For small businesses in Valencia or anywhere in California, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote technical support services offer excellent value because they are equipped with the real-world experience and the advanced tools to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since solutions take up a smaller number of chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike many remote support organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate situations where speedy. minor solutions manage to end up as big invoices. Progent's skill at disposing of problems efficiently translates into your company conserving money.
Progent's Remote Support Technologies
Over time, Progent has developed an array of optimized tools and field-tested methodologies which ensure the maximum degree of efficiency for online help and repair for small company information networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the staff of Progent's remote service group to interface to your system without breaching system security.
Progent's proprietary customer support reporting application keeps thorough histories describing all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to every client by every Progent consultant. This database of anomalies and resolutions is stored as a quickly accessible internal knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft permit access to additional vast technical support databases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting specialists can determine the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Valencia or anywhere in California or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's online support engineers offer advanced credentials in an extensive array of products and technologies. This broad range of technical skills allows Progent's engineers to tackle almost any problem likely to take place in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.
To help companies with multi-operating system environments, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online services Offered by Progent to companies in Valencia and throughout the state of California include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of information technology such as network architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from older applications to the latest MS Windows or Linux environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for diagnosing anomalies within UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and validates an individual's network technology skills at the master level. CCIEs can deal with even the most intractable problems occurring in network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and developing workarounds or identifying program updates. CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to resolve the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Few support firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco CCIE so your company can receive urgent support for complex network issues that are impacting worker efficiency but are beyond the scope of your regular IT maintenance personnel. Progent's CCIE consultants can connect to your environment using state-of-the-art on-line troubleshooting tools to provide fast, secure, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-premier online support engineers can deliver network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and deployment,
Skype for Business migration support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of online PC desktop services such as Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISM and CISSP security consultants offer a range of system protection services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate quickly following a serious penetration. Security services available from Progent cover in depth security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing safe techniques for remote and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small businesses often request. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Valencia Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center support alternatives for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are well suited for small companies who lack the budget to build and maintain an in-house Call Center but who require fast response from an efficient Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate complex problems to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or improving your current organization, identifying or enhancing Help Desk Call Center software to handle the special needs of your company, or providing occasional online personnel to reinforce your internal Help Desk group to handle unusually busy situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network consultants provides your customers in Valencia or anywhere in the state of California rapid assistance from a dependable technical support group with years of background offering telephone-based help and remote diagnostics for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's policy is to resolve instead of merely record network issues.
Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff offers remote and in-depth engineering support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as CRM, Project, Office Word, and Excel. For more on Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can support the artistic components of Macintosh systems by providing phone-based consulting support and education in graphics, audio, and video. Progent's support professionals can provide assistance in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio or video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Valencia, or anywhere in the state of California, remote network monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so that your IT support is proactive rather than reactive. By uncovering possible issues before they evolve into crashes, proactive monitoring can avoid stressful and costly network failures. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by a combination of platforms.
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.