Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical services. Clients are not forced to spend money on sign-up fees or monthly commitments that could cause paying for support that is never delivered. Progent offers an after-hours remote support program and does not bill for driving time except for emergency help in which onsite labor is under four hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent bills at affordable per minute rates for access to proven consulting experts. Progent's Microsoft Certified engineers are quick, efficient, and experienced. By charging a competitive per-minute rate and solving issues fast, Progent gives small and mid-size companies the top ROI available in the country for network support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined per-minute engagement model demands no complex contracts, minimum commitments, or concealed surcharges for services delivered during normal working hours. Many support firms have minimum commitments or similar extra charges that inflate support bills. For remote support, you pay only for the logged time Progent spends dealing with your technical issues. If it only requires ten minutes to resolve your difficulty, then you are only charged for those minutes. For scheduled on-site support work reserved more than 24 hours ahead, you pay just for the time when our expert is there on site fixing your technical issues. No on-site surcharges, travel time, or expenses. Simply Progent's competitive by-the-minute rate. For urgent immediate in-person support jobs, you may have to pay for our engineer's travel time, but not at a higher emergency rate. Because Progent offers a large pool of seasoned engineers situated across the service territory and in major regions throughout the United States, a capable consultant is usually close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as possible in order to come up with fast, affordable solutions. By exploiting the latest technology, Progent streamlines service logistics and minimizes operational overhead. Progent's remote help and proactive monitoring push service costs down dramatically by resolving problems quickly and avoiding catastrophic breakdowns. Progent's sophisticated virtual office network allows Progent's support staff to spend more time on resolving IT problems and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a leader in providing protected remote support to business networks worldwide. When performed correctly, remote support provides dramatic productivity improvements and cost reductions by solving issues in a small percentage of the time that would be needed for an on-site service call. Progent's remote support professionals know how to solve problems rapidly, and Progent's per minuite pricing model for remote service protects clients from paying for support that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For additional information about Progent's IT service packages, refer to Progent's IT Support Packages Fact Sheets, available in Adobe Acrobat files for convenient printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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