Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting support. Clients are not forced to spend money on sign-up fees or monthly commitments that may cause paying for consulting that is never delivered. Progent offers an extended hours online technical support program and does not charge for travel except for emergency help in which onsite labor is less than four hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent charges affordable per minute rates for the services of seasoned consulting experts. Progent’s Microsoft and Cisco Certified consultants are fast, effective, and experienced. By billing at a competitive per-minute rate and solving problems fast, Progent gives small and mid-size businesses the best return-on-investment available in the country for information system support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model requires no complicated contracts, minimum commitments, or hidden charges for support services provided during regular working hours. Many service firms have minimum commitments or other added charges that drive up service bills. For online support, you are billed only for the logged minutes Progent uses working on your problem. If it only requires a few minutes to solve your difficulty, then you are only charged for those few minutes. For scheduled on-location service work booked more than one day ahead, you pay only for the period when our consultant is actually on location solving your technical issues. No on-location charges, travel time, or expenses. Just Progent's competitive per-minute rate. For emergency same-day on-premises support calls, you could be required to pay for the Progent engineer's driving time, but not at an increased expedited service rate. Because Progent maintains a large team of expert engineers situated across the service territory and in major cities across the U.S, an available expert is usually close by to help.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as feasible so as to produce timely, affordable solutions. By leveraging the latest technology, Progent trims the costs from service logistics and minimizes administrative overhead. Progent's remote help and proactive monitoring drive support bills down dramatically by resolving problems quickly and preventing serious failures. Progent's sophisticated virtual office environment allows Progent's support staff to spend more time on resolving network issues and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in delivering protected remote help to business information systems anywhere. When performed properly, online support offers dramatic productivity enhancements and cost reductions by solving problems in a small percentage of the time that would be needed for an in-person support call. Progent's online support professionals are able to resolve problems quickly, and Progent's by-the-minute billing model for online support shields clients from being billed for help that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For additional information about Progent's network service outsourcing, check out Progent's Network Support Outsourcing and Network Monitoring Fact Sheets, available in Acrobat format for convenient printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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