email infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses frequently need. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Valencia Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center support programs for small companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center support services are intended for smaller organizations who don't have the budget to create an internal Call Center but who need fast access to a dependable Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or enhancing your current organization, identifying or modifying Help Desk software to address the particular requirements of your business, or adding occasional online personnel to reinforce your in-house Help Desk team during demanding events like software migrations, major upgrades, or rolling out new business software.
Progent's Call Center team of veteran information technology experts provides your computer users in Valencia or anywhere in the state of California immediate communication with a dependable network service resource with years of experience offering phone consulting and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a major driver of company performance, and Progent's policy is to solve instead of just track IT issues.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers online and in-depth engineering support and training in special business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and MS Excel. To read more about Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac experts can nurture the creative components of Macintosh computing by providing phone-based help support and training in imaging, sound, and motion video. Progent's support professionals offer help in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or setting up an audio/video production lab.
Online Network Monitoring Support
Progent can provide companies in Valencia, or anywhere in the state of California, online network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your network support is proactive and automated. By detecting possible problems before they grow into full-scale emergencies, proactive monitoring can avoid stressful and expensive network failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services