For small companies located in Vancouver British Columbia, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and business continuity planning.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and the advanced technology to solve most network issues quickly. This reduces direct expenses because solutions take up fewer billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization saves additionally in indirect expenses by reducing or eliminating network outages and related costs resulting from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing model for remote support is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at handling technical issues quickly results in your business spending less cash.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes which ensure the maximum level of efficiency for online engineering help and repair for small business IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your network without compromising system security.
Progent's advanced customer support reporting application includes detailed documentation for all support that Progent's customers have been provided. Progent's authorized consultants have access to the history of services provided to each customer by every Progent consultant. This history of problems and repairs is stored as a conveniently retrievable support database that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to other vast technical support databases and allow fast response from manufacturers' internal engineering staff so Progent's remote service experts can determine the most efficient solutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Vancouver British Columbia or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Online Support Services Offered Progent
Progent's online network support professionals offer certified skills in a comprehensive array of products and technologies. This wide range of capability enables Progent's consultants to address almost any emergency that may take place in a small company network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help customers with mixed-OS networks, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote services Offered by Progent to small businesses in Vancouver include:
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of computer technology such as network architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux environments. Progent's team-oriented approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for troubleshooting anomalies within UNIX/Linux systems based on popular variants of UNIX including:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
Major Linux versions for which Progent offers expertise include:
- RedHat Linux
- SUSE
- Debian GNU/Linux
- Slackware Linux
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Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and certifies an individual's network technology skills at the master level. Cisco qualified CCIEs can handle the most difficult problems associated with network design, integration, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs are an excellent cost-effectiveness because their broad experience permits them to resolve the most intractable problems rapidly. In common cases, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can receive timely support for complex network issues that are hurting business efficiency but are beyond the comfort zone of your regular network support group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of advanced remote support tools in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
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Certified Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist you with a broad range of platform support including Microsoft Windows Server 2022 planning and migration consulting,
Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration support and cloud integration solutions,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 migration (help, assistance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 design and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online desktop support and troubleshooting services including Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows workstations.
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CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISSP and ISSAP network security consultants offer a variety of system protection services that can enhance the protection of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or help your business to clean up rapidly after a damaging penetration. Security support services available from Progent cover comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; setting up firewalls; building safe architectures for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract projects that small companies frequently need. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:
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Help Desk Services
Progent's Call Center support alternatives for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are designed for smaller businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Help Desk or improving your existing one, selecting or modifying Help Desk Call Center software products to address the unique requirements of your corporation, or adding occasional phone support staff to reinforce your in-house Help Desk resources to handle unusually busy situations such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology experts gives your computer users in Vancouver British Columbia instant assistance from an effective support resource with extensive background providing telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial enabler of company productivity, and Progent's target is to resolve rather than just record network problems.
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Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Office Project, Word, and MS Excel. To find out more information about Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can nurture the imaginative facets of Apple Mac systems by delivering remote help support and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio/video or establishing an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide businesses in Vancouver British Columbia remote computer system monitoring services powered by MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By anticipating possible problems before they grow into crashes, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a combination of operating systems.
How Your Vancouver British Columbia Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.