Consulting Support for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry mobile PDAs were at one time among the most successful products for maintaining location-independent access to messaging, calendars, web applications, and other vital business information. Progent offers Virginia Beach, Virginia companies support from BlackBerry-certified experts who can assist companies to manage their BlackBerry environments or migrate efficiently to a more popular mobile solution.

As the sophistication of small company networks has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has grown to be the standard for businesses of all sizes, effective deployment and support of RIM BlackBerry solutions has grown more difficult. To address areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small organizations frequently turn to external support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier consultants who can help small businesses to design, manage, and repair BlackBerry solutions economically and effectively, eliminating the need for an internal BlackBerry technology expert and reducing the cost and hassle of supporting mobile work groups. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, coupled with Progent's proven remote service delivery model, provides small businesses an economical alternative for integrating BlackBerry technology seamlessly into their information network.

Progent's engineers can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and email systems operate optimally with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, set up streamlined administration tools to enable you to track and support BlackBerry smartphones throughout your company, recommend security policies that make sense for your business, develop custom mobile applications, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored quickly and safely.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.

Onsite IT Consulting
Progent locations in Hampton Roads Metro Area

City Address Phone Link
Chesapeake 638 Independence Parkway, Suite 240
Chesapeake, VA 23320
757-514-8101 Chesapeake Network Support Services
Norfolk 440 Monticello Ave, Suite 1800
Norfolk, VA 23510
757-512-5140 Norfolk Network Support Services
Virginia Beach 4445 Corporation Lane, Suite 291
Virginia Beach, VA 23462
757-337-3322 Virginia Beach Network Support Services


Technical Services for BlackBerry Enterprise Server
RIM's advanced platform for managing large collections of BlackBerry smartphones is the BlackBerry BES Server. This powerful software allows Exchange, Lotus Domino, or Groupwise users to send and receive messages that stay encrypted in wireless transit to provide maximum data protection. BlackBerry Enterprise Server also streamlines a broad variety of vital management jobs ranging from BlackBerry setup and upgrades to mobile security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-certified engineers can assist you to utilize BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Update BlackBerry device software wirelessly
  • Control user and group settings with BES Server's vast library of policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry BES Server to perform important procedures not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Install and support BES Server's high-availability architecture using virtualization
  • Deploy BlackBerry devices remotely
  • Establish specialized administration roles
  • Automatically track and analyze the integrity of your BlackBerry system

Progent's Remote BlackBerry-certified Support is Fast and Economical
For businesses in Virginia Beach, Virginia who require quick and economical access to an authorized BlackBerry consultant, Progent offers efficient remote assistance from a veteran support team who have provided IT solutions to companies in every state in the country. (Refer to Progent's client testimonials.)

Online support eliminates travel costs and allows consultants to fix technical issues quickly, allowing you to reduce lost productivity. Progent's RIM BlackBerry specialists have earned certifications in the entire range of BlackBerry solutions and offer professional help in areas such as troubleshooting synchronization problems, configuring BlackBerry Enterprise Server, and designing a protected, high-availability system infrastructure for RIM BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to perform basic technical functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned experts can also assist your business to resolve a wide range of problems associated with synchronization, handset recognition, email consistency, web browsing, wireless connections, Instant Messaging, workstation application installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote help for small company IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support costs at a minimum and, by solving issues promptly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can help you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks including troubleshooting enterprise activation problems, adding and deleting BlackBerry device clients, setting activation passwords, configuring over-the-air software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry engineers can also help you to use administration tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry BES environment and assist you to select and implement sensible security configurations.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, set up the MDS and IM, install access control lists, control Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry include business and technology requirements analysis, solution architecture, roll-out strategy and execution, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to create a mobile wireless environment that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, assist you to determine which management approach and equipment meet your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about options for software versions, processors and storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry expert can help your company to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-premier security engineers to perform network-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Certified Consultant
In order to get in touch with Progent about professional assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.



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    Progent has put together two low-cost service bundles intended to enable small businesses to get an independent security assessment from a certified security consultant. With Progent's External Security Inventory Checkup, a security expert runs an extensive examination of your IT infrastructure from outside your firewalled perimeter to uncover possible risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, a certified security professional executes a system scan from an authorized computer inside your firewall to determine vulnerabilities to inside threats. The two security inventory services are configured and run from a secured remote location.

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    Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint and Office desktop or Office 365 and simplify administration via integration with Windows AD. Lync 2010 can also reduce expenses by doing away with VoIP equipment and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications experts offer online and onsite support services to help your company to maintain and repair your existing Lync 2010 environment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also help your organization to plan and execute a smooth Skype for Business migration.

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    Cisco's Firepower NGFWs Firewalls provide a major performance improvement over Cisco's popular ASA 5500-X security appliances and include centralized management of modern security features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to design and execute an efficient upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's cloud-based services to build and centrally manage IT environments that span local offices, data centers, and cloud resources.

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    Progent's Support Program for IT Service Providers lets you use Progent's consulting experts under your own service brand as a transparent extension of your network consulting team.

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    Progent's ProSight Email Guard uses the technology of leading data security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.

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    Global Information Assurance Certification was founded in 1999 to certify the knowledge of computer security professionals. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide help with all of the security capabilities addressed within GIAC accreditation such as evaluating network security mechanisms, event management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.

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    Progentís Cisco-Certified network experts provide professional PIX Firewall consulting services covering design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Extending from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a sensible level of security, speed and availability for information environments of all sizes. PIX firewalls are build around a hardened, specially designed operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and networking services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative tools. Progentís network experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    The Help Desk support delivery model adopted by Progent's Technical Response Center offers small businesses an affordable alternative to dependence on freelance consultants by offering broad technical knowledge shared by multiple support groups, optional round-the-clock availability of urgent assistance, fast escalation to appropriate experts for solving even the most intractable problems, support consistency and reliability, prompt follow-up overseen by seasoned service managers, a variety of easy-to-use techniques for initiating support tasks, plus a high level of progress transparency made possible by ticket tracking and available through a web portal.

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    Progentís professionals provide expertise in a variety of technologies relevant to mobile networking including system infrastructure, Activesync, wireless protection, mobile e-mail, Windows Mobile, Research in Motion Blackberry, and mobile application development. Progent's Microsoft certified professionals can save your business work and money by applying their wireless background to help you select and configure mobile access solutions that make sense for your company. Progent can also tune your IT infrastructure so that mobile data devices work better.

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