Expert Remote Troubleshooting for Vancouver, Washington Computer Networks from World-class Engineers
Small companies have typically been underserved by large network service firms. Many small businesses allow themselves to grow overly reliant on freelance engineers or small support organizations who lack the size or broad skill sets to respond promptly or effectively to network crises. Other small companies resort to mass-market support providers that employ personnel taught to offer standardized solutions to ordinary problems but who are missing the background and versatility to handle the diversity of environments and lack of standardization typical of small business information systems.
Progent's proven methodology for providing affordable and effective technical service to small companies has made Progent one of the top Microsoft-certified network service organizations in the industry. Progent has provided online help to companies in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network service personnel. Co-sourcing can save money and help meet schedules for major projects like software design and development, business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to help your business to plan and execute your cloud strategy.
Primary Practice Areas Serviced by Progent for Businesses in Vancouver, Washington
Progent's nationwide team of industry certified experts provides support for all aspects of information technology found in businesses of all sizes. Practice areas served by Progent in and around Vancouver include:
Support Delivery Options Available for Vancouver, Washington Businesses
Progent has a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management. Progent's paradigm for providing computer support services is based on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Service Model ensures rapid response, thorough service records, dependable follow-through, and strict expense control across a range of IT service delivery alternatives that include remote repairs, in-person help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration process for new customers to address emergency situations and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's online computer support services.
- On-site Support
Progent provides on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to give small companies the ideal combination: on-premises support professionals when you need them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning how to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need fast and dependable access to a professional Help Desk Call Center with efficient telephone support, online repair tools, and enough technical strength for all needed problem escalation. Because smaller businesses typically have limited information technology funds and can spare scant management bandwidth for dealing with IT support, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that business information networks stay productive. Learn more concerning Progent's Contact Center services.
- Consulting Expertise
Progent provides small businesses affordable access to enterprise-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, fault tolerant it system engineering, virtualization solutions, plus integration, customization and training for small business programs including financials, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site moves and major software upgrades, longer term initiatives like business information software development and customization, database application programming and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host critical applications like Exchange and MS SQL to provide small businesses with higher levels of reliability, protection, and recoverability than is feasible using the class of on-site data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same facilities that support the equipment of many of the planet's biggest IT companies, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and service packs stay updated, security and performance is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Find out additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also easy for customers to migrate to a different service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can support the multi- platform and loosely standardized environments typical of small businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online consulting to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of network products such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for network information protection and incident reporting.
The scope and size of Progent's engineering team bring a unique array of advantages to organizations trying to maximize the productivity of their IT system within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, in the trenches of network support, executing a broad range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical help, but also a support engineer with field-tested approaches for fixing actual network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during regular working hours. Many service firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates king-size bills for quick repairs. An additional advantage of granular billing is that clients will not be tempted to allow simple problems to fester until they grow into big problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation given by every staff member to each client. The practice of detailing and archiving service records allows more effective support and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can focus on providing high-value skills where Progent has little competition. Small companies who work with freelance service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive.
Find out additional information about Progent's knowledge transfer services.
In case your Vancouver, Washington company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).