Computer Support for Small Businesses

Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting services. Customers are not required to spend money on retainers or minimum commitments that may result in buying consulting that is never provided. Progent offers an extended hours remote support program and does not bill for driving time except for emergency support in which onsite labor is less than four hours.

Key features and benefits of Progent's value pricing include:

• Competitive By-the-Minute Rates
  Progent bills at competitive by-the-minute rates for access to seasoned support experts. Progent’s Microsoft and Cisco Certified engineers are fast, effective, and experienced. By billing at a competitive by-the-minute rate and solving problems quickly, Progent gives small and medium-size companies the best return-on-investment you can find in the country for IT consulting.

• Simple Engagement Model with No Retainers or Surcharges for Standard Services
  Progent's simple per-minute engagement model requires no complex service agreements, minimum commitments, or concealed surcharges for services delivered during regular working hours. Many support firms have minimum commitments or other added charges that push service costs. For remote support, you pay only for the logged minutes Progent spends dealing with your problem. If it only requires a few minutes to solve your problem, then you only pay for those few minutes. For scheduled on-site service work booked at least one day ahead, you owe only for the period when Progent's expert is actually on location fixing your technical issues. No on-site charges, driving fees, or expenses. Just our competitive per-minute rate. For urgent same-day on-premises support calls, you could be required to pay for the Progent engineer's driving time, but not at a higher emergency rate. Since Progent maintains an extensive team of expert consultants located throughout the service territory and in key regions across the United States, a capable consultant is usually nearby to help.

• Low Overhead Through Leveraged Technology
  Progent delivers support as efficiently as feasible so as to produce fast, affordable solutions. By taking advantage of the latest technology, Progent trims the costs from service logistics and minimizes operational overhead. Progent's remote support and proactive monitoring drive service costs down significantly by resolving anomalies quickly and preventing serious failures. Progent's efficient virtual office environment allows Progent's consultants to spend more time on resolving network problems and waste less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

• Remote Support
  Progent is a leader in providing secure remote support to business networks worldwide. When performed correctly, remote support offers dramatic productivity enhancements and cost reductions by dealing with problems in a fraction of the time that would be needed for an in-person support visit. Progent's remote support experts know how to solve problems rapidly, and Progent's per minuite billing model for remote support protects clients from paying for support that is never provided.

• Proactive Monitoring
  ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.