Affordable Computer Troubleshooting from Microsoft certified Professionals for Companies in Vancouver, WA
By delivering world-class support whenever you need it, making available in-depth expertise for key applications, providing high-value services such as virtual server hosting, invoicing only for services delivered, and requiring no setup or retainer fees for standard services, Progent helps you to increase the competitive value of your information network and cut service expenses. Progent understands that network security, dependability, and efficiency are just as critical to small companies as to major enterprises but that smaller organizations don't have the leverage to invest aggressively in computer networks and internal support groups. Progent's basic value proposition is that no network consulting firm can match Progent's ability to provide the IT support expertise your business requires when you require it and at prices you can afford.
For larger companies, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT support group. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application programming, business continuity preparedness, security evaluations, office consolidations, or software migrations.
Progent can also provide access to certified consultants to assist your business to design and implement your cloud strategy.
Main Technologies Serviced by Progent for Office Networks in Vancouver, Washington
Progent's group of industry certified experts provides support for virtually all facets of network systems used by businesses of all sizes. Practice areas supported by Progent in and around Vancouver include:
Service Delivery Options for Vancouver, Washington Businesses
Progent has a variety of options for providing small companies with cost-effective computer services for technical support, system architecture, hosting services, and network management. Progent's model for delivering network support services is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism ensures rapid support, thorough activity documentation, reliable follow-up, and strict expense control for an array of network service delivery modes that include remote troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants allows them to resolve the majority of network issues rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup process for first-time clients to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service engineers to give small companies the optimal solution: hands-on service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The wait time for on-site service visits is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about why to register for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging issues. for more information, visit Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network protection engineering, fault tolerant it system engineering, virtualization solutions, plus integration, customization and support for small business programs including financials, ERP, reporting, sales automation, and office productivity software. Progent can help with short-term projects including office moves and major software migrations, extended projects such as business reporting software programming and support, database application programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency response such as data restoration and malware cleanup.
- Application Hosting
Progent can host key applications like Exchange and SQL Server to provide small companies with higher degrees of reliability, security, and recoverability than is possible with the class of on-site data center that is achievable for the majority of small and midsize companies. Since Progent utilizes the same facilities that host the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of creating and managing the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay updated, security and efficiency is constantly monitored, and systems are consistently archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition convenient for customers to migrate to another service provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit small businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can handle the multi- platform and loosely standardized environments common with smaller businesses, and retains ownership of the software licenses in the client's possession so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote support services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Vancouver, Washington Small Businesses
Progent's size, depth of information technology skill, and experience with enterprise network support enable small businesses to avoid the pitfalls related to excessive dependence on thinly staffed service firms or independent engineers.
Teaming with Progent's Experts allows your small business to:
- Prevent Over Dependence on Individual Consultants
For network support, small companies sometimes rely excessively on individual engineers. Though freelance service engineers have lower overhead than more substantial support organizations and can typically bill apparently lower rates, they are occasionally stretched to far to respond rapidly to urgent problems. If a freelance engineer is occupied with another client, sick, on travelling, or in class, the lack of backup personnel may require your company to go without assistance during a crisis. As your company grows, network downtime or difficulties with critical applications get more costly. The dollars you believed you were conserving on an independent consultant can be eaten up fast because of lower productivity. In addition, when independent engineers encounter unfamiliar technologies, the lack of a big consulting group to rely on for help forces them to train on the job while your organization ends up footing the costs for their continuing training.
- Have Access to Certified Professionals in Complex IT Issues
Many smaller support firms or freelance consultants who concentrate on small business IT support may excel at providing connect-the-dots fixes but lack the experience to work cost-effectively with complex network environments with a variety of operating systems, numerous locations, VoIP systems, remote workers, integrated accounting and analytical software, data-driven web sites, and custom line-of-business software. Progent's background with global enterprises and Progent's extensive staff of specialists can benefit your business because big-company networks are by nature complicated, integration issues require in-depth understanding of in numerous technical areas, and achieving an acceptable level of robustness, reliability, and security calls for industry-proven best practices.
- Build a Firm Basis for Seamless Growth
Small businesses typically begin with an IT system implemented on a shoestring budget. Lacking a solid basis, a series of ad hoc fixes often get tossed onto of a tenuous foundation. As a business evolves, stability and expandability issues can obstruct the success of the organization. Such networks need thorough evaluation, smart strategic planning, and broad-based expertise to upgrade to an IT environment that will act as the solid basis to meet current business requirements and support future growth.
- Work with Solution Finders, Not Product Resellers
Small businesses need guidance and insight to work through an increasingly complicated maze of IT options available for enabling business growth and improving productivity. They do not need an IT engineer or service organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services and expertise exclusively. This permits Progent to match technical services with the real interests of clients. Mixing IT consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined technology rather than being driven by the actual needs of a client.
Get in Touch with Progent
If your Vancouver, Washington business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).