Computer Help for Small Organizations

Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical services. Clients are not required to pay for retainers or minimum commitments that could cause buying consulting that is never provided. Progent offers an after-hours remote technical support program and does not charge for travel with the exception of urgent support where on-site labor is less than 4 hours.

Key features and benefits of Progent's value pricing include:

• Competitive By-the-Minute Rates
  Progent bills at affordable by-the-minute rates for access to proven support experts. Progent's Microsoft and Cisco Certified engineers are fast, efficient, and experienced. By billing at a reasonable by-the-minute rate and solving problems fast, Progent gives small and medium-size businesses the top return-on-investment you can find in the country for IT consulting.

• Simple Engagement Model with No Retainers or Surcharges for Standard Services
  Progent's simple by-the-minute engagement model demands no complicated contracts, retainers, or hidden charges for support services provided during regular business hours. Many support organizations have minimum charges or similar extra fees that inflate support bills. For online support, you pay only for the actual time Progent spends dealing with your problem. If it only requires a few minutes to resolve your problem, then you only pay for those minutes. For scheduled on-location support calls reserved at least one day ahead, you owe only for the period when our consultant is actually on site solving your technical issues. No on-site surcharges, travel time, or expenses. Simply Progent's low per-minute rate. For emergency same-day on-premises support jobs, you may be required to pay for the Progent consultant's travel time, but not at an increased expedited service rate. Since Progent maintains an extensive team of expert engineers located across the area and in key regions across the U.S, an available consultant is usually close by to help.

• Low Overhead Through Leveraged Technology
  Progent provides services as efficiently as possible in order to come up with fast, low-cost solutions. By exploiting advanced technology, Progent streamlines service delivery and minimizes operational overhead. Progent's online support and automated monitoring push service costs down significantly by resolving anomalies fast and avoiding serious breakdowns. Progent's efficient virtual office network enables Progent's consultants to spend more time on resolving information technology problems and spend less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

• Remote Support
  Progent is a leader in providing secure remote help to business information systems worldwide. When performed properly, remote service provides dramatic productivity enhancements and cost savings by dealing with problems in a small percentage of the time that would be needed for an on-premises support visit. Progent's remote service professionals can resolve problems rapidly, and Progent's per minuite billing model for online support shields clients from having to pay for help that is never delivered.

• Proactive Monitoring
  ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.