Quick, Affordable Online Computer Help for Vancouver, Washington Small Businesses
For more than two decades, Progent has specialized in providing world-class computer support to customers with small-business budgets. Progent has built a powerful support solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial team of consultants accredited in a broad range of technical disciplines, a Call Center operational structure that maximizes responsiveness and ensures follow-through, a global group of remote service professionals, in-person service dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to fixing technical problems in the shortest time and at the least cost to customers.
For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT service staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, business continuity planning, network security audits, office consolidations, or technology migrations.
Progent can also provide access to accredited consultants to assist your company to design and execute your cloud computing strategy.
Primary Technologies Serviced by Progent for Vancouver, Washington Business Networks
A Microsoft-certified Partner consulting company with a world-class group of Cisco CCIE network infrastructure experts and Apple Computer certified engineers, Progent provides emergency troubleshooting and affordable online consulting to Vancouver, WA small businesses for a broad array of computer technologies including:
Service Delivery Options Available for Vancouver, Washington Businesses
Progent offers a selection of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing network support is based on the Call Center structure common to big IT organizations. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive activity records, reliable follow-up, and tight expense control for an array of IT support delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of in-person support calls. The background of Progent's network consultants allows them to handle the majority of IT issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with no sign-up fees or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to give small businesses the ideal combination: in-person service professionals when you require them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application developers. The response time for in-person service visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how and why to register for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, see Online Help Desk Services.
- Consulting Expertise
Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network protection consulting, high availability network consulting, virtualization solutions, plus integration, programming and support for business applications such as financials, ERP, reporting, sales automation, and productivity software. Progent can help with one-shot projects including site moves and massive system migrations, extended projects such as management analytics application development and customization, relational database software programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host vital business applications such as Microsoft Exchange Server and SQL Server to provide small businesses with greater degrees of availability, protection, and recoverability than is feasible with the type of on-site data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same facilities that support the gear of some of the world's largest IT organizations, Progent can save you the cost of creating and maintaining the systems required for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, protection and performance is constantly monitored, and systems are regularly archived and ready for complete and prompt restoration. Find out additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of availability and expandability but that is also easy for clients to transfer to a different support firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow businesses with mixed networks to benefit dramatically on the costs of hardware, system support, and network management while achieving enterprise-class dependability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed service, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the customer's possession so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online consulting services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network security and can help with complex security projects such as SIEM solutions to help companies meet business standards and government requirements for IT information protection and reporting.
The scope and depth of Progent's engineering team bring a powerful array of advantages to companies wishing to maximize the business value of their information system within an affordable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, in the trenches of network support, performing a wide range of technical projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just expert technical capability, but also a consultant with proven approaches for resolving real-world IT problems efficiently.
Find out more about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size bills for fast solutions. Another benefit of granular billing is that you are less inclined to allow minor issues to stay unaddressed until they become major ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Support
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation given by every consultant to each client. The discipline of detailing and archiving service records results in more efficient support and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small companies who utilize independent consultants or who employ internal support personnel gain when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Vancouver, Washington business wants to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).