Vancouver, WA Remote Help from Certified Network Service Consultants
Progent's computer network help services can deliver your Vancouver, WA company cost-effective and consistent support from enterprise-class information technology engineers. By providing network consulting service when you need it, offering specialized expertise for key technologies, delivering value-added support such as automated server monitoring, and billing only for services you use, Progent gives your Vancouver, Washington company an economical option for maximizing the productivity of small-scale office information systems. If you have a local system, rely on cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and maintain a robust and secure IT network and to have fast access to the skilled support typically restricted to businesses who can support a large internal IT group.
For mid-size and large companies, Progent offers co-sourcing services to supplement the skills of your internal network service group. This can save money and help meet schedules for big IT initiatives such as application design and development, business continuity preparedness, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide access to certified experts to help your company to plan and implement a sensible cloud strategy.
Main Technologies Supported by Progent for Vancouver, Washington Office Networks
As a Microsoft-certified Partner IT service company with a world-class team of Cisco qualified CCIE network consultants and Apple Computer accredited consultants, Progent offers urgent troubleshooting and low-cost online consulting to Vancouver, WA companies for a wide range of information technologies such as:
Support Delivery Alternatives Available for Vancouver, Washington Businesses
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing IT support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Service Model promotes rapid support, thorough activity records, reliable follow-up, and strict expense monitoring for a range of IT service delivery modes that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can help clients to analyze and fix hardware and software issues without the cost or delay of in-person support visits. The background of Progent's network engineers makes it possible to handle most IT issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for new clients to address emergency network problems and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn more information concerning Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online service engineers to deliver small businesses the ideal combination: in-person service professionals when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The wait time for on-site service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more concerning how to register for Progent's in-person network support.
- Help Desk
Progent's Contact Center Services are intended for small and midsize businesses and local governments who require fast and reliable access to an online Help Desk Call Center with effective telephone support, remote repair tools, and enough technical depth for all needed escalation. Because small and midsize businesses typically are constrained by limited information technology budgets and can provide little management bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that small business computer systems stay productive. Read more details about Progent's Helpdesk services.
- Consulting Expertise
Progent offers small companies affordable access to world-class IT professionals who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop it system design, virtualization strategies, plus integration, customization and support for business programs including accounting, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-shot projects such as office relocations and massive system upgrades, longer term initiatives such as management analytics software development and customization, database software development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host vital applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with greater levels of dependability, security, and performance than is feasible with the class of in-house data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same data centers that host the equipment of many of the world's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the systems needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, protection and performance is constantly monitored, and systems are regularly backed up and ready for complete and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small organization's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for clients to migrate to another service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow businesses with mixed networks to save significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can handle the mixed- platform and non- standardized environments typical of small companies, and keeps control of the licenses in the client's possession so that migrating to a different virtual system is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide advanced remote consulting support to help companies of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products such as firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-qualified security consultants,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government requirements for network information protection and reporting.
The scope and depth of Progent's consulting team offer a powerful set of benefits to organizations trying to maximize the productivity of their information system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, at the front lines of IT service, executing a wide variety of technical projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only expert IT skills, but also a consultant with proven approaches for repairing real-world network problems rapidly.
Learn more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits by the minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no sign-up charge and asks no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size invoices for quick solutions. Another advantage of granular pricing is that you are less tempted to allow simple problems to fester until they grow into big problems.
Learn more about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or small support organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by every staff member to each client. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Small companies who utilize independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.
Read more details about Progent's knowledge transfer services.
In case your Vancouver, Washington business needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Online Network Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).