Computer Help for Small Companies
Value Pricing for Network Outsourcing Nationwide Remote and Onsite Consulting
Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical services. Clients are not required to pay for retainers or monthly commitments that could result in buying consulting that is never provided. Progent offers an after-hours remote technical support program and does not charge for travel except for urgent support where on-site time is under 4 hours.
Key features and benefits of Progent's value pricing include:
- Competitive By-the-Minute Rates
Progent bills at affordable by-the-minute rates for access to proven support experts. Progent’s Microsoft and Cisco Premier engineers are fast, effective, and experienced. By billing at a reasonable per-minute rate and solving problems fast, Progent offers small and mid-size companies the top ROI you can find in the country for network consulting. - Simple Engagement Model with No Retainers or Surcharges for Standard Services
Progent's streamlined per-minute engagement model demands no complex service agreements, minimum commitments, or concealed surcharges for support services delivered during normal working hours. Many support firms have minimum charges or other extra charges that inflate service costs. For online help, you are billed only for the actual minutes Progent uses working on your problem. If it only takes ten minutes to solve your difficulty, then you only pay for those few minutes. For scheduled on-location service calls booked at least one day ahead, you pay only for the time when Progent's consultant is there on site fixing your technical issues. No on-site surcharges, travel fees, or expenses. Just Progent's low per-minute rate. For emergency same-day on-premises support jobs, you may have to pay for our consultant's driving time, but not at a higher emergency rate. Because Progent offers a large pool of seasoned consultants located throughout the area and in key regions across the United States, a capable consultant is usually nearby to assist you. - Low Overhead Through Leveraged Technology
Progent provides services as efficiently as feasible so as to produce fast, low-cost solutions. By taking advantage of advanced technology, Progent streamlines support logistics and minimizes operational overhead. Progent's online help and proactive monitoring drive service bills down significantly by resolving problems quickly and avoiding serious breakdowns. Progent's efficient virtual office network allows Progent's support staff to concentrate on fixing IT issues and spend less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions. - Remote Support
Progent is a pioneer in providing protected remote support to business networks worldwide. When practiced correctly, remote service provides significant productivity improvements and cost reductions by dealing with issues in a small percentage of the time that would be needed for an on-premises service visit. Progent's remote service professionals know how to resolve problems quickly, and Progent's low-granularity billing scheme for online service shields customers from being billed for help that is never provided. - Proactive Monitoring
ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.
If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Navision Setup and Support
Immediate MRP Integration Firm
In addition to offering access to Microsoft Dynamics GP consultants, Progent has experts in Dynamics AX, Dynamics NAV (Navision), Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, upgrade assistance, and 1-on-1 or group online training tailored to meet your specific requirements. Progent's consultants also can show you how to build and support a protected, reliable network foundation to run your ERP, MRP and accounting solutions.
Support Outsourcing Branch Office
Colocation Integration Services
For large businesses, Progent can supplement internal network support groups by offering extensive background in deploying critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global businesses with branches, Progent can act as a transparent nearby supplement of corporate IT management. Progent’s enterprise support services include corporate-wide security, remote branch office support, network design, Sarbanes Oxley compliance, project management, and world-class service for multiple location office environments based on Enterprise Windows 2000. Progent can provide field consultants and specialists to assist with a campus move or office move, or a network architect to assist with building or using an Internet Data Center or Hosting Facility.
Solaris with Windows Engineers
Engineers UNIX, Windows
Progent's UNIX family consulting experts provide small companies and software developers help with administering and supporting UNIX, Linux or Solaris environments that run with Microsoft-powered technology. Progent offers your business access to UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad array of experience provides you with an easy single consulting firm to show you how to build and manage a protected and reliable mixed-platform network and communications environment that supports UNIX and Microsoft interoperability by integrating MS Windows with major versions of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
ProSight domain expiration management Consultants
Consulting Services IT asset management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of the time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it.
Microsoft Project Server 2010 Troubleshooting
Microsoft Project Server 2013 Troubleshooting
Progent's Microsoft consultants can provide in-depth expertise in deploying, operating and debugging all versions of Microsoft Project, Microsoft Project Server, and Project Online and can provide a broad variety of affordable online consulting services following industry best practices to help organizations of any size to get all the advantages of this powerful project management solution. Support services available from Progent include solution design, software configuration and migration, strategies for secure collaboration among local and offsite users, network optimization, and specialized online training.
SCVMM Planning Support and Integration
SCVMM 2012 and Hyper-V Computer Consulting
Progent can help businesses of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and library resources; design, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help your company to migrate from an earlier release of SCVMM or from a third-party virtualization management platform, and Progent can help you to enhance and repair your current SCVMM 2012 ecosystem to make sure you realize maximum business value.
Integration Services Fully Redundant Internet Network
Clustered Server Troubleshooting
Progent’s fault tolerant system consultants provide non-stop computing consulting, disaster recovery services, network load balancing, 24x7 interoffice access, non-stop Internet interface design, 24x7 data center services, and other 24x7 networking services to help your company integrate a non-stop network for mission-critical applications. Progent possesses the experience to design economical, fault-tolerant systems by utilizing the expanding library of Microsoft Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized consultants can show you how to you build a high-availability mutli-site network with a completely redundant Internet connection and efficient system load balancing.
Technology Professional Lync Server 2013 Mirrored Back End Servers
Services Lync Server 2013 IM
Lync 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both IP-based and traditional PSTN calling. Microsoft Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office or Office 365 and streamlines management through integration with Windows AD. Lync can also cut expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's certified unified communications experts offer online and onsite support services to help you to manage and repair your existing Lync Server 2010 deployment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also help you to design and execute an efficient Skype for Business upgrade.
Comprehensive Event Management Remote Support Services
Remote Monitoring and Reporting Professionals
Mid-sized businesses can get all the benefits of Microsoft System Center Operations Manager 2007 and have fast availability of Progent’s Microsoft and Cisco Premier network consulting professionals. Thanks to Progent's economically priced IT service packages, medium-size organizations can select a basic co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, proactive warnings, in-depth reporting, Help Desk support, and remote service. For companies with mission-critical environments who need zero-downtime networking, Progent offers a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to provide mid-size business networks world-class reliability, security and productivity.
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