Professional Remote Help for Vallejo, California Small Business Computers from World-class Consultants
Small companies have traditionally been ignored by major network support firms. Many small businesses permit themselves to become dangerously dependent on individual engineers or small consulting organizations who don't have the bandwidth or comprehensive knowledge to react promptly or effectively to network crises. Other small businesses turn to mass-market support firms staffed with personnel able to offer standardized solutions to common problems but who are missing the background and versatility to deal with the diversity of environments and absence of standardization typical of small business information systems.

Progent's time-tested methodology for delivering low-cost and effective technical support to small businesses has made Progent among the top Microsoft-certified IT service firms in the country. Progent has delivered remote help to small businesses in every state in the United States (refer to Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house IT service group. This can save money and help meet schedules for big IT initiatives such as software development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your company to design and execute your cloud computing strategy.

Key IT Areas Supported by Progent for Vallejo, California Businesses
As a Microsoft-certified Partner consulting firm with a world-class group of Cisco Premier CCIE networking consultants and Apple Computer certified consultants, Progent provides emergency troubleshooting and low-cost remote consulting to Vallejo, CA small businesses for a wide range of computer technologies including:

Service Delivery Options Available for Vallejo, California Businesses
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's paradigm for delivering network support is based on the Call Center structure familiar to big IT organizations. Progent's Contact Center Support Mechanism promotes fast support, comprehensive activity documentation, dependable follow-through, and tight expense monitoring for a range of IT support delivery alternatives that include remote troubleshooting, onsite support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and fix hardware and software problems without the expense or time loss of in-person support calls. The background of Progent's network engineers makes it possible to resolve the majority of network issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate emergency network problems and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more details about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online support experts to deliver small businesses the ideal combination: hands-on support technicians when you need them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for on-site service calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning how and why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems. To learn more, visit Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting. For more information, refer to Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class consultants who can provide assistance with critical technologies including Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test products, network security engineering, non-stop it system consulting, virtualization strategies, plus integration, customization and training for small business software including accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as site relocations and massive system upgrades, extended projects such as customizing a legacy ERP platform to a modern MS Dynamics or Dynamics 365 package, database software programming and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system administration, or urgent services such as disaster recovery and virus removal.

  • Network Infrastructure Expertise for Telecommuters
    Progent can help small and mid-size companies to design, deploy and debug the network infrastructure for at-home workers. Aspects of network infrastructure where Progent's consultants offer support include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and implementation, and robust Internet connections. For details about Progent's network infrastructure consulting expertise for an at-home workforce, visit network infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the top degree of dependability and expandability but that is also simple for customers to transfer to a different service provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system maintenance, and IT management while getting world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the software in the client's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online support to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex array of network technologies including firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of network security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government requirements for IT information protection and incident reporting.

The breadth and depth of Progent's consulting staff bring a unique set of advantages to customers trying to maximize the business value of their information system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the front lines of IT service, executing a broad range of technical projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not only expert technical skills, but also a consultant with field-tested approaches for repairing actual IT problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with big invoices for fast fixes. Another benefit of by-the-minute pricing is that clients won't be tempted to allow incipient problems to fester until they become major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each client. The practice of detailing and organizing support activity allows more effective service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who won't let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Small companies who utilize freelance consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and productive. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Vallejo, California company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    For small and midsize organizations, computer security and information assurance and regulatory compliance can be too complex to master yet too risky to ignore. The world's biggest institutions have been breached, and the leading cloud services have occasionally been knocked out. It looks like there's no place to hide. Progent makes it affordable for smaller organizations to carry out vital IT security projects successfully by providing the advantage of billed time to the closest minute without any minimum billing for remote support. You can have access to a world-class computer expert to provide precisely the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist you with any aspect of system security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and creating a comprehensive security strategy.

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