For small and midsize companies located in Virginia Beach or anywhere in Virginia, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISSP-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's online support engineers offer excellent value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of network problems quickly. Efficient support lowers direct costs because service calls accumulate a smaller number of chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to many remote service companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate situations where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently results in your business conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has developed an arsenal of customized tools and proven processes which ensure the maximum degree of efficiency for online engineering help and repair for small and midsize business IT systems. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to communicate with your computer system without compromising network security.
Progent's advanced customer support reporting application includes comprehensive records of the support that Progent's clients have received. Progent's team service personnel have access to the specifics of all help delivered to each Progent client by every consultant. This archive of problems and solutions is structured as a readily exploitable internal database that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to come up with the best solutions quickly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Virginia Beach or anywhere in Virginia or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's online technical service professionals have advanced credentials in an extensive set of disciplines. This breadth of capability allows Progent's consultants to address virtually any emergency likely to take place in a small or midsize business information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To provide assistance to clients with multi-platform networks, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support available from Progent to clients in Virginia Beach and anywhere in the state of Virginia include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide range of information technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified administration, and migration from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency online assistance for analyzing anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for networking engineers, and validates a person's networking knowledge at the expert level. Cisco qualified CCIEs can resolve the most complex problems encountered in network infrastructure planning, integration, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and developing alternate approaches or locating program patches. CCIEs are an excellent value since their deep expertise enables them to fix the most intractable problems rapidly. In typical cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick phone contact with a Cisco CCIE so you can get immediate assistance for serious network issues that are hurting worker efficiency but are not within the scope of your local network support group or consultant. Progent's Cisco CCIE support experts can communicate with your environment by means of sophisticated on-line troubleshooting technology in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Expertise
Progent's Microsoft-certified remote support engineers can provide computer repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and configuration,
Skype for Business Server migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of remote desktop support and troubleshooting services such as Windows 7 integration, moving to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISM and CISSP network security consultants offer a range of system protection services that can bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up rapidly after a serious penetration. Security solutions available from Progent cover in depth network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; building safe mechanisms for remote and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small businesses frequently request. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Virginia Beach Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center programs for small and midsize companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller businesses who lack the money or time to create an internal Help Desk but who need fast communication with an efficient Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or revamping your current one, selecting or modifying Help Desk Call Center software to handle the particular needs of your corporation, or adding temporary online staff to reinforce your in-house Help Desk Call Center resources during high-demand events such as software transitions, mass upgrades, or installing new applications.
Progent's Call Center team of experienced network consultants offers your computer users in Virginia Beach or anywhere in the state of Virginia fast contact with an efficient support resource with years of background providing telephone-based help and remote repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a key driver of business performance, and Progent's policy is to fix and not just annotate network problems.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team offers remote professional consulting support and training in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. For additional information about Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can promote the imaginative elements of Mac computing by delivering remote consulting support and education in graphics, audio, and video. Progent's consultants can provide help in a variety of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or configuring an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, remote computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your IT support is proactive and automated. By anticipating emerging trouble spots before they cause network outages, system monitoring can avoid stressful and costly service failures. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.