Fast and Affordable Remote Help for Virginia Beach Networks
For companies in Virginia Beach or anywhere in Virginia, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology needed to resolve most information system issues rapidly. Efficient support lowers direct expenses since solutions accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company saves even more in incidental expenses by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you receive. In contrast to typical remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from situations where speedy. minor solutions manage to turn into big invoices. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized technologies and proven methodologies that permit the highest degree of effectiveness for online consulting and repair for IT systems of all sizes. Progent offers safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to interface to your environment without violating network security.
Progent's proven customer support database application includes thorough records of all service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help delivered to each customer by any Progent consultant. This archive of problems and solutions is organized as an easily retrievable support knowledge base that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit quick response from vendors' internal support staff with the result that Progent's remote service specialists are able to determine the best solutions in the least time.
Online technical support services available from Progent to customers in Virginia Beach and throughout the state of Virginia include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals can provide computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop support services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and indicates a person's technical skills at the expert level. CCIEs can deal with even the most stubborn challenges surrounding network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness since their broad expertise enables them to resolve problems rapidly. In many cases, less qualified service providers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your environment via advanced remote support technology to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer help for the entire range of Cisco's top-selling selection of infrastructure products by offering services such as:
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services to bolster the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or help your company to recuperate rapidly after a serious breach. Security support services available from Progent include: in depth information security and compliance assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to cover a wide array of computer technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Virginia Beach Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network consultants provides your customers in Virginia Beach or anywhere in the state of Virginia immediate access to a reliable network service resource with substantial background providing phone support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a solid driver of business performance, and Progent's target is to fix rather than simply report network issues.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff offers remote advanced engineering expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Virginia Beach, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so your IT support is proactive rather than reactive. By detecting emerging issues before they grow into downtime, automated monitoring can minimize inconvenient and expensive network breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks that support multiple platforms.
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Virginia Beach or anywhere in the state of Virginia, Progent's online network support engineers can deliver effective and economical system help whenever your company needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while eliminating the expense and lost time associated with on-site support visits.
Even if your Virginia Beach office has a regular independent consultant or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the time or the experience to fix sudden system crises or particularly challenging integration problems.
Features of Progent's Remote Computer Support for Virginia Beach
Progent's phone help, remote repair, system security consulting, and network administration services give businesses in Virginia Beach or anywhere in the state of Virginia unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Virginia Beach and is also ideal for networks in more remote areas of Virginia that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers online help on a by-the-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for phone support and asks for no monthly retainer for services provided during normal working hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers help from authorized specialists with skill in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support services include system integration, MS Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting support for critical business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Software Development
MySQL Project Management and Application Programming
Apple Mac Integration
Amazon MWS Application Development
By offering a convenient one-stop resource for network generalists and application experts, Progent can deliver timely, inexpensive, and thorough IT solutions that align with the specific requirements of your company.
- Sophisticated Remote Connectivity Software
Secure remote connectivity allows Progent's support professionals to see exactly what your customers see. This makes it easier to produce fast fixes to problems that might otherwise demand a costly personal visit. Cutting-edge online access tools and expert engineers together allow Progent to resolve most network issues rapidly and economically. Progent is a pioneer in online support and automated network analysis.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for Maximum Network Uptime
For organizations with vital applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious offices whose workers need instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT background, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of IT service, performing a wide variety of technical projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for applying computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits by the minute. Consequently, you are invoiced only for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be tempted to allow less critical problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports transmitted by each staff member to every customer. The practice of detailing and archiving support activity allows more efficient support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.