Fast, Low-cost Online Computer Support for Vallejo, California Small Businesses
For more than twenty years, Progent has specialized in providing world-class network support services to customers with small-business IT budgets. Progent has built a unique support solution that includes a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a substantial team of consultants certified in a broad array of technical disciplines, a Help Desk Call Center service model that promotes responsiveness and guarantees follow-up, a worldwide group of remote service professionals, in-person support options for the majority of most zip codes in the U.S., and a company culture committed to solving technical issues in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the technical skills of your internal IT support team. This can reduce expenses and help meet schedules for major IT initiatives such as application development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your company to design and execute your cloud strategy.

Main Areas of Expertise Supported by Progent's Consultants for Business Networks in Vallejo, California
Progent's national group of industry certified experts offers help for all aspects of information technology found in businesses of any size. Practice areas supported by Progent in Vallejo include:

Service Delivery Alternatives for Vallejo, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Model promotes fast support, comprehensive activity documentation, reliable follow-through, and strict expense monitoring across a range of IT service delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and fix network issues without the expense or delay of in-person support calls. The experience of Progent's network engineers allows them to handle the majority of IT issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate urgent situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides onsite computer assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to deliver small and midsize businesses the best of both worlds: onsite service technicians when you need them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business application developers. The wait time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, fault tolerant network design, virtual server solutions, plus configuration, programming and support for small business software such as accounting, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including office relocations and massive software migrations, longer term initiatives such as management information software development and support, relational database application programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater levels of reliability, security, and performance than is feasible using the class of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of some of the planet's biggest information technology companies, Progent can eliminate the expense of building and managing the systems required for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain updated, security and performance is constantly tracked, and systems are regularly backed up and available for full and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in an environment that not only provides the highest level of dependability and expandability but that is also simple for customers to transfer to another service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow businesses with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the multi- platform and non- standardized environments common with smaller companies, and keeps control of the software in the customer's hands so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online consulting support to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including protection, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Vallejo, California Businesses
Progent's staff size, breadth and depth of technical skill, and experience with corporate network support enable small and midsize companies to avoid the problems associated with excessive reliance on small service firms or individual consultants.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT services, smaller companies often depend heavily on independent consultants. Although freelance service providers carry lower expenses than more substantial IT service firms and can typically bill apparently smaller rates, freelancers are sometimes unable to respond quickly to urgent network problems. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of replacement staff may force your company to go without assistance in case of an emergency. The more your small business expands, network downtime or problems with line-of-business applications become more costly. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lost productivity. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a large consulting group to count on for help forces them to train in place while your business winds up footing the bill for their ongoing education.

  • Gain Access to Expertise in Advanced Network Issues
    The majority of smaller support firms or freelance consultants who concentrate on small business IT support are capable of delivering connect-the-dots solutions but lack the background to work efficiently with complicated network environments with a variety of platforms, multiple locations, VoIP implementations, mobile workforces, interconnected accounting and analytical applications, data-driven web sites, and custom business software. Progent's background with global companies and Progent's large team of specialists can be valuable to your business because enterprise environments are by nature complicated, integration problems demand thorough knowledge in numerous technical areas, and reaching an acceptable level of robustness, availability, and security requires industry-proven best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of ad hoc repairs often get thrown on top of a weak structure. As a company evolves, stability and scalability problems can obstruct the productivity of the organization. These environments require thorough evaluation, intelligent business planning, and broad-based experience to upgrade to an IT infrastructure that will act as the solid basis to handle critical business needs and ease future expansion.

  • Team with Solution Finders, Not Product Resellers
    Small businesses require direction and insight to work through an increasingly complicated array of technology alternatives available for accelerating growth and improving efficiency. Businesses do not need a network engineer or support organization that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent sells services and expertise only. This permits Progent to align technical support with the real interests of customers. Combining network support and product reselling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the true requirements of a customer.

Get in Touch with Progent
If your Vallejo, California business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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