Immediate Online Support for Valencia California IT Networks
Immediate Remote Support for Valencia NetworksFor companies in Valencia California, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-certified security experts to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional value because they have the practical background and have access to the advanced technology needed to resolve the majority of information system problems quickly. This lowers direct costs because solutions require minimal chargeable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting experience is particularly helpful in environments that depend on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are billed only for the support that you actually get. Unlike typical online support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor solutions somehow turn into big tabs. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized technologies and proven processes which ensure the maximum degree of efficiency for remote help and repair for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your computer system without compromising corporate security.

Progent's powerful technical support reporting application keeps thorough documentation describing all service that Progent's clients have received. Progent's authorized engineers have access to the history of services provided to each customer by any Progent engineer. This archive of problems and resolutions is stored as a quickly retrievable proprietary database that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft open up other massive support databases and allow quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to determine the best solutions quickly.

Remote services offered by Progent to clients in Valencia California include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow transparent backup and rapid recovery of critical files, applications, system images, and VMs. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For more information about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk team of veteran information technology experts provides your workers in Valencia California quick assistance from a reliable support resource with substantial background offering phone consulting and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's target is to fix and not just track IT issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply remote advanced engineering support and training in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To learn additional information on Progent's expertise, programming, and education services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Valencia California online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can adapt Operations Manager for your environment so your IT support is proactive and automated. By spotting possible trouble spots before they cause downtime, proactive monitoring can ward off stressful and costly network crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by a variety of operating systems.
How Your Valencia Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Valencia California, Progent's phone-based computer support specialists can provide effective and economical system support the instant your organization needs it. Over 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to solve network problems rapidly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Valencia business works with a regular freelance consultant or maintains a full time IT staff that can handle the majority of network problems, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to deal with sudden system crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Valencia California
Progent's remote technical help services allow your Valencia business to enjoy the advantages of timely, world-class IT support without the expense of managing an in-house IT staff. Your network will derive added business worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    With most companies in Valencia California, nearby network service providers, whether consisting of independent consultants or an internal IT staff, can solve the majority of network problems. On the other hand, major troubles can strike when your regular resources are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local support technicians. In these situations, Progent's online service experts provide a convenient, quick, and economical way to augment your local help and to convey useful knowledge to improve your ability to deal with downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller businesses often depend on independent freelance service providers. While freelance consultants have less internal costs than big consulting companies and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the lack of backup personnel may require your company to go without assistance during an emergency. As your business grows, network unavailability and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support experts to make sure your network stays available.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically start with an information architecture created on a modest budget. Lacking a proper framework, band-aid repairs can get thrown on top of an unstable foundation. As a company grows, reliability and expandability problems can hinder the productivity of the organization. These poorly designed environments need careful analysis, intelligent strategic planning, and wide technical expertise to evolve to a network infrastructure that can deliver the solid foundation to meet current business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller offices need guidance and technical education to negotiate an ever more complicated maze of product options capable of promoting business success and enhancing productivity. They do not need a network engineer who is trying to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable technology instead of the true needs of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, refined remote support software, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, at the forefront of network service, performing a wide variety of IT projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical capability, but also a support engineer with proven approaches for applying technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you are billed just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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