Fast, Low-cost Remote Computer Network Support for Victorville, California Small Businesses
For over twenty years, Progent has focused on providing world-class IT support services to customers who have small-business budgets. Progent has built a unique support solution that features a cost-effective, tightly connected virtual office network, sophisticated online troubleshooting tools, a large pool of engineers accredited in a broad range of IT disciplines, a Help Desk Call Center operational model that promotes responsiveness and ensures follow-through, a global group of on-line service experts, in-person support availability for the majority of most zip codes in the U.S., and a company ethos focused on solving technical issues in the shortest time and at the lowest cost to customers.
For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT support staff. Co-sourcing can cut costs and help meet schedules for major projects such as software development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified consultants to help your company to plan and execute a sensible cloud strategy.
Key Products and Technologies Supported by Progent for Businesses in Victorville, California
Progent offers the services of certified consultants for all aspects of network technology deployed in small companies and local governments. Products and technologies supported by Progent include:
Service Delivery Options for Victorville, California Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for delivering computer support is based on the Call Center structure familiar to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid support, thorough activity documentation, reliable follow-through, and strict cost monitoring across an array of IT support delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software issues without the expense or time loss of on-premises service visits. The background of Progent's IT engineers allows them to handle the majority of network problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration procedure for new clients to address urgent situations and Progent charges per minute with no sign-up fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more information about Progent's remote computer troubleshooting services.
- Onsite Support
Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: on-premises service technicians when you need them as well as the remote help of Progent's seasoned team of network consultants, security professionals, and business software developers. The wait time for on-site support visits is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more about how to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, refer to Help Desk Services.
- Consulting Expertise
Progent offers small companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system design, server virtualization solutions, plus integration, customization and training for business software including accounting, operations, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including site relocations and major software migrations, extended projects like management reporting application programming and customization, relational database software programming and DBA support, and web development, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of reliability, security, and performance than is possible using the class of in-house data center that is realistically affordable for most small businesses. Because Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can eliminate the investment in building and managing the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay current, protection and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's servers in a setting that not only delivers the highest level of availability and scalability but that is also simple for customers to transfer to a different service provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can support the multi- OS and loosely standardized networks typical of small businesses, and keeps control of the licenses in the client's possession so that moving to a new virtual host is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security companies to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Victorville, California Businesses
Progent's size, scope of technical expertise, and familiarity with corporate network support allow small and midsize companies to avoid the problems associated with excessive dependence on small support firms or independent consultants.
Working with Progent allows your business to:
- Prevent Over Dependence on Freelance Support Consultants
For IT support, smaller businesses often rely heavily on freelance engineers. Although individual support providers carry lower overhead than more substantial IT service firms and can typically charge apparently lower rates, individuals are sometimes too busy to respond quickly to urgent network problems. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of replacement staff may require your company to wait for assistance in case of a crisis. As your small business expands, system unavailability or problems with line-of-business programs get more costly. The money you believed you were saving on a freelancer can disappear fast due to lost productivity. Also, when freelance engineers confront unfamiliar problems, the lack of a large engineering team to count on for advice requires them to learn in place while your organization winds up with the costs for their continuing training.
- Gain Access to Expertise in Advanced IT Solutions
Many small service firms or freelance engineers who concentrate on small business IT consulting are capable of providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complex network configurations with a variety of platforms, many offices, Voice over IP systems, remote workers, interconnected accounting and operational software, eCommerce, and specialized business applications. Progent's experience with global companies and Progent's large staff of specialists can benefit your company because enterprise environments are by nature complex, integration problems demand in-depth knowledge in many technical disciplines, and reaching an acceptable degree of stability, availability, and security requires enterprise-proven processes.
- Create a Firm Foundation for Seamless Growth
Small companies typically begin with a network implemented on a tight budget. Without a strong architecture, a sequence of ad hoc fixes often get thrown onto of a tenuous structure. As a business evolves, stability and expandability problems can obstruct the success of the organization. These environments need proper assessment, intelligent strategic planning, and broad-based expertise to migrate to a network infrastructure that will act as the reliable basis to handle current business needs and support downstream expansion.
- Partner with Solution Finders, Not Resellers
Smaller businesses need guidance and education to navigate through an ever more complex maze of technology options available for enabling growth and improving efficiency. They do not need a network engineer or support organization that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent offers consulting and services exclusively. This permits Progent to match technical support services with the genuine interests of clients. Combining IT support and product reselling can lead to a situation where the recommended solution is based on a preselected vendor instead of being based on the actual requirements of a small business.
How to Contact Progent
If your Victorville, California company needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).