Immediate Online Troubleshooting for Virginia Beach Networks
Immediate Phone Consulting for Virginia Beach NetworksFor companies located in Virginia Beach or anywhere in Virginia, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to solve most information system issues quickly. Efficient support lowers direct expenses since service calls accumulate minimal billable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced online technical support know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you pay only for the services that you actually get. In contrast to typical online support firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid situations where quick solutions manage to end up as large tabs. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies that allow the highest level of effectiveness for remote technical support and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to link to your company's environment without breaching system security.

Progent's proven customer support database system stores comprehensive documentation of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of support rendered to every customer by every Progent engineer. This database of problems and resolutions is organized as a conveniently exploitable support knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with key technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to arrive at optimal solutions quickly.

Online technical services provided by Progent to businesses in Virginia Beach and anywhere in the state of Virginia include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who require fast communication with an efficient Call Center with professional telephone support as well as the ability to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk Call Center consulting support can aid you in building an effective new Call Center or enhancing your current organization, identifying or modifying Help Desk software to address the unique demands of your corporation, or providing occasional phone support personnel to work with your in-house Call Center resources to deal with high-demand situations like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced network experts gives your clients in Virginia Beach or anywhere in the state of Virginia instant access to a dependable support resource with extensive background delivering phone help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk perception as a crucial enabler of business success, and Progent's goal is to resolve and not simply report technical issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers remote professional consulting support and training in special application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Virginia Beach, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your computer support is proactive and automated. By uncovering looming issues before they result in full-scale emergencies, remote monitoring can minimize inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a variety of platforms.
How Your Virginia Beach Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Virginia Beach or throughout the state of Virginia, Progent's online computer support specialists are ready to provide effective and economical IT help whenever your company has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Virginia Beach business relies on a local independent support technician or employs a full time IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to solve sudden system crises or particularly complex integration projects.

Benefits of Progent's Network Help for Offices in Virginia Beach
Progent's remote network troubleshooting services enable your Virginia Beach organization to enjoy the benefits of immediate, expert network support without the cost of maintaining an in-house IT staff. Your information system will derive greater business value by being increasingly available, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    With most companies in Virginia Beach and throughout Virginia, local network service resources, whether made up of freelance consultants or an internal maintenance staff, can solve typical network issues. On the other hand, serious problems might occur when local support personnel are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your local support people. In these situations, Progent's online service professionals provide an easy, quick, and budget-friendly way to augment your local help and to transfer valuable knowledge to improve your capability to resolve downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller organizations commonly rely on independent freelance consultants. While freelance consultants carry less overhead than big service organizations and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for assistance during an emergency. As your company expands, network unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of backup service experts to make sure your IT system stays available.

  • Build a Solid Basis for Seamless Growth
    Companies typically start with an IT architecture implemented on a modest budget. Without a scalable framework, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. These poorly designed environments need proper assessment, intelligent strategic planning, and broad-based technical expertise to evolve to a system infrastructure able to deliver the solid foundation to meet critical business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller offices require guidance and technical training to negotiate an increasingly complex array of technology options available for promoting business success and improving efficiency. They hardly need a computer consultant who is motivated to sell a certain vendor's products. Network support and product selling can result in a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align technical expertise with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT expertise, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the front lines of IT service, executing a broad variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent service providers or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.