Fast Remote Help for Virginia Beach Information Networks
For businesses located in Virginia Beach or anywhere in Virginia, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the services of CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's remote support experts provide excellent leverage because they have the real-world background and are equipped with the sophisticated tools necessary to solve the majority of network issues quickly. Efficient support reduces direct expenses because solutions require minimal chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote technical support experience is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for online support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor solutions manage to turn into large tabs. Progent's skill at solving problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies which permit the highest degree of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to connect to your system without violating corporate security.
Progent's sophisticated technical support reporting application stores comprehensive documentation describing the support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services rendered to every Progent customer by every engineer. This archive of problems and fixes is stored as a quickly searchable support knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow fast response from vendors' in-house support staff so Progent's remote service specialists can determine the best solutions promptly.
Remote technical services available from Progent to customers in Virginia Beach and anywhere in the state of Virginia include:
Certified Windows Support
Progent's Microsoft-expert remote support professionals offer network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and validates a consultant's technical skills at the expert level. Cisco CCIEs know how to handle the most difficult problems occurring in network planning, integration, maintenance, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs are an excellent cost-effectiveness since their depth of expertise enables them to solve problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can tie into your network by means of state-of-the-art on-line support tools in order to provide fast, safe, and economical diagnosis and remediation.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking devices. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless APs consulting help, Cisco wireless controllers support Services, Cisco Security and VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to clean up quickly after a serious penetration. Security consulting services offered by Progent include: thorough data security and compliance assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; installing firewalls; building safe mechanisms for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for recovering applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to address a broad array of information technologies such as network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight line of IT management outsourcing services covers all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Virginia Beach Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center staff of experienced information technology consultants provides your computer users in Virginia Beach or anywhere in the state of Virginia quick communication with an efficient technical support group with extensive experience offering telephone-based support and online repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to business performance, and Progent's policy is to solve and not just annotate IT issues.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Virginia Beach, or anywhere in the state of Virginia, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By detecting emerging problems before they grow into downtime, remote monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a variety of platforms.
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Virginia Beach or anywhere in the state of Virginia, Progent's phone-based network support specialists are ready to provide professional and economical IT help whenever your business requires it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve computer problems quickly while avoiding the cost and lost time associated with in-person support visits.
Even if your Virginia Beach organization works with a regular freelance support technician or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants can still provide an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to address sudden network crises or especially challenging integration problems.
Advantages of Progent's Network Help for Offices in Virginia Beach
Progent's online IT consulting services allow your Virginia Beach business to experience the advantages of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will derive added business worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
With most businesses in Virginia Beach or anywhere in Virginia, local computer service providers, whether represented by independent consultants or a full-time maintenance staff, can deal with the majority of network issues. On the other hand, major troubles sometimes strike when local resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support technicians. In these situations, Progent's on-call support specialists offer an easy, quick, and affordable way to supplement your local resources and to transfer useful information to improve your ability to deal with downstream problems locally.
- Less Dependence on Individual Consultants
For IT maintenance, smaller organizations often depend on individual freelance service providers. While independent service people have smaller internal costs than larger support companies and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may force your business to go without help during an emergency. As your company expands, network downtime and trouble with critical applications are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve support experts to make sure your IT system is always up and running.
- Build a Scalable Basis for Smooth Expansion
Businesses often start with an information system implemented on a modest budget. Without a strong infrastructure, band-aid fixes can get thrown on top of a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the organization. These poorly designed environments need careful analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a system architecture able to deliver the solid foundation to handle vital business demands and ease future growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller businesses need guidance and technical training to negotiate an increasingly complex array of product options available for accelerating business success and improving efficiency. Businesses hardly need a network engineer who is trying to resell a certain vendor's technology. IT support and product sales can lead to a situation where the recommended
solution is designed around a profitable product rather than the genuine needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to match technical consulting with the best needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, refined remote support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, at the front lines of network support, performing a wide variety of technical projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help per minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small service firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports transmitted by every staff member to each client. The discipline of documenting and archiving service records allows more efficient service and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.