Vermont Computer Support Services
for Small and Midsize Business Computer Networks: Online Support and Troubleshooting
For small office computer networks located in the state ofVermont, Progent's Microsoft and Cisco qualified technical experts can provide phone help and remote troubleshooting to repair your network systems problems fast and affordably. Progent has developed top-notch expertise, advanced software utilities, and support knowledge bases to identify and resolve IT problems without the high cost and time delays associated with on-site service dispatches.
If yourVermontorganization is situated outside of the larger metro areas such asBurlington, Rutland, or Montpelier, your local network support choices may be limited in technical expertise, or unavailable during urgent situations. This results in a network environment that is unusable or causing wasted time due to technical problems persisting for too long. Progent’s staff of expert network engineers average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a broad range of customers. This means you obtain not just the technical expertise needed for the task, but an expert with demonstrated methods for applying that expertise to assist with cost effective network solutions.
Disaster Recovery/Business Continuity Planning Consulting Services
Progent offers high-level remote expertise for disaster recovery/business continuity planning, validation, and education to assist you to prepare for possible disasters, reduce downtime for your vital network functions, eliminate lost information, and comply with regulatory mandates and contractual obligations. Progent's business continuity experts can work closely with your management and IT support group to provide business impact evaluation, define dependencies, identify human and physical resources needed to run your business, determine business-critical IT services and specify allowable restoration times, qualify colocation centers, configure safe remote connectivity for crucial employees, plan emergency notification mechanisms and assign duties for staff, document a complete recovery and test plan, and provide training for key people to carry your business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.
Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Unified CM, formerly named CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Unified CM applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent can provide support with any facet of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.
NetApp SAN Storage Solutions
Progent can provide enterprise clients online or onsite NetApp SAN consulting services for NetApp's complete portfolio of SAN products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN storage environments efficiently following industry best practices.
World-class Cisco Support from Experienced CCIE-certified Engineers
Progent can provide easy, immediate, and economical access to Cisco CCIE Certified consultants. CCIEs are recognized networking experts who earn this prestigious classification only as a result of thorough testing by Cisco. CCIEs are able to resolve even the most complicated issues surrounding network architecture, configuration, repair, and support. Progent’s CCIE professionals work intimately with Cisco in-house staff in analyzing problems with Cisco's IOS platform and developing fixes or obtaining software updates to resolve anomalies. Progent can provide quick contact with a CCIE by phone so that you can receive instant assistance for complex network troubles that are impacting business productivity but are outside the expertise of your local IT support resources.
PC Desktop Support Services
Progent can deliver a wide range of cost-effective consulting and support services to help you business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Windows, Apple macOS and OS X, or various versions of Linux. Progent's desktop PC support services include Windows 10 planning assistance, Microsoft Windows 8.1 integration, Windows 7 support, Microsoft Office and Office 365 integration and training, and 64-bit operating system upgrades.
Cloud Integration Expertise for a Remote Workforce
Progent can assist small and medium-size businesses to provision their home-based workers with secure and transparent integration with public cloud resources. For details about how Progent's experts can help organizations to configure resilient Cloud connnections for their at-home workforce, go to cloud consulting services for a remote workforce.
Desktop and Mobile Device Centralized Configuration Management Consulting
Progent offers Configuration Manager 2016 hybrid cloud integration, Microsoft System Center 2012 Configuration Manager design and installation and Microsoft Intune integration help to consolidate and simplify the management of your PCs and Cloud-connected tablets and smartphones. Progent can help you to migrate smoothly to SCCM 2016 from a legacy device and application management solution or help you to enhance your current SCCM 2016 environment to accommodate your evolving business requirements.
Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was founded in 1999 to validate the knowledge of IT security professionals. GIAC certifications are acknowledged by businesses and institutions throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with all of the network security services addressed within the GIAC accreditation such as auditing network security mechanisms, security incident management and response, traffic analysis, web-based application security and SIEM solutions for compliance with government mandates for promptly reporting events.
Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting services to help businesses of all sizes to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
CISSP-certified Cybersecurity Consultants
Progent's CISSP-premier cybersecurity experts can help businesses of any size with any facet of information system security. Progent can implement cost-effective cybersecurity solutions that protect a small business against advanced malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid networks that accommodate onsite, remote, and mobile clients accessing IT resources distributed across multiple physical datacenters and various clouds.
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An index of content::
Top Rated Online Help Desk Professional
Computer Support Help Desk Online Support
The Help Desk Call Center service model adopted by Progent offers small companies an dependable option to dependence on freelance service individuals by offering extensive expertise shared by numerous support teams, optional round-the-clock access to urgent help, escalation capability to world-class experts for solving even the most intractable issues, service consistency and reliability, prompt follow-up overseen by seasoned service managers, a choice of easy-to-use techniques for initiating support jobs, and a high level of progress transparency enabled by ticket tracking and accessible through a web portal.
Microsoft Exchange 2003 Remote Consulting
Microsoft Exchange 2003 Computer Consultant
Progent's certified consultants offer technical help and IT consulting services for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete line of Microsoft server platforms. Progent's upgrade, configuration, management, and troubleshooting expertise for Microsoft Exchange 2003 Server include planning, deployment, documentation, local and remote technical support, Help Desk outsourcing, certified security consulting, and full-service network management outsourcing.
Windows Training
After Hours Server Education
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has little competition. Mid-size companies who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and productive.
Windows and UNIX Specialist
24/7/365 Windows and Solaris Specialists
Progent's UNIX platform consulting services offer small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with a convenient single source to show you how to build and manage a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Windows Server 2012R2 Virtual Fibre Channel Technical Consultant
Windows Server 2012R2 Multitenancy IT Consulting
Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, tune your network for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT support team, create an enterprise-wide security plan, automate network administration, help with creating applications, and build and test a DR/BC plan.
Computer Engineer Work from Home Endpoint Management
Remote Workforce Endpoint Management Support and Help
Progent can help small and mid-size businesses to install unified endpoint management and monitoring platforms for maintaining devices used by offsite workers.
Teleworker Cybersecurity Computer Engineer
Computer Consultants Work from Home Cybersecurity
Progent can assist small and medium-size companies to configure security protection solutions and deliver cleanup services to support a remote workforce.
Technology Consulting Altaro VM Backup Deduplication
Altaro VM Backup and vCenter Computer Consultant
Altaro VM Backup offers small and mid-size businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, multi-site, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Headline features include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, item-level restore capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and for VMware vCenter for handling larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is an Altaro partner and offers a broad range of services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup.
Cisco Security Network Providers
Network Specialists Cisco Planning
Progent offers fast online access to Cisco-certified CCIE networking experts. Progent's CCIE consultants can link to your network via powerful remote support tools to deliver fast and affordable troubleshooting and remediation of critical network infrastructure issues.
SonicWall TZ Firewall Security Contractors
Biggest SonicWall NSA 5650 Firewall information Systems Audit
Progent's certified SonicWall firewall consultants can show you how to configure, manage, and update SonicWall firewall products including the newer SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall security gateways into a complete network protection plan and build security into your business processes.
Consultant NetApp MetroCluster Disaster Recovery
MetroCluster Management Consultant Services
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with synchronous replication to provide rapid, zero RPO disaster recovery (DR) between sites located up to 300km away from one another. Progent's roster of seasoned IT consultants can help you to plan, configure, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your technical needs and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster solution by delivering help with tasks such as assigning disk pools, arranging aggregate and plexes layout, setting up volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to prove adherence with industry standards and government requirements.
24-7 Remote Support Windows and Linux
Professionals Linux, Windows
If your office network combines Linux technology technology with Microsoft Windows, Progent can show you how to integrate your servers into a cohesive network that allows all your operating systems to run side by side for easy management, transparent dataflow, high reliability, superior throughput, and tight security. Progent's UNIX/Linux and MS Windows coexistence assistance services include IT architecture configuration and support, support for Windows services for UNIX, online network monitoring and administration, online technical support and repair, on-site technical support, and Helpdesk outsourcing.
