Immediate, Low-cost Online Computer Network Help for Vallejo, California Small Companies
For more than two decades, Progent has focused on providing world-class IT support to clients with small-company budgets. Progent has developed a unique support system that features a cost-effective, seamless virtual office infrastructure, custom remote repair tools, a substantial team of consultants accredited in a broad array of technical practice areas, a Call Center service model that maximizes efficiency and ensures follow-up, a global group of remote troubleshooting experts, on-site support dispatching for the majority of most zip codes in the U.S., and a company ethos committed to resolving network issues in the shortest time and at the least cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal IT service team. Co-sourcing can save money and minimize technical risks for big projects like software development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to help your company to plan and execute a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for Businesses in Vallejo, California
Progent's nationwide team of world-class engineers provides assistance for virtually all aspects of network technology deployed by businesses of all sizes. Technologies served by Progent in and around Vallejo include:

Support Delivery Options for Vallejo, California Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Service Model promotes rapid response, comprehensive activity documentation, consistent follow-through, and tight expense monitoring across a range of IT service delivery modes that include online repairs, on-premises support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix network issues without the expense or time loss of travel for onsite service calls. The background of Progent's network consultants allows them to resolve the majority of network issues quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new clients to address emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site technical support for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to give small businesses the ideal combination: on-premises support technicians when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The response time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how to register for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems. To learn more, visit Help Desk Services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection engineering, fault tolerant network consulting, virtualization strategies, plus configuration, customization and support for small business software such as financials, operations, reporting, CRM, and productivity software. Progent can help with one-time projects such as office relocations and massive system upgrades, longer term initiatives such as management analytics software programming and support, relational database software development and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of dependability, protection, and performance than is possible using the type of on-site data center that is realistically affordable for the majority of small organizations. Since Progent uses the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and revisions stay current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and rapid recovery. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is also simple for customers to transfer to a different service provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the multi- OS and loosely standardized networks common with smaller companies, and keeps control of the licenses in the customer's hands so that migrating to a new virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online consulting support to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Vallejo, California Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise network support allow small companies to sidestep the pitfalls associated with excessive dependence on small support organizations or independent engineers.

Teaming with Progent enables your small business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network support, smaller businesses often rely excessively on individual consultants. Although individual service engineers have lower expenses than more substantial IT service organizations and can afford to bill nominally smaller fees, individuals are frequently stretched to far to respond quickly to critical problems. If a freelance consultant is busy with another customer, ill, on travelling, or in training, the absence of replacement personnel may force your business to go without help during an emergency. The more your small business expands, system downtime or difficulties with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly due to lower productivity. In addition, when independent consultants confront new technologies, the lack of a large engineering group to rely on for help requires them to train in place while your business ends up footing the costs for their ongoing training.

  • Gain Access to Experts in Complex Information Technology Solutions
    Many smaller support firms or independent engineers focused on small company IT support are capable of providing connect-the-dots solutions but don't have the seasoning to deal cost-effectively with complex network environments with mixed operating systems, multiple locations, VoIP implementations, mobile clients, integrated accounting and operational software, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's extensive staff of experts can be valuable to your company because big-company environments are characteristically complicated, integration issues require in-depth knowledge in numerous technical disciplines, and achieving a high degree of stability, reliability, and protection calls for industry-tested leading practices.

  • Build a Firm Foundation for Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Lacking a solid architecture, a sequence of band-aid fixes often get tossed on top of a marginal structure. As a business grows, stability and scalability issues can hinder the success of the business. Such networks need thorough evaluation, smart business analysis, and broad-based expertise to migrate to a network environment that will act as the reliable basis to meet current business requirements and support downstream growth.

  • Partner with Solution Finders, Not Resellers
    Smaller companies require direction and education to work through an ever more complex maze of technology alternatives offered for enabling business growth and improving productivity. Businesses do not need an IT engineer or service firm that attempts to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align consulting support services with the real needs of customers. Combining network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a customer.

How to Contact Progent
If your Vallejo, California business needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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