Network Help for Small Companies

Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical services. Clients are not forced to spend money on sign-up fees or monthly commitments that may result in buying consulting that is never provided. Progent offers an extended hours online technical support program and does not bill for travel with the exception of emergency support in which on-site labor is under four hours.

Key features and benefits of Progent's value pricing include:

• Competitive By-the-Minute Rates
  Progent bills at competitive per minute rates for the services of seasoned consulting professionals. Progent's Microsoft Certified engineers are fast, effective, and experienced. By billing at a reasonable per-minute rate and resolving issues fast, Progent gives small and medium-size companies the best ROI you can find in the country for information system support.

• Simple Engagement Model with No Retainers or Surcharges for Standard Services
  Progent's streamlined per-minute engagement model requires no complicated service agreements, minimum commitments, or hidden charges for services delivered during regular working hours. Many support firms have minimum charges or other added charges that drive up support costs. For remote support, you are billed just for the actual time Progent spends working on your problem. If it only takes ten minutes to solve your difficulty, then you are only charged for those few minutes. For scheduled on-site service calls booked at least one day in advance, you owe only for the period when Progent's consultant is there on location fixing your problems. No on-site charges, travel fees, or expenses. Simply Progent's low per-minute rate. For emergency same-day in-person support calls, you could have to pay for our engineer's travel time, but not at a higher emergency rate. Since Progent maintains an extensive team of seasoned engineers located throughout the service territory and in major regions across the United States, a capable expert is normally close by to assist you.

• Low Overhead Through Leveraged Technology
  Progent provides support as efficiently as feasible so as to produce fast, low-cost solutions. By leveraging advanced technology, Progent streamlines support delivery and reduces operational overhead. Progent's online help and proactive monitoring drive service bills down dramatically by resolving problems fast and preventing catastrophic breakdowns. Progent's efficient virtual office environment allows Progent's consultants to concentrate on resolving network problems and waste less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

• Remote Support
  Progent is a leader in delivering secure remote support to business information systems worldwide. When performed correctly, online service provides dramatic productivity improvements and cost savings by dealing with problems in a fraction of the time that would be required for an on-site service visit. Progent's online support professionals know how to resolve problems quickly, and Progent's per minuite pricing scheme for remote service protects customers from being billed for help that is never delivered.

• Proactive Monitoring
  ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.