CRISC Certified Risk and Information Systems Control Services
After Hours CRISC Certified Risk and Information Systems Control Consulting
Progent offers the guidance of a CRISC-certified risk management expert to help your company to design and deploy an enterprise risk management (ERM) solution based on leading practices identified by CRISC and geared to align with your company's risk tolerance, business goals, and IT budget.
Small Business Support Outsourcing
Microsoft and Cisco Authorized Expert Help and Support Small Business
If you have a company network with 10 to 50 network users, Progent's IT outsourcing services save your organization from over-reliance on single independent service provider while giving you affordable and reliable access to high-quality technical expertise. By providing IT consulting help when you require it, offering specialized expertise for critical applications, offering unique services such as automated network monitoring, and charging only for services you receive, Progent offers you an affordable solution for optimizing the profitability of your small business network. Progent is the intelligent way for small businesses to create and maintain a robust and secure IT network and to benefit from quick access to the skilled support typically available only to businesses who are able to afford a sizeable internal IT organization.
IT asset management Services
password management system Specialists
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of the time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it.
installation and Administration Mac
macOS Online Engineers
Progent provides nationwide remote phone support and troubleshooting services for companies that run Apple Mac OS X environments or whose IT systems include a combination of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's experts offer Apple macOS and Mac OS X clients a range of IT services including desktop support, migration to the current edition of OS X from other earlier versions of Apple macOS and OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist you with iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Remote technical support provides optimum return for your IT dollar by preserving client efficiency and shortening the hours billed for network analysis and repair. Sophisticated remote support utilities and skilled technicians and engineers allow Progent to handle the majority of network issues without wasting time and money by traveling to your location. In most of situations your network problems can be dealt with over the phone or through a combination of phone help and online access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security specialists to help you with the toughest system problems.
Windows Server 2012R2 Data Deduplication Consultant
Windows Server 2012R2 Cloud Engineer
Progent's certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration plans, tune your infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT support team, develop a corporate-wide security plan, streamline network administration, assist with creating applications, and build and test a DR/BC plan.
802.11 Wireless LAN Configuration
Wi-Fi Network Consultant
Progent can show you how to plan, configure, manage, monitor, and repair a viable Wireless network infrastructure, select appropriate products, and configure access points, bridges, antennas, wireless controllers, and other wireless products. Progent can also help you create a thorough 802.11x network security plan that is well aligned with the security plan for your entire business network.
Computer Consultant SQL Server 2017 and VMWare
SQL Server 2017 Management Studio Consultants
Progent's certified SQL Server 2017 experts can help you to plan and implement an efficient migration from your current SQL Server databases and applications to SQL Server 2017.
Solaris Consulting Services
Sun Solaris Remote Support
Progent's Sun Solaris family consulting experts offer small and mid-size companies and software developers help with managing and maintaining Solaris systems that coexist with Microsoft-based networks. Progent can give your organization contact with Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of experience provides you with an easy single consulting firm to show you how to build and manage a secure and robust cross-platform network and communications environment that allows Sun Solaris and Microsoft coexistence by combining Microsoft Windows with major versions of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.
Progent's Management Technical Support Company
Progent's Management Team Small Office Server Support
Progent's management team consists of industry professionals with years of background providing computer consulting services, troubleshooting, and long-term IT planning to organizations ranging in size from startups to Fortune 500 companies. Great service requires great personnel, and Progent stands out by having put together a management team able to provide businesses with the top service value available anywhere.
Immediate Online Support Services Co-managed Heldesk
Shared Helpdesk Network Consultant
Progent's Standard Help Desk Services offer a complete solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Teleworker Integration Network Consultant
Network Consulting Helpdesk for Remote Workforce
Progent has 20 years of experience helping small and mid-size companies to plan, install, optimize, manage, and debug information networks that incorporate remote workers.
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