Network Support for Small Companies

Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for consulting services. Customers are not forced to spend money on retainers or monthly commitments that could result in buying support that is never delivered. Progent offers an after-hours online support program and does not bill for travel with the exception of emergency support in which on-site labor is under 4 hours.

Key features and benefits of Progent's value pricing include:

• Competitive By-the-Minute Rates
  Progent charges competitive by-the-minute rates for access to seasoned consulting professionals. Progent’s Microsoft and Cisco Certified consultants are quick, efficient, and experienced. By charging a competitive per-minute rate and solving problems fast, Progent gives small and mid-size businesses the top ROI available in the country for information system consulting.

• Simple Engagement Model with No Retainers or Surcharges for Standard Services
  Progent's simple by-the-minute engagement model requires no complicated service agreements, retainers, or hidden charges for services provided during regular business hours. Many support organizations have minimum charges or other added charges that drive up service bills. For online help, you are billed just for the logged time Progent spends dealing with your technical issues. If it only takes ten minutes to solve your problem, then you only pay for those few minutes. For regularly scheduled on-site support work reserved at least one day ahead, you pay only for the period when our consultant is there on site fixing your technical issues. No on-location surcharges, driving fees, or expenses. Just our competitive per-minute rate. For emergency immediate in-person support calls, you may have to pay for our engineer's travel time, but never an increased emergency rate. Since Progent offers an extensive pool of expert engineers located throughout the service territory and in major cities across the United States, a capable expert is usually nearby to assist you.

• Low Overhead Through Leveraged Technology
  Progent delivers support as efficiently as possible so as to come up with timely, low-cost solutions. By leveraging advanced technology, Progent streamlines service logistics and reduces administrative overhead. Progent's remote support and automated monitoring drive support bills down dramatically by resolving problems quickly and preventing serious breakdowns. Progent's sophisticated virtual office network enables Progent's consultants to focus on fixing network issues and spend less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

• Remote Support
  Progent is a pioneer in delivering secure remote support to business information systems worldwide. When practiced properly, online support provides dramatic productivity enhancements and cost reductions by dealing with problems in a small percentage of the time that would be needed for an on-site support visit. Progent's online support professionals know how to resolve problems rapidly, and Progent's low-granularity pricing scheme for online help protects customers from being billed for support that is never delivered.

• Proactive Monitoring
  ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.