Affordable Network Tech Support from Microsoft and Cisco certified Professionals for Businesses in Vancouver, WA
By offering professional know-how when you need it, making available in-depth knowledge for key business applications, providing high-value services like virtual server hosting, invoicing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your information system and minimize support costs. Progent recognizes that network protection, dependability, and efficiency are as critical to small companies as to major corporations but that smaller organizations lack the leverage to invest aggressively in computer networks and in-house support groups. Progent's fundamental competitive advantage is that no network consulting firm can match Progent's ability to deliver the network support your business requires when you require it and at a cost you can afford.
For larger companies, Progent can provide co-sourcing support to add to the skills of your in-house IT support staff. Co-sourcing can cut costs and minimize technical risks for big projects like software design and development, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations.
Progent can in addition offer access to accredited experts to help your company to plan and implement a sensible cloud strategy.
Primary Technologies Supported by Progent for Office Networks in Vancouver, Washington
Progent's nationwide team of world-class experts provides support for all facets of network technology found in businesses of any size. Areas supported by Progent in Vancouver include:
Service Delivery Options Available for Vancouver, Washington Businesses
Progent offers a variety of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support services is built on the Help Desk structure common to larger IT groups. Progent's Contact Center Service Model ensures fast response, thorough activity records, consistent follow-through, and tight expense monitoring across an array of network service delivery modes that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service experts can help clients to analyze and repair network problems without the expense or delay of on-premises service calls. The experience of Progent's network consultants allows them to handle the majority of network problems rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration procedure for new clients to accommodate urgent situations and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's online network support expertise.
- Onsite Service
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online support experts to give small companies the ideal combination: on-premises service professionals when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about how and why to sign up for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, high availability network consulting, virtualization solutions, plus configuration, customization and support for small business programs such as accounting, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and massive system migrations, extended initiatives like business information application development and support, database application programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent services such as data restoration and virus cleanup.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of reliability, security, and performance than is possible using the type of on-site data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same data centers that host the equipment of some of the world's largest information technology organizations, Progent can save you the investment in creating and maintaining the systems required for world-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and revisions stay updated, security and efficiency is constantly monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is in addition simple for clients to transfer to another support firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network administration while getting world-class dependability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the multi- platform and non- standardized networks typical of small businesses, and retains ownership of the licenses in the customer's possession so that moving to a different virtual host is fast, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers expert remote consulting to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide centralized management and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system security and can assist with advanced security programs such as SIEM solutions to help companies meet business guidelines and statutory mandates for network data protection and incident reporting.
The scope and depth of Progent's consulting team offer a powerful set of benefits to organizations trying to maximize the business value of their IT network within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, at the forefront of network support, executing a wide range of IT tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical help, but also a support engineer with proven methods for fixing real-world network problems quickly.
Learn more about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no registration charge and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids major bills for fast solutions. Another advantage of granular invoicing is that you are less tempted to allow simple issues to fester until they grow into big ones.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support organizations who offer scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation given by each consultant to each client. The discipline of documenting and organizing support activity results in more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Small companies who work with independent consultants or who employ in-house IT staffs gain when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Vancouver, Washington business wants to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).