Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for technical support. Customers are not required to pay for sign-up fees or monthly commitments that could cause buying support that is never delivered. Progent offers an after-hours remote technical support program and does not bill for travel with the exception of emergency support where onsite time is less than 4 hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent charges affordable per minute rates for access to seasoned consulting experts. Progent’s Microsoft Premier consultants are fast, effective, and experienced. By charging a reasonable per-minute rate and resolving problems fast, Progent offers small and mid-size businesses the best return-on-investment available in the country for IT consulting.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model demands no complex service agreements, minimum commitments, or hidden charges for services delivered during normal working hours. Many support organizations have minimum commitments or other extra charges that drive up service bills. For remote support, you are billed just for the logged minutes Progent uses dealing with your technical issues. If it only requires ten minutes to solve your problem, then you only pay for those few minutes. For regularly scheduled on-site service calls reserved more than 24 hours ahead, you owe just for the time when Progent's expert is there on site solving your problems. No on-location charges, travel time, or expenses. Just Progent's low per-minute rate. For urgent immediate in-person service jobs, you could have to pay for our engineer's driving time, but not at a higher emergency rate. Because Progent maintains a large team of expert engineers situated across the service territory and in key cities across the United States, an available expert is usually nearby to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as feasible so as to produce timely, affordable solutions. By leveraging advanced technology, Progent trims the costs from service logistics and minimizes administrative overhead. Progent's remote support and proactive monitoring drive support bills down dramatically by handling anomalies fast and preventing serious breakdowns. Progent's sophisticated virtual office environment enables Progent's support staff to concentrate on resolving information technology issues and spend less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in delivering secure remote help to business networks anywhere. When performed correctly, online support offers dramatic productivity enhancements and cost savings by dealing with issues in a fraction of the time that would be needed for an on-site service visit. Progent's remote service experts know how to resolve problems rapidly, and Progent's low-granularity billing model for online help protects customers from being billed for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For additional information concerning Progent's IT support packages, check out Progent's IT Support Packages Fact Sheets, downloadable in Adobe Acrobat files for convenient printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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