For small and midsize businesses located in Virginia Beach or anywhere in the state of Virginia, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the services of CISA and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support services offer exceptional value because they are equipped with the practical experience and the advanced tools to solve the majority of network problems quickly. Efficient support reduces immediate costs because service calls take up fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the support that you receive. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for billing prevent situations where quick repairs manage to end up as substantial tabs. Progent's penchant for dealing with problems efficiently results in your company saving money.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes which allow the maximum level of efficiency for online consulting and repair for small business computer systems. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's online support team to access your network remotely without breaching system security.
Progent's sophisticated technical support reporting application stores extensive records of all support that Progent's clients have received. Progent's team engineers have access to the history of services rendered to each client by any Progent engineer. This archive of trouble tickets and fixes is stored as a quickly exploitable internal database that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft make available additional vast technical support databases and permit quick access to vendors' in-house product engineers so Progent's remote consulting experts are able to come up with the best resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Virginia Beach or anywhere in Virginia or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's remote technical support engineers have credentials in a comprehensive set of technologies. This broad range of IT skills allows Progent's engineers to address virtually any emergency likely to take place in a small company network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To help customers with multi-platform networks, Progent also offers access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services provided by Progent to small businesses in Virginia Beach and throughout the state of Virginia include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad spectrum of computer technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for analyzing anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for networking consultants, and certifies a consultant's network technology knowledge at the master level. CCIEs know how to deal with even the most stubborn challenges occurring in network design, integration, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or locating software patches. Cisco CCIEs provide exceptional value since their broad expertise permits them to resolve even the most intractable problems rapidly. In many cases, less seasoned consultants can struggle for many hours or even days with identical tasks that a CCIE can dispose of in minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so your company can get immediate support for serious network issues that are crippling worker productivity but are outside the comfort zone of your ordinary computer service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your environment using advanced on-line support tools to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified MS Windows Expertise
Progent's Microsoft-expert remote support professionals can provide network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business migration support, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of remote desktop services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISM and CISSP security consultants can provide a variety of security solutions to enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help you to clean up quickly following a damaging breach. Security services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; installing firewalls; designing safe architectures for remote and mobile access; defending your email system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting experts for contract IT projects that small businesses often request. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Virginia Beach Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Call Center service offerings for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for smaller organizations who don't have the resources to create an in-house Help Desk Call Center but who need fast communication with a reliable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established one, selecting or customizing Help Desk Call Center application software to handle the special demands of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk resources during unusually busy situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network consultants gives your customers in Virginia Beach or anywhere in the state of Virginia instant contact with a dependable support resource with substantial experience offering phone consulting and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a major enabler of business productivity, and Progent's policy is to resolve instead of simply document IT problems.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply online professional consulting support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications including CRM, Microsoft Project, Word, and Excel. To learn more information about Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can promote the artistic aspect of Mac environments by delivering phone-based help services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, online computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your IT support is proactive rather than reactive. By spotting possible problems before they result in network outages, system monitoring can minimize disruptive and costly network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a variety of platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area