For small and midsize businesses located in Virginia Beach or anywhere in the state of Virginia, Progent provides support for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security design and business continuity planning.
Progent's online support services represent exceptional value due to the fact that they have the practical background and the advanced technology to solve the majority of information system issues quickly. This lowers direct costs because solutions accumulate a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for phone consulting, so you are billed just for the support that you actually get. In contrast to typical online support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing avoid scenarios where quick solutions manage to end up as big invoices. Progent's skill at dealing with technical issues efficiently translates into your company spending less cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an array of customized tools and field-tested methodologies which allow the maximum level of effectiveness for online technical support and repair for small company IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's remote service group to connect to your network remotely without breaching network security.
Progent's proprietary service reporting application keeps detailed records describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of all help delivered to every customer by every Progent engineer. This database of issues and fixes is structured as an easily accessible proprietary knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's online consulting experts can determine the best resolutions quickly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Virginia Beach or anywhere in Virginia or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's phone-based technical service engineers possess credentials in an extensive set of technologies. This wide range of capability allows Progent's consultants to resolve almost any crisis that may take place in a small or midsize business information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help customers with multi-operating system networks, Progent also offers the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support Offered by Progent to customers in Virginia Beach and anywhere in the state of Virginia include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad spectrum of information technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and migration from legacy systems to current Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for resolving problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and indicates an individual's network technology knowledge at the expert level. CCIEs can handle even the most difficult challenges surrounding network infrastructure planning, installation, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their broad expertise enables them to find solutions for the most difficult problems quickly. In common instances, less qualified consultants can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can receive urgent assistance for severe network problems that are crippling worker productivity but are not within the comfort zone of your ordinary IT service group or consultant. Progent's CCIE support experts can tie into your environment using the latest on-line support technology to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's top-selling selection of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-premier online service engineers offer network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint 2019 design and integration,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of online PC desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISM and CISSP security engineers can provide a range of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your company to recover quickly after a serious breach. Security consulting services available from Progent cover comprehensive security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; installing firewalls; building secure techniques for off-site and mobile communication; securing your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help companies of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for special IT projects that small companies often need. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to execute major projects economically and on time. Progent's special online engineering solutions include:
How Your Virginia Beach Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk Call Center support programs for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk services are intended for smaller companies who lack the budget to support an internal Help Desk but who need fast response from a dependable Help Desk with proficient phone assistance as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk Call Center or revamping your established one, evaluating or modifying Call Center software products to address the special needs of your company, or adding temporary phone support personnel to supplement your internal Help Desk resources to deal with demanding events like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network consultants provides your customers in Virginia Beach or anywhere in the state of Virginia fast contact with a dependable technical support group with substantial background providing telephone-based consulting and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of company success, and Progent's target is to fix and not just document technical issues.
Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Team provides online advanced engineering expertise and education in key business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Word, and Microsoft Office Excel. For more about Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the artistic facets of Apple Mac environments by delivering phone-based help support and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio or video or building an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT support is proactive rather than reactive. By anticipating emerging issues before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of OS platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.