Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical support. Clients are not forced to spend money on retainers or monthly commitments that could cause paying for support that is never delivered. Progent offers an extended hours remote support program and does not charge for travel with the exception of urgent support in which onsite time is less than 4 hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent charges competitive by-the-minute rates for access to seasoned support professionals. Progent's Microsoft Certified engineers are quick, efficient, and experienced. By charging a competitive per-minute rate and resolving issues fast, Progent offers small and medium-size businesses the top ROI you can find in the country for network support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model demands no complicated service agreements, retainers, or hidden charges for services provided during normal business hours. Many support firms have minimum commitments or similar added charges that push service bills. For online help, you are billed just for the logged time Progent spends dealing with your technical issues. If it only takes a few minutes to resolve your difficulty, then you only pay for those minutes. For regularly scheduled on-location service work booked more than one day ahead, you pay just for the period when Progent's consultant is actually on location fixing your technical issues. No on-location charges, driving fees, or expenses. Just Progent's low per-minute rate. For urgent same-day in-person service jobs, you may have to pay for our engineer's driving time, but never a higher expedited service rate. Because Progent offers an extensive pool of seasoned consultants located throughout the service territory and in key cities throughout the U.S, an available consultant is usually close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers services as efficiently as possible so as to produce fast, low-cost solutions. By exploiting advanced technology, Progent trims the costs from service delivery and minimizes operational expenses. Progent's remote support and proactive monitoring drive support bills down significantly by handling anomalies quickly and avoiding catastrophic breakdowns. Progent's sophisticated virtual office network enables Progent's consultants to concentrate on resolving information technology issues and waste less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a leader in delivering protected remote help to business networks anywhere. When practiced properly, online service offers significant productivity improvements and cost reductions by dealing with issues in a fraction of the time that would be required for an on-premises support visit. Progent's remote support professionals can resolve problems quickly, and Progent's by-the-minute billing model for remote help shields customers from paying for support that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For detailed information concerning Progent's network support packages, check out Progent's Network Support Outsourcing and Network Monitoring Fact Sheets, available in Acrobat files for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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