Vancouver, WA Online Support from Certified Computer Network Service Consultants
Progent's computer help services can provide your Vancouver, WA business low cost and consistent support from enterprise-class computer professionals. By providing IT support service when you require it, providing advanced knowledge for vital applications, delivering unique support such as automated network monitoring, and invoicing only for support you receive, Progent gives your Vancouver, Washington company an affordable alternative for optimizing the productivity of small business information systems. Whether you run an on-premises datacenter, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent way for businesses and local governments to build and manage a reliable and safe information system and to have quick availability of the skilled support usually available only to corporations who can maintain a large internal information technology organization.
For larger companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network service personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives such as software design and development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to certified consultants to assist your company to plan and execute your cloud strategy.
Key Technologies Supported by Progent for Business Networks in Vancouver, Washington
Progent provides the services of qualified experts for all aspects of network technology found in small and midsize companies. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives for Vancouver, Washington Companies
Progent has a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing IT support is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive service documentation, reliable follow-through, and tight cost control across a range of IT service delivery alternatives that include remote repairs, onsite support, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can help clients to troubleshoot and repair network problems without the expense or time loss of on-premises support visits. The experience of Progent's IT engineers allows them to handle the majority of IT issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more details concerning Progent's remote computer support expertise.
- On-site Support
Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the optimal solution: hands-on support technicians when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The wait time for on-site support visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning how and why to register for Progent's onsite computer service.
- Phone Support
Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who require prompt and reliable support from an online Contact Center with effective phone assistance, online troubleshooting capability, and enough technical depth for full escalation. Because smaller businesses typically are constrained by limited information technology funds and can provide scant executive bandwidth for dealing with IT support, Progent's Helpdesk Services can be the most cost-effective option to make sure that small business computer networks stay productive. Read more about Progent's Helpdesk services.
- Consulting Services
Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network protection engineering, high availability it system engineering, server virtualization solutions, plus configuration, programming and support for business applications such as financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with one-shot projects such as office moves and major system upgrades, extended initiatives like business information software programming and support, database software development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response like data restoration and virus cleanup.
- Application Server Hosting
Progent can host key applications such as Microsoft Exchange Server and SQL Server to provide small businesses with higher degrees of availability, security, and performance than is feasible using the type of in-house data center that is practical for the majority of small companies. Because Progent uses the same facilities that support the equipment of many of the world's largest information technology organizations, Progent can save you the investment in building and managing the systems required for world-class environmental control, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay updated, protection and efficiency is continually tracked, and systems and data files are consistently backed up and available for full and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition convenient for customers to migrate to another support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit small businesses with mixed networks to save dramatically on the costs of hardware, system maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can support the multi- platform and non- standardized networks typical of small businesses, and retains control of the software licenses in the customer's possession so that moving to a different virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online support services to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Vancouver, Washington Small Businesses
Progent's size, depth of technical expertise, and familiarity with corporate IT consulting allow small and midsize businesses to avoid the problems related to excessive dependence on small support firms or independent engineers.
Working with Progent's Experts enables your business to:
- Prevent Excessive Reliance on Individual Support Consultants
For network support, smaller businesses sometimes depend heavily on freelance consultants. Although freelance service providers carry lower overhead than larger support firms and can typically bill nominally smaller rates, individuals are occasionally too busy to respond quickly to critical situations. If an independent consultant is busy with another customer, sick, on travelling, or in class, the lack of backup staff may require your business to wait for assistance during a crisis. As your small business expands, system unavailability or problems with line-of-business applications become more expensive. The money you thought you were saving on a freelancer can evaporate quickly due to lower output. Also, when freelance engineers encounter unfamiliar problems, the lack of a big consulting group to depend on for assistance forces them to learn with the meter running while your organization winds up with the costs for their continuing education.
- Gain Access to Experts in Sophisticated IT Issues
Many smaller service firms or independent consultants who concentrate on small company IT support may excel at delivering connect-the-dots fixes but don't have the background to work efficiently with complicated IT configurations with mixed operating systems, multiple offices, VoIP implementations, remote workforces, integrated accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large staff of experts can benefit your small business because big-company environments are characteristically complicated, integration issues demand thorough knowledge in many technical areas, and reaching a high degree of stability, reliability, and protection calls for enterprise-tested leading practices.
- Create a Solid Foundation for Growth
Small companies typically begin with a network implemented on a shoestring budget. Lacking a carefully designed basis, a series of band-aid repairs commonly get piled on top of a marginal structure. As a business grows, stability and scalability issues can hinder the success of the business. These environments need proper assessment, smart business analysis, and broad-based experience to migrate to an IT environment that can act as the reliable foundation to meet current business needs and ease downstream growth.
- Work with Solution Finders, Not Product Resellers
Smaller businesses need direction and insight to navigate through an increasingly complex maze of IT options offered for enabling growth and enhancing efficiency. Businesses do not need an IT engineer or service firm that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to match consulting support with the genuine interests of customers. Combining IT support and product selling can result in a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the true needs of a customer.
Get in Touch with Progent
In case your Vancouver, Washington company wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).