Victorville, CA Remote Support from World-class Computer Service Professionals
Progent's computer technical support services can deliver your Victorville, CA business low cost and consistent support from Microsoft and Cisco certified network engineers. By delivering IT support help when you require it, offering advanced knowledge for mission-critical applications, offering value-added services such as automated network monitoring, and charging only for services you use, Progent gives your Victorville, California company an economical alternative for maximizing the productivity and profitability of small business information systems. If you have a local system, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses to create and maintain a robust and secure IT system and to benefit from quick access to the skilled consulting ordinarily available only to corporations who are able to support a sizeable internal IT group.
For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the skills of your in-house IT service personnel. This can cut costs and help meet schedules for big projects like application development, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of certified experts to help your company to design and implement a sensible cloud computing strategy.
Primary Areas of Expertise Serviced by Progent for Businesses in Victorville, California
Progent's national group of industry certified consultants offers support for virtually all aspects of information technology deployed by organizations of all sizes. Practice areas served by Progent in Victorville include:
Service Delivery Options Available for Victorville, California Companies
Progent has a selection of options for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting services, and IT management. Progent's model for providing IT support services is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Support Mechanism promotes rapid response, comprehensive service documentation, reliable follow-through, and strict cost monitoring for an array of network service delivery modes that include online troubleshooting, onsite help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support visits. The experience of Progent's network consultants allows them to handle the majority of IT problems quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new clients to address emergency situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: in-person service professionals when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for on-site service visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details about how to register for Progent's in-person computer service.
- Phone Support
Progent's Helpdesk Outsourcing Services are designed for all businesses who require prompt and reliable support from an online Contact Center with efficient telephone support, remote troubleshooting tools, and enough technical depth for all needed problem escalation. Since smaller businesses typically are constrained by tight information technology funds and can provide little management attention for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business computer systems stay up and running. Learn more about Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, fault tolerant network design, server virtualization strategies, plus configuration, programming and training for small business software including financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can help with short-term projects including site moves and major system migrations, extended projects like management analytics software development and customization, database software development and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response such as data restoration and malware removal.
- Application Server Hosting
Progent can host critical applications such as Exchange Server and MS SQL to provide small and midsize companies with higher levels of reliability, security, and recoverability than is possible using the type of in-house data center that is practical for most small and midsize businesses. Since Progent utilizes the same data centers that host the gear of many of the world's biggest information technology organizations, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also ensure that patches and revisions stay updated, protection and efficiency is continually tracked, and systems and data files are regularly backed up and ready for full and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in a setting that not only provides the top level of dependability and extensibility but that is also simple for clients to migrate to another support provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed service, can support the mixed- OS and loosely standardized networks common with small businesses, and retains control of the software in the client's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize local resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network security and can assist with complex security programs such as SIEM solutions to help enterprises comply with industry guidelines and statutory regulations for network information security and reporting.
The scope and depth of Progent's consulting staff offer a unique array of benefits to clients trying to increase the business value of their information network within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, at the forefront of network support, executing a wide variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for fixing actual network problems efficiently.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major invoices for fast fixes. An additional advantage of by-the-minute billing is that clients will not be inclined to allow minor problems to fester until they become big problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by every consultant to each client. The practice of detailing and organizing service activity allows more efficient service and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces little competition. Small businesses who work with freelance service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Victorville, California company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).