Immediate Remote Technical Support for Virginia Beach Computer Networks
For businesses in Virginia Beach or anywhere in Virginia, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISA and CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools required to resolve most network problems rapidly. Efficient support lowers immediate expenses because service calls require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally in incidental costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many online service firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick fixes manage to turn into major tabs. Progent's penchant for dealing with problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and proven methodologies which ensure the highest degree of efficiency for remote consulting and repair for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's remote service group to interface to your company's network without breaching system security.
Progent's advanced customer support database application maintains thorough documentation of the support that Progent's clients have received. Progent's authorized engineers have access to the details of assistance provided to every Progent client by any Progent consultant. This archive of problems and repairs is organized as a conveniently retrievable support database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft open up other extensive support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's online consulting experts are able to come up with optimal resolutions promptly.
Online technical support services available from Progent to customers in Virginia Beach and anywhere in the state of Virginia include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service engineers can provide computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business migration consulting, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop support services to assist your company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and validates a consultant's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most complex issues encountered in network infrastructure planning, installation, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional value because their depth of experience allows them to find solutions for problems rapidly. In many cases, less qualified consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your computer system by means of state-of-the-art on-line support technology to provide quick, secure, and economical analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's popular family of connectivity products. Cisco networking support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points consulting help, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or help you to recuperate rapidly following a damaging breach. Security support services offered by Progent include: comprehensive information security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious attacks; setting up firewalls; designing safe mechanisms for remote and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent online help troubleshooting problems affecting UNIX/Linux networks based on popular versions of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Virginia Beach Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology professionals offers your clients in Virginia Beach or anywhere in the state of Virginia fast assistance from an effective technical support resource with years of background delivering telephone-based support and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to company performance, and Progent's intent is to resolve and not merely report technical issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff provides phone-based advanced consulting support and training in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Virginia Beach, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your environment so that your computer maintenance is proactive and automated. By uncovering potential problems before they grow into network outages, system monitoring can ward off disruptive and costly network failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on multiple OS platforms.
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Virginia Beach or anywhere in the state of Virginia, Progent's online computer support engineers are ready to deliver expert and cost-effective system support the moment your company has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the expense and lost time associated with on-premises service calls.
Even if your Virginia Beach company deals with a regular independent consultant or maintains an in-house IT staff that can deal with the majority of computer problems, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to solve unexpected system crises or particularly challenging integration problems.
Benefits of Progent's Network Help for Businesses in Virginia Beach
Progent's online IT consulting services enable your Virginia Beach organization to enjoy the advantages of timely, expert IT support without the cost of managing a full-time IT organization. Your network will derive added business worth by being increasingly reliable, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your local IT resources
For most businesses in Virginia Beach or anywhere in Virginia, nearby computer support resources, whether represented by independent consultants or a full-time maintenance staff, can handle typical technical issues. On the other hand, major troubles may strike when your regular support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call service specialists provide an easy, fast, and economical solution to augment your local resources and to pass on valuable information to increase your capability to deal with future problems in-house.
- Reduced Dependence on Individual Consultants
For IT support, smaller businesses commonly depend on independent freelance consultants. While freelance service people have less internal costs than larger support organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may require your business to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support experts to insure your IT system remains available.
- Build a Scalable Foundation for Smooth Growth
Businesses often start with an information system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the organization. Such poorly built environments require proper assessment, smart long-term planning, and extensive IT knowledge to evolve to a network infrastructure able to offer the solid foundation to handle current business demands and ease future growth.
- Work with Solution Providers Rather Than Technology Vendors
Smaller companies require guidance and technical training to negotiate an increasingly complex maze of product alternatives available for promoting business success and enhancing efficiency. Businesses hardly need a network consultant who is trying to sell a specific vendor's technology. Network support and product sales can result in a situation where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the best needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by each consultant to every client. The practice of documenting and organizing service activity results in more effective support and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.