Professional Online Help for Vallejo, California Computer Networks from World-class Consultants
Small businesses have typically been overlooked by large IT support organizations. Many small companies permit themselves to become overly dependent on freelance engineers or small support organizations who don't have the size or extensive skill sets to respond promptly or effectively to network emergencies. Other small businesses resort to mass-market service firms that employ technicians taught to provide standardized solutions to common problems but who do not have the background and technical scope to deal with the diversity of environments and absence of standardization typical of small business IT networks.
Progent's proven methodology for delivering affordable and effective network support to small companies has made Progent one of the premiere Microsoft-certified network consulting firms in the industry. Progent has delivered online help to small businesses in every state in the U.S. (See Progent's client testimonials).
For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal network service staff. Co-sourcing can cut costs and help meet schedules for big projects such as application design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to certified experts to assist your business to design and implement your cloud computing strategy.
Primary Practice Areas Serviced by Progent's Consultants for Companies in Vallejo, California
Progent's national team of certified support professionals provides help for all facets of information technology deployed by businesses of any size. Technologies served by Progent in Vallejo include:
Service Delivery Options for Vallejo, California Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering computer support is built on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism ensures rapid support, thorough activity records, dependable follow-up, and tight cost monitoring across a range of network support delivery options that include online troubleshooting, onsite help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of in-person support calls. The background of Progent's IT engineers makes it possible to handle most network issues quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional details about Progent's online computer support expertise.
- On-site Support
Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the optimal solution: hands-on support technicians when you need them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business software developers. The wait time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning why to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues. For details, see Online Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, high availability network design, server virtualization solutions, plus configuration, programming and training for small business applications such as financials, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as site relocations and massive system upgrades, extended initiatives like management analytics application programming and support, relational database application development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and MS SQL to provide small businesses with greater levels of reliability, security, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same facilities that support the equipment of many of the planet's largest IT organizations, Progent can save you the investment in creating and managing the systems needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain current, security and efficiency is constantly tracked, and systems and data files are regularly archived and ready for full and rapid recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top level of dependability and scalability but that is also easy for customers to transfer to another service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow small businesses with multi-vendor environments to save significantly on the expense of capital equipment, system support, and network administration while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can handle the multi- OS and non- standardized networks common with smaller companies, and keeps control of the software licenses in the client's hands so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers expert remote consulting support to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine physical IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Vallejo, California Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise network consulting allow small and midsize businesses to avoid the problems associated with excessive reliance on small support firms or freelance consultants.
Teaming with Progent's Experts enables your company to:
- Prevent Excessive Reliance on Individual Consultants
For IT support, smaller businesses often rely heavily on individual consultants. Although individual support providers carry lower expenses than larger support organizations and can typically charge apparently lower rates, they are often unable to react rapidly to critical problems. If a freelance engineer is busy with another client, ill, on vacation, or in training, the lack of replacement staff may require your company to wait for assistance during an emergency. The more your company expands, system unavailability or difficulties with line-of-business programs get more expensive. The money you thought you were saving on an independent consultant can disappear fast because of lost productivity. Also, when independent engineers encounter new problems, the lack of a big consulting group to rely on for assistance requires them to learn in place while your business ends up with the bill for their ongoing training.
- Have Access to Experts in Sophisticated Information Technology Issues
Many small service organizations or freelance consultants who concentrate on small business IT support may excel at providing connect-the-dots fixes but lack the seasoning to deal efficiently with complex network environments that have a variety of platforms, multiple offices, VoIP systems, remote workers, interconnected financial and operational applications, eCommerce, and custom line-of-business software. Progent's experience with worldwide companies and Progent's extensive staff of specialists can be valuable to your small business because enterprise environments are by nature complex, integration issues demand in-depth knowledge in many technical disciplines, and reaching a high level of robustness, availability, and protection requires industry-tested best practices.
- Build a Firm Basis for Seamless Growth
Small companies typically start with a network implemented on a tight budget. Lacking a proper basis, a sequence of ad hoc fixes commonly get tossed onto of a tenuous foundation. As a company evolves, stability and expandability problems can hinder the success of the organization. These networks need proper assessment, smart business planning, and in-depth experience to migrate to a network environment that will act as the solid basis to meet current business requirements and ease future expansion.
- Team with Solution Providers, Not Resellers
Smaller companies require guidance and insight to work through an increasingly complex array of technology options available for enabling growth and enhancing productivity. They do not need a network engineer or service organization that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent provides consulting and services only. This allows Progent to align technical services with the real interests of customers. Mixing network consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than being driven by the actual needs of a client.
Get in Touch with Progent
In case your Vallejo, California company needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).