For office networks located in the state of Vermont, Progent's Microsoft qualified technical team members can provide online support and troubleshooting to resolve your network issues quickly and affordably. Progent has developed world-class skills, advanced software utilities, and support knowledge bases to diagnose and fix IT problems while avoiding the expense and time delays normally associated with onsite technical service calls.

If your Vermont organization is situated outside of the larger urban areas such as Burlington, Rutland, or Montpelier, your nearby network systems support choices may be limited in skills, or not available during an emergency. This results in a computer network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progent’s group of network professionals average more than 10 years of real-world industry experience, in the trenches of network support, performing a broad variety of technical tasks for a diverse range of customers. This means you obtain not just the technical expertise needed for the task, but a consultant with demonstrated methods for applying those skills to assist with efficient network solutions.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultants offer advanced online consulting support to help businesses of any size to connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective hybrid environments that support Windows and Linux systems and applications in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Azure hybrid cloud design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging.

GIAC-certified Information Assurance Consultants
GIAC information assurance certification was established in 1999 to validate the knowledge of IT security experts. GIAC accreditations are acknowledged by businesses and institutions throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for all of the network security disciplines covered under GIAC accreditation such as auditing network vulnerability, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.

Online Consulting for Windows Server 2008 R2
The sophistication and integration demands of Microsoft Windows Server 2008 R2 calls for an information technology expert with real-world experience and broad knowledge in architecting and deploying efficient and comprehensive business information networks. The experience of Progent's certified Windows Server 2008 experts, with an average of over a decade of background supporting Microsoft-powered solutions, helps insure your success in maintaining and troubleshooting your Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 experts can also assist you to assess the advantages of migrating from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that combines on-premises systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

Remote Technical Support for Microsoft and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based networks Nationwide. Progent's certified professionals have the experience to help you to troubleshoot and solve difficult network problems quickly and cost effectively. The breadth of information technology expertise offered by Progent's team of consultants makes it possible to escalate even the toughest problems to the right subject matter experts as required. Whether you require occasional phone support and remote repair or ongoing availability of a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level support without the cost and management overhead of maintaining a big internal IT organization.

Integration Expertise for Office 365 Applications and Services
Office 365 is Microsoft's extensive family of client productivity programs and cloud-hosted services offered on a subscription basis. Office 365 apps and cloud services are available in a variety of subscription plans intended for customers from students and home offices to global enterprises. Progent offers quick and easy remote access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can help your business to evaluate the wealth of subscription plans offered with Office 365 and configure your information network with Office 365 so you derive top business value. Progent's Office 365 integration consultants offer expertise with cross-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to create and maintain hybrid solutions that transparently combine local and cloud resources.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA to verify an IT professional's ability to design, deploy, and support IS controls to mitigate network risk. Progent offers the expertise of a CRISC-certified risk management expert to help your company to create and execute a risk management plan based on leading practices promoted by CRISC and geared to match your organization's risk tolerance, business objectives, and IT budget.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to block or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Data Backup Expertise
Progent's backup and restore experts can provide help for a broad array of utilities and services that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and handhelds. Progent can help you with leading data protection platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent can also provide support for Acronis Backup and Recovery, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and FLARs. For large organizations, Progent can provide VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services are offered to small and mid-sized organizations as a low cost end-to-end service for secure backup and disaster recovery (BDR).

Remote Server Monitoring with System Center Operations Manager Operations Manager
Progent provides a variety of Network Support Packages built around the proactive problem solving capabilities of System Center Operations Manager, a next-generation network management software solution that monitors the reliability, performance and protection of your information network and detects anomalies before they can bring down your system. To give you more insight concerning the performance and stability of your system environment, Progent can help you deploy and operate leading network monitoring software based on the Linux OS.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide remote or on-premises access to a certified CCIE specialist to help you to plan, install, administer and repair converged communications environments based on Cisco Unified Communication products in a local, cloud-centric, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have in-depth backgrounds assisting organizations of any size to build collaboration ecosystems by delivering services such as Cisco Unified Communications Manager (CUCM) and Cisco CallManager planning and deployment, Voice over IP and video phones and soft phones configuration, and Cisco wireless IP phone deployment. Progent can assist you with Cisco's extensive library of UC applications like Cisco Jabber, WebEx Meeting Center, Unity Connection, Unified Contact Center, and Unified Mobility.

Management Consulting for Lync 2013
Lync 2013, rebranded Skype for Business, enables businesses of any size to create a manageable and protected communications environment that permits the modern BYOD computing style with IM, real-time presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN calling enabled for a broad range of desktop and mobile devices. Progent's Microsoft-certified Lync 2013 experts can help you to assess the advantages of Lync 2013, design an on-premises, cloud-resident (via Lync Online) or hybrid model suitable for your present and long-term plans, implement Lync 2013 so as to speed up your ROI, and provide custom webinar and on-premises training to your IT staff and users. Progent has expertise in key pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync 2013 with popular Office and Office 365 apps such as Outlook clients, Excel and PowerPoint. Progent's Microsoft Skype for Business consultants can also assist you to plan and implement out an efficient upgrade to Skype for Business.

Detailed Reporting of Services Delivered
Progent provides full and meaningful documentation of all service activity to make sure clients don’t ever feel like a hostage to their IT service provider. Progent sends e-mail documentation of support activity shortly after finishing each support interaction, and also provides a printed copy along with monthly invoices. Complete IT service reporting makes it easier for customers to transfer to a different service organization or assume increased service responsibilities internally. Complete support reporting also provides IT managers the visibility needed to evaluate maintenance services and produce better informed network budgets.

Virtualization Expertise
Virtual compute, storage and networking techniques allow IT organizations to optimize utilization, simplify network management, and improve application uptime and data protection. run multiple virtual servers on a single actual processor. Common usage scenarios for virtual servers include resource consolidation, low-cost platforms for applications that only run on outdated operating systems, and economical segregation of application programming or testing environments from on-line ones. Progent's virtualization technology consultants can provide Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting services, Microsoft Windows 2008 Hyper-V Virtualization consulting, VMware vSphere and vCloud configuration and troubleshooting, VMware NSX network virtualization architecture and management, and Citrix XenServer virtual server support. Progent can install virtual servers to optimize performance, dependability and ease of administration while at the same time lowering costs; propose and validate disaster recovery strategies that minimize productivity loss in case of a major failure; and provide continuing support, repair, and consulting assistance as virtualization technology evolves.

SharePoint Consulting Services
Progent's Microsoft-authorized SharePoint Server 2013 developers, SharePoint 2010 specialists and SharePoint 2007 consultants can help you evaluate the economic justification for deploying the latest release of SharePoint Portal Server, advise you on the most sensible version of SharePoint Portal Server for your application, provide configuration and deployment services, assist you to install Microsoft SQL Server as a back-end database manager, improve your network integrity, integrate your off-the-shelf and customized application programs to operate with SharePoint, design a comprehensive security strategy that includes portal technology, and provide maintenance and Contact Center support.

Contact a Progent Computer Support Expert
To find out how to contact a Progent computer consultant for online or onsite assistance in , call 1-800-993-9400 or visit Remote Computer Support.