Vallejo, CA Remote Help from World-class Network Service Consultants
Progent's computer network help services can deliver your Vallejo, CA company affordable and dependable access to world-class computer professionals. By providing network support service when you require it, offering advanced expertise for key applications, offering unique support such as automated server monitoring, and invoicing only for support you use, Progent gives your Vallejo, California business an affordable option for maximizing the profitability of small-scale office networks. Whether you have a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for organizations to create and maintain a robust and safe IT network and to have fast access to the skilled help usually available only to corporations who are able to set up a sizeable internal IT staff.
For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT support group. This can save money and minimize technical risks for big projects such as application programming, business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to help your business to plan and implement a sensible cloud computing strategy.
Main IT Areas Supported by Progent for Vallejo, California Office Networks
As a Microsoft-certified Partner IT service firm with a large team of Cisco CCIE network experts and Apple certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Vallejo, CA companies for a wide array of computer technologies including:
Support Delivery Alternatives Available for Vallejo, California Businesses
Progent has a variety of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting, and IT administration. Progent's model for providing IT support services is based on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive activity documentation, dependable follow-through, and tight cost monitoring across a range of network service delivery options that include remote troubleshooting, in-person help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises service calls. The experience of Progent's IT consultants allows them to handle most IT issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time clients to address urgent network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out additional details about Progent's remote network troubleshooting services.
- Onsite Service
Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to give small companies the optimal solution: hands-on support technicians when you need them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business software developers. The response time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details concerning why to sign up for Progent's in-person network service.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who need prompt and dependable support from a professional Helpdesk with efficient phone support, online troubleshooting tools, and sufficient technical depth for all needed escalation. Because small and midsize companies typically are constrained by limited information technology budgets and can provide little executive attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that business computer networks are always productive. Learn more about Progent's Help Desk outsourcing services.
- Consulting Services
Progent provides small companies budget-friendly availability of enterprise-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security consulting, fault tolerant it system engineering, virtualization strategies, plus integration, customization and support for business software including financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as office moves and massive software migrations, longer term projects such as business analytics application development and customization, database application programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system administration, or urgent services like disaster recovery and malware removal.
- Application Hosting
Progent can host critical applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with higher levels of availability, security, and performance than is possible using the class of on-site data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest IT companies, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs stay updated, protection and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is in addition easy for customers to transfer to a different service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit small businesses with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered solution, can support the multi- OS and non- standardized networks common with smaller companies, and keeps ownership of the software in the customer's hands so that moving to a new virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Vallejo, California Small Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise network consulting allow small and midsize businesses to sidestep the problems related to excessive dependence on thinly staffed service firms or freelance consultants.
Teaming with Progent enables your company to:
- Avoid Over Reliance on Individual Consultants
For IT services, smaller companies sometimes depend heavily on independent consultants. Though freelance service engineers have lower expenses than more substantial support organizations and can typically bill nominally smaller rates, freelancers are often too overworked to react rapidly to urgent network problems. If an independent engineer is occupied with different client, ill, on vacation, or in training, the absence of replacement personnel may require your company to go without assistance during a crisis. The more your small business expands, system downtime or problems with critical applications become more expensive. The dollars you thought you were conserving on an independent consultant can evaporate fast because of lost productivity. In addition, when independent engineers encounter unfamiliar problems, the lack of a large consulting group to fall back on for assistance requires them to learn on the job while your business winds up footing the costs for their ongoing training.
- Gain Access to Experts in Sophisticated Network Solutions
Many smaller service organizations or independent consultants specializing in small business IT consulting are capable of providing connect-the-dots solutions but don't have the experience to work cost-effectively with complicated IT environments with mixed operating systems, many locations, VoIP implementations, mobile clients, integrated accounting and analytical applications, data-driven web sites, and custom business software. Progent's background with global enterprises and Progent's large group of experts can be valuable to your company because big-company networks are by nature complicated, support issues require in-depth knowledge in many technical areas, and reaching a high degree of robustness, reliability, and protection calls for industry-proven leading practices.
- Create a Solid Basis for Seamless Growth
Small businesses typically start with a network cobbled together on a shoestring budget. Without a strong architecture, a series of band-aid repairs commonly get piled onto of a weak foundation. As a business evolves, stability and scalability issues can undermine the success of the business. These environments need proper evaluation, intelligent strategic planning, and in-depth expertise to migrate to an IT environment that can provide the reliable basis to meet critical business requirements and ease downstream expansion.
- Team with Solution Consultants, Not Product Vendors
Small companies require direction and insight to work through an increasingly complex maze of technology options offered for enabling business growth and enhancing productivity. Businesses do not need an IT engineer or support organization that tries to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services and expertise only. This permits Progent to match consulting services with the real interests of clients. Mixing network support and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being based on the actual requirements of a customer.
If your Vallejo, California business wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).