Professional Remote Help for Victorville, California Networks from Certified Engineers
Small businesses have typically been overlooked by major IT service firms. Many small companies permit themselves to become excessively reliant on freelance consultants or small consulting firms who lack the bandwidth or comprehensive knowledge to react promptly or efficiently to network emergencies. Other small businesses turn to mass-market service firms that employ technicians taught to offer standardized fixes for common issues but who do not have the background and versatility to deal with the variety of configurations and absence of standardization typical of small business IT systems.
Progent's time-tested methodology for delivering affordable and successful network support to small businesses has made Progent one of the premier Microsoft-certified network service firms in the industry. Progent has delivered remote help to small businesses in every state in the country (See Progent's customer testimonials).
For larger companies, Progent offers co-sourcing services to add to the subject matter expertise of your internal network support personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application programming, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of certified experts to help your company to design and execute your cloud computing strategy.
Core Technologies Serviced by Progent for Victorville, California Businesses
As a Microsoft-certified Partner IT service firm with a large group of Cisco CCIE networking consultants and Apple Computer accredited engineers, Progent provides emergency troubleshooting and affordable online consulting to Victorville, CA small businesses for a wide range of computer technologies including:
Support Delivery Alternatives for Victorville, California Companies
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing network support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model promotes fast support, comprehensive service documentation, consistent follow-up, and tight expense monitoring for an array of IT service delivery options that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help customers to analyze and fix hardware and software issues without the cost or delay of in-person support visits. The background of Progent's network engineers allows them to handle most IT issues rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for first-time clients to accommodate emergency network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's remote network troubleshooting services.
- On-site Support
Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to give small and midsize companies the optimal solution: on-premises support technicians when you need them as well as the remote help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The response time for in-person service visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more details concerning how to register for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, refer to Online Help Desk Services.
- IT Consulting Services
Progent offers small companies budget-friendly availability of world-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network security consulting, fault tolerant it system engineering, virtualization solutions, plus integration, programming and support for small business programs such as financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects including office relocations and massive system migrations, longer term initiatives like business information software development and support, relational database application programming and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network management, or urgent response like disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for key applications such as Exchange and SQL Server to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is feasible with the class of in-house data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest information technology organizations, Progent can save you the cost of building and maintaining the systems needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay updated, security and performance is constantly monitored, and systems and data files are consistently archived and available for full and rapid restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the top degree of fault-tolerance and extensibility but that is also convenient for customers to migrate to a different service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit businesses with mixed environments to save dramatically on the costs of hardware, system maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can handle the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the software in the customer's hands so that migrating to a new virtualized system is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert online consulting to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies including firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of network protection and can help with complex security programs such as SIEM solutions to help enterprises comply with business guidelines and government regulations for IT information protection and incident reporting.
The scope and depth of Progent's consulting staff bring a powerful set of advantages to clients wishing to increase the productivity of their IT system within a realistic budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, in the trenches of network service, performing a wide variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This means that you get not only expert technical help, but also a consultant with proven methods for solving real-world network problems rapidly.
Read more about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no registration charge and requires no retainer for services provided during normal business hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids big invoices for fast repairs. Another advantage of granular pricing is that clients are less tempted to permit minor issues to stay unaddressed until they become big ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation given by each staff member to each customer. The practice of detailing and archiving service records allows more effective support and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has few competitors. Small companies who utilize independent consultants or who employ internal support staffs gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Victorville, California company needs to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Assistance
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).