Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for technical support. Customers are not required to spend money on retainers or minimum commitments that may cause buying consulting that is never provided. Progent offers an after-hours online technical support program and does not bill for travel except for emergency support where on-site time is less than 4 hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent charges affordable per minute rates for the services of seasoned support professionals. Progent’s Microsoft Premier engineers are fast, efficient, and experienced. By billing at a reasonable by-the-minute rate and solving issues quickly, Progent offers small and mid-size businesses the top return-on-investment available in the country for IT support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model requires no complex contracts, minimum commitments, or concealed surcharges for support services provided during normal business hours. Many support firms have minimum charges or similar added fees that drive up service costs. For online support, you are billed just for the actual minutes Progent uses working on your technical issues. If it only takes a few minutes to resolve your problem, then you only pay for those minutes. For scheduled on-location support calls reserved more than 24 hours in advance, you owe just for the time when our expert is actually on location solving your technical issues. No on-site surcharges, travel fees, or expenses. Simply Progent's competitive per-minute rate. For emergency same-day on-premises support calls, you may be required to pay for the Progent consultant's driving time, but not at an increased expedited service rate. Because Progent offers an extensive pool of expert engineers situated throughout the service territory and in key cities throughout the U.S, an available expert is usually close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers services as efficiently as feasible so as to come up with timely, low-cost solutions. By taking advantage of the latest technology, Progent trims the costs from support logistics and minimizes administrative overhead. Progent's remote support and automated monitoring push service costs down significantly by resolving problems fast and avoiding serious breakdowns. Progent's sophisticated virtual office network enables Progent's consultants to spend more time on resolving IT problems and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a leader in delivering secure online help to business networks anywhere. When practiced correctly, online support offers significant productivity enhancements and cost savings by dealing with problems in a fraction of the time that would be required for an in-person service visit. Progent's remote service experts know how to resolve problems quickly, and Progent's per minuite billing model for online help protects customers from being billed for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For more information about Progent's network support packages, refer to Progent's Network Support Outsourcing Datasheets, available in Acrobat files for convenient printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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