Consulting and Technical Support Services for BlackBerry Technology
BlackBerry Support ServicesBlackBerry wireless smartphones were at one time one of the most popular products for achieving location-independent connectivity to messaging, scheduling, web-based programs, and other vital business data. Progent can provide Virginia Beach, Virginia companies the expertise of BlackBerry-premier professionals who can help organizations to maintain existing BlackBerry deployments or transition smoothly to a modern mobile platform.

As the complexity of small business IT technology has increased, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the norm for companies regardless of size, effective integration and maintenance of RIM BlackBerry technology has grown increasingly difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small organizations often turn to outside consulting professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry solutions affordably and efficiently, dispensing with the need for an internal BlackBerry technology expert and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This breadth of experience, coupled with Progent's efficient online service delivery capabilities, gives small companies an affordable alternative for integrating RIM BlackBerry technology productively into their information network.

Progent's experts can help your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and messaging systems function efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft software, configure easy-to-use administration utilities to help you track and control BlackBerry devices throughout your company, recommend security policies that are right for your business, customize wireless software, and ensure that your network architecture is properly configured to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and thoroughly.

Consulting Support for BlackBerry BES Server
RIM's high-end platform for administering big groups of BlackBerry devices is the BlackBerry BES Server. This powerful tool enables Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to send and receive emails that are encrypted during wireless transit to provide optimum security. BES Server also streamlines a wide selection of key administrative tasks ranging from smartphone setup and updates to mobile security and fault tolerance.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-premier consultants can show you how to use BlackBerry BES Server to perform routine tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Update BlackBerry device firmware wirelessly
  • Manage user and group settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified engineers can also assist your company to use BES Server to perform important procedures not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Install and manage BlackBerry's fault-tolerant architecture using VMware
  • Install BlackBerry smartphones wirelessly
  • Establish specialized management roles
  • Automatically track and analyze the overall health of your BlackBerry system

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry support services span areas from resolving synchronization issues to designing wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to carry out common technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's certified experts can also assist you to troubleshoot a wide array of problems associated with synchronization, handset recognition, email reconciliation, web access, mobile connections, IM, PC application configuration, and Desktop Redirector.

As a leader in providing nationwide online support for small office IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless technical support costs at a minimum and, by handling issues quickly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can help you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important tasks including resolving enterprise activation issues, adding and deleting BlackBerry device users, activating passwords, implementing wireless software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to use administration software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help your company to define and implement sensible security options.

Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry-certified engineer has expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and manage storage groups, configure permissions, install the Mobile Data System and IM, install access control lists, control Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Consultant
To get in touch with Progent about engineering support for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.