If your company IT network is in Vermont you now have quick online contact with a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified engineer to resolve complex problems that threaten your computer network. Progent offers the services of one of the largest groups of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consultants available remotely of any independent support organization in the U.S. Rates are competitive, billing is per minute, engagement is immediate, and support is unbeatable.
If your Vermont office is far from larger metropolitan areas such as Burlington, Rutland, or Montpelier, help from UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts is often problematic when you have an emergency. This can cause a loss of revenue for your company, upset clients, unproductive employees, and defocused executives. By utilizing Progent's online services, you can get in touch with a Certified engineer who can deliver expertise when you need it to keep your information system operating.
Because Progent charges for remote support by the minute, your company owes just for support provided. Progent imposes no service activation fee. Many remote service organizations apply substantial minimum time requirements or bill for every fifteen minutes or more. Progent's one-minute granularity and straightforward billing model do away with unexpectedly large invoices for speedy solutions.
If your Vermont business requires online assistance for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's remote help, phone 866-776-4368, or visit Contact Progent.
What Makes Progent's Online Technical Support Program Unique?
Progent's seasoned staff of online consulting professionals offers a broad range of world-class computer skills. This allows Progent's online technical support specialists to deal successfully with the most challenging network trouble more quickly than is feasible with typical independent service firms or with the in-house support staff commonly found in smaller companies. Progent has refined the tools and experience to fix problems economically in many different network configurations that incorporate combinations of UNIX/Linux, Solaris, macOS and OS X, Microsoft, and Cisco products. (Check out Progent's customer testimonials.)
Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CCIE service specialists have been awarded advanced credentials including Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's remote support experts also have a variety of high-level Cisco certifications such as Cisco Certified Internet Expert (CCIE) in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
In order to assist companies that run networks based on a combination of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft technology, Progent's online support group offers the expertise of support specialists who hold important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). To provide company-wide security consulting, Progent provides remote support from professionals who have earned the industry's top security certifications including Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants. The range of Progent's technical knowledge coupled with Progent's cooperative approach to fixing technical problems allows trouble ticket escalation, when called for, to specialists with sufficient background to resolve particularly intractable jobs. This speeds up remediation of urgent problems, prevents system downtime, and minimizes maintenance invoices.
For organizations throughout Vermont, Progent allows fast remote contact with a UNIX, Linux, Solaris, macOS or OS X engineer for critical assistance to repair technical problems that are affecting business productivity but are beyond the scope of your in-house computer support group. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE-Premier consultants can interface with your system with state-of-the-art remote troubleshooting tools that allow them to deliver quick and affordable evaluation and repair of serious IT problems.
Troubleshooting Services Progent's Phone-based Support Specialists Can Provide Your Vermont Business
Progent's service specialists are qualified to offer expert assistance for a comprehensive set of UNIX, Apple, Cisco, and Microsoft Windows technologies including:
Remote Support Services for UNIX/Linux, Sun Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based technical service team can help Vermont small businesses to maintain a large assortment of information products and technologies that include system architecture, messaging support, security consulting for computer systems and business processes, Windows integration with UNIX/Linux, Solaris, or macOS and OS X platforms, VMware options for processor consolidation and centralized management, and transitioning from legacy systems to modern solutions based on updated versions of UNIX/Linux, Solaris, Apple macOS and OS X, or Windows.
Progent's support professionals offer remote troubleshooting for computers powered by major versions of the UNIX operating system including:
Apple macOS and OS X,
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux packages including
Cisco Network Infrastructure and Security Products
Progent leads the computer support arena for offering immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are elite network engineers who qualify for this advanced credential only after strenuous examinations administered by Cisco. Usually Cisco CCIEs are employed by big enterprises or national ISPs, and as a result their skills are not conveniently accessible to smaller companies.
Progent is among the rare IT support organizations that makes sure that Cisco CCIEs stay accessible to assist small and mid-size businesses. Also, Progent offers fast communication with a CCIE via phone so your company can get immediate help for critical system issues that are hurting your productivity but are outside the competence of your ordinary network support providers. Progent's CCIE engineers can tie into your system by utilizing sophisticated remote support tools in order to perform rapid and cost-effective diagnosis and resolution of urgent network problems. To see more concerning Progent's expertise in Cisco network appliances, refer to Cisco Technology Engineering Support.
Microsoft Partner for Remote Technical Support for Windows
Progent's Microsoft-certified remote support engineers can provide network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad range of technology expertise such as
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server configuration consulting and Lync 2010 maintenance, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring,
System Center 2012 Operations Manager monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Certified Network Security Specialists
Progent provides you the services of accredited CISM and ISSAP security consultants who offer a variety of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X environment against attacks or assist you to recuperate rapidly from an assault. Security services available from Progent include: in depth security audits utilizing technologies such as GFI LANguard NSS, AMAP Application Scanner, and utilities from Metasploit and Netcat; fast recovery from malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and implementing 24x7 automated monitoring. For more information concerning Progent's security support for small and midsize companies, visit Progent's Consulting Expertise for System Security.
Business Applications Services: Training, Customization, Troubleshooting
Progent's Apple Mac technology experts can support the creative aspect of Mac environments by providing consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.
Progent's Application Experts Group offers professional consulting expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To learn more information about Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Call Center Service and Outsourcing Options
Progent offers several service offerings for Help Desk services including UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Help Desk Operations Consulting and Staffing Services.
Progent's Call Center Outsourcing Services are designed primarily for companies who need the timely availability of a professional Help Desk Call Center but who have limited budgets and internal support bandwidth. Progentís Virtual Help Desk is a seamless extension of your existing Call Center team. Progent can act as a primary Help Desk Call Center for your organization, represent an escalation alternative for tough technical issues, or be ready in those instances when your ordinary service providers are too busy. Progent's Call Center Consulting Services can aid you in building an efficient new Call Center or enhancing your existing one, evaluating or customizing Call Center software products to address the particular needs of your company, or adding temporary staff to work online in conjunction with your in-house Help Desk Call Center resources during high-demand scenarios such as system upgrades. To find out more information about Progent's Call Center support and outsourcing, see Progent's Help Desk Services.
Progent's Remote Service Tools
Get in Touch with a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Assistance Specialist Immediately
Progent's powerful service reporting application keeps comprehensive documentation of all service provided to Progent's customers. Each authorized Progent team consultant has access to the details of services delivered to each customer by any staff engineer. This archive of issues and fixes is structured as a readily searchable proprietary knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's certifications with major industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases as well as to manufacturers' in-house engineering staff that allow Progent's online service experts to find the optimal solutions promptly.
To see how you can contact a UNIX, Linux, Solaris, macOS or OS X engineer or a Certified CCIE for urgent remote professional assistance in Vermont, call 1-800-993-9400 or visit Urgent Online Computer Help.