Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical services. Customers are not required to pay for sign-up fees or monthly commitments that could cause buying support that is never provided. Progent offers an extended hours online technical support program and does not bill for travel with the exception of emergency support in which on-site labor is under 4 hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent bills at affordable per minute rates for the services of proven support professionals. Progent’s Microsoft Certified engineers are quick, efficient, and experienced. By billing at a reasonable per-minute rate and resolving problems fast, Progent offers small and medium-size companies the best return-on-investment available in the country for information system support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model requires no complex service agreements, minimum commitments, or concealed surcharges for services delivered during normal business hours. Many service firms have minimum commitments or other added charges that inflate service bills. For online help, you are billed just for the logged minutes Progent uses working on your technical issues. If it only takes ten minutes to solve your difficulty, then you are only charged for those few minutes. For scheduled on-site support calls reserved more than 24 hours in advance, you owe only for the period when our consultant is actually on site fixing your technical issues. No on-location surcharges, driving time, or expenses. Just our competitive per-minute rate. For emergency immediate on-site support jobs, you could be required to pay for the Progent engineer's travel time, but not at an increased emergency rate. Because Progent offers an extensive team of seasoned consultants situated across the area and in key regions throughout the U.S, an available consultant is normally close by to help.

  • Low Overhead Through Leveraged Technology
    Progent provides support in the most efficient way possible so as to come up with fast, affordable solutions. By taking advantage of advanced technology, Progent trims the costs from service delivery and reduces administrative overhead. Progent's online help and proactive monitoring drive support costs down dramatically by resolving anomalies quickly and preventing catastrophic failures. Progent's sophisticated virtual office network enables Progent's support staff to focus on resolving network problems and waste less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in providing protected online support to business information systems worldwide. When performed correctly, remote service offers significant productivity improvements and cost savings by dealing with issues in a fraction of the time that would be needed for an in-person service call. Progent's remote service experts are able to resolve problems rapidly, and Progent's per minuite billing model for remote service shields customers from being billed for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For more information concerning Progent's network support packages, check out Progent's IT Service Packages Fact Sheets, available in Adobe Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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