Computer Help for Small Organizations

Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical services. Clients are not forced to spend money on retainers or minimum commitments that may result in paying for consulting that is never delivered. Progent offers an extended hours remote technical support program and does not bill for travel with the exception of urgent help in which on-site labor is less than 4 hours.

Key features and benefits of Progent's value pricing include:

• Competitive By-the-Minute Rates
  Progent bills at affordable per minute rates for the services of seasoned consulting professionals. Progent's Microsoft and Cisco Certified consultants are quick, efficient, and experienced. By charging a competitive by-the-minute rate and resolving issues quickly, Progent gives small and medium-size companies the best ROI available in the country for information system support.

• Simple Engagement Model with No Retainers or Surcharges for Standard Services
  Progent's simple per-minute engagement model demands no complex service agreements, retainers, or hidden charges for support services delivered during regular working hours. Many support firms have minimum charges or similar added fees that push service costs. For online help, you pay only for the actual minutes Progent uses dealing with your problem. If it only requires ten minutes to solve your problem, then you are only charged for those minutes. For scheduled on-location support calls reserved more than 24 hours ahead, you owe just for the time when Progent's consultant is actually on location solving your problems. No on-site surcharges, travel fees, or expenses. Just Progent's low by-the-minute rate. For emergency immediate in-person service jobs, you could be required to pay for the Progent engineer's driving time, but never a higher emergency rate. Because Progent offers a large team of seasoned engineers located across the service territory and in major cities across the U.S, an available consultant is usually nearby to assist you.

• Low Overhead Through Leveraged Technology
  Progent delivers support as efficiently as possible so as to produce fast, low-cost solutions. By taking advantage of advanced technology, Progent streamlines service logistics and minimizes operational overhead. Progent's online support and automated monitoring push service costs down significantly by resolving anomalies quickly and avoiding catastrophic breakdowns. Progent's sophisticated virtual office environment allows Progent's consultants to focus on fixing IT issues and spend less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

• Remote Support
  Progent is a leader in providing secure online help to business information systems worldwide. When practiced properly, remote service offers dramatic productivity enhancements and cost savings by solving issues in a fraction of the time that would be needed for an on-site service visit. Progent's remote support experts can solve problems rapidly, and Progent's low-granularity pricing model for online help shields customers from having to pay for support that is never delivered.

• Proactive Monitoring
  ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.