Quick, Low-cost Online Network Troubleshooting for Vallejo, California Small Businesses
For over twenty years, Progent has specialized in delivering enterprise-class IT support to customers who have small-business IT budgets. Progent has developed a powerful service system that features a cost-effective, tightly connected virtual office infrastructure, custom online troubleshooting technology, a large pool of engineers accredited in a wide array of IT disciplines, a Call Center operational model that maximizes efficiency and ensures follow-up, a worldwide group of on-line service professionals, in-person support availability for the majority of most zip codes in the United States, and a corporate culture focused on fixing network problems in the least time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the skills of your internal network service team. Co-sourcing can save money and minimize technical risks for major projects such as software development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Core Technologies Serviced by Progent for Vallejo, California Businesses
As a Microsoft-certified Partner computer support firm with a large group of Cisco certified CCIE network infrastructure consultants and Apple Computer accredited engineers, Progent provides urgent assistance and low-cost online consulting to Vallejo, CA businesses for a wide array of computer technologies including:

Service Delivery Options for Vallejo, California Businesses
Progent offers a variety of options for providing small businesses with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's model for delivering IT support is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model ensures fast support, thorough activity documentation, dependable follow-up, and strict expense monitoring for an array of network support delivery options that include remote repairs, on-premises help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the expense or delay of on-premises service visits. The background of Progent's IT engineers allows them to handle most network issues quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support engineers to deliver small companies the best of both worlds: in-person support technicians when you require them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for on-site support visits is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more details about how to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for small and midsize companies who need prompt and reliable access to an online Helpdesk with effective phone assistance, remote repair capability, and sufficient technical strength for full problem escalation. Since small and midsize companies typically have tight IT funds and can provide little executive attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective option to make sure that business computer networks stay productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, non-stop network consulting, virtual server solutions, plus configuration, programming and training for business programs including financials, operations, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including office moves and massive system migrations, longer term projects such as business reporting software programming and customization, relational database application development and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange Server and Microsoft SQL in order to provide small businesses with higher levels of dependability, security, and recoverability than is feasible with the type of on-site data center that is practical for most small and midsize businesses. Since Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can save you the cost of building and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain current, protection and performance is continually tracked, and systems and data files are consistently archived and available for complete and prompt restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also convenient for customers to transfer to another service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow companies with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can support the multi- OS and loosely standardized environments typical of smaller companies, and keeps control of the software in the client's possession so that migrating to a different virtual system is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online consulting support to help businesses of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Vallejo, California Businesses
Progent's size, scope of technical skill, and experience with corporate network consulting enable small and midsize companies to sidestep the pitfalls related to over reliance on thinly staffed service organizations or independent consultants.

Teaming with Progent allows your business to:

  • Avoid Over Dependence on Freelance Consultants
    For IT support, smaller companies sometimes rely heavily on independent consultants. Though individual support providers have lower expenses than more substantial IT service firms and can afford to charge apparently smaller rates, they are sometimes spread too thin to react quickly to critical problems. If an independent engineer is busy with another customer, ill, on travelling, or in class, the absence of backup personnel may force your business to wait for assistance during a crisis. As your small business grows, network unavailability or difficulties with critical applications get more costly. The dollars you believed you were saving on an independent consultant can be eaten up quickly because of lower productivity. In addition, when freelance consultants confront new problems, the lack of a big consulting team to rely on for help requires them to train with the meter running while your company winds up footing the costs for their ongoing education.

  • Gain Access to Expertise in Sophisticated Network Solutions
    Many small service organizations or independent consultants focused on small business IT consulting may excel at delivering connect-the-dots fixes but lack the seasoning to work efficiently with complex IT infrastructures that have mixed operating systems, many offices, Voice over IP implementations, remote workforces, integrated financial and operational software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's large group of specialists can be valuable to your company because enterprise networks are inherently complex, support problems require thorough understanding of in numerous technical disciplines, and reaching a high level of stability, availability, and security calls for enterprise-proven processes.

  • Build a Firm Basis for Growth
    Small companies typically start with a network implemented on a tight budget. Without a strong basis, a sequence of improvised fixes commonly get piled on top of a marginal structure. As a business grows, reliability and expandability problems can undermine the success of the organization. Such networks need thorough evaluation, smart business analysis, and in-depth experience to upgrade to an IT environment that will provide the solid foundation to handle critical business needs and support downstream expansion.

  • Partner with Solution Finders, Not Resellers
    Smaller businesses require direction and education to work through an increasingly complex maze of IT options available for enabling business growth and enhancing productivity. Businesses do not need a network consultant or service firm that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent provides services exclusively. This allows Progent to match technical support with the genuine needs of customers. Combining network support and product reselling can lead to a situation where the recommended solution is based on a predetermined technology instead of being driven by the true requirements of a customer.

Get in Touch with Progent
In case your Vallejo, California company wants to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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