For small and midsize businesses in Virginia Beach or anywhere in Virginia, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's online support services represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to solve the majority of information system issues quickly. Efficient support reduces direct expenses since solutions require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves even more in incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you actually get. Unlike typical online support organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent situations where quick fixes somehow turn into major invoices. Progent's skill at dealing with problems quickly translates into your company spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has refined an array of optimized tools and proven methodologies that ensure the highest level of effectiveness for remote engineering help and troubleshooting for small company information systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's computer system remotely without violating system security.
Progent's sophisticated service reporting system maintains detailed documentation for all service that Progent's clients have received. Progent's team service personnel have access to the history of assistance provided to every customer by any Progent consultant. This database of issues and fixes is organized as a conveniently accessible internal database that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available additional vast support databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at optimal resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Virginia Beach or anywhere in Virginia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote consulting engineers offer credentials in an extensive set of technologies. This broad range of IT skills allows Progent's consultants to tackle virtually any problem likely to take place in a small or midsize company network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help clients with multi-OS networks, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services provided by Progent to small businesses in Virginia Beach and anywhere in the state of Virginia include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide range of computer technology including system architecture, email solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and indicates a consultant's network technology skills at the master level. CCIEs know how to resolve the most difficult problems occurring in network planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program patches. CCIEs offer excellent value because their broad experience permits them to solve even the most intractable problems quickly. In common cases, less qualified consultants can struggle for hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few service firms make Cisco CCIEs accessible to support small and medium sized companies. Progent offers fast phone contact with a CCIE so you can receive timely support for severe network infrastructure issues that are crippling worker efficiency but are not within the scope of your ordinary IT service resources. Progent's CCIE consultants can interface to your computer system using the latest on-line support tools in order to provide fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus VPN products.
Authorized MS Windows Support
Progent's Microsoft-premier online service experts can deliver network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of online PC desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISM and CISSP network security consultants can provide a range of system protection solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recover rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small companies often need. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Virginia Beach Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center programs for small companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for small organizations who lack the budget to build and maintain an internal Help Desk Call Center but who need quick communication with a dependable Help Desk with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Call Center is intended for larger companies and serves as a seamless supplement to your established Helpdesk team. Progent's Virtual Call Center can operate as an escalation option to handle the toughest computer system issues, or be ready in overflow circumstances when your ordinary service providers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk or revamping your established organization, evaluating or customizing Help Desk software to address the particular requirements of your company, or adding temporary online personnel to reinforce your existing Call Center group during demanding events like software transitions, major updates, or installing new applications.
Progent's Help Desk team of experienced network professionals gives your customers in Virginia Beach or anywhere in the state of Virginia instant assistance from an effective network service resource with substantial experience delivering phone support and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a significant driver of company efficiency, and Progent's aim is to fix and not merely annotate network problems.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Team can supply online advanced consulting expertise and education in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To learn more information concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac experts can support the artistic facets of Macintosh environments by providing remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio/video or integrating an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so that your computer support is proactive rather than reactive. By exposing looming trouble spots before they result in downtime, remote monitoring can head off inconvenient and costly service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a mix of platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.