Fast Online Support for Virginia Beach Networks
Fast Remote Support for Virginia Beach SystemsFor organizations in Virginia Beach or anywhere in Virginia, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's online support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the advanced tools required to resolve most network issues quickly. This reduces direct expenses because solutions require fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves even more with indirect expenses by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive remote consulting expertise is especially valuable for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you owe only for the services that you actually get. Unlike many remote support firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies which permit the maximum level of efficiency for online technical support and repair for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to interface to your company's network remotely without violating system security.

Progent's sophisticated customer support database system maintains thorough documentation for the support that Progent's clients have been provided. Progent's team consultants have access to the history of assistance rendered to each Progent client by any consultant. This archive of issues and repairs is structured as a conveniently accessible internal knowledge base that permits Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's remote consulting specialists can come up with optimal resolutions in the least time.

Remote technical support services provided by Progent to customers in Virginia Beach and throughout the state of Virginia include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight series of outsourced network management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for businesses who lack the resources to assemble and manage an internal Call Center but who require fast access to a reliable Call Center with professional phone support plus the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and acts as a transparent addition to your existing Helpdesk organization. Progent's Virtual Help Desk can act as a an escalation resource to resolve complex network challenges, or be ready in overflow circumstances when your other support engineers are too busy.

    Progent's Call Center staff of experienced network consultants offers your clients in Virginia Beach or anywhere in the state of Virginia rapid communication with an efficient network service resource with extensive experience providing phone support and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a crucial contributor to business success, and Progent's goal is to resolve rather than merely report IT issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team provides online professional consulting support and training in key business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Virginia Beach, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so your network maintenance is proactive and automated. By uncovering possible trouble spots before they expand into crashes, remote monitoring can ward off inconvenient and expensive network breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments powered by multiple platforms.
How Your Virginia Beach Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Virginia Beach or throughout the state of Virginia, Progent's online computer support specialists can provide effective and cost-effective IT help the moment your business has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Virginia Beach office relies on a regular freelance consultant or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to handle unexpected system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Offices in Virginia Beach
Progent's remote technical help services enable your Virginia Beach organization to realize the benefits of immediate, expert network support without the expense of managing a full-time IT staff. Your network will derive added business worth by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    For most businesses in Virginia Beach and throughout Virginia, local network service resources, whether consisting of independent consultants or an in-house IT staff, can solve the majority of network issues. On the other hand, serious problems can strike when local support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these cases, Progent's online support specialists provide a convenient, fast, and affordable solution to augment your regular help and to pass on valuable information to improve your capability to handle downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller businesses often depend on individual freelance consultants. While freelance consultants carry smaller overhead than big support organizations and can afford to charge marginally less, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of backup help may force your business to go without help during an emergency. As your network expands, network downtime and trouble with vital applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of backup support experts to make sure your IT system stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the business. These poorly built environments need careful assessment, smart long-term planning, and extensive IT expertise to upgrade to a system infrastructure that can provide the stable foundation to handle vital business requirements and facilitate future expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller offices require advice and technical education to navigate through an ever more complex array of product options capable of accelerating business growth and improving productivity. Businesses hardly need a computer consultant who is trying to sell a specific vendor's technology. Network support and product sales can lead to a situation where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align IT expertise with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT expertise, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.