Immediate, Affordable Online Network Technical Support for Victorville, California Small Companies
For over two decades, Progent has specialized in providing world-quality computer support to customers with small-business IT budgets. Progent has built a powerful support system that features a cost-effective, seamless virtual office network, custom remote troubleshooting technology, a large pool of consultants accredited in a broad range of technical practice areas, a Help Desk Call Center service structure that promotes efficiency and guarantees follow-up, a worldwide group of on-line troubleshooting professionals, on-site support availability for the majority of most zip codes in the United States, and a corporate culture committed to solving technical issues in the least time and at the lowest cost to clients.
For mid-size and large businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT service team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as software development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to accredited consultants to assist your company to design and implement a sensible cloud computing strategy.
Main Technical Areas Supported by Progent for Victorville, California Office Networks
A Microsoft-certified Partner consulting company with a large group of Cisco qualified CCIE networking experts and Apple accredited consultants, Progent provides emergency assistance and affordable online consulting to Victorville, CA businesses for a broad array of computer technologies such as:
Support Delivery Alternatives Available for Victorville, California Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing IT support is built on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Support Model ensures fast response, thorough service documentation, reliable follow-up, and tight cost control across a range of IT service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and repair network problems without the expense or delay of in-person support visits. The experience of Progent's network consultants makes it possible to handle most network problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting expertise.
- On-site Support
Progent offers onsite computer assistance for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service engineers to give small businesses the optimal solution: in-person support professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more about why to register for Progent's in-person network service.
- Help Desk
Progent's Help Desk Services are designed for small and midsize companies who need prompt and dependable support from a professional Contact Center with efficient phone support, online troubleshooting tools, and enough technical strength for full problem escalation. Because smaller businesses usually have tight information technology budgets and can spare little executive bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that small business information systems are always up and running. Read more about Progent's Help Desk outsourcing services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop it system consulting, virtualization solutions, plus configuration, customization and support for small business applications including financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office relocations and major system migrations, longer term projects such as business information application programming and support, database application programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange and SQL Server to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible with the class of internal data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same facilities that host the equipment of many of the world's largest IT companies, Progent can save you the cost of creating and managing the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, protection and efficiency is continually monitored, and systems are consistently backed up and available for full and rapid restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small organization's servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is also convenient for customers to transfer to a different service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow companies with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class availability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can support the multi- OS and non- standardized environments typical of smaller businesses, and retains control of the licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced remote consulting support to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-certified security experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on network security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government mandates for network data security and reporting.
The scope and size of Progent's engineering staff bring a unique set of benefits to customers trying to maximize the productivity of their IT system within a reasonable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the forefront of network service, performing a wide variety of technical projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested approaches for repairing real-world network problems efficiently.
Read more details about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and asks no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big invoices for fast fixes. Another benefit of granular invoicing is that customers are less inclined to allow incipient problems to stay unaddressed until they grow into major problems.
Read more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports given by each staff member to each client. The practice of detailing and organizing support records allows more effective support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Small businesses who work with independent consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and efficient.
Find out more about Progent's knowledge transfer services.
If your Victorville, California business needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).