For small and midsize companies in Virginia Beach or anywhere in the state of Virginia, Progent provides support for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's online support services represent exceptional leverage due to the fact that they have the practical background and the advanced tools to solve the majority of network issues rapidly. This reduces immediate expenses because service calls take up a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves even more with indirect expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing model for online help is structured to get the most out of your IT service investment. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many remote service firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where speedy. minor fixes somehow turn into major tabs. Progent's skill at solving technical issues quickly translates into your business conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that permit the maximum degree of efficiency for online technical support and troubleshooting for small and midsize business information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's online support team to communicate with your network without breaching corporate security.
Progent's advanced service reporting system stores thorough histories describing all service that Progent's customers have been provided. Progent's authorized engineers have access to the details of services rendered to every Progent client by every consultant. This history of anomalies and solutions is organized as a conveniently exploitable proprietary knowledge base that enables Progent's online technical engineers to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can come up with the most efficient solutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Virginia Beach or anywhere in Virginia or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's remote consulting professionals possess certified skills in an extensive array of disciplines. This wide range of IT skills enables Progent's consultants to tackle almost any emergency likely to crop up in a small business network. Credentials awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To support clients with mixed-operating system environments, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote support available from Progent to small businesses in Virginia Beach and throughout the state of Virginia include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide array of information technology such as system architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and indicates a person's technical skills at the master level. Cisco CCIEs can handle even the most stubborn challenges encountered in network infrastructure design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying software patches. CCIEs offer excellent cost-effectiveness because their depth of experience allows them to find solutions for the most difficult problems quickly. In common instances, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service organizations make CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive urgent help for serious network infrastructure problems that are impacting worker productivity but are not within the comfort zone of your regular IT service personnel. Progent's CCIE consultants can interface to your network by means of sophisticated on-line troubleshooting technology in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's market leading selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.
Certified MS Windows Experts
Progent's Microsoft-expert remote service experts can deliver network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM and CISSP security consultants can provide a range of system protection services to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly after a serious penetration. Security solutions offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile access; guarding your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent offers the skills of seasoned online consulting experts for special projects that small companies often need. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special online consulting services include:
How Your Virginia Beach Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller businesses who don't have the budget to create an internal Help Desk but who need fast communication with a reliable Help Desk with professional phone support plus the technical depth to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless addition to your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle complex computer system issues, or be available in overflow circumstances when your regular service providers are swamped.
Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk Call Center or enhancing your current organization, evaluating or modifying Call Center software products to meet the unique requirements of your business, or providing temporary online personnel to reinforce your in-house Help Desk resources to deal with demanding situations such as software transitions, mass updates, or rolling out new business software.
Progent's Call Center team of seasoned network consultants provides your workers in Virginia Beach or anywhere in the state of Virginia instant communication with an effective network service group with substantial background providing phone help and remote diagnostics for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center recognition as a key contributor to company performance, and Progent's aim is to resolve and not just report IT issues.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff can supply phone-based advanced consulting support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft applications such as CRM, Office Project, Word, and MS Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can promote the creative facets of Macintosh environments by providing phone-based consulting support and training in graphics, sound, and video. Progent's consultants offer expertise in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio or video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, remote network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they grow into full-scale emergencies, proactive monitoring can head off inconvenient and costly network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate multiple operating systems.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.