Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for technical services. Clients are not required to spend money on retainers or minimum commitments that could result in buying support that is never provided. Progent offers an extended hours remote support program and does not bill for driving time with the exception of emergency support in which on-site labor is under four hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent charges affordable by-the-minute rates for the services of seasoned consulting experts. Progentís Microsoft Certified consultants are fast, efficient, and experienced. By billing at a reasonable per-minute rate and resolving issues quickly, Progent gives small and mid-size businesses the top return-on-investment you can find in the country for IT consulting.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model requires no complex service agreements, minimum commitments, or concealed surcharges for support services provided during regular working hours. Many service organizations have minimum commitments or similar extra charges that push support bills. For online support, you are billed only for the actual minutes Progent uses dealing with your problem. If it only requires a few minutes to resolve your difficulty, then you only pay for those minutes. For regularly scheduled on-site service calls reserved more than 24 hours in advance, you pay only for the time when Progent's consultant is actually on location solving your technical issues. No on-location charges, travel time, or expenses. Just our low per-minute rate. For urgent same-day on-site service calls, you could be required to pay for the Progent engineer's travel time, but never a higher expedited service rate. Because Progent maintains a large team of expert engineers located across the service territory and in major cities across the U.S, an available expert is normally close by to help.

  • Low Overhead Through Leveraged Technology
    Progent delivers services in the most efficient way possible so as to produce timely, affordable solutions. By exploiting the latest technology, Progent trims the costs from service logistics and reduces operational expenses. Progent's remote support and automated monitoring push service costs down dramatically by resolving problems quickly and preventing serious failures. Progent's efficient virtual office network enables Progent's support staff to concentrate on resolving information technology problems and waste less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a leader in delivering protected remote help to business networks worldwide. When practiced properly, remote support offers dramatic productivity improvements and cost savings by solving issues in a fraction of the time that would be required for an on-premises support call. Progent's remote service professionals are able to solve problems quickly, and Progent's per minuite pricing model for online service shields clients from being billed for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For more information about Progent's IT service outsourcing, check out Progent's Network Service Outsourcing Datasheets, available in Acrobat files for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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