Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical services. Clients are not required to pay for retainers or monthly commitments that could result in buying consulting that is never provided. Progent offers an after-hours remote technical support program and does not charge for travel except for urgent support where on-site time is under 4 hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent bills at affordable by-the-minute rates for access to proven support experts. Progentís Microsoft and Cisco Premier engineers are fast, effective, and experienced. By billing at a reasonable per-minute rate and solving problems fast, Progent offers small and mid-size companies the top ROI you can find in the country for network consulting.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined per-minute engagement model demands no complex service agreements, minimum commitments, or concealed surcharges for support services delivered during normal working hours. Many support firms have minimum charges or other extra charges that inflate service costs. For online help, you are billed only for the actual minutes Progent uses working on your problem. If it only takes ten minutes to solve your difficulty, then you only pay for those few minutes. For scheduled on-location service calls booked at least one day ahead, you pay only for the time when Progent's consultant is there on site fixing your technical issues. No on-site surcharges, travel fees, or expenses. Just Progent's low per-minute rate. For emergency same-day on-premises support jobs, you may have to pay for our consultant's driving time, but not at a higher emergency rate. Because Progent offers a large pool of seasoned consultants located throughout the area and in key regions across the United States, a capable consultant is usually nearby to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides services as efficiently as feasible so as to produce fast, low-cost solutions. By taking advantage of advanced technology, Progent streamlines support logistics and minimizes operational overhead. Progent's online help and proactive monitoring drive service bills down significantly by resolving problems quickly and avoiding serious breakdowns. Progent's efficient virtual office network allows Progent's support staff to concentrate on fixing IT issues and spend less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in providing protected remote support to business networks worldwide. When practiced correctly, remote service provides significant productivity improvements and cost reductions by dealing with issues in a small percentage of the time that would be needed for an on-premises service visit. Progent's remote service professionals know how to resolve problems quickly, and Progent's low-granularity billing scheme for online service shields customers from being billed for help that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For detailed information concerning Progent's IT service outsourcing, refer to Progent's Network Service Outsourcing Datasheets, downloadable in Adobe Acrobat files for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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