Progent's pricing model is to charge for phone service and in-person help per minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to allow minor problems to fester.


Additional Topics of Interest

Co-managed Service Desk Specialists
Microsoft and Cisco Authorized Expert Online Troubleshooting for Call Desk Sharing in Winston-Salem

Progent's Microsoft authorized experts provide several ways to help mid-size and large businesses develop a cost-effective and successful in-house Network Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process study and improvement, executive reporting, training of internal personnel, and documentation of processes. Progent's Software Selection and Integration Support Services help organizations analyze the various high-quality Help Desk application programs available and decide what packages might be too expensive, lack critical functions, or align badly with your organization's business goals. Progent also provides short-term staffing for companies who need to reinforce their in-house Help Desk team for special tasks or to fill in for absent or indisposed workers.

Services for Amazon AWS hybrid cloud solutions
San Francisco Enterprise hybrid cloud integration Consultant

Progent can provide advanced remote support to help businesses integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services that include Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

Ubiquiti UniFi Wave 2 WiFi access point Specialist
Ubiquiti XG switch Consulting Services Norfolk

Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of Wave 2 Wi-Fi APs, security gateways, and managed switches. UniFi appliances installed throughout multiple venues with thousands of APs can be remotely provisioned and administered using free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, troubleshooting, monitoring, and reporting. Progent offers the expertise of veteran Wi-Fi consultants who can help your organization to assess the value of Ubiquiti’s UniFi technology for your business and help you to plan, deploy, manage, and maintain your UniFi ecosystem.

SCVMM 2012 Live Migration Setup and Support
Microsoft Experts Information Technology Consulting for SCVMM 2012 Live Migration in San Francisco Bay Area

Progent's Microsoft-certified consultants can assist organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; plan, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your company to move from an earlier edition of SCVMM or from a third-party virtualization management system, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 ecosystem so you realize maximum business value.

Support Desk Outsourcing Services Professionals
Call Center Management Services Remote Consulting Pittsburgh, PA

Progent's Standard Help Desk Services offer a complete service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Help Desk services are offered at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

Online Support for Georgia
Microsoft and Cisco Certified Expert Recovery Services for Nationwide Support

Progent’s Technical Response Center provides nationwide remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified service experts provide phone support and remote direct computer connection to isolate and repair technical problems quickly and economically. The breadth of technical expertise available from Progent's team of country-wide service engineers makes it possible to escalate even the toughest network issues to appropriate experts as needed.

Oracle Database Resource Manage Consulting
Consultant for Application Programming in Oklahoma City

Progent’s expert software programmers, database architects, and project managers can assist enterprise clients to carry out development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to seasoned program managers for advanced planning and project co-ordination or Progent can assist customers plug expertise gaps by offering relational database designers and software programmers skilled in building RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help clients to incorporate SharePoint with additional applications like Microsoft SQL and Office Excel to build data-intensive intranets and portal sites. Progent also offers experience with multiple web development tools and can help businesses to build, expand, troubleshoot, or migrate web-based applications to take advantage of the latest advances in web technology.

Proxim Tsunami Wireless Case Study
 Proxim Tsunami Wireless Example Application San Jose

Progent provided a wireless integration environment that allowed a school to improve efficiency and eliminate the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for interfacing separate sites up to 2.5 miles apart and can reach even longer ranges. This wireless solution provided better bandwidth and reliability than simply amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz spectrum it provided protection against outside interference.

Information Technology Consulting for Fault Tolerant Internet Data Center
High Availability Data Centers Consultant in Atlanta, GA

Progent's Data Center consultants can show you how to find fault-tolerant data centers that meet the particular needs of your company. High availability collocation sites are particularly appealing to small organizations because of their affordability and simplified logistics compared to pursuing a do-it-yourself strategy. Attempting to create an in-house data center that offers even a minimum level of fault tolerance is too costly for the majority of small companies. Progent is ready to show you how to reap all the advantages of non-stop data centers and fault tolerant colo sites by providing a complete array of engineering and maintenance services.

Small Business WAP351 Integration
Oakland, California Technical Support Services for Small Business 300 Access Point

Cisco's Small Business series of wireless access points are Linux-based devices intended as entry-level Wi-Fi solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure experts offer online or onsite configuration and troubleshooting support to assist your organization to design, configure, update, optimize, administer and debug Cisco Small Business wireless access point deployments of any scale or architecture.

SQL Server 2000 Network Consultants
IT Consultant in Shreveport, LA

Progent’s Microsoft certified consultants can offer small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the speedy creation of advanced business applications that can give your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progent’s SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT system. Progent can also help you upgrade from earlier versions of SQL Server to SQL Server 2005.

Cisco Expert VPN Support Services
Integration in North Dakota

Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized business deploy and maintain Cisco’s security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to evolve with your changing business needs. Progent’s Cisco-Certified network consultants support Cisco’s complete family of products aimed at eliminating information pilfering, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can show you how to deploy Cisco technology to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized client access control framework for user authentication, authorization, and accounting from an easy-to-use Web interface.

Security Consultancy for Juniper IPsec VPN
Remote Juniper Networks Firewall Small Business IT Consulting Firm

Progent's Juniper-certified network consultants can assist you to plan and deploy Juniper Firewall and VPN platforms, enhance and support your network infrastructure, and upgrade smoothly from discontinued equipment to the latest versions. Progent's Junos OS consultants can offer support for Juniper's premiere network operating system to enable you to simplify the management and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist you manage environments that include a mix of Juniper's software platforms.