Vallejo, CA Remote Help from World-class Network Service Consultants
Progent's computer network support services can provide your Vallejo, CA company affordable and dependable support from Microsoft and Cisco certified consulting engineers. By delivering network consulting help when you require it, offering specialized expertise for critical technologies, delivering value-added services such as automated network monitoring, and charging only for support you use, Progent gives your Vallejo, California company an affordable option for maximizing the profitability of small-scale office information systems. Whether you have a local system, rely on cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses and local governments to create and support a reliable and secure information network and to have fast access to the seasoned consulting ordinarily restricted to enterprises who are able to maintain a large in-house IT group.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house network service staff. Co-sourcing can save money and minimize technical risks for big projects like software design and development, business continuity preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited consultants to help your company to design and implement your cloud computing strategy.

Main Technologies Serviced by Progent's Consultants for Business Networks in Vallejo, California
Progent's national group of certified support professionals provides help for virtually all facets of network technology used by companies of all sizes. Areas served by Progent in Vallejo include:

Support Delivery Alternatives for Vallejo, California Companies
Progent offers a selection of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures fast response, comprehensive service records, reliable follow-up, and strict expense monitoring across an array of network service delivery options that include online repairs, on-premises help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix network problems without the expense or delay of travel for onsite service visits. The experience of Progent's network engineers allows them to handle most network issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration process for new customers to accommodate emergency network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn additional information about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to give small and midsize businesses the optimal solution: on-premises support technicians when you require them as well as the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning how and why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all companies who require fast and reliable access to a professional Help Desk with efficient telephone assistance, online troubleshooting tools, and enough technical depth for full problem escalation. Since small and midsize companies typically are constrained by tight IT budgets and can spare little executive bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that small business computer systems stay productive. Learn more about Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security consulting, high availability network consulting, virtualization solutions, plus configuration, programming and training for business applications including financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive software upgrades, longer term projects such as business analytics software development and support, database application development and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL in order to provide small and midsize companies with higher levels of dependability, security, and recoverability than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that support the gear of some of the world's biggest IT companies, Progent can eliminate the cost of building and maintaining the systems required for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and service packs stay current, security and performance is constantly tracked, and systems are consistently archived and ready for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and expandability but that is also convenient for customers to transfer to another service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization techniques that permit businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can support the mixed- platform and non- standardized environments typical of small companies, and retains control of the software in the customer's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online consulting services to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Vallejo, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with corporate network consulting enable small companies to avoid the problems associated with excessive dependence on thinly staffed support firms or freelance engineers.

Working with Progent enables your small business to:

  • Prevent Excessive Reliance on Individual Consultants
    For IT services, smaller companies sometimes depend heavily on individual consultants. Though individual service providers have lower expenses than more substantial IT service organizations and can afford to bill apparently smaller fees, they are occasionally too overworked to respond rapidly to critical network problems. If an independent engineer is busy with different client, sick, on travelling, or in training, the lack of backup personnel may require your business to go without help in case of a crisis. As your company grows, network downtime or difficulties with line-of-business applications become more costly. The money you believed you were conserving on an independent consultant can disappear quickly because of lost output. In addition, when freelance engineers confront new problems, the unavailability of a large consulting group to count on for assistance requires them to learn with the meter running while your organization winds up with the bill for their ongoing education.

  • Gain Access to Experts in Advanced Network Issues
    Many small support firms or freelance consultants specializing in small company IT consulting are capable of providing routine fixes but don't have the experience to work efficiently with complex network environments with mixed platforms, many offices, VoIP implementations, remote workforces, integrated financial and analytical applications, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's extensive group of experts can benefit your business because enterprise environments are characteristically complex, support issues demand thorough understanding of in numerous technical areas, and achieving an acceptable degree of robustness, availability, and security calls for enterprise-proven processes.

  • Create a Firm Basis for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a proper architecture, a sequence of improvised repairs commonly get piled on top of a tenuous foundation. As a business grows, stability and expandability issues can undermine the success of the organization. Such networks need thorough assessment, smart business planning, and broad-based expertise to upgrade to a network infrastructure that will act as the solid foundation to meet critical business requirements and support future expansion.

  • Partner with Solution Finders, Not Resellers
    Smaller companies require direction and education to navigate through an increasingly complicated maze of IT options offered for accelerating growth and improving productivity. Businesses do not need a network engineer or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services and expertise exclusively. This allows Progent to match technical services with the real interests of customers. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a preselected technology instead of being based on the actual requirements of a small business.

Contact Progent
In case your Vallejo, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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