Victorville, CA Online Support from Certified Computer Service Consultants
Progent's computer network tech support services can provide your Victorville, CA company low cost and dependable access to Microsoft and Cisco certified information technology experts. By providing network consulting service when you require it, offering advanced knowledge for key applications, delivering value-added services such as automated server monitoring, and billing only for support you use, Progent offers your Victorville, California company an affordable solution for maximizing the productivity and profitability of small-scale business information systems. Whether you run a local datacenter, connect to cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses to create and manage a reliable and safe information network and to benefit from quick availability of the experienced consulting ordinarily restricted to corporations who are able to support a sizeable internal IT group.
For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the skills of your internal network support team. Co-sourcing can cut costs and help meet schedules for major projects such as application programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of certified consultants to help your company to design and implement your cloud computing strategy.
Primary Technologies Supported by Progent for Victorville, California Businesses
As a Microsoft-certified Partner computer support company with a large team of Cisco Certified CCIE network infrastructure consultants and Apple accredited consultants, Progent provides urgent troubleshooting and affordable online consulting to Victorville, CA businesses for a broad array of information technologies including:
Support Delivery Options for Victorville, California Companies
Progent has a selection of options for providing small businesses with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Support Mechanism ensures fast response, comprehensive service records, dependable follow-up, and tight expense monitoring across a range of network support delivery modes that include remote troubleshooting, in-person support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to analyze and repair network issues without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most network issues quickly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's online network troubleshooting services.
- Onsite Support
Progent provides onsite technical support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online service engineers to deliver small and midsize businesses the ideal combination: on-premises support professionals when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The wait time for in-person support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how to sign up for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies affordable access to world-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network engineering, virtualization solutions, plus configuration, customization and training for small business software including accounting, operations, business analytics, CRM, and productivity suites. Progent can help with one-time projects such as office moves and major software migrations, longer term initiatives like business analytics software programming and customization, relational database software programming and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent services such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for vital business applications such as Exchange and Microsoft SQL Server to provide small companies with higher levels of availability, security, and recoverability than is feasible using the class of on-site data center that is practical for the majority of small businesses. Because Progent uses the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure required for world-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions remain current, security and efficiency is continually monitored, and systems and data files are consistently archived and ready for complete and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's servers in a setting that not only delivers the top level of availability and extensibility but that is also easy for clients to migrate to another support provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can handle the mixed- OS and non- standardized networks typical of small companies, and keeps control of the licenses in the client's possession so that moving to a different virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert remote support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on system security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government mandates for IT information security and reporting.
The scope and size of Progent's consulting team offer a unique set of advantages to companies trying to maximize the business value of their IT system within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the forefront of IT support, performing a wide variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for solving real-world IT problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates king-size invoices for fast solutions. Another advantage of granular invoicing is that customers are not inclined to allow simple issues to fester until they grow into big problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by each consultant to each customer. The practice of detailing and archiving service activity allows more efficient service and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Small companies who work with independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
Find out more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Victorville, California business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Support
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).