For small and midsize businesses located in Virginia Beach or anywhere in the state of Virginia, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve most network problems quickly. This reduces direct costs because service calls require a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization benefits even more in incidental costs by reducing or eliminating network outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. Unlike typical online service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with scenarios where speedy. minor repairs manage to turn into large invoices. Progent's penchant for handling technical issues efficiently results in your business conserving cash.
Progent's Online Service Tools
Over the years, Progent has refined a collection of customized tools and proven processes that promote the highest degree of effectiveness for online help and repair for small company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your company's environment without violating network security.
Progent's proprietary technical support reporting application maintains detailed histories of the service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of services rendered to every Progent client by every consultant. This database of issues and responses is structured as a readily accessible internal knowledge base that permits Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft permit access to other massive technical knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting specialists can determine the best resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Virginia Beach or anywhere in Virginia or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's remote support professionals offer credentials in an extensive set of disciplines. This wide range of technical skills enables Progent's consultants to handle virtually any emergency likely to take place in a small or midsize business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To support customers with mixed-OS networks, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online services Offered by Progent to clients in Virginia Beach and throughout the state of Virginia include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad range of information technology including system architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and transitioning from older systems to current Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance for analyzing problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure professionals, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can resolve even the most complex issues encountered in network planning, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience allows them to find solutions for the most intractable problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few service firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so your company can receive urgent support for severe network issues that are hurting worker efficiency but are beyond the scope of your local network maintenance providers. Progent's Cisco-qualified CCIE engineers can connect to your computer system using advanced on-line support tools in order to perform quick, secure, and affordable analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Support
Progent's Microsoft-expert online support engineers can provide computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment,
Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of remote PC desktop support such as Microsoft Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM and CISSP network security consultants offer a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover rapidly following a damaging penetration. Security solutions available from Progent include: thorough network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; integrating firewalls; designing safe mechanisms for remote and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies often need. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Virginia Beach Business Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Call Center service options for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who lack the resources to assemble and manage an internal Help Desk Call Center but who require fast communication with an efficient Help Desk with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or improving your current organization, evaluating or customizing Help Desk Call Center software to address the special requirements of your business, or adding temporary online staff to supplement your in-house Call Center group to deal with high-demand scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of veteran network consultants offers your customers in Virginia Beach or anywhere in the state of Virginia fast communication with a reliable support resource with extensive background providing telephone-based support and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant contributor to company success, and Progent's intent is to fix rather than merely document technical issues.
Applications Support: Training, Development, and Integration
Progent's Applications Experts Group offers online and in-depth engineering support and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and MS Office Excel. For additional information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can nurture the creative components of Apple Mac systems by offering remote consulting services and training in imaging, sound, and motion video. Progent's consultants offer expertise in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like scanning or digitizing audio/video or integrating an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Virginia Beach, or anywhere in the state of Virginia, remote computer system monitoring services powered by MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT support is proactive and automated. By spotting emerging problems before they result in downtime, automated monitoring can avoid inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support a variety of OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.