Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for consulting support. Customers are not required to spend money on retainers or minimum commitments that may result in paying for support that is never delivered. Progent offers an extended hours remote support program and does not bill for travel with the exception of emergency support where on-site labor is less than four hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent bills at affordable per minute rates for access to seasoned consulting professionals. Progentís Microsoft Premier engineers are quick, efficient, and experienced. By billing at a competitive by-the-minute rate and resolving problems quickly, Progent gives small and medium-size businesses the best return-on-investment available in the country for information system support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model requires no complex contracts, retainers, or concealed surcharges for services delivered during normal business hours. Many service organizations have minimum charges or other added charges that push service bills. For online help, you are billed just for the actual minutes Progent uses working on your problem. If it only requires ten minutes to solve your difficulty, then you only pay for those few minutes. For scheduled on-location service work reserved at least one day in advance, you pay only for the period when Progent's consultant is actually on site fixing your technical issues. No on-location charges, driving time, or expenses. Simply our competitive per-minute rate. For emergency same-day in-person support jobs, you may be required to pay for our engineer's travel time, but never a higher expedited service rate. Since Progent offers a large team of expert engineers located throughout the service territory and in key regions across the U.S, a capable consultant is normally close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as possible in order to come up with timely, affordable solutions. By exploiting the latest technology, Progent trims the costs from service logistics and minimizes administrative overhead. Progent's online support and proactive monitoring drive service bills down dramatically by handling problems fast and preventing catastrophic breakdowns. Progent's efficient virtual office environment enables Progent's support staff to concentrate on resolving information technology problems and waste less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a leader in delivering protected remote help to business networks anywhere. When performed correctly, remote service provides significant productivity enhancements and cost savings by dealing with problems in a small percentage of the time that would be needed for an on-site service call. Progent's online support experts are able to resolve problems quickly, and Progent's by-the-minute pricing model for remote service protects customers from having to pay for help that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For additional information concerning Progent's network service outsourcing, check out Progent's IT Support Outsourcing and Network Monitoring Datasheets, available in Adobe Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.



